Staff
Management
Larissa Hartline
Sales Manager
Tony Braglia
General Manager
Richard Bird
Service Manager
Eric Diaz
Sales Manager
Keith Davis
Service Advisor
May 30, 2023
Staff is very friendly and welcoming.
Staff is very friendly and welcoming. Makes your experience worth your time. Definitely will recommend this dealer.
May 22, 2023
Keith is your all around guy, he’s got you covered from
Keith is your all around guy, he’s got you covered from the time you walk in to the time you leave. Very professional!
May 22, 2023
My second Acura RDX, both purchased at Acura of Berlin.
My second Acura RDX, both purchased at Acura of Berlin. They make purchasing fair and comfortable. Salesmen do their best to provide the car you want with minimal hassel. Joe is no exception! He was great. He couldn't find the exact car I wanted( color and etc) but found a car that met my needs and wants at a lower price! Thank you Joe. My experience with the Service Department has always been equally positive. People like Keith get the job done with no hassel and as quick as they can while doing a great job.
May 21, 2023
Keith = 5 too Had a good time and the staff was great.
Keith = 5 too Had a good time and the staff was great. Makes a dealership feel like family and that's always the goal.
May 20, 2023
The service was excellent I will always recommend someone
The service was excellent I will always recommend someone to them. Have a great day
Jason Hastey
Service Advisor
May 30, 2023
I let the Acura dealership Came home turned my car off
I let the Acura dealership Came home turned my car off then turned it on my psi sensors wasn’t reading instead of them tryna help me find a solution they got into defensive debate with me saying they only put air in my tire but why put air in my tires if the psi was ok I would never bring my car to this dealership
May 30, 2023
Staff is very friendly and welcoming.
Staff is very friendly and welcoming. Makes your experience worth your time. Definitely will recommend this dealer.
May 24, 2023
Easy to deal with, honest, reliable.
Easy to deal with, honest, reliable. Great communication. Erica was professional and got me all of the information I requested
May 23, 2023
Very informative and helpful.
Very informative and helpful. Best Acura Dealer in the state of CT. It was worth the 30 minute drive.
May 21, 2023
Keith = 5 too Had a good time and the staff was great.
Keith = 5 too Had a good time and the staff was great. Makes a dealership feel like family and that's always the goal.
Erica Casey
Product Specialist
May 24, 2023
Easy to deal with, honest, reliable.
Easy to deal with, honest, reliable. Great communication. Erica was professional and got me all of the information I requested
May 23, 2023
Knowledgeable and professionally experienced as well as
Knowledgeable and professionally experienced as well as patient. Smooth and easy purchase of my new Car
May 22, 2023
The facility was kept up and very nice.
The facility was kept up and very nice. Along with that the employees checked on me while I was there. When I picked the car that I liked, Erica was very knowledgeable, helpful, and fast at responding to any questions I had. Also the transaction process was smooth and simple.
May 20, 2023
Jessica does a great job very effectively done & goes the
Jessica does a great job very effectively done & goes the extra step when you need to thanka
May 19, 2023
Not pleased at all with the service this time, I will not
Not pleased at all with the service this time, I will not return and won’t recommend them to any family or friends. Information that was given to me was misleading and when I asked for an explanation- when she has time she will reach out. It’s been over a week now and still now response. Disgusted and appalled by this recent transaction!
Jessica Sharpe
Service Advisor
May 30, 2023
Staff is very friendly and welcoming.
Staff is very friendly and welcoming. Makes your experience worth your time. Definitely will recommend this dealer.
May 29, 2023
Always professional and caring service even in my last
Always professional and caring service even in my last minute emergencies. They have never given me a problem with bring my car in and receiving a loner. I have been to and call other dealers this site is by far one of the best. I am always satisfied with price and service. They treat me very well. Thank You to staff and management for all your hard work.
May 26, 2023
Very good service, polite and friendly.
Very good service, polite and friendly. Answer my questions. Service to my car was quick.
May 21, 2023
Hi They fit me in with no schedule and got everything
Hi They fit me in with no schedule and got everything done quickly. All the staff members were nice. I will go back for any further service I might need in the future.
May 20, 2023
Jessica does a great job very effectively done & goes the
Jessica does a great job very effectively done & goes the extra step when you need to thanka
Tom Suchojad
Finance Manager
May 24, 2023
Easy to deal with, honest, reliable.
Easy to deal with, honest, reliable. Great communication. Erica was professional and got me all of the information I requested
May 23, 2023
I highly recommend this dealership.
I highly recommend this dealership. They care about their customer and hid or her needs. They go a long way to make customers happy with the outcome.
May 23, 2023
Knowledgeable and professionally experienced as well as
Knowledgeable and professionally experienced as well as patient. Smooth and easy purchase of my new Car
May 22, 2023
The facility was kept up and very nice.
The facility was kept up and very nice. Along with that the employees checked on me while I was there. When I picked the car that I liked, Erica was very knowledgeable, helpful, and fast at responding to any questions I had. Also the transaction process was smooth and simple.
May 22, 2023
Was amazed at how much inventory was available.
Was amazed at how much inventory was available. Your staff was knowledgeable, informative and amazing!! I will recommend this dealer ship to all my friends
Jim Pompei
Product Specialist
May 23, 2023
I highly recommend this dealership.
I highly recommend this dealership. They care about their customer and hid or her needs. They go a long way to make customers happy with the outcome.
May 22, 2023
Was amazed at how much inventory was available.
Was amazed at how much inventory was available. Your staff was knowledgeable, informative and amazing!! I will recommend this dealer ship to all my friends
May 22, 2023
My second Acura RDX, both purchased at Acura of Berlin.
My second Acura RDX, both purchased at Acura of Berlin. They make purchasing fair and comfortable. Salesmen do their best to provide the car you want with minimal hassel. Joe is no exception! He was great. He couldn't find the exact car I wanted( color and etc) but found a car that met my needs and wants at a lower price! Thank you Joe. My experience with the Service Department has always been equally positive. People like Keith get the job done with no hassel and as quick as they can while doing a great job.
May 14, 2023
Friendly attentive staff.
Friendly attentive staff. Helpful at the drop of a hat. Made the sale process a simple and enjoyable process.
May 08, 2023
Jim made my vehicle search and purchase an amazing
Jim made my vehicle search and purchase an amazing experience! He knew right away what I needed and led me right to the perfect vehicle for me. His customer service is superior above any dealership and sales person I have experienced so far! I look forward to my future purchases with Jim and Acura of Berlin.
Larissa Hartline
Sales Manager
May 22, 2023
Was amazed at how much inventory was available.
Was amazed at how much inventory was available. Your staff was knowledgeable, informative and amazing!! I will recommend this dealer ship to all my friends
May 19, 2023
Not pleased at all with the service this time, I will not
Not pleased at all with the service this time, I will not return and won’t recommend them to any family or friends. Information that was given to me was misleading and when I asked for an explanation- when she has time she will reach out. It’s been over a week now and still now response. Disgusted and appalled by this recent transaction!
May 17, 2023
Friendly and helpful.
Friendly and helpful.James and Larissa explained for me what I don’t understand.I’m very happy at Acura of Berlin.
May 14, 2023
Friendly attentive staff.
Friendly attentive staff. Helpful at the drop of a hat. Made the sale process a simple and enjoyable process.
Apr 24, 2023
Keith is great to work with.
Keith is great to work with. Always there to check up and make sure car running the way it should.
Javier Rivera
Parts Specialist
May 29, 2023
Always professional and caring service even in my last
Always professional and caring service even in my last minute emergencies. They have never given me a problem with bring my car in and receiving a loner. I have been to and call other dealers this site is by far one of the best. I am always satisfied with price and service. They treat me very well. Thank You to staff and management for all your hard work.
Apr 22, 2023
Great.
Great. Very professional and courteous, all the folks I've been in contact with, from erica casey in sales to jason the service writer are enjoyable to work with.
Apr 17, 2023
Excellent service once again.
Excellent service once again. We are never disappointed when we come to Acura. We will continue to return.
Apr 10, 2023
The entire staff at Acura of Berlin are professional and
The entire staff at Acura of Berlin are professional and are focused on helping you as a valued customer!
Apr 04, 2023
I received excellent service with Lucius with the car
I received excellent service with Lucius with the car sales, and the service dept. Thank you so much!
Tony Braglia
General Manager
May 20, 2023
Jessica does a great job very effectively done & goes the
Jessica does a great job very effectively done & goes the extra step when you need to thanka
Apr 26, 2023
Fantastic staff throughout the service area, Keith ,
Fantastic staff throughout the service area, Keith , Jason who take care of all of my vehicles. I will never leave this dealership
Apr 24, 2023
Everyone at the dealership were professional and very
Everyone at the dealership were professional and very helpful. It was a great experience and a great atmosphere.
Apr 09, 2023
The best words to describe the Acura of Berlin dealership
The best words to describe the Acura of Berlin dealership are experienced, friendly, open and professional.
Mar 08, 2023
Everyone is friendly and greets me by name.
Everyone is friendly and greets me by name. If I purchase another Acura, it will be here.
Richard Bird
Service Manager
May 29, 2023
Always professional and caring service even in my last
Always professional and caring service even in my last minute emergencies. They have never given me a problem with bring my car in and receiving a loner. I have been to and call other dealers this site is by far one of the best. I am always satisfied with price and service. They treat me very well. Thank You to staff and management for all your hard work.
Apr 26, 2023
Fantastic staff throughout the service area, Keith ,
Fantastic staff throughout the service area, Keith , Jason who take care of all of my vehicles. I will never leave this dealership
Apr 17, 2023
Excellent service once again.
Excellent service once again. We are never disappointed when we come to Acura. We will continue to return.
Apr 10, 2023
The entire staff at Acura of Berlin are professional and
The entire staff at Acura of Berlin are professional and are focused on helping you as a valued customer!
Mar 30, 2023
Outstanding service each and every time we bring the MDX
Outstanding service each and every time we bring the MDX in for service to Keith.
Steve Hooker
Parts Manager
May 30, 2023
I let the Acura dealership Came home turned my car off
I let the Acura dealership Came home turned my car off then turned it on my psi sensors wasn’t reading instead of them tryna help me find a solution they got into defensive debate with me saying they only put air in my tire but why put air in my tires if the psi was ok I would never bring my car to this dealership
May 29, 2023
Always professional and caring service even in my last
Always professional and caring service even in my last minute emergencies. They have never given me a problem with bring my car in and receiving a loner. I have been to and call other dealers this site is by far one of the best. I am always satisfied with price and service. They treat me very well. Thank You to staff and management for all your hard work.
Apr 17, 2023
Excellent service once again.
Excellent service once again. We are never disappointed when we come to Acura. We will continue to return.
Apr 11, 2023
I bought my 2018 Acura RDX about two years ago.
I bought my 2018 Acura RDX about two years ago. Since then, Acura of Berlin Staff have provided excellent professional service. I would not take my Acura anywhere else. PFB 4/11/23
Apr 10, 2023
The entire staff at Acura of Berlin are professional and
The entire staff at Acura of Berlin are professional and are focused on helping you as a valued customer!
Eric Diaz
Sales Manager
Apr 03, 2023
I asked for a specific bank, and they threw my credit to
I asked for a specific bank, and they threw my credit to 5 different banks
Apr 01, 2023
Excellent the way they go over to make sure the client is
Excellent the way they go over to make sure the client is satisfied is the best.
Mar 25, 2023
I’ve never had anything but positive experiences with
I’ve never had anything but positive experiences with Acura of Berlin’s service department. On-time and no surprises on the cost.
Mar 23, 2023
It began for me back in 2018 with Senior Sales Consultant
It began for me back in 2018 with Senior Sales Consultant Tiffanie Haynes (RIP)…the experience has been good ever since 👍🏾
Mar 03, 2023
James is an amazing person.
James is an amazing person. He took his time with us to help us find the right car for our family last year. We love this dealer services so much we recommend to all our family and friends. I just brought my sister to get a car with them as well, and she loved the experience. Thank you for all your great service and support. It feels good to know that there is a great dealer my family and I can count on
Lucius Ulett
Product Specialist/ Business Manager
Apr 06, 2023
Very professional and staff is attentive I always get
Very professional and staff is attentive I always get great service at Acura of Berlin
Apr 04, 2023
I received excellent service with Lucius with the car
I received excellent service with Lucius with the car sales, and the service dept. Thank you so much!
Mar 30, 2023
The dealership is spotless all sales personnel are very
The dealership is spotless all sales personnel are very friendly and knowledgeable willing to go out of there way to help customers also they know there equipment in the cars and explain things so a layman can understand
Feb 14, 2023
Best experience yet buying a car!
Best experience yet buying a car! I wasn’t sure if I’d be committing to a deal but they were able to give me the max trade in value for my car and extra money back to sweeten the deal!
Feb 12, 2023
Clean, staff is friendly and welcoming.
Clean, staff is friendly and welcoming. Kids friendly. The sale representative walked me through the process
Jennifer Budaj
BDC Manager
Apr 08, 2023
Great service, made me feel comfortable the whole time I
Great service, made me feel comfortable the whole time I was getting my car serviced, will be back again.
Mar 23, 2023
It began for me back in 2018 with Senior Sales Consultant
It began for me back in 2018 with Senior Sales Consultant Tiffanie Haynes (RIP)…the experience has been good ever since 👍🏾
Feb 14, 2023
Treated me like family Jim pompei was good to me from
Treated me like family Jim pompei was good to me from beginning to end. He didn’t try to force anything on me. I’d highly refer. I’ve had a lot of cars in my life and this was the first time I’ve never felt pressured, and that was big with me.
Feb 14, 2023
Best experience yet buying a car!
Best experience yet buying a car! I wasn’t sure if I’d be committing to a deal but they were able to give me the max trade in value for my car and extra money back to sweeten the deal!
Feb 12, 2023
Great customer service!
Great customer service!! I appreciated the transparency but still believe Acura should give customers a welcome package if they buy a brand new car.
Sales
Erica Casey
Product Specialist
Jim Pompei
Product Specialist
Lucius Ulett
Product Specialist/ Business Manager
Andrew Mills
Product Specialist
Keith Davis
Service Advisor
May 30, 2023
Staff is very friendly and welcoming.
Staff is very friendly and welcoming. Makes your experience worth your time. Definitely will recommend this dealer.
May 22, 2023
Keith is your all around guy, he’s got you covered from
Keith is your all around guy, he’s got you covered from the time you walk in to the time you leave. Very professional!
May 22, 2023
My second Acura RDX, both purchased at Acura of Berlin.
My second Acura RDX, both purchased at Acura of Berlin. They make purchasing fair and comfortable. Salesmen do their best to provide the car you want with minimal hassel. Joe is no exception! He was great. He couldn't find the exact car I wanted( color and etc) but found a car that met my needs and wants at a lower price! Thank you Joe. My experience with the Service Department has always been equally positive. People like Keith get the job done with no hassel and as quick as they can while doing a great job.
May 21, 2023
Keith = 5 too Had a good time and the staff was great.
Keith = 5 too Had a good time and the staff was great. Makes a dealership feel like family and that's always the goal.
May 20, 2023
The service was excellent I will always recommend someone
The service was excellent I will always recommend someone to them. Have a great day
Jason Hastey
Service Advisor
May 30, 2023
I let the Acura dealership Came home turned my car off
I let the Acura dealership Came home turned my car off then turned it on my psi sensors wasn’t reading instead of them tryna help me find a solution they got into defensive debate with me saying they only put air in my tire but why put air in my tires if the psi was ok I would never bring my car to this dealership
May 30, 2023
Staff is very friendly and welcoming.
Staff is very friendly and welcoming. Makes your experience worth your time. Definitely will recommend this dealer.
May 24, 2023
Easy to deal with, honest, reliable.
Easy to deal with, honest, reliable. Great communication. Erica was professional and got me all of the information I requested
May 23, 2023
Very informative and helpful.
Very informative and helpful. Best Acura Dealer in the state of CT. It was worth the 30 minute drive.
May 21, 2023
Keith = 5 too Had a good time and the staff was great.
Keith = 5 too Had a good time and the staff was great. Makes a dealership feel like family and that's always the goal.
Erica Casey
Product Specialist
May 24, 2023
Easy to deal with, honest, reliable.
Easy to deal with, honest, reliable. Great communication. Erica was professional and got me all of the information I requested
May 23, 2023
Knowledgeable and professionally experienced as well as
Knowledgeable and professionally experienced as well as patient. Smooth and easy purchase of my new Car
May 22, 2023
The facility was kept up and very nice.
The facility was kept up and very nice. Along with that the employees checked on me while I was there. When I picked the car that I liked, Erica was very knowledgeable, helpful, and fast at responding to any questions I had. Also the transaction process was smooth and simple.
May 20, 2023
Jessica does a great job very effectively done & goes the
Jessica does a great job very effectively done & goes the extra step when you need to thanka
May 19, 2023
Not pleased at all with the service this time, I will not
Not pleased at all with the service this time, I will not return and won’t recommend them to any family or friends. Information that was given to me was misleading and when I asked for an explanation- when she has time she will reach out. It’s been over a week now and still now response. Disgusted and appalled by this recent transaction!
Jessica Sharpe
Service Advisor
May 30, 2023
Staff is very friendly and welcoming.
Staff is very friendly and welcoming. Makes your experience worth your time. Definitely will recommend this dealer.
May 29, 2023
Always professional and caring service even in my last
Always professional and caring service even in my last minute emergencies. They have never given me a problem with bring my car in and receiving a loner. I have been to and call other dealers this site is by far one of the best. I am always satisfied with price and service. They treat me very well. Thank You to staff and management for all your hard work.
May 26, 2023
Very good service, polite and friendly.
Very good service, polite and friendly. Answer my questions. Service to my car was quick.
May 21, 2023
Hi They fit me in with no schedule and got everything
Hi They fit me in with no schedule and got everything done quickly. All the staff members were nice. I will go back for any further service I might need in the future.
May 20, 2023
Jessica does a great job very effectively done & goes the
Jessica does a great job very effectively done & goes the extra step when you need to thanka
Tom Suchojad
Finance Manager
May 24, 2023
Easy to deal with, honest, reliable.
Easy to deal with, honest, reliable. Great communication. Erica was professional and got me all of the information I requested
May 23, 2023
I highly recommend this dealership.
I highly recommend this dealership. They care about their customer and hid or her needs. They go a long way to make customers happy with the outcome.
May 23, 2023
Knowledgeable and professionally experienced as well as
Knowledgeable and professionally experienced as well as patient. Smooth and easy purchase of my new Car
May 22, 2023
The facility was kept up and very nice.
The facility was kept up and very nice. Along with that the employees checked on me while I was there. When I picked the car that I liked, Erica was very knowledgeable, helpful, and fast at responding to any questions I had. Also the transaction process was smooth and simple.
May 22, 2023
Was amazed at how much inventory was available.
Was amazed at how much inventory was available. Your staff was knowledgeable, informative and amazing!! I will recommend this dealer ship to all my friends
Jim Pompei
Product Specialist
May 23, 2023
I highly recommend this dealership.
I highly recommend this dealership. They care about their customer and hid or her needs. They go a long way to make customers happy with the outcome.
May 22, 2023
Was amazed at how much inventory was available.
Was amazed at how much inventory was available. Your staff was knowledgeable, informative and amazing!! I will recommend this dealer ship to all my friends
May 22, 2023
My second Acura RDX, both purchased at Acura of Berlin.
My second Acura RDX, both purchased at Acura of Berlin. They make purchasing fair and comfortable. Salesmen do their best to provide the car you want with minimal hassel. Joe is no exception! He was great. He couldn't find the exact car I wanted( color and etc) but found a car that met my needs and wants at a lower price! Thank you Joe. My experience with the Service Department has always been equally positive. People like Keith get the job done with no hassel and as quick as they can while doing a great job.
May 14, 2023
Friendly attentive staff.
Friendly attentive staff. Helpful at the drop of a hat. Made the sale process a simple and enjoyable process.
May 08, 2023
Jim made my vehicle search and purchase an amazing
Jim made my vehicle search and purchase an amazing experience! He knew right away what I needed and led me right to the perfect vehicle for me. His customer service is superior above any dealership and sales person I have experienced so far! I look forward to my future purchases with Jim and Acura of Berlin.
Larissa Hartline
Sales Manager
May 22, 2023
Was amazed at how much inventory was available.
Was amazed at how much inventory was available. Your staff was knowledgeable, informative and amazing!! I will recommend this dealer ship to all my friends
May 19, 2023
Not pleased at all with the service this time, I will not
Not pleased at all with the service this time, I will not return and won’t recommend them to any family or friends. Information that was given to me was misleading and when I asked for an explanation- when she has time she will reach out. It’s been over a week now and still now response. Disgusted and appalled by this recent transaction!
May 17, 2023
Friendly and helpful.
Friendly and helpful.James and Larissa explained for me what I don’t understand.I’m very happy at Acura of Berlin.
May 14, 2023
Friendly attentive staff.
Friendly attentive staff. Helpful at the drop of a hat. Made the sale process a simple and enjoyable process.
Apr 24, 2023
Keith is great to work with.
Keith is great to work with. Always there to check up and make sure car running the way it should.
Javier Rivera
Parts Specialist
May 29, 2023
Always professional and caring service even in my last
Always professional and caring service even in my last minute emergencies. They have never given me a problem with bring my car in and receiving a loner. I have been to and call other dealers this site is by far one of the best. I am always satisfied with price and service. They treat me very well. Thank You to staff and management for all your hard work.
Apr 22, 2023
Great.
Great. Very professional and courteous, all the folks I've been in contact with, from erica casey in sales to jason the service writer are enjoyable to work with.
Apr 17, 2023
Excellent service once again.
Excellent service once again. We are never disappointed when we come to Acura. We will continue to return.
Apr 10, 2023
The entire staff at Acura of Berlin are professional and
The entire staff at Acura of Berlin are professional and are focused on helping you as a valued customer!
Apr 04, 2023
I received excellent service with Lucius with the car
I received excellent service with Lucius with the car sales, and the service dept. Thank you so much!
Tony Braglia
General Manager
May 20, 2023
Jessica does a great job very effectively done & goes the
Jessica does a great job very effectively done & goes the extra step when you need to thanka
Apr 26, 2023
Fantastic staff throughout the service area, Keith ,
Fantastic staff throughout the service area, Keith , Jason who take care of all of my vehicles. I will never leave this dealership
Apr 24, 2023
Everyone at the dealership were professional and very
Everyone at the dealership were professional and very helpful. It was a great experience and a great atmosphere.
Apr 09, 2023
The best words to describe the Acura of Berlin dealership
The best words to describe the Acura of Berlin dealership are experienced, friendly, open and professional.
Mar 08, 2023
Everyone is friendly and greets me by name.
Everyone is friendly and greets me by name. If I purchase another Acura, it will be here.
Richard Bird
Service Manager
May 29, 2023
Always professional and caring service even in my last
Always professional and caring service even in my last minute emergencies. They have never given me a problem with bring my car in and receiving a loner. I have been to and call other dealers this site is by far one of the best. I am always satisfied with price and service. They treat me very well. Thank You to staff and management for all your hard work.
Apr 26, 2023
Fantastic staff throughout the service area, Keith ,
Fantastic staff throughout the service area, Keith , Jason who take care of all of my vehicles. I will never leave this dealership
Apr 17, 2023
Excellent service once again.
Excellent service once again. We are never disappointed when we come to Acura. We will continue to return.
Apr 10, 2023
The entire staff at Acura of Berlin are professional and
The entire staff at Acura of Berlin are professional and are focused on helping you as a valued customer!
Mar 30, 2023
Outstanding service each and every time we bring the MDX
Outstanding service each and every time we bring the MDX in for service to Keith.
Steve Hooker
Parts Manager
May 30, 2023
I let the Acura dealership Came home turned my car off
I let the Acura dealership Came home turned my car off then turned it on my psi sensors wasn’t reading instead of them tryna help me find a solution they got into defensive debate with me saying they only put air in my tire but why put air in my tires if the psi was ok I would never bring my car to this dealership
May 29, 2023
Always professional and caring service even in my last
Always professional and caring service even in my last minute emergencies. They have never given me a problem with bring my car in and receiving a loner. I have been to and call other dealers this site is by far one of the best. I am always satisfied with price and service. They treat me very well. Thank You to staff and management for all your hard work.
Apr 17, 2023
Excellent service once again.
Excellent service once again. We are never disappointed when we come to Acura. We will continue to return.
Apr 11, 2023
I bought my 2018 Acura RDX about two years ago.
I bought my 2018 Acura RDX about two years ago. Since then, Acura of Berlin Staff have provided excellent professional service. I would not take my Acura anywhere else. PFB 4/11/23
Apr 10, 2023
The entire staff at Acura of Berlin are professional and
The entire staff at Acura of Berlin are professional and are focused on helping you as a valued customer!
Eric Diaz
Sales Manager
Apr 03, 2023
I asked for a specific bank, and they threw my credit to
I asked for a specific bank, and they threw my credit to 5 different banks
Apr 01, 2023
Excellent the way they go over to make sure the client is
Excellent the way they go over to make sure the client is satisfied is the best.
Mar 25, 2023
I’ve never had anything but positive experiences with
I’ve never had anything but positive experiences with Acura of Berlin’s service department. On-time and no surprises on the cost.
Mar 23, 2023
It began for me back in 2018 with Senior Sales Consultant
It began for me back in 2018 with Senior Sales Consultant Tiffanie Haynes (RIP)…the experience has been good ever since 👍🏾
Mar 03, 2023
James is an amazing person.
James is an amazing person. He took his time with us to help us find the right car for our family last year. We love this dealer services so much we recommend to all our family and friends. I just brought my sister to get a car with them as well, and she loved the experience. Thank you for all your great service and support. It feels good to know that there is a great dealer my family and I can count on
Lucius Ulett
Product Specialist/ Business Manager
Apr 06, 2023
Very professional and staff is attentive I always get
Very professional and staff is attentive I always get great service at Acura of Berlin
Apr 04, 2023
I received excellent service with Lucius with the car
I received excellent service with Lucius with the car sales, and the service dept. Thank you so much!
Mar 30, 2023
The dealership is spotless all sales personnel are very
The dealership is spotless all sales personnel are very friendly and knowledgeable willing to go out of there way to help customers also they know there equipment in the cars and explain things so a layman can understand
Feb 14, 2023
Best experience yet buying a car!
Best experience yet buying a car! I wasn’t sure if I’d be committing to a deal but they were able to give me the max trade in value for my car and extra money back to sweeten the deal!
Feb 12, 2023
Clean, staff is friendly and welcoming.
Clean, staff is friendly and welcoming. Kids friendly. The sale representative walked me through the process
Jennifer Budaj
BDC Manager
Apr 08, 2023
Great service, made me feel comfortable the whole time I
Great service, made me feel comfortable the whole time I was getting my car serviced, will be back again.
Mar 23, 2023
It began for me back in 2018 with Senior Sales Consultant
It began for me back in 2018 with Senior Sales Consultant Tiffanie Haynes (RIP)…the experience has been good ever since 👍🏾
Feb 14, 2023
Treated me like family Jim pompei was good to me from
Treated me like family Jim pompei was good to me from beginning to end. He didn’t try to force anything on me. I’d highly refer. I’ve had a lot of cars in my life and this was the first time I’ve never felt pressured, and that was big with me.
Feb 14, 2023
Best experience yet buying a car!
Best experience yet buying a car! I wasn’t sure if I’d be committing to a deal but they were able to give me the max trade in value for my car and extra money back to sweeten the deal!
Feb 12, 2023
Great customer service!
Great customer service!! I appreciated the transparency but still believe Acura should give customers a welcome package if they buy a brand new car.
Service
Keith Davis
Service Advisor
Jason Hastey
Service Advisor
Jessica Sharpe
Service Advisor
Keith Davis
Service Advisor
May 30, 2023
Staff is very friendly and welcoming.
Staff is very friendly and welcoming. Makes your experience worth your time. Definitely will recommend this dealer.
May 22, 2023
Keith is your all around guy, he’s got you covered from
Keith is your all around guy, he’s got you covered from the time you walk in to the time you leave. Very professional!
May 22, 2023
My second Acura RDX, both purchased at Acura of Berlin.
My second Acura RDX, both purchased at Acura of Berlin. They make purchasing fair and comfortable. Salesmen do their best to provide the car you want with minimal hassel. Joe is no exception! He was great. He couldn't find the exact car I wanted( color and etc) but found a car that met my needs and wants at a lower price! Thank you Joe. My experience with the Service Department has always been equally positive. People like Keith get the job done with no hassel and as quick as they can while doing a great job.
May 21, 2023
Keith = 5 too Had a good time and the staff was great.
Keith = 5 too Had a good time and the staff was great. Makes a dealership feel like family and that's always the goal.
May 20, 2023
The service was excellent I will always recommend someone
The service was excellent I will always recommend someone to them. Have a great day
Jason Hastey
Service Advisor
May 30, 2023
I let the Acura dealership Came home turned my car off
I let the Acura dealership Came home turned my car off then turned it on my psi sensors wasn’t reading instead of them tryna help me find a solution they got into defensive debate with me saying they only put air in my tire but why put air in my tires if the psi was ok I would never bring my car to this dealership
May 30, 2023
Staff is very friendly and welcoming.
Staff is very friendly and welcoming. Makes your experience worth your time. Definitely will recommend this dealer.
May 24, 2023
Easy to deal with, honest, reliable.
Easy to deal with, honest, reliable. Great communication. Erica was professional and got me all of the information I requested
May 23, 2023
Very informative and helpful.
Very informative and helpful. Best Acura Dealer in the state of CT. It was worth the 30 minute drive.
May 21, 2023
Keith = 5 too Had a good time and the staff was great.
Keith = 5 too Had a good time and the staff was great. Makes a dealership feel like family and that's always the goal.
Erica Casey
Product Specialist
May 24, 2023
Easy to deal with, honest, reliable.
Easy to deal with, honest, reliable. Great communication. Erica was professional and got me all of the information I requested
May 23, 2023
Knowledgeable and professionally experienced as well as
Knowledgeable and professionally experienced as well as patient. Smooth and easy purchase of my new Car
May 22, 2023
The facility was kept up and very nice.
The facility was kept up and very nice. Along with that the employees checked on me while I was there. When I picked the car that I liked, Erica was very knowledgeable, helpful, and fast at responding to any questions I had. Also the transaction process was smooth and simple.
May 20, 2023
Jessica does a great job very effectively done & goes the
Jessica does a great job very effectively done & goes the extra step when you need to thanka
May 19, 2023
Not pleased at all with the service this time, I will not
Not pleased at all with the service this time, I will not return and won’t recommend them to any family or friends. Information that was given to me was misleading and when I asked for an explanation- when she has time she will reach out. It’s been over a week now and still now response. Disgusted and appalled by this recent transaction!
Jessica Sharpe
Service Advisor
May 30, 2023
Staff is very friendly and welcoming.
Staff is very friendly and welcoming. Makes your experience worth your time. Definitely will recommend this dealer.
May 29, 2023
Always professional and caring service even in my last
Always professional and caring service even in my last minute emergencies. They have never given me a problem with bring my car in and receiving a loner. I have been to and call other dealers this site is by far one of the best. I am always satisfied with price and service. They treat me very well. Thank You to staff and management for all your hard work.
May 26, 2023
Very good service, polite and friendly.
Very good service, polite and friendly. Answer my questions. Service to my car was quick.
May 21, 2023
Hi They fit me in with no schedule and got everything
Hi They fit me in with no schedule and got everything done quickly. All the staff members were nice. I will go back for any further service I might need in the future.
May 20, 2023
Jessica does a great job very effectively done & goes the
Jessica does a great job very effectively done & goes the extra step when you need to thanka
Tom Suchojad
Finance Manager
May 24, 2023
Easy to deal with, honest, reliable.
Easy to deal with, honest, reliable. Great communication. Erica was professional and got me all of the information I requested
May 23, 2023
I highly recommend this dealership.
I highly recommend this dealership. They care about their customer and hid or her needs. They go a long way to make customers happy with the outcome.
May 23, 2023
Knowledgeable and professionally experienced as well as
Knowledgeable and professionally experienced as well as patient. Smooth and easy purchase of my new Car
May 22, 2023
The facility was kept up and very nice.
The facility was kept up and very nice. Along with that the employees checked on me while I was there. When I picked the car that I liked, Erica was very knowledgeable, helpful, and fast at responding to any questions I had. Also the transaction process was smooth and simple.
May 22, 2023
Was amazed at how much inventory was available.
Was amazed at how much inventory was available. Your staff was knowledgeable, informative and amazing!! I will recommend this dealer ship to all my friends
Jim Pompei
Product Specialist
May 23, 2023
I highly recommend this dealership.
I highly recommend this dealership. They care about their customer and hid or her needs. They go a long way to make customers happy with the outcome.
May 22, 2023
Was amazed at how much inventory was available.
Was amazed at how much inventory was available. Your staff was knowledgeable, informative and amazing!! I will recommend this dealer ship to all my friends
May 22, 2023
My second Acura RDX, both purchased at Acura of Berlin.
My second Acura RDX, both purchased at Acura of Berlin. They make purchasing fair and comfortable. Salesmen do their best to provide the car you want with minimal hassel. Joe is no exception! He was great. He couldn't find the exact car I wanted( color and etc) but found a car that met my needs and wants at a lower price! Thank you Joe. My experience with the Service Department has always been equally positive. People like Keith get the job done with no hassel and as quick as they can while doing a great job.
May 14, 2023
Friendly attentive staff.
Friendly attentive staff. Helpful at the drop of a hat. Made the sale process a simple and enjoyable process.
May 08, 2023
Jim made my vehicle search and purchase an amazing
Jim made my vehicle search and purchase an amazing experience! He knew right away what I needed and led me right to the perfect vehicle for me. His customer service is superior above any dealership and sales person I have experienced so far! I look forward to my future purchases with Jim and Acura of Berlin.
Larissa Hartline
Sales Manager
May 22, 2023
Was amazed at how much inventory was available.
Was amazed at how much inventory was available. Your staff was knowledgeable, informative and amazing!! I will recommend this dealer ship to all my friends
May 19, 2023
Not pleased at all with the service this time, I will not
Not pleased at all with the service this time, I will not return and won’t recommend them to any family or friends. Information that was given to me was misleading and when I asked for an explanation- when she has time she will reach out. It’s been over a week now and still now response. Disgusted and appalled by this recent transaction!
May 17, 2023
Friendly and helpful.
Friendly and helpful.James and Larissa explained for me what I don’t understand.I’m very happy at Acura of Berlin.
May 14, 2023
Friendly attentive staff.
Friendly attentive staff. Helpful at the drop of a hat. Made the sale process a simple and enjoyable process.
Apr 24, 2023
Keith is great to work with.
Keith is great to work with. Always there to check up and make sure car running the way it should.
Javier Rivera
Parts Specialist
May 29, 2023
Always professional and caring service even in my last
Always professional and caring service even in my last minute emergencies. They have never given me a problem with bring my car in and receiving a loner. I have been to and call other dealers this site is by far one of the best. I am always satisfied with price and service. They treat me very well. Thank You to staff and management for all your hard work.
Apr 22, 2023
Great.
Great. Very professional and courteous, all the folks I've been in contact with, from erica casey in sales to jason the service writer are enjoyable to work with.
Apr 17, 2023
Excellent service once again.
Excellent service once again. We are never disappointed when we come to Acura. We will continue to return.
Apr 10, 2023
The entire staff at Acura of Berlin are professional and
The entire staff at Acura of Berlin are professional and are focused on helping you as a valued customer!
Apr 04, 2023
I received excellent service with Lucius with the car
I received excellent service with Lucius with the car sales, and the service dept. Thank you so much!
Tony Braglia
General Manager
May 20, 2023
Jessica does a great job very effectively done & goes the
Jessica does a great job very effectively done & goes the extra step when you need to thanka
Apr 26, 2023
Fantastic staff throughout the service area, Keith ,
Fantastic staff throughout the service area, Keith , Jason who take care of all of my vehicles. I will never leave this dealership
Apr 24, 2023
Everyone at the dealership were professional and very
Everyone at the dealership were professional and very helpful. It was a great experience and a great atmosphere.
Apr 09, 2023
The best words to describe the Acura of Berlin dealership
The best words to describe the Acura of Berlin dealership are experienced, friendly, open and professional.
Mar 08, 2023
Everyone is friendly and greets me by name.
Everyone is friendly and greets me by name. If I purchase another Acura, it will be here.
Richard Bird
Service Manager
May 29, 2023
Always professional and caring service even in my last
Always professional and caring service even in my last minute emergencies. They have never given me a problem with bring my car in and receiving a loner. I have been to and call other dealers this site is by far one of the best. I am always satisfied with price and service. They treat me very well. Thank You to staff and management for all your hard work.
Apr 26, 2023
Fantastic staff throughout the service area, Keith ,
Fantastic staff throughout the service area, Keith , Jason who take care of all of my vehicles. I will never leave this dealership
Apr 17, 2023
Excellent service once again.
Excellent service once again. We are never disappointed when we come to Acura. We will continue to return.
Apr 10, 2023
The entire staff at Acura of Berlin are professional and
The entire staff at Acura of Berlin are professional and are focused on helping you as a valued customer!
Mar 30, 2023
Outstanding service each and every time we bring the MDX
Outstanding service each and every time we bring the MDX in for service to Keith.