Staff
Management
Brandon Hines
General Sales Manager
Jessica Deedon
Finance Manager
Eric Diaz
General Manager
Rachel Cutler
Service Manager
Zeon Horsford
Sales Manager
Anthony Canada
Internet Manager
Keith Davis
Service Advisor
Sep 26, 2026
I had a warranty defect that needed fixing.
I had a warranty defect that needed fixing. It was diagnosed and fixed quickly. Comfortable waiting area
Sep 25, 2026
Service done quickly and well.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Sep 21, 2026
I was able to get everything done in a timely manner and
I was able to get everything done in a timely manner and very satisfied with your services
Sep 08, 2026
All were very polite everything was done that was
All were very polite everything was done that was supposed be done. Great staff very clean dealership
Aug 22, 2026
Professional,pleasant,accommodating, every time I've
Professional,pleasant,accommodating, every time I've there,I've leased for many years,always treated well!!
Jim Pompei
Product Specialist
Sep 30, 2026
Could not have made the process any easier.
Could not have made the process any easier. From sales, management, finance, and delivery, each employee knows their roles, and isn't afraid to get the answer to something they don't. Honest, fair, and streamlined. Plus, they had a great inventory of the specific vehicle I was looking for, so many options available.
Sep 30, 2026
Jim is honest, straightforward and direct.
Jim is honest, straightforward and direct. He makes the process of buying a car extremely easy. He will do everything he can to ensure you are satisfied and making the best decision that fits your life style.
Sep 25, 2026
Something about Acura you always gotta love, the
Something about Acura you always gotta love, the wonderful staff who always help you get yours!! Thank you to all the wonderful Berlin staff, you guys are truly remarkable and I can’t thank you enough.
Sep 19, 2026
Jim made the somewhat annoying car buying processes a lot
Jim made the somewhat annoying car buying processes a lot easier, and more enjoyable. Very thankful for Jim’s honesty, quick response time, and attentiveness to his customers. Very personable, he made it a comfortable environment to ask the tough questions in order to get us what we were looking for. Thanks again to Jim and the Acura of Berlin team. I would recommend Jim!
Sep 17, 2026
Jim is great!
Jim is great!! I had an amazing experience with Jim and the Acura of Berlin team. Jim is kind, knowledgeable and really took the time to discuss all my options, and ultimately got me into the exact car I was looking for! The entire process was seamless and straight-forward, and so easy!!
Brandon Hines
General Sales Manager
Sep 30, 2026
Could not have made the process any easier.
Could not have made the process any easier. From sales, management, finance, and delivery, each employee knows their roles, and isn't afraid to get the answer to something they don't. Honest, fair, and streamlined. Plus, they had a great inventory of the specific vehicle I was looking for, so many options available.
Sep 25, 2026
Something about Acura you always gotta love, the
Something about Acura you always gotta love, the wonderful staff who always help you get yours!! Thank you to all the wonderful Berlin staff, you guys are truly remarkable and I can’t thank you enough.
Sep 25, 2026
Service done quickly and well.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Sep 23, 2026
Worst Customer experience lack of disclosure on vehicle
Worst Customer experience lack of disclosure on vehicle purchase very poor follow up do not recommend
Sep 22, 2026
Brandon & Raj made sure I walked out with the car of my
Brandon & Raj made sure I walked out with the car of my dreams! A car I’ve always prayed for! Thank you for working with me, although I was rushing a little! You guys made it happen!
Jonathan Roath
Service Advisor
Sep 25, 2026
Service done quickly and well.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Sep 23, 2026
Everyone was respectful, courteous and the hospitality
Everyone was respectful, courteous and the hospitality was great. They made you feel appreciated and want to come back. Thanks to the excellent service team.
Sep 23, 2026
Everyone was respectful, courteous and the hospitality
Everyone was respectful, courteous and the hospitality was great. They made you feel appreciated and want to come back. Thanks to the excellent service team.
Sep 21, 2026
I was able to get everything done in a timely manner and
I was able to get everything done in a timely manner and very satisfied with your services
Sep 11, 2026
Good, long wait time I had been booked for drop off yet I
Good, long wait time I had been booked for drop off yet I said I'll wait for I live an hr away. I waited a little longer but Jonathan was great he kept me updated on progress
Navaraj Sankar
Product Specialist - நான் தமிழ் பேசுகிறேன்
Sep 28, 2026
The experience was good.
The experience was good. I didn’t feel that there was any attempt to negotiate price but the deal was fair and we like the car. Raj was very easy to work with with and was helpful in the transaction
Sep 27, 2026
Raj was very helpful!
Raj was very helpful! Him and Jessica took a lot of time to make sure I understood everything and that I got a good deal.
Sep 22, 2026
Brandon & Raj made sure I walked out with the car of my
Brandon & Raj made sure I walked out with the car of my dreams! A car I’ve always prayed for! Thank you for working with me, although I was rushing a little! You guys made it happen!
Sep 17, 2026
Had a mixed experience at Acura of Berlin.
Had a mixed experience at Acura of Berlin. Was told only after I put a refundable deposit down they could then tell me what my APR would be, per dealership policy. This was a little annoying, but I still put my deposit down. The deposit was put down on a Tuesday and Raj they would get back to me the following day with the APR. This never happened as I only was told about the APR when I went to pick up the car that Thursday, which I had already switched over my insurance. I was also misled into thinking I would get a better rate than what was given to me, which made me feel like I was taken advantaged of. I hope this isn't standard practice for other buyers. This was my first experience buying a car and at least I learned something for next time, don't switch over your insurance until you can see the APR. I was also on a time crunch for buying a new car so this didn't help their. Raj was very nice but this left a sour taste in my mouth.
Sep 14, 2026
The staff is great!
The staff is great!! Raj was super nice and very helpful. I definitely recommend this dealership!!
Matthew Roy
Cashier/Appointment Coordinator
Sep 25, 2026
Service done quickly and well.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Sep 21, 2026
I was able to get everything done in a timely manner and
I was able to get everything done in a timely manner and very satisfied with your services
Aug 11, 2026
I was able to get an appointment to fit my schedule.
I was able to get an appointment to fit my schedule. The job was completed on schedule. I was made of aware of anything that needed to be done prior to it being done. And to my knowledge, everything was done correct correctly.
Aug 11, 2026
My experience with Acura of Berlin was positive from the
My experience with Acura of Berlin was positive from the very beginning. I had already decided that I wanted the Acura MDX and was very determined to get one. I visited several dealerships while shopping around, but I wasn't able to get a price that I felt was right. When I came to Acura of Berlin, Raj (Navaraj Sankar) greeted me and was extremely helpful throughout the process. He was knowledgeable, professional, and never pushy. He made the experience comfortable and was genuinely invested in helping me get the right vehicle. Eric and Zeon were also great to work with and were able to give me a very good price, which ultimately made me decide to purchase from Acura of Berlin. I live quite far away, but the deal I received made the drive and the extra hassle absolutely worth it. After purchasing the MDX, I noticed a scratch on the passenger-side window glass that appeared to be a manufacturing defect. The dealership took care of it and replaced the glass. The service department was also excellent and handled the issue smoothly. Overall, I had a great experience with Raj, Eric, Zeon, and the service department. Even though Acura of Berlin is far from where I live, I would make the drive again. The great pricing, excellent customer service, and support even after the sale made it completely worth it. I highly recommend Acura of Berlin.
Jul 07, 2026
I bought an Acura solely because I like the service
I bought an Acura solely because I like the service department team, including Matthew in particular.
Brian Roush
Service Advisor
Sep 25, 2026
Service done quickly and well.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Sep 21, 2026
I was able to get everything done in a timely manner and
I was able to get everything done in a timely manner and very satisfied with your services
Aug 21, 2026
Brian and other service department members were very kind
Brian and other service department members were very kind and a pleasure to work with. What is strange and concerning is on month 3 and still no plates or registration.
Aug 11, 2026
I was able to get an appointment to fit my schedule.
I was able to get an appointment to fit my schedule. The job was completed on schedule. I was made of aware of anything that needed to be done prior to it being done. And to my knowledge, everything was done correct correctly.
Jul 25, 2026
Kevin was great!
Kevin was great! Professional, prepared, and patient. He explained everything thoroughly. We will recommend him!
Jessica Deedon
Finance Manager
Sep 30, 2026
Jim is honest, straightforward and direct.
Jim is honest, straightforward and direct. He makes the process of buying a car extremely easy. He will do everything he can to ensure you are satisfied and making the best decision that fits your life style.
Sep 27, 2026
Raj was very helpful!
Raj was very helpful! Him and Jessica took a lot of time to make sure I understood everything and that I got a good deal.
Sep 19, 2026
Jim made the somewhat annoying car buying processes a lot
Jim made the somewhat annoying car buying processes a lot easier, and more enjoyable. Very thankful for Jim’s honesty, quick response time, and attentiveness to his customers. Very personable, he made it a comfortable environment to ask the tough questions in order to get us what we were looking for. Thanks again to Jim and the Acura of Berlin team. I would recommend Jim!
Sep 14, 2026
The staff is great!
The staff is great!! Raj was super nice and very helpful. I definitely recommend this dealership!!
Sep 09, 2026
I had an absolutely wonderful experience purchasing my
I had an absolutely wonderful experience purchasing my new car! My sales representative Jim Pompei was knowledgeable, professional, patient, and truly went above and beyond to help me find the right vehicle for me. He listened to what I was looking for, answered all of my questions, and made the entire process easy and stress-free. I couldn’t be happier with my new car or with the service I received. It’s clear that he genuinely cares about his customers and wants them to be happy with their purchase. I highly recommend him to anyone looking for a great car-buying experience. Outstanding service from start to finish! LeAnn
Eric Diaz
General Manager
Sep 01, 2026
Jim was outstanding!
Jim was outstanding! Very knowledgeable and did not pressure me. He gave me all the details and answered all of my questions with patience. He made the process super easy and was very transparent.
Jul 23, 2026
Eric and his team (Kevin in sales and Jennifer in
Eric and his team (Kevin in sales and Jennifer in finance) were excellent in the process of purchasing my daughters new SUV, they handled everything seamlessly, answered all our questions, and had everything ready to go for delivery! Great experience with Eric and the Acura of Berlin team that assisted us in this important process of picking up a new car for my daughter!
Jun 24, 2026
Totally professional operation in all aspects!
Totally professional operation in all aspects! The staff, physical facility was all the very best! My sales person Kevin Garcia was the best! He was professional, knowledgeable and friendly! Most importantly he worked for me to make sure everything was done right! He clearly understands the value of customer service! I would recommend to anybody wanting to purchase a vehicle. Great job Kevin! GM Eric Is a great leader, teacher with a get it done mentality! He delivered big time for me. A much appreciated thank you for all of your help! He is a committed customer service professional. Amazing work Eric!
Apr 10, 2026
From the Top excellent service with a smile thank you
From the Top excellent service with a smile thank you Eric GM Jim brand specialists Jessica F&I everything went smooth and transparent highly recommend 5 star service
Apr 06, 2026
I’ve now purchased multiple vehicles from Jim at Acura of
I’ve now purchased multiple vehicles from Jim at Acura of Berlin. Each experience has been consistently positive. The team is always professional, honest and easy to work with they make the process smooth and stress-free. I highly recommend working with Jim and the team in Berlin for your next vehicle.
Jennifer Ledwith
Product Specialist
Sep 29, 2026
Very nice place Staf is very friendly and helpful.
Very nice place Staf is very friendly and helpful.I like Acura dealership. Very happy with the purchase.
Sep 28, 2026
The experience was good.
The experience was good. I didn’t feel that there was any attempt to negotiate price but the deal was fair and we like the car. Raj was very easy to work with with and was helpful in the transaction
Sep 25, 2026
Something about Acura you always gotta love, the
Something about Acura you always gotta love, the wonderful staff who always help you get yours!! Thank you to all the wonderful Berlin staff, you guys are truly remarkable and I can’t thank you enough.
Sep 19, 2026
Brandon and his team were wonderful, they are full of
Brandon and his team were wonderful, they are full of integrity, honesty and totally transparent. I will never purchase a car anywhere else. Thank you Brandon for taking such great care of me, I love my RDX! Cheryl Plawecki
Aug 12, 2026
4th time returning customer over the past 13 years.
4th time returning customer over the past 13 years. Great Customer Service & Experience with personal attention.
Anaia Oquendo
Parts Advisor
Jul 04, 2026
My experience with Acura Of Berlin was excellent.
My experience with Acura Of Berlin was excellent. Rob Moffa was excellent. The service was excellent!
Jul 01, 2026
All service technicians were polite, professional and
All service technicians were polite, professional and very knowledgeable. We are always pleased with the quality of the service we receive on our vehicles at Acura of Berlin.
Jun 29, 2026
The service department was excellent.
The service department was excellent. The sales department was a bit aggressive. The service department was excellent. The sales department was a bit aggressive with Cohen continuing their outreach via texting my phone.
Jun 27, 2026
Very fast service , attentive staff good reminders
Very fast service , attentive staff good reminders Convenient location, clean environment, comfortable waiting room
Jun 25, 2026
Sucks sold me a car with cupped tires when I was told
Sucks sold me a car with cupped tires when I was told they were newm
Rachel Cutler
Service Manager
Sep 07, 2026
Very good.
Very good. Staff were very professional Will recommend Berlin Acura to family and friends Excellent customer service
Apr 10, 2026
From the Top excellent service with a smile thank you
From the Top excellent service with a smile thank you Eric GM Jim brand specialists Jessica F&I everything went smooth and transparent highly recommend 5 star service
Mar 07, 2026
Service was good and have no complaints.
Service was good and have no complaints. Definitely will use Berlin of Acura again Thank you
Dec 05, 2025
Excellent service, taking well car for customers needs.
Excellent service, taking well car for customers needs. Staffs are very nice and friendly, would answer all questions you have. Service department is very clean and well maintained.
Dec 04, 2025
Easy to make convenient appointment for recall work.
Easy to make convenient appointment for recall work. Completed the repair in less time than what they said it would take
Zeon Horsford
Sales Manager
Aug 24, 2026
Great Experience I had a really great experience at
Great Experience I had a really great experience at this dealership! Everyone was friendly, professional, and made the entire process feel comfortable and stress-free. I never felt pressured, and they took the time to answer all of my questions and make sure I understood everything before making my decision. The communication was excellent, the process was smooth, and I truly felt like they cared about helping me find the right vehicle rather than just making a sale. I’m very happy with my experience and would definitely recommend this dealership to anyone looking for a new or used vehicle. Thank you to the entire team for making this such a positive experience!
Aug 23, 2026
I saw a tesla model y I wanted at this dealership I
I saw a tesla model y I wanted at this dealership I contacted them the same day. I got a response very quickly. Jim made sure I had an appointment, made sure the car smelled good, looked clean, got it professionally detailed before I even laid eyes on the vehicle. The following day I showed up to purchase the vehicle with such excitement the car was in a 1000/10 condition. The sale went smoothly and quickly I was in and out in about less than a hour. Would definitely get another vehicle from Jim and this dealership:)
Aug 22, 2026
I was taken care of incredibly well by Jim throughout my
I was taken care of incredibly well by Jim throughout my buying process. I will be visiting him again for any future car needs. Zeon also was great to work with during my buying process.
Aug 15, 2026
Kevin was polite, patient and accommodating during our
Kevin was polite, patient and accommodating during our purchase. Not pushy at all! Highly recommend Kevin and Acura of Berlin. Thank you Kevin for everything!
Aug 07, 2026
Good experience with nice people We had a great
Good experience with nice people We had a great experience working with Jim and Zeon. They were fair, honest, and helped me get into the car I wanted.
Anthony Canada
Internet Manager
Sep 25, 2026
Something about Acura you always gotta love, the
Something about Acura you always gotta love, the wonderful staff who always help you get yours!! Thank you to all the wonderful Berlin staff, you guys are truly remarkable and I can’t thank you enough.
Aug 23, 2026
I saw a tesla model y I wanted at this dealership I
I saw a tesla model y I wanted at this dealership I contacted them the same day. I got a response very quickly. Jim made sure I had an appointment, made sure the car smelled good, looked clean, got it professionally detailed before I even laid eyes on the vehicle. The following day I showed up to purchase the vehicle with such excitement the car was in a 1000/10 condition. The sale went smoothly and quickly I was in and out in about less than a hour. Would definitely get another vehicle from Jim and this dealership:)
Jul 13, 2026
My experience with Acura of Berlin was amazing.
My experience with Acura of Berlin was amazing. Kevin and Anthony made everything so easy and stress-free. I’m a straight to the point kind of guy and I was so pleased when I found out they were the same.. I emailed 4 other Acura dealerships in Connecticut and one in Rhode Island for a straightforward out the door price and Anthony got back to me immediately with exactly what I was looking for. 4 of the other dealerships never sent me a quote and the 1 that did wasn’t actually honest. If you’re looking to buy an Acura and your skeptic of dealerships the way I was. Give these guys a call. They’ll take good care of you. Thank you again guys and I’m loving my new Acura Integra,
Jun 28, 2026
My wife and I haven’t bought a new car in over 20years.
My wife and I haven’t bought a new car in over 20years. We found everyone at Acura of Berlin to be the most professional, fun and down to earth group of people that made for quite an easy and fun experience.
Jun 24, 2026
I loved working with Jim and Brandon and Anthony!
I loved working with Jim and Brandon and Anthony! They were ultra professional and gave me facts to assist in my choice. I was able to drive out of their lot in 24 hours! Everyone at Acura of Berlin was easy to work with and engaging. Would buy from Jim again!!
Gage Heiss
Merchandiser
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 27, 2025
The dealership was professional, efficient, personable,
The dealership was professional, efficient, personable, and very detailed. I had a wonderful experience. This is my fourth lease with Acura of Berlin.
Alan Stein
Parts Manager
Jul 11, 2026
Jennifer was amazing.
Jennifer was amazing. Answered all my questions. Very kind and explained everything. I bought my last Acura from your dealership. Jennifer is the reason I returned. Your service is outstanding also. Thanks.
May 10, 2026
The team at Acura Berlin are super friendly and helpful!
The team at Acura Berlin are super friendly and helpful! Excellent customer service and excellent service to the vehicle. Can’t say enough great things.
Sales
Jim Pompei
Product Specialist
Navaraj Sankar
Product Specialist - நான் தமிழ் பேசுகிறேன்
Jennifer Ledwith
Product Specialist
Gage Heiss
Merchandiser
Keith Davis
Service Advisor
Sep 26, 2026
I had a warranty defect that needed fixing.
I had a warranty defect that needed fixing. It was diagnosed and fixed quickly. Comfortable waiting area
Sep 25, 2026
Service done quickly and well.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Sep 21, 2026
I was able to get everything done in a timely manner and
I was able to get everything done in a timely manner and very satisfied with your services
Sep 08, 2026
All were very polite everything was done that was
All were very polite everything was done that was supposed be done. Great staff very clean dealership
Aug 22, 2026
Professional,pleasant,accommodating, every time I've
Professional,pleasant,accommodating, every time I've there,I've leased for many years,always treated well!!
Jim Pompei
Product Specialist
Sep 30, 2026
Could not have made the process any easier.
Could not have made the process any easier. From sales, management, finance, and delivery, each employee knows their roles, and isn't afraid to get the answer to something they don't. Honest, fair, and streamlined. Plus, they had a great inventory of the specific vehicle I was looking for, so many options available.
Sep 30, 2026
Jim is honest, straightforward and direct.
Jim is honest, straightforward and direct. He makes the process of buying a car extremely easy. He will do everything he can to ensure you are satisfied and making the best decision that fits your life style.
Sep 25, 2026
Something about Acura you always gotta love, the
Something about Acura you always gotta love, the wonderful staff who always help you get yours!! Thank you to all the wonderful Berlin staff, you guys are truly remarkable and I can’t thank you enough.
Sep 19, 2026
Jim made the somewhat annoying car buying processes a lot
Jim made the somewhat annoying car buying processes a lot easier, and more enjoyable. Very thankful for Jim’s honesty, quick response time, and attentiveness to his customers. Very personable, he made it a comfortable environment to ask the tough questions in order to get us what we were looking for. Thanks again to Jim and the Acura of Berlin team. I would recommend Jim!
Sep 17, 2026
Jim is great!
Jim is great!! I had an amazing experience with Jim and the Acura of Berlin team. Jim is kind, knowledgeable and really took the time to discuss all my options, and ultimately got me into the exact car I was looking for! The entire process was seamless and straight-forward, and so easy!!
Brandon Hines
General Sales Manager
Sep 30, 2026
Could not have made the process any easier.
Could not have made the process any easier. From sales, management, finance, and delivery, each employee knows their roles, and isn't afraid to get the answer to something they don't. Honest, fair, and streamlined. Plus, they had a great inventory of the specific vehicle I was looking for, so many options available.
Sep 25, 2026
Something about Acura you always gotta love, the
Something about Acura you always gotta love, the wonderful staff who always help you get yours!! Thank you to all the wonderful Berlin staff, you guys are truly remarkable and I can’t thank you enough.
Sep 25, 2026
Service done quickly and well.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Sep 23, 2026
Worst Customer experience lack of disclosure on vehicle
Worst Customer experience lack of disclosure on vehicle purchase very poor follow up do not recommend
Sep 22, 2026
Brandon & Raj made sure I walked out with the car of my
Brandon & Raj made sure I walked out with the car of my dreams! A car I’ve always prayed for! Thank you for working with me, although I was rushing a little! You guys made it happen!
Jonathan Roath
Service Advisor
Sep 25, 2026
Service done quickly and well.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Sep 23, 2026
Everyone was respectful, courteous and the hospitality
Everyone was respectful, courteous and the hospitality was great. They made you feel appreciated and want to come back. Thanks to the excellent service team.
Sep 23, 2026
Everyone was respectful, courteous and the hospitality
Everyone was respectful, courteous and the hospitality was great. They made you feel appreciated and want to come back. Thanks to the excellent service team.
Sep 21, 2026
I was able to get everything done in a timely manner and
I was able to get everything done in a timely manner and very satisfied with your services
Sep 11, 2026
Good, long wait time I had been booked for drop off yet I
Good, long wait time I had been booked for drop off yet I said I'll wait for I live an hr away. I waited a little longer but Jonathan was great he kept me updated on progress
Navaraj Sankar
Product Specialist - நான் தமிழ் பேசுகிறேன்
Sep 28, 2026
The experience was good.
The experience was good. I didn’t feel that there was any attempt to negotiate price but the deal was fair and we like the car. Raj was very easy to work with with and was helpful in the transaction
Sep 27, 2026
Raj was very helpful!
Raj was very helpful! Him and Jessica took a lot of time to make sure I understood everything and that I got a good deal.
Sep 22, 2026
Brandon & Raj made sure I walked out with the car of my
Brandon & Raj made sure I walked out with the car of my dreams! A car I’ve always prayed for! Thank you for working with me, although I was rushing a little! You guys made it happen!
Sep 17, 2026
Had a mixed experience at Acura of Berlin.
Had a mixed experience at Acura of Berlin. Was told only after I put a refundable deposit down they could then tell me what my APR would be, per dealership policy. This was a little annoying, but I still put my deposit down. The deposit was put down on a Tuesday and Raj they would get back to me the following day with the APR. This never happened as I only was told about the APR when I went to pick up the car that Thursday, which I had already switched over my insurance. I was also misled into thinking I would get a better rate than what was given to me, which made me feel like I was taken advantaged of. I hope this isn't standard practice for other buyers. This was my first experience buying a car and at least I learned something for next time, don't switch over your insurance until you can see the APR. I was also on a time crunch for buying a new car so this didn't help their. Raj was very nice but this left a sour taste in my mouth.
Sep 14, 2026
The staff is great!
The staff is great!! Raj was super nice and very helpful. I definitely recommend this dealership!!
Matthew Roy
Cashier/Appointment Coordinator
Sep 25, 2026
Service done quickly and well.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Sep 21, 2026
I was able to get everything done in a timely manner and
I was able to get everything done in a timely manner and very satisfied with your services
Aug 11, 2026
I was able to get an appointment to fit my schedule.
I was able to get an appointment to fit my schedule. The job was completed on schedule. I was made of aware of anything that needed to be done prior to it being done. And to my knowledge, everything was done correct correctly.
Aug 11, 2026
My experience with Acura of Berlin was positive from the
My experience with Acura of Berlin was positive from the very beginning. I had already decided that I wanted the Acura MDX and was very determined to get one. I visited several dealerships while shopping around, but I wasn't able to get a price that I felt was right. When I came to Acura of Berlin, Raj (Navaraj Sankar) greeted me and was extremely helpful throughout the process. He was knowledgeable, professional, and never pushy. He made the experience comfortable and was genuinely invested in helping me get the right vehicle. Eric and Zeon were also great to work with and were able to give me a very good price, which ultimately made me decide to purchase from Acura of Berlin. I live quite far away, but the deal I received made the drive and the extra hassle absolutely worth it. After purchasing the MDX, I noticed a scratch on the passenger-side window glass that appeared to be a manufacturing defect. The dealership took care of it and replaced the glass. The service department was also excellent and handled the issue smoothly. Overall, I had a great experience with Raj, Eric, Zeon, and the service department. Even though Acura of Berlin is far from where I live, I would make the drive again. The great pricing, excellent customer service, and support even after the sale made it completely worth it. I highly recommend Acura of Berlin.
Jul 07, 2026
I bought an Acura solely because I like the service
I bought an Acura solely because I like the service department team, including Matthew in particular.
Brian Roush
Service Advisor
Sep 25, 2026
Service done quickly and well.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Sep 21, 2026
I was able to get everything done in a timely manner and
I was able to get everything done in a timely manner and very satisfied with your services
Aug 21, 2026
Brian and other service department members were very kind
Brian and other service department members were very kind and a pleasure to work with. What is strange and concerning is on month 3 and still no plates or registration.
Aug 11, 2026
I was able to get an appointment to fit my schedule.
I was able to get an appointment to fit my schedule. The job was completed on schedule. I was made of aware of anything that needed to be done prior to it being done. And to my knowledge, everything was done correct correctly.
Jul 25, 2026
Kevin was great!
Kevin was great! Professional, prepared, and patient. He explained everything thoroughly. We will recommend him!
Jessica Deedon
Finance Manager
Sep 30, 2026
Jim is honest, straightforward and direct.
Jim is honest, straightforward and direct. He makes the process of buying a car extremely easy. He will do everything he can to ensure you are satisfied and making the best decision that fits your life style.
Sep 27, 2026
Raj was very helpful!
Raj was very helpful! Him and Jessica took a lot of time to make sure I understood everything and that I got a good deal.
Sep 19, 2026
Jim made the somewhat annoying car buying processes a lot
Jim made the somewhat annoying car buying processes a lot easier, and more enjoyable. Very thankful for Jim’s honesty, quick response time, and attentiveness to his customers. Very personable, he made it a comfortable environment to ask the tough questions in order to get us what we were looking for. Thanks again to Jim and the Acura of Berlin team. I would recommend Jim!
Sep 14, 2026
The staff is great!
The staff is great!! Raj was super nice and very helpful. I definitely recommend this dealership!!
Sep 09, 2026
I had an absolutely wonderful experience purchasing my
I had an absolutely wonderful experience purchasing my new car! My sales representative Jim Pompei was knowledgeable, professional, patient, and truly went above and beyond to help me find the right vehicle for me. He listened to what I was looking for, answered all of my questions, and made the entire process easy and stress-free. I couldn’t be happier with my new car or with the service I received. It’s clear that he genuinely cares about his customers and wants them to be happy with their purchase. I highly recommend him to anyone looking for a great car-buying experience. Outstanding service from start to finish! LeAnn
Eric Diaz
General Manager
Sep 01, 2026
Jim was outstanding!
Jim was outstanding! Very knowledgeable and did not pressure me. He gave me all the details and answered all of my questions with patience. He made the process super easy and was very transparent.
Jul 23, 2026
Eric and his team (Kevin in sales and Jennifer in
Eric and his team (Kevin in sales and Jennifer in finance) were excellent in the process of purchasing my daughters new SUV, they handled everything seamlessly, answered all our questions, and had everything ready to go for delivery! Great experience with Eric and the Acura of Berlin team that assisted us in this important process of picking up a new car for my daughter!
Jun 24, 2026
Totally professional operation in all aspects!
Totally professional operation in all aspects! The staff, physical facility was all the very best! My sales person Kevin Garcia was the best! He was professional, knowledgeable and friendly! Most importantly he worked for me to make sure everything was done right! He clearly understands the value of customer service! I would recommend to anybody wanting to purchase a vehicle. Great job Kevin! GM Eric Is a great leader, teacher with a get it done mentality! He delivered big time for me. A much appreciated thank you for all of your help! He is a committed customer service professional. Amazing work Eric!
Apr 10, 2026
From the Top excellent service with a smile thank you
From the Top excellent service with a smile thank you Eric GM Jim brand specialists Jessica F&I everything went smooth and transparent highly recommend 5 star service
Apr 06, 2026
I’ve now purchased multiple vehicles from Jim at Acura of
I’ve now purchased multiple vehicles from Jim at Acura of Berlin. Each experience has been consistently positive. The team is always professional, honest and easy to work with they make the process smooth and stress-free. I highly recommend working with Jim and the team in Berlin for your next vehicle.
Jennifer Ledwith
Product Specialist
Sep 29, 2026
Very nice place Staf is very friendly and helpful.
Very nice place Staf is very friendly and helpful.I like Acura dealership. Very happy with the purchase.
Sep 28, 2026
The experience was good.
The experience was good. I didn’t feel that there was any attempt to negotiate price but the deal was fair and we like the car. Raj was very easy to work with with and was helpful in the transaction
Sep 25, 2026
Something about Acura you always gotta love, the
Something about Acura you always gotta love, the wonderful staff who always help you get yours!! Thank you to all the wonderful Berlin staff, you guys are truly remarkable and I can’t thank you enough.
Sep 19, 2026
Brandon and his team were wonderful, they are full of
Brandon and his team were wonderful, they are full of integrity, honesty and totally transparent. I will never purchase a car anywhere else. Thank you Brandon for taking such great care of me, I love my RDX! Cheryl Plawecki
Aug 12, 2026
4th time returning customer over the past 13 years.
4th time returning customer over the past 13 years. Great Customer Service & Experience with personal attention.
Anaia Oquendo
Parts Advisor
Jul 04, 2026
My experience with Acura Of Berlin was excellent.
My experience with Acura Of Berlin was excellent. Rob Moffa was excellent. The service was excellent!
Jul 01, 2026
All service technicians were polite, professional and
All service technicians were polite, professional and very knowledgeable. We are always pleased with the quality of the service we receive on our vehicles at Acura of Berlin.
Jun 29, 2026
The service department was excellent.
The service department was excellent. The sales department was a bit aggressive. The service department was excellent. The sales department was a bit aggressive with Cohen continuing their outreach via texting my phone.
Jun 27, 2026
Very fast service , attentive staff good reminders
Very fast service , attentive staff good reminders Convenient location, clean environment, comfortable waiting room
Jun 25, 2026
Sucks sold me a car with cupped tires when I was told
Sucks sold me a car with cupped tires when I was told they were newm
Rachel Cutler
Service Manager
Sep 07, 2026
Very good.
Very good. Staff were very professional Will recommend Berlin Acura to family and friends Excellent customer service
Apr 10, 2026
From the Top excellent service with a smile thank you
From the Top excellent service with a smile thank you Eric GM Jim brand specialists Jessica F&I everything went smooth and transparent highly recommend 5 star service
Mar 07, 2026
Service was good and have no complaints.
Service was good and have no complaints. Definitely will use Berlin of Acura again Thank you
Dec 05, 2025
Excellent service, taking well car for customers needs.
Excellent service, taking well car for customers needs. Staffs are very nice and friendly, would answer all questions you have. Service department is very clean and well maintained.
Dec 04, 2025
Easy to make convenient appointment for recall work.
Easy to make convenient appointment for recall work. Completed the repair in less time than what they said it would take
Zeon Horsford
Sales Manager
Aug 24, 2026
Great Experience I had a really great experience at
Great Experience I had a really great experience at this dealership! Everyone was friendly, professional, and made the entire process feel comfortable and stress-free. I never felt pressured, and they took the time to answer all of my questions and make sure I understood everything before making my decision. The communication was excellent, the process was smooth, and I truly felt like they cared about helping me find the right vehicle rather than just making a sale. I’m very happy with my experience and would definitely recommend this dealership to anyone looking for a new or used vehicle. Thank you to the entire team for making this such a positive experience!
Aug 23, 2026
I saw a tesla model y I wanted at this dealership I
I saw a tesla model y I wanted at this dealership I contacted them the same day. I got a response very quickly. Jim made sure I had an appointment, made sure the car smelled good, looked clean, got it professionally detailed before I even laid eyes on the vehicle. The following day I showed up to purchase the vehicle with such excitement the car was in a 1000/10 condition. The sale went smoothly and quickly I was in and out in about less than a hour. Would definitely get another vehicle from Jim and this dealership:)
Aug 22, 2026
I was taken care of incredibly well by Jim throughout my
I was taken care of incredibly well by Jim throughout my buying process. I will be visiting him again for any future car needs. Zeon also was great to work with during my buying process.
Aug 15, 2026
Kevin was polite, patient and accommodating during our
Kevin was polite, patient and accommodating during our purchase. Not pushy at all! Highly recommend Kevin and Acura of Berlin. Thank you Kevin for everything!
Aug 07, 2026
Good experience with nice people We had a great
Good experience with nice people We had a great experience working with Jim and Zeon. They were fair, honest, and helped me get into the car I wanted.
Anthony Canada
Internet Manager
Sep 25, 2026
Something about Acura you always gotta love, the
Something about Acura you always gotta love, the wonderful staff who always help you get yours!! Thank you to all the wonderful Berlin staff, you guys are truly remarkable and I can’t thank you enough.
Aug 23, 2026
I saw a tesla model y I wanted at this dealership I
I saw a tesla model y I wanted at this dealership I contacted them the same day. I got a response very quickly. Jim made sure I had an appointment, made sure the car smelled good, looked clean, got it professionally detailed before I even laid eyes on the vehicle. The following day I showed up to purchase the vehicle with such excitement the car was in a 1000/10 condition. The sale went smoothly and quickly I was in and out in about less than a hour. Would definitely get another vehicle from Jim and this dealership:)
Jul 13, 2026
My experience with Acura of Berlin was amazing.
My experience with Acura of Berlin was amazing. Kevin and Anthony made everything so easy and stress-free. I’m a straight to the point kind of guy and I was so pleased when I found out they were the same.. I emailed 4 other Acura dealerships in Connecticut and one in Rhode Island for a straightforward out the door price and Anthony got back to me immediately with exactly what I was looking for. 4 of the other dealerships never sent me a quote and the 1 that did wasn’t actually honest. If you’re looking to buy an Acura and your skeptic of dealerships the way I was. Give these guys a call. They’ll take good care of you. Thank you again guys and I’m loving my new Acura Integra,
Jun 28, 2026
My wife and I haven’t bought a new car in over 20years.
My wife and I haven’t bought a new car in over 20years. We found everyone at Acura of Berlin to be the most professional, fun and down to earth group of people that made for quite an easy and fun experience.
Jun 24, 2026
I loved working with Jim and Brandon and Anthony!
I loved working with Jim and Brandon and Anthony! They were ultra professional and gave me facts to assist in my choice. I was able to drive out of their lot in 24 hours! Everyone at Acura of Berlin was easy to work with and engaging. Would buy from Jim again!!
Gage Heiss
Merchandiser
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 27, 2025
The dealership was professional, efficient, personable,
The dealership was professional, efficient, personable, and very detailed. I had a wonderful experience. This is my fourth lease with Acura of Berlin.
Alan Stein
Parts Manager
Jul 11, 2026
Jennifer was amazing.
Jennifer was amazing. Answered all my questions. Very kind and explained everything. I bought my last Acura from your dealership. Jennifer is the reason I returned. Your service is outstanding also. Thanks.
May 10, 2026
The team at Acura Berlin are super friendly and helpful!
The team at Acura Berlin are super friendly and helpful! Excellent customer service and excellent service to the vehicle. Can’t say enough great things.
Service
Keith Davis
Service Advisor
Jonathan Roath
Service Advisor
Matthew Roy
Cashier/Appointment Coordinator
Brian Roush
Service Advisor
Keith Davis
Service Advisor
Sep 26, 2026
I had a warranty defect that needed fixing.
I had a warranty defect that needed fixing. It was diagnosed and fixed quickly. Comfortable waiting area
Sep 25, 2026
Service done quickly and well.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Sep 21, 2026
I was able to get everything done in a timely manner and
I was able to get everything done in a timely manner and very satisfied with your services
Sep 08, 2026
All were very polite everything was done that was
All were very polite everything was done that was supposed be done. Great staff very clean dealership
Aug 22, 2026
Professional,pleasant,accommodating, every time I've
Professional,pleasant,accommodating, every time I've there,I've leased for many years,always treated well!!
Jim Pompei
Product Specialist
Sep 30, 2026
Could not have made the process any easier.
Could not have made the process any easier. From sales, management, finance, and delivery, each employee knows their roles, and isn't afraid to get the answer to something they don't. Honest, fair, and streamlined. Plus, they had a great inventory of the specific vehicle I was looking for, so many options available.
Sep 30, 2026
Jim is honest, straightforward and direct.
Jim is honest, straightforward and direct. He makes the process of buying a car extremely easy. He will do everything he can to ensure you are satisfied and making the best decision that fits your life style.
Sep 25, 2026
Something about Acura you always gotta love, the
Something about Acura you always gotta love, the wonderful staff who always help you get yours!! Thank you to all the wonderful Berlin staff, you guys are truly remarkable and I can’t thank you enough.
Sep 19, 2026
Jim made the somewhat annoying car buying processes a lot
Jim made the somewhat annoying car buying processes a lot easier, and more enjoyable. Very thankful for Jim’s honesty, quick response time, and attentiveness to his customers. Very personable, he made it a comfortable environment to ask the tough questions in order to get us what we were looking for. Thanks again to Jim and the Acura of Berlin team. I would recommend Jim!
Sep 17, 2026
Jim is great!
Jim is great!! I had an amazing experience with Jim and the Acura of Berlin team. Jim is kind, knowledgeable and really took the time to discuss all my options, and ultimately got me into the exact car I was looking for! The entire process was seamless and straight-forward, and so easy!!
Brandon Hines
General Sales Manager
Sep 30, 2026
Could not have made the process any easier.
Could not have made the process any easier. From sales, management, finance, and delivery, each employee knows their roles, and isn't afraid to get the answer to something they don't. Honest, fair, and streamlined. Plus, they had a great inventory of the specific vehicle I was looking for, so many options available.
Sep 25, 2026
Something about Acura you always gotta love, the
Something about Acura you always gotta love, the wonderful staff who always help you get yours!! Thank you to all the wonderful Berlin staff, you guys are truly remarkable and I can’t thank you enough.
Sep 25, 2026
Service done quickly and well.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Sep 23, 2026
Worst Customer experience lack of disclosure on vehicle
Worst Customer experience lack of disclosure on vehicle purchase very poor follow up do not recommend
Sep 22, 2026
Brandon & Raj made sure I walked out with the car of my
Brandon & Raj made sure I walked out with the car of my dreams! A car I’ve always prayed for! Thank you for working with me, although I was rushing a little! You guys made it happen!
Jonathan Roath
Service Advisor
Sep 25, 2026
Service done quickly and well.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Sep 23, 2026
Everyone was respectful, courteous and the hospitality
Everyone was respectful, courteous and the hospitality was great. They made you feel appreciated and want to come back. Thanks to the excellent service team.
Sep 23, 2026
Everyone was respectful, courteous and the hospitality
Everyone was respectful, courteous and the hospitality was great. They made you feel appreciated and want to come back. Thanks to the excellent service team.
Sep 21, 2026
I was able to get everything done in a timely manner and
I was able to get everything done in a timely manner and very satisfied with your services
Sep 11, 2026
Good, long wait time I had been booked for drop off yet I
Good, long wait time I had been booked for drop off yet I said I'll wait for I live an hr away. I waited a little longer but Jonathan was great he kept me updated on progress
Navaraj Sankar
Product Specialist - நான் தமிழ் பேசுகிறேன்
Sep 28, 2026
The experience was good.
The experience was good. I didn’t feel that there was any attempt to negotiate price but the deal was fair and we like the car. Raj was very easy to work with with and was helpful in the transaction
Sep 27, 2026
Raj was very helpful!
Raj was very helpful! Him and Jessica took a lot of time to make sure I understood everything and that I got a good deal.
Sep 22, 2026
Brandon & Raj made sure I walked out with the car of my
Brandon & Raj made sure I walked out with the car of my dreams! A car I’ve always prayed for! Thank you for working with me, although I was rushing a little! You guys made it happen!
Sep 17, 2026
Had a mixed experience at Acura of Berlin.
Had a mixed experience at Acura of Berlin. Was told only after I put a refundable deposit down they could then tell me what my APR would be, per dealership policy. This was a little annoying, but I still put my deposit down. The deposit was put down on a Tuesday and Raj they would get back to me the following day with the APR. This never happened as I only was told about the APR when I went to pick up the car that Thursday, which I had already switched over my insurance. I was also misled into thinking I would get a better rate than what was given to me, which made me feel like I was taken advantaged of. I hope this isn't standard practice for other buyers. This was my first experience buying a car and at least I learned something for next time, don't switch over your insurance until you can see the APR. I was also on a time crunch for buying a new car so this didn't help their. Raj was very nice but this left a sour taste in my mouth.
Sep 14, 2026
The staff is great!
The staff is great!! Raj was super nice and very helpful. I definitely recommend this dealership!!
Matthew Roy
Cashier/Appointment Coordinator
Sep 25, 2026
Service done quickly and well.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Sep 21, 2026
I was able to get everything done in a timely manner and
I was able to get everything done in a timely manner and very satisfied with your services
Aug 11, 2026
I was able to get an appointment to fit my schedule.
I was able to get an appointment to fit my schedule. The job was completed on schedule. I was made of aware of anything that needed to be done prior to it being done. And to my knowledge, everything was done correct correctly.
Aug 11, 2026
My experience with Acura of Berlin was positive from the
My experience with Acura of Berlin was positive from the very beginning. I had already decided that I wanted the Acura MDX and was very determined to get one. I visited several dealerships while shopping around, but I wasn't able to get a price that I felt was right. When I came to Acura of Berlin, Raj (Navaraj Sankar) greeted me and was extremely helpful throughout the process. He was knowledgeable, professional, and never pushy. He made the experience comfortable and was genuinely invested in helping me get the right vehicle. Eric and Zeon were also great to work with and were able to give me a very good price, which ultimately made me decide to purchase from Acura of Berlin. I live quite far away, but the deal I received made the drive and the extra hassle absolutely worth it. After purchasing the MDX, I noticed a scratch on the passenger-side window glass that appeared to be a manufacturing defect. The dealership took care of it and replaced the glass. The service department was also excellent and handled the issue smoothly. Overall, I had a great experience with Raj, Eric, Zeon, and the service department. Even though Acura of Berlin is far from where I live, I would make the drive again. The great pricing, excellent customer service, and support even after the sale made it completely worth it. I highly recommend Acura of Berlin.
Jul 07, 2026
I bought an Acura solely because I like the service
I bought an Acura solely because I like the service department team, including Matthew in particular.
Brian Roush
Service Advisor
Sep 25, 2026
Service done quickly and well.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Sep 21, 2026
I was able to get everything done in a timely manner and
I was able to get everything done in a timely manner and very satisfied with your services
Aug 21, 2026
Brian and other service department members were very kind
Brian and other service department members were very kind and a pleasure to work with. What is strange and concerning is on month 3 and still no plates or registration.
Aug 11, 2026
I was able to get an appointment to fit my schedule.
I was able to get an appointment to fit my schedule. The job was completed on schedule. I was made of aware of anything that needed to be done prior to it being done. And to my knowledge, everything was done correct correctly.
Jul 25, 2026
Kevin was great!
Kevin was great! Professional, prepared, and patient. He explained everything thoroughly. We will recommend him!
Jessica Deedon
Finance Manager
Sep 30, 2026
Jim is honest, straightforward and direct.
Jim is honest, straightforward and direct. He makes the process of buying a car extremely easy. He will do everything he can to ensure you are satisfied and making the best decision that fits your life style.
Sep 27, 2026
Raj was very helpful!
Raj was very helpful! Him and Jessica took a lot of time to make sure I understood everything and that I got a good deal.
Sep 19, 2026
Jim made the somewhat annoying car buying processes a lot
Jim made the somewhat annoying car buying processes a lot easier, and more enjoyable. Very thankful for Jim’s honesty, quick response time, and attentiveness to his customers. Very personable, he made it a comfortable environment to ask the tough questions in order to get us what we were looking for. Thanks again to Jim and the Acura of Berlin team. I would recommend Jim!
Sep 14, 2026
The staff is great!
The staff is great!! Raj was super nice and very helpful. I definitely recommend this dealership!!
Sep 09, 2026
I had an absolutely wonderful experience purchasing my
I had an absolutely wonderful experience purchasing my new car! My sales representative Jim Pompei was knowledgeable, professional, patient, and truly went above and beyond to help me find the right vehicle for me. He listened to what I was looking for, answered all of my questions, and made the entire process easy and stress-free. I couldn’t be happier with my new car or with the service I received. It’s clear that he genuinely cares about his customers and wants them to be happy with their purchase. I highly recommend him to anyone looking for a great car-buying experience. Outstanding service from start to finish! LeAnn
Eric Diaz
General Manager
Sep 01, 2026
Jim was outstanding!
Jim was outstanding! Very knowledgeable and did not pressure me. He gave me all the details and answered all of my questions with patience. He made the process super easy and was very transparent.
Jul 23, 2026
Eric and his team (Kevin in sales and Jennifer in
Eric and his team (Kevin in sales and Jennifer in finance) were excellent in the process of purchasing my daughters new SUV, they handled everything seamlessly, answered all our questions, and had everything ready to go for delivery! Great experience with Eric and the Acura of Berlin team that assisted us in this important process of picking up a new car for my daughter!
Jun 24, 2026
Totally professional operation in all aspects!
Totally professional operation in all aspects! The staff, physical facility was all the very best! My sales person Kevin Garcia was the best! He was professional, knowledgeable and friendly! Most importantly he worked for me to make sure everything was done right! He clearly understands the value of customer service! I would recommend to anybody wanting to purchase a vehicle. Great job Kevin! GM Eric Is a great leader, teacher with a get it done mentality! He delivered big time for me. A much appreciated thank you for all of your help! He is a committed customer service professional. Amazing work Eric!
Apr 10, 2026
From the Top excellent service with a smile thank you
From the Top excellent service with a smile thank you Eric GM Jim brand specialists Jessica F&I everything went smooth and transparent highly recommend 5 star service
Apr 06, 2026
I’ve now purchased multiple vehicles from Jim at Acura of
I’ve now purchased multiple vehicles from Jim at Acura of Berlin. Each experience has been consistently positive. The team is always professional, honest and easy to work with they make the process smooth and stress-free. I highly recommend working with Jim and the team in Berlin for your next vehicle.
Jennifer Ledwith
Product Specialist
Sep 29, 2026
Very nice place Staf is very friendly and helpful.
Very nice place Staf is very friendly and helpful.I like Acura dealership. Very happy with the purchase.
Sep 28, 2026
The experience was good.
The experience was good. I didn’t feel that there was any attempt to negotiate price but the deal was fair and we like the car. Raj was very easy to work with with and was helpful in the transaction
Sep 25, 2026
Something about Acura you always gotta love, the
Something about Acura you always gotta love, the wonderful staff who always help you get yours!! Thank you to all the wonderful Berlin staff, you guys are truly remarkable and I can’t thank you enough.
Sep 19, 2026
Brandon and his team were wonderful, they are full of
Brandon and his team were wonderful, they are full of integrity, honesty and totally transparent. I will never purchase a car anywhere else. Thank you Brandon for taking such great care of me, I love my RDX! Cheryl Plawecki
Aug 12, 2026
4th time returning customer over the past 13 years.
4th time returning customer over the past 13 years. Great Customer Service & Experience with personal attention.
Anaia Oquendo
Parts Advisor
Jul 04, 2026
My experience with Acura Of Berlin was excellent.
My experience with Acura Of Berlin was excellent. Rob Moffa was excellent. The service was excellent!
Jul 01, 2026
All service technicians were polite, professional and
All service technicians were polite, professional and very knowledgeable. We are always pleased with the quality of the service we receive on our vehicles at Acura of Berlin.
Jun 29, 2026
The service department was excellent.
The service department was excellent. The sales department was a bit aggressive. The service department was excellent. The sales department was a bit aggressive with Cohen continuing their outreach via texting my phone.
Jun 27, 2026
Very fast service , attentive staff good reminders
Very fast service , attentive staff good reminders Convenient location, clean environment, comfortable waiting room
Jun 25, 2026
Sucks sold me a car with cupped tires when I was told
Sucks sold me a car with cupped tires when I was told they were newm
Rachel Cutler
Service Manager
Sep 07, 2026
Very good.
Very good. Staff were very professional Will recommend Berlin Acura to family and friends Excellent customer service
Apr 10, 2026
From the Top excellent service with a smile thank you
From the Top excellent service with a smile thank you Eric GM Jim brand specialists Jessica F&I everything went smooth and transparent highly recommend 5 star service
Mar 07, 2026
Service was good and have no complaints.
Service was good and have no complaints. Definitely will use Berlin of Acura again Thank you
Dec 05, 2025
Excellent service, taking well car for customers needs.
Excellent service, taking well car for customers needs. Staffs are very nice and friendly, would answer all questions you have. Service department is very clean and well maintained.
Dec 04, 2025
Easy to make convenient appointment for recall work.
Easy to make convenient appointment for recall work. Completed the repair in less time than what they said it would take
Zeon Horsford
Sales Manager
Aug 24, 2026
Great Experience I had a really great experience at
Great Experience I had a really great experience at this dealership! Everyone was friendly, professional, and made the entire process feel comfortable and stress-free. I never felt pressured, and they took the time to answer all of my questions and make sure I understood everything before making my decision. The communication was excellent, the process was smooth, and I truly felt like they cared about helping me find the right vehicle rather than just making a sale. I’m very happy with my experience and would definitely recommend this dealership to anyone looking for a new or used vehicle. Thank you to the entire team for making this such a positive experience!
Aug 23, 2026
I saw a tesla model y I wanted at this dealership I
I saw a tesla model y I wanted at this dealership I contacted them the same day. I got a response very quickly. Jim made sure I had an appointment, made sure the car smelled good, looked clean, got it professionally detailed before I even laid eyes on the vehicle. The following day I showed up to purchase the vehicle with such excitement the car was in a 1000/10 condition. The sale went smoothly and quickly I was in and out in about less than a hour. Would definitely get another vehicle from Jim and this dealership:)
Aug 22, 2026
I was taken care of incredibly well by Jim throughout my
I was taken care of incredibly well by Jim throughout my buying process. I will be visiting him again for any future car needs. Zeon also was great to work with during my buying process.
Aug 15, 2026
Kevin was polite, patient and accommodating during our
Kevin was polite, patient and accommodating during our purchase. Not pushy at all! Highly recommend Kevin and Acura of Berlin. Thank you Kevin for everything!
Aug 07, 2026
Good experience with nice people We had a great
Good experience with nice people We had a great experience working with Jim and Zeon. They were fair, honest, and helped me get into the car I wanted.
Anthony Canada
Internet Manager
Sep 25, 2026
Something about Acura you always gotta love, the
Something about Acura you always gotta love, the wonderful staff who always help you get yours!! Thank you to all the wonderful Berlin staff, you guys are truly remarkable and I can’t thank you enough.
Aug 23, 2026
I saw a tesla model y I wanted at this dealership I
I saw a tesla model y I wanted at this dealership I contacted them the same day. I got a response very quickly. Jim made sure I had an appointment, made sure the car smelled good, looked clean, got it professionally detailed before I even laid eyes on the vehicle. The following day I showed up to purchase the vehicle with such excitement the car was in a 1000/10 condition. The sale went smoothly and quickly I was in and out in about less than a hour. Would definitely get another vehicle from Jim and this dealership:)
Jul 13, 2026
My experience with Acura of Berlin was amazing.
My experience with Acura of Berlin was amazing. Kevin and Anthony made everything so easy and stress-free. I’m a straight to the point kind of guy and I was so pleased when I found out they were the same.. I emailed 4 other Acura dealerships in Connecticut and one in Rhode Island for a straightforward out the door price and Anthony got back to me immediately with exactly what I was looking for. 4 of the other dealerships never sent me a quote and the 1 that did wasn’t actually honest. If you’re looking to buy an Acura and your skeptic of dealerships the way I was. Give these guys a call. They’ll take good care of you. Thank you again guys and I’m loving my new Acura Integra,
Jun 28, 2026
My wife and I haven’t bought a new car in over 20years.
My wife and I haven’t bought a new car in over 20years. We found everyone at Acura of Berlin to be the most professional, fun and down to earth group of people that made for quite an easy and fun experience.
Jun 24, 2026
I loved working with Jim and Brandon and Anthony!
I loved working with Jim and Brandon and Anthony! They were ultra professional and gave me facts to assist in my choice. I was able to drive out of their lot in 24 hours! Everyone at Acura of Berlin was easy to work with and engaging. Would buy from Jim again!!
Gage Heiss
Merchandiser
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 27, 2025
The dealership was professional, efficient, personable,
The dealership was professional, efficient, personable, and very detailed. I had a wonderful experience. This is my fourth lease with Acura of Berlin.
Alan Stein
Parts Manager
Jul 11, 2026
Jennifer was amazing.
Jennifer was amazing. Answered all my questions. Very kind and explained everything. I bought my last Acura from your dealership. Jennifer is the reason I returned. Your service is outstanding also. Thanks.
May 10, 2026
The team at Acura Berlin are super friendly and helpful!
The team at Acura Berlin are super friendly and helpful! Excellent customer service and excellent service to the vehicle. Can’t say enough great things.
Parts
Anaia Oquendo
Parts Advisor
Alan Stein
Parts Manager
Keith Davis
Service Advisor
Sep 26, 2026
I had a warranty defect that needed fixing.
I had a warranty defect that needed fixing. It was diagnosed and fixed quickly. Comfortable waiting area
Sep 25, 2026
Service done quickly and well.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Sep 21, 2026
I was able to get everything done in a timely manner and
I was able to get everything done in a timely manner and very satisfied with your services
Sep 08, 2026
All were very polite everything was done that was
All were very polite everything was done that was supposed be done. Great staff very clean dealership
Aug 22, 2026
Professional,pleasant,accommodating, every time I've
Professional,pleasant,accommodating, every time I've there,I've leased for many years,always treated well!!
Jim Pompei
Product Specialist
Sep 30, 2026
Could not have made the process any easier.
Could not have made the process any easier. From sales, management, finance, and delivery, each employee knows their roles, and isn't afraid to get the answer to something they don't. Honest, fair, and streamlined. Plus, they had a great inventory of the specific vehicle I was looking for, so many options available.
Sep 30, 2026
Jim is honest, straightforward and direct.
Jim is honest, straightforward and direct. He makes the process of buying a car extremely easy. He will do everything he can to ensure you are satisfied and making the best decision that fits your life style.
Sep 25, 2026
Something about Acura you always gotta love, the
Something about Acura you always gotta love, the wonderful staff who always help you get yours!! Thank you to all the wonderful Berlin staff, you guys are truly remarkable and I can’t thank you enough.
Sep 19, 2026
Jim made the somewhat annoying car buying processes a lot
Jim made the somewhat annoying car buying processes a lot easier, and more enjoyable. Very thankful for Jim’s honesty, quick response time, and attentiveness to his customers. Very personable, he made it a comfortable environment to ask the tough questions in order to get us what we were looking for. Thanks again to Jim and the Acura of Berlin team. I would recommend Jim!
Sep 17, 2026
Jim is great!
Jim is great!! I had an amazing experience with Jim and the Acura of Berlin team. Jim is kind, knowledgeable and really took the time to discuss all my options, and ultimately got me into the exact car I was looking for! The entire process was seamless and straight-forward, and so easy!!
Brandon Hines
General Sales Manager
Sep 30, 2026
Could not have made the process any easier.
Could not have made the process any easier. From sales, management, finance, and delivery, each employee knows their roles, and isn't afraid to get the answer to something they don't. Honest, fair, and streamlined. Plus, they had a great inventory of the specific vehicle I was looking for, so many options available.
Sep 25, 2026
Something about Acura you always gotta love, the
Something about Acura you always gotta love, the wonderful staff who always help you get yours!! Thank you to all the wonderful Berlin staff, you guys are truly remarkable and I can’t thank you enough.
Sep 25, 2026
Service done quickly and well.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Sep 23, 2026
Worst Customer experience lack of disclosure on vehicle
Worst Customer experience lack of disclosure on vehicle purchase very poor follow up do not recommend
Sep 22, 2026
Brandon & Raj made sure I walked out with the car of my
Brandon & Raj made sure I walked out with the car of my dreams! A car I’ve always prayed for! Thank you for working with me, although I was rushing a little! You guys made it happen!
Jonathan Roath
Service Advisor
Sep 25, 2026
Service done quickly and well.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Sep 23, 2026
Everyone was respectful, courteous and the hospitality
Everyone was respectful, courteous and the hospitality was great. They made you feel appreciated and want to come back. Thanks to the excellent service team.
Sep 23, 2026
Everyone was respectful, courteous and the hospitality
Everyone was respectful, courteous and the hospitality was great. They made you feel appreciated and want to come back. Thanks to the excellent service team.
Sep 21, 2026
I was able to get everything done in a timely manner and
I was able to get everything done in a timely manner and very satisfied with your services
Sep 11, 2026
Good, long wait time I had been booked for drop off yet I
Good, long wait time I had been booked for drop off yet I said I'll wait for I live an hr away. I waited a little longer but Jonathan was great he kept me updated on progress
Navaraj Sankar
Product Specialist - நான் தமிழ் பேசுகிறேன்
Sep 28, 2026
The experience was good.
The experience was good. I didn’t feel that there was any attempt to negotiate price but the deal was fair and we like the car. Raj was very easy to work with with and was helpful in the transaction
Sep 27, 2026
Raj was very helpful!
Raj was very helpful! Him and Jessica took a lot of time to make sure I understood everything and that I got a good deal.
Sep 22, 2026
Brandon & Raj made sure I walked out with the car of my
Brandon & Raj made sure I walked out with the car of my dreams! A car I’ve always prayed for! Thank you for working with me, although I was rushing a little! You guys made it happen!
Sep 17, 2026
Had a mixed experience at Acura of Berlin.
Had a mixed experience at Acura of Berlin. Was told only after I put a refundable deposit down they could then tell me what my APR would be, per dealership policy. This was a little annoying, but I still put my deposit down. The deposit was put down on a Tuesday and Raj they would get back to me the following day with the APR. This never happened as I only was told about the APR when I went to pick up the car that Thursday, which I had already switched over my insurance. I was also misled into thinking I would get a better rate than what was given to me, which made me feel like I was taken advantaged of. I hope this isn't standard practice for other buyers. This was my first experience buying a car and at least I learned something for next time, don't switch over your insurance until you can see the APR. I was also on a time crunch for buying a new car so this didn't help their. Raj was very nice but this left a sour taste in my mouth.
Sep 14, 2026
The staff is great!
The staff is great!! Raj was super nice and very helpful. I definitely recommend this dealership!!
Matthew Roy
Cashier/Appointment Coordinator
Sep 25, 2026
Service done quickly and well.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Sep 21, 2026
I was able to get everything done in a timely manner and
I was able to get everything done in a timely manner and very satisfied with your services
Aug 11, 2026
I was able to get an appointment to fit my schedule.
I was able to get an appointment to fit my schedule. The job was completed on schedule. I was made of aware of anything that needed to be done prior to it being done. And to my knowledge, everything was done correct correctly.
Aug 11, 2026
My experience with Acura of Berlin was positive from the
My experience with Acura of Berlin was positive from the very beginning. I had already decided that I wanted the Acura MDX and was very determined to get one. I visited several dealerships while shopping around, but I wasn't able to get a price that I felt was right. When I came to Acura of Berlin, Raj (Navaraj Sankar) greeted me and was extremely helpful throughout the process. He was knowledgeable, professional, and never pushy. He made the experience comfortable and was genuinely invested in helping me get the right vehicle. Eric and Zeon were also great to work with and were able to give me a very good price, which ultimately made me decide to purchase from Acura of Berlin. I live quite far away, but the deal I received made the drive and the extra hassle absolutely worth it. After purchasing the MDX, I noticed a scratch on the passenger-side window glass that appeared to be a manufacturing defect. The dealership took care of it and replaced the glass. The service department was also excellent and handled the issue smoothly. Overall, I had a great experience with Raj, Eric, Zeon, and the service department. Even though Acura of Berlin is far from where I live, I would make the drive again. The great pricing, excellent customer service, and support even after the sale made it completely worth it. I highly recommend Acura of Berlin.
Jul 07, 2026
I bought an Acura solely because I like the service
I bought an Acura solely because I like the service department team, including Matthew in particular.
Brian Roush
Service Advisor
Sep 25, 2026
Service done quickly and well.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Sep 21, 2026
I was able to get everything done in a timely manner and
I was able to get everything done in a timely manner and very satisfied with your services
Aug 21, 2026
Brian and other service department members were very kind
Brian and other service department members were very kind and a pleasure to work with. What is strange and concerning is on month 3 and still no plates or registration.
Aug 11, 2026
I was able to get an appointment to fit my schedule.
I was able to get an appointment to fit my schedule. The job was completed on schedule. I was made of aware of anything that needed to be done prior to it being done. And to my knowledge, everything was done correct correctly.
Jul 25, 2026
Kevin was great!
Kevin was great! Professional, prepared, and patient. He explained everything thoroughly. We will recommend him!
Jessica Deedon
Finance Manager
Sep 30, 2026
Jim is honest, straightforward and direct.
Jim is honest, straightforward and direct. He makes the process of buying a car extremely easy. He will do everything he can to ensure you are satisfied and making the best decision that fits your life style.
Sep 27, 2026
Raj was very helpful!
Raj was very helpful! Him and Jessica took a lot of time to make sure I understood everything and that I got a good deal.
Sep 19, 2026
Jim made the somewhat annoying car buying processes a lot
Jim made the somewhat annoying car buying processes a lot easier, and more enjoyable. Very thankful for Jim’s honesty, quick response time, and attentiveness to his customers. Very personable, he made it a comfortable environment to ask the tough questions in order to get us what we were looking for. Thanks again to Jim and the Acura of Berlin team. I would recommend Jim!
Sep 14, 2026
The staff is great!
The staff is great!! Raj was super nice and very helpful. I definitely recommend this dealership!!
Sep 09, 2026
I had an absolutely wonderful experience purchasing my
I had an absolutely wonderful experience purchasing my new car! My sales representative Jim Pompei was knowledgeable, professional, patient, and truly went above and beyond to help me find the right vehicle for me. He listened to what I was looking for, answered all of my questions, and made the entire process easy and stress-free. I couldn’t be happier with my new car or with the service I received. It’s clear that he genuinely cares about his customers and wants them to be happy with their purchase. I highly recommend him to anyone looking for a great car-buying experience. Outstanding service from start to finish! LeAnn
Eric Diaz
General Manager
Sep 01, 2026
Jim was outstanding!
Jim was outstanding! Very knowledgeable and did not pressure me. He gave me all the details and answered all of my questions with patience. He made the process super easy and was very transparent.
Jul 23, 2026
Eric and his team (Kevin in sales and Jennifer in
Eric and his team (Kevin in sales and Jennifer in finance) were excellent in the process of purchasing my daughters new SUV, they handled everything seamlessly, answered all our questions, and had everything ready to go for delivery! Great experience with Eric and the Acura of Berlin team that assisted us in this important process of picking up a new car for my daughter!
Jun 24, 2026
Totally professional operation in all aspects!
Totally professional operation in all aspects! The staff, physical facility was all the very best! My sales person Kevin Garcia was the best! He was professional, knowledgeable and friendly! Most importantly he worked for me to make sure everything was done right! He clearly understands the value of customer service! I would recommend to anybody wanting to purchase a vehicle. Great job Kevin! GM Eric Is a great leader, teacher with a get it done mentality! He delivered big time for me. A much appreciated thank you for all of your help! He is a committed customer service professional. Amazing work Eric!
Apr 10, 2026
From the Top excellent service with a smile thank you
From the Top excellent service with a smile thank you Eric GM Jim brand specialists Jessica F&I everything went smooth and transparent highly recommend 5 star service
Apr 06, 2026
I’ve now purchased multiple vehicles from Jim at Acura of
I’ve now purchased multiple vehicles from Jim at Acura of Berlin. Each experience has been consistently positive. The team is always professional, honest and easy to work with they make the process smooth and stress-free. I highly recommend working with Jim and the team in Berlin for your next vehicle.
Jennifer Ledwith
Product Specialist
Sep 29, 2026
Very nice place Staf is very friendly and helpful.
Very nice place Staf is very friendly and helpful.I like Acura dealership. Very happy with the purchase.
Sep 28, 2026
The experience was good.
The experience was good. I didn’t feel that there was any attempt to negotiate price but the deal was fair and we like the car. Raj was very easy to work with with and was helpful in the transaction
Sep 25, 2026
Something about Acura you always gotta love, the
Something about Acura you always gotta love, the wonderful staff who always help you get yours!! Thank you to all the wonderful Berlin staff, you guys are truly remarkable and I can’t thank you enough.
Sep 19, 2026
Brandon and his team were wonderful, they are full of
Brandon and his team were wonderful, they are full of integrity, honesty and totally transparent. I will never purchase a car anywhere else. Thank you Brandon for taking such great care of me, I love my RDX! Cheryl Plawecki
Aug 12, 2026
4th time returning customer over the past 13 years.
4th time returning customer over the past 13 years. Great Customer Service & Experience with personal attention.
Anaia Oquendo
Parts Advisor
Jul 04, 2026
My experience with Acura Of Berlin was excellent.
My experience with Acura Of Berlin was excellent. Rob Moffa was excellent. The service was excellent!
Jul 01, 2026
All service technicians were polite, professional and
All service technicians were polite, professional and very knowledgeable. We are always pleased with the quality of the service we receive on our vehicles at Acura of Berlin.
Jun 29, 2026
The service department was excellent.
The service department was excellent. The sales department was a bit aggressive. The service department was excellent. The sales department was a bit aggressive with Cohen continuing their outreach via texting my phone.
Jun 27, 2026
Very fast service , attentive staff good reminders
Very fast service , attentive staff good reminders Convenient location, clean environment, comfortable waiting room
Jun 25, 2026
Sucks sold me a car with cupped tires when I was told
Sucks sold me a car with cupped tires when I was told they were newm
Rachel Cutler
Service Manager
Sep 07, 2026
Very good.
Very good. Staff were very professional Will recommend Berlin Acura to family and friends Excellent customer service
Apr 10, 2026
From the Top excellent service with a smile thank you
From the Top excellent service with a smile thank you Eric GM Jim brand specialists Jessica F&I everything went smooth and transparent highly recommend 5 star service
Mar 07, 2026
Service was good and have no complaints.
Service was good and have no complaints. Definitely will use Berlin of Acura again Thank you
Dec 05, 2025
Excellent service, taking well car for customers needs.
Excellent service, taking well car for customers needs. Staffs are very nice and friendly, would answer all questions you have. Service department is very clean and well maintained.
Dec 04, 2025
Easy to make convenient appointment for recall work.
Easy to make convenient appointment for recall work. Completed the repair in less time than what they said it would take
Zeon Horsford
Sales Manager
Aug 24, 2026
Great Experience I had a really great experience at
Great Experience I had a really great experience at this dealership! Everyone was friendly, professional, and made the entire process feel comfortable and stress-free. I never felt pressured, and they took the time to answer all of my questions and make sure I understood everything before making my decision. The communication was excellent, the process was smooth, and I truly felt like they cared about helping me find the right vehicle rather than just making a sale. I’m very happy with my experience and would definitely recommend this dealership to anyone looking for a new or used vehicle. Thank you to the entire team for making this such a positive experience!
Aug 23, 2026
I saw a tesla model y I wanted at this dealership I
I saw a tesla model y I wanted at this dealership I contacted them the same day. I got a response very quickly. Jim made sure I had an appointment, made sure the car smelled good, looked clean, got it professionally detailed before I even laid eyes on the vehicle. The following day I showed up to purchase the vehicle with such excitement the car was in a 1000/10 condition. The sale went smoothly and quickly I was in and out in about less than a hour. Would definitely get another vehicle from Jim and this dealership:)
Aug 22, 2026
I was taken care of incredibly well by Jim throughout my
I was taken care of incredibly well by Jim throughout my buying process. I will be visiting him again for any future car needs. Zeon also was great to work with during my buying process.
Aug 15, 2026
Kevin was polite, patient and accommodating during our
Kevin was polite, patient and accommodating during our purchase. Not pushy at all! Highly recommend Kevin and Acura of Berlin. Thank you Kevin for everything!
Aug 07, 2026
Good experience with nice people We had a great
Good experience with nice people We had a great experience working with Jim and Zeon. They were fair, honest, and helped me get into the car I wanted.
Anthony Canada
Internet Manager
Sep 25, 2026
Something about Acura you always gotta love, the
Something about Acura you always gotta love, the wonderful staff who always help you get yours!! Thank you to all the wonderful Berlin staff, you guys are truly remarkable and I can’t thank you enough.
Aug 23, 2026
I saw a tesla model y I wanted at this dealership I
I saw a tesla model y I wanted at this dealership I contacted them the same day. I got a response very quickly. Jim made sure I had an appointment, made sure the car smelled good, looked clean, got it professionally detailed before I even laid eyes on the vehicle. The following day I showed up to purchase the vehicle with such excitement the car was in a 1000/10 condition. The sale went smoothly and quickly I was in and out in about less than a hour. Would definitely get another vehicle from Jim and this dealership:)
Jul 13, 2026
My experience with Acura of Berlin was amazing.
My experience with Acura of Berlin was amazing. Kevin and Anthony made everything so easy and stress-free. I’m a straight to the point kind of guy and I was so pleased when I found out they were the same.. I emailed 4 other Acura dealerships in Connecticut and one in Rhode Island for a straightforward out the door price and Anthony got back to me immediately with exactly what I was looking for. 4 of the other dealerships never sent me a quote and the 1 that did wasn’t actually honest. If you’re looking to buy an Acura and your skeptic of dealerships the way I was. Give these guys a call. They’ll take good care of you. Thank you again guys and I’m loving my new Acura Integra,
Jun 28, 2026
My wife and I haven’t bought a new car in over 20years.
My wife and I haven’t bought a new car in over 20years. We found everyone at Acura of Berlin to be the most professional, fun and down to earth group of people that made for quite an easy and fun experience.
Jun 24, 2026
I loved working with Jim and Brandon and Anthony!
I loved working with Jim and Brandon and Anthony! They were ultra professional and gave me facts to assist in my choice. I was able to drive out of their lot in 24 hours! Everyone at Acura of Berlin was easy to work with and engaging. Would buy from Jim again!!
Gage Heiss
Merchandiser
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 27, 2025
The dealership was professional, efficient, personable,
The dealership was professional, efficient, personable, and very detailed. I had a wonderful experience. This is my fourth lease with Acura of Berlin.
Alan Stein
Parts Manager
Jul 11, 2026
Jennifer was amazing.
Jennifer was amazing. Answered all my questions. Very kind and explained everything. I bought my last Acura from your dealership. Jennifer is the reason I returned. Your service is outstanding also. Thanks.
May 10, 2026
The team at Acura Berlin are super friendly and helpful!
The team at Acura Berlin are super friendly and helpful! Excellent customer service and excellent service to the vehicle. Can’t say enough great things.