Staff
Management
Tom Suchojad
Finance Manager
Brandon Hines
General Sales Manager
Lucius Ulett
Sales Manager
Eric Diaz
General Manager
Keith Davis
Service Advisor
Jul 12, 2025
Excellent attitude and service.
Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.
Jun 30, 2025
Customer Service at this dealership has declined greatly
Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.
Jun 28, 2025
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
Jun 19, 2025
Brian and the team went above and beyond to ensure I was
Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!
Jun 11, 2025
⸻ I want to extend a big thank you to the
⸻ I want to extend a big thank you to the outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, my service advisor, for his professionalism and clear communication throughout the process. Also, a huge shoutout to Evan and Syrus, the talented service technicians who quickly diagnosed and fixed the issue with my vehicle—your expertise is truly appreciated! I’m especially grateful to Mathew for finding a way to fit me into the schedule this morning on such short notice. That level of accommodation made a big difference. Lastly, Steve in the parts department provided top-notch customer service—friendly, helpful, and knowledgeable. Bravo to the entire team at Acura of Berlin! Thank you again for your dedication and great work.
Tom Suchojad
Finance Manager
Jul 12, 2025
Very professional.
Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.
Jul 11, 2025
Everyone at Acura of Berlin was AMAZING!
Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!
Jun 19, 2025
I was pleased with the service received at the dealer,
I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.
Jun 10, 2025
I recently had the pleasure of working with Kevin at
I recently had the pleasure of working with Kevin at Acura in Berlin, and I couldn't be more impressed. He was extremely knowledgeable, pleasant, and efficient throughout the entire process. Kevin answered all of my questions with patience and clarity, making sure I felt confident and informed every step of the way. His professionalism and friendly attitude made the experience smooth and enjoyable. If you're looking for top-notch service, I highly recommend Kevin! Thank you!
Jun 05, 2025
Buying a certified pre owned vehicle was a smooth process
Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.
Jim Pompei
Product Specialist
Jun 27, 2025
Repeat Customer and Still Amazed – Thank You, Jim at
Repeat Customer and Still Amazed – Thank You, Jim at Acura of Berlin! This is my second car purchase from Jim at Acura of Berlin, and once again, he delivered an outstanding experience from start to finish. There’s a reason I came back—Jim is honest, patient, knowledgeable, and truly goes above and beyond to make sure you’re happy with your purchase. He remembered what I liked from my previous visit and helped me find the perfect vehicle without any pressure. The process was smooth, transparent, and actually enjoyable—something you rarely hear when buying a car. Jim treated me with respect and made me feel valued every step of the way. If you’re looking for someone you can trust, who genuinely cares about getting you the right vehicle, ask for Jim at Acura of Berlin. He’s one of a kind, and I’m grateful to be a repeat customer. Thanks again, Jim—you’ve earned my business for life!
Jun 19, 2025
Jim Pompei was professional and patient.
Jim Pompei was professional and patient. He walked me through the process without trying to upsell or high pressure. Would definitely recommend.
Jun 18, 2025
No high pressure.
No high pressure. Professional, great to work with. Jim Pompeii was the best to work with
Jun 10, 2025
Jim was so helpful with my wife and I.
Jim was so helpful with my wife and I. He helped us with our purchase for my wife to be in a newer car. He helped with the whole process and made it really smooth to purchase this car. Definitely will be contacting Jim again on a future bigger car.
Jun 03, 2025
Very good quickly about service to customer, thank you
Very good quickly about service to customer, thank you very much to all of you.
Jonathan Roath
Service Advisor
Jul 12, 2025
Excellent attitude and service.
Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.
Jul 08, 2025
Great customer service and friendly staff And great
Great customer service and friendly staff And great service also, let you know everything else that is wrong with your vehicle
Jun 30, 2025
Customer Service at this dealership has declined greatly
Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.
Jun 28, 2025
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
Jun 19, 2025
Brian and the team went above and beyond to ensure I was
Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!
Brandon Hines
General Sales Manager
Jul 12, 2025
Very professional.
Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.
Jul 05, 2025
Brandon made our car buying experience easy.
Brandon made our car buying experience easy. He was patient and found us the perfect car. He is extremely knowledgeable and experienced. I would definitely recommend using him for your car buying needs. You will not be disappointed!
Jun 03, 2025
Great attention to details, price was questionable I
Great attention to details, price was questionable I thought the dealership could offer better pricing.
Jun 03, 2025
Our son loves his Acura TLX he would buy another one when
Our son loves his Acura TLX he would buy another one when the time is right
Jun 01, 2025
My husband and I had THE best experience with Berlin
My husband and I had THE best experience with Berlin Acura! Jim at Berlin Acura was amazing! Charismatic, sweet, and incredibly polite—he made us feel comfortable from the start. He was very informative without being pushy and gave us the space to privately discuss our options, which we really appreciated. The entire process was seamless from start to finish. The manager, GM, and finance team were all equally professional, funny, and made the whole experience genuinely fun. They were efficient and turned the deal around quickly—I picked up my brand new MDX A-Spec the very next morning! This is my first Acura, and I’m so grateful for the awesome experience they provided! Highly recommend Jim and the team at Acura Berlin! 🙌🏻 Thanks Guys! ❤️
Matthew Roy
Cashier/Appointment Coordinator
Jul 18, 2025
Received exceptional customer service.
Received exceptional customer service. Staff is friendly, knowledgeable, informative and efficient, consistently! Experienced no problems.
Jul 12, 2025
Excellent attitude and service.
Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.
Jun 30, 2025
Customer Service at this dealership has declined greatly
Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.
Jun 28, 2025
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
Jun 19, 2025
Brian and the team went above and beyond to ensure I was
Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!
Lucius Ulett
Sales Manager
Jul 12, 2025
Very professional.
Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.
Jun 19, 2025
I was pleased with the service received at the dealer,
I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.
Jun 05, 2025
Buying a certified pre owned vehicle was a smooth process
Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.
Jun 03, 2025
Our son loves his Acura TLX he would buy another one when
Our son loves his Acura TLX he would buy another one when the time is right
May 15, 2025
I went in and expressed interest in an Acura TLX and test
I went in and expressed interest in an Acura TLX and test driving one, and I was met with a “no you can’t do that, are you buying one or not!?” Response from this individual. Got completely taken off guard by how disrespectful this employee was, and before he could get any paperwork that he explained took time and effort for him to take out I had to walk out. DON’T BUY FROM THIS GUY, VERY DISRESPECTFUL!
Brian Roush
Service Advisor
Jul 18, 2025
Received exceptional customer service.
Received exceptional customer service. Staff is friendly, knowledgeable, informative and efficient, consistently! Experienced no problems.
Jul 12, 2025
Excellent attitude and service.
Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.
Jul 01, 2025
They were very responsive and helped guide me on making a
They were very responsive and helped guide me on making a decision that was best for my car
Jun 30, 2025
Customer Service at this dealership has declined greatly
Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.
Jun 28, 2025
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
Leo Pascual
Product Specialist
Jul 12, 2025
Very professional.
Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.
Jul 11, 2025
Leo is excellent.
Leo is excellent. Very knowledgeable, professional, friendly, and easy to work with. I highly recommend him!
Jul 10, 2025
Very professional and helpful with all my questions!
Very professional and helpful with all my questions! Explain all the futures on my new car.
Jun 28, 2025
Thank you Leo very professional and helpful the hold
Thank you Leo very professional and helpful the hold process was smooth. Thank also Kevin
May 29, 2025
Leo was great to work with!
Leo was great to work with! Very knowledgeable about Acura and was able to compare to other vehicles. Response time was great, quick to answer emails and messages. Bought an ADX and would highly recommend Leo!
Eric Diaz
General Manager
Jul 12, 2025
Very professional.
Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.
Jun 03, 2025
Our son loves his Acura TLX he would buy another one when
Our son loves his Acura TLX he would buy another one when the time is right
Apr 27, 2025
Jim and Eric the GM were very helpful and straightforward
Jim and Eric the GM were very helpful and straightforward in helping me purchase my new MDX this is my second one buying from Jim i really recommend him. I also would like to thank Tom the business manager for a smooth delivery transaction, Acura of Berlin definitely keeps the customer experience as a high priority.
Apr 06, 2025
Acura of Berlin is amazing and very professional.
Acura of Berlin is amazing and very professional. I recently had an interview there and am now waiting to hear back.
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Christian Rich
BDC Specialist
Jul 11, 2025
Everyone at Acura of Berlin was AMAZING!
Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!
Jun 10, 2025
The dealership was great.
The dealership was great. Extremely helpful and accommodating. Made the process super easy. I would highly recommend.
Jun 05, 2025
Buying a certified pre owned vehicle was a smooth process
Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.
May 25, 2025
Jim was great, we had a negative experience at another
Jim was great, we had a negative experience at another Acura Dealership and we were getting passed around with no one that was willing to take the time to really go over the car we wanted with us. I called up the team at Acura of Berlin they connected us with Jim and they had the car we contacted them about and they had it pulled right up by front for us before we got there. Jim provided us the attention and care you would hope for when making a large purchase. He was easy to work with and made the who transaction seamless. We would recommend both him and the entire team we worked with!
May 23, 2025
Great experience.
Great experience. Everyone was very helpful and the deal was put together quickly and efficiently.
Navaraj Sankar
Product Specialist
Jul 05, 2025
Brandon made our car buying experience easy.
Brandon made our car buying experience easy. He was patient and found us the perfect car. He is extremely knowledgeable and experienced. I would definitely recommend using him for your car buying needs. You will not be disappointed!
Jun 19, 2025
I was pleased with the service received at the dealer,
I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.
Jun 05, 2025
Buying a certified pre owned vehicle was a smooth process
Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.
May 23, 2025
Great experience.
Great experience. Everyone was very helpful and the deal was put together quickly and efficiently.
May 08, 2025
May 6 2025 I purchased 2025 Acura MDX A Spec.
May 6 2025 I purchased 2025 Acura MDX A Spec. Raj my salesman was very good with handling my purchase. Tom in finance took his time and answered any and all of my questions. Lucius responded to some questions I had after I took delivery. And was very gracious and timely with replying and take care of me. Brandon also followed up with me congratulating me and making sure I had a good experience and checking in to see if I needed anything. Keith in the service department is also great team member. Family has owned Acura for over 20 years and he has always taken care of us.
Kevin Garcia
Product Specialist
Jul 11, 2025
Kevin was professional.
Kevin was professional. Car buying experience was easy. Responsive to questions and concerns. Explained car features.
Jul 11, 2025
Everyone at Acura of Berlin was AMAZING!
Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!
Jun 23, 2025
I had the pleasure of working with Kevin at the Acura of
I had the pleasure of working with Kevin at the Acura of Berlin. He was very knowledgeable and helpful about the new car I was getting. I would definitely recommend him to anyone that is looking for a new car!!
Jun 10, 2025
The dealership was great.
The dealership was great. Extremely helpful and accommodating. Made the process super easy. I would highly recommend.
Jun 10, 2025
I recently had the pleasure of working with Kevin at
I recently had the pleasure of working with Kevin at Acura in Berlin, and I couldn't be more impressed. He was extremely knowledgeable, pleasant, and efficient throughout the entire process. Kevin answered all of my questions with patience and clarity, making sure I felt confident and informed every step of the way. His professionalism and friendly attitude made the experience smooth and enjoyable. If you're looking for top-notch service, I highly recommend Kevin! Thank you!
Steve Hooker
Parts Manager
Jun 11, 2025
⸻ I want to extend a big thank you to the
⸻ I want to extend a big thank you to the outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, my service advisor, for his professionalism and clear communication throughout the process. Also, a huge shoutout to Evan and Syrus, the talented service technicians who quickly diagnosed and fixed the issue with my vehicle—your expertise is truly appreciated! I’m especially grateful to Mathew for finding a way to fit me into the schedule this morning on such short notice. That level of accommodation made a big difference. Lastly, Steve in the parts department provided top-notch customer service—friendly, helpful, and knowledgeable. Bravo to the entire team at Acura of Berlin! Thank you again for your dedication and great work.
Jun 03, 2025
Our son loves his Acura TLX he would buy another one when
Our son loves his Acura TLX he would buy another one when the time is right
Jan 15, 2025
Very professional, knowledgeable and courtious staff,
Very professional, knowledgeable and courtious staff, especially Leo. Leo was was a pleasure to do business with. I highly recommend him to anyone looking to purchase a vehicle.
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Jul 30, 2024
Buying a vehicle was a great experience, simple, fast,
Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure.
Rachel Cutler
Service Manager
Jul 12, 2025
Excellent attitude and service.
Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.
Jun 28, 2025
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
Jun 19, 2025
Brian and the team went above and beyond to ensure I was
Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!
Jun 03, 2025
Our son loves his Acura TLX he would buy another one when
Our son loves his Acura TLX he would buy another one when the time is right
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Gage Heiss
Merchandiser
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 27, 2025
The dealership was professional, efficient, personable,
The dealership was professional, efficient, personable, and very detailed. I had a wonderful experience. This is my fourth lease with Acura of Berlin.
Sales
Jim Pompei
Product Specialist
Leo Pascual
Product Specialist
Christian Rich
BDC Specialist
Navaraj Sankar
Product Specialist
Kevin Garcia
Product Specialist
Gage Heiss
Merchandiser
Keith Davis
Service Advisor
Jul 12, 2025
Excellent attitude and service.
Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.
Jun 30, 2025
Customer Service at this dealership has declined greatly
Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.
Jun 28, 2025
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
Jun 19, 2025
Brian and the team went above and beyond to ensure I was
Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!
Jun 11, 2025
⸻ I want to extend a big thank you to the
⸻ I want to extend a big thank you to the outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, my service advisor, for his professionalism and clear communication throughout the process. Also, a huge shoutout to Evan and Syrus, the talented service technicians who quickly diagnosed and fixed the issue with my vehicle—your expertise is truly appreciated! I’m especially grateful to Mathew for finding a way to fit me into the schedule this morning on such short notice. That level of accommodation made a big difference. Lastly, Steve in the parts department provided top-notch customer service—friendly, helpful, and knowledgeable. Bravo to the entire team at Acura of Berlin! Thank you again for your dedication and great work.
Tom Suchojad
Finance Manager
Jul 12, 2025
Very professional.
Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.
Jul 11, 2025
Everyone at Acura of Berlin was AMAZING!
Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!
Jun 19, 2025
I was pleased with the service received at the dealer,
I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.
Jun 10, 2025
I recently had the pleasure of working with Kevin at
I recently had the pleasure of working with Kevin at Acura in Berlin, and I couldn't be more impressed. He was extremely knowledgeable, pleasant, and efficient throughout the entire process. Kevin answered all of my questions with patience and clarity, making sure I felt confident and informed every step of the way. His professionalism and friendly attitude made the experience smooth and enjoyable. If you're looking for top-notch service, I highly recommend Kevin! Thank you!
Jun 05, 2025
Buying a certified pre owned vehicle was a smooth process
Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.
Jim Pompei
Product Specialist
Jun 27, 2025
Repeat Customer and Still Amazed – Thank You, Jim at
Repeat Customer and Still Amazed – Thank You, Jim at Acura of Berlin! This is my second car purchase from Jim at Acura of Berlin, and once again, he delivered an outstanding experience from start to finish. There’s a reason I came back—Jim is honest, patient, knowledgeable, and truly goes above and beyond to make sure you’re happy with your purchase. He remembered what I liked from my previous visit and helped me find the perfect vehicle without any pressure. The process was smooth, transparent, and actually enjoyable—something you rarely hear when buying a car. Jim treated me with respect and made me feel valued every step of the way. If you’re looking for someone you can trust, who genuinely cares about getting you the right vehicle, ask for Jim at Acura of Berlin. He’s one of a kind, and I’m grateful to be a repeat customer. Thanks again, Jim—you’ve earned my business for life!
Jun 19, 2025
Jim Pompei was professional and patient.
Jim Pompei was professional and patient. He walked me through the process without trying to upsell or high pressure. Would definitely recommend.
Jun 18, 2025
No high pressure.
No high pressure. Professional, great to work with. Jim Pompeii was the best to work with
Jun 10, 2025
Jim was so helpful with my wife and I.
Jim was so helpful with my wife and I. He helped us with our purchase for my wife to be in a newer car. He helped with the whole process and made it really smooth to purchase this car. Definitely will be contacting Jim again on a future bigger car.
Jun 03, 2025
Very good quickly about service to customer, thank you
Very good quickly about service to customer, thank you very much to all of you.
Jonathan Roath
Service Advisor
Jul 12, 2025
Excellent attitude and service.
Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.
Jul 08, 2025
Great customer service and friendly staff And great
Great customer service and friendly staff And great service also, let you know everything else that is wrong with your vehicle
Jun 30, 2025
Customer Service at this dealership has declined greatly
Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.
Jun 28, 2025
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
Jun 19, 2025
Brian and the team went above and beyond to ensure I was
Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!
Brandon Hines
General Sales Manager
Jul 12, 2025
Very professional.
Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.
Jul 05, 2025
Brandon made our car buying experience easy.
Brandon made our car buying experience easy. He was patient and found us the perfect car. He is extremely knowledgeable and experienced. I would definitely recommend using him for your car buying needs. You will not be disappointed!
Jun 03, 2025
Great attention to details, price was questionable I
Great attention to details, price was questionable I thought the dealership could offer better pricing.
Jun 03, 2025
Our son loves his Acura TLX he would buy another one when
Our son loves his Acura TLX he would buy another one when the time is right
Jun 01, 2025
My husband and I had THE best experience with Berlin
My husband and I had THE best experience with Berlin Acura! Jim at Berlin Acura was amazing! Charismatic, sweet, and incredibly polite—he made us feel comfortable from the start. He was very informative without being pushy and gave us the space to privately discuss our options, which we really appreciated. The entire process was seamless from start to finish. The manager, GM, and finance team were all equally professional, funny, and made the whole experience genuinely fun. They were efficient and turned the deal around quickly—I picked up my brand new MDX A-Spec the very next morning! This is my first Acura, and I’m so grateful for the awesome experience they provided! Highly recommend Jim and the team at Acura Berlin! 🙌🏻 Thanks Guys! ❤️
Matthew Roy
Cashier/Appointment Coordinator
Jul 18, 2025
Received exceptional customer service.
Received exceptional customer service. Staff is friendly, knowledgeable, informative and efficient, consistently! Experienced no problems.
Jul 12, 2025
Excellent attitude and service.
Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.
Jun 30, 2025
Customer Service at this dealership has declined greatly
Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.
Jun 28, 2025
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
Jun 19, 2025
Brian and the team went above and beyond to ensure I was
Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!
Lucius Ulett
Sales Manager
Jul 12, 2025
Very professional.
Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.
Jun 19, 2025
I was pleased with the service received at the dealer,
I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.
Jun 05, 2025
Buying a certified pre owned vehicle was a smooth process
Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.
Jun 03, 2025
Our son loves his Acura TLX he would buy another one when
Our son loves his Acura TLX he would buy another one when the time is right
May 15, 2025
I went in and expressed interest in an Acura TLX and test
I went in and expressed interest in an Acura TLX and test driving one, and I was met with a “no you can’t do that, are you buying one or not!?” Response from this individual. Got completely taken off guard by how disrespectful this employee was, and before he could get any paperwork that he explained took time and effort for him to take out I had to walk out. DON’T BUY FROM THIS GUY, VERY DISRESPECTFUL!
Brian Roush
Service Advisor
Jul 18, 2025
Received exceptional customer service.
Received exceptional customer service. Staff is friendly, knowledgeable, informative and efficient, consistently! Experienced no problems.
Jul 12, 2025
Excellent attitude and service.
Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.
Jul 01, 2025
They were very responsive and helped guide me on making a
They were very responsive and helped guide me on making a decision that was best for my car
Jun 30, 2025
Customer Service at this dealership has declined greatly
Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.
Jun 28, 2025
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
Leo Pascual
Product Specialist
Jul 12, 2025
Very professional.
Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.
Jul 11, 2025
Leo is excellent.
Leo is excellent. Very knowledgeable, professional, friendly, and easy to work with. I highly recommend him!
Jul 10, 2025
Very professional and helpful with all my questions!
Very professional and helpful with all my questions! Explain all the futures on my new car.
Jun 28, 2025
Thank you Leo very professional and helpful the hold
Thank you Leo very professional and helpful the hold process was smooth. Thank also Kevin
May 29, 2025
Leo was great to work with!
Leo was great to work with! Very knowledgeable about Acura and was able to compare to other vehicles. Response time was great, quick to answer emails and messages. Bought an ADX and would highly recommend Leo!
Eric Diaz
General Manager
Jul 12, 2025
Very professional.
Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.
Jun 03, 2025
Our son loves his Acura TLX he would buy another one when
Our son loves his Acura TLX he would buy another one when the time is right
Apr 27, 2025
Jim and Eric the GM were very helpful and straightforward
Jim and Eric the GM were very helpful and straightforward in helping me purchase my new MDX this is my second one buying from Jim i really recommend him. I also would like to thank Tom the business manager for a smooth delivery transaction, Acura of Berlin definitely keeps the customer experience as a high priority.
Apr 06, 2025
Acura of Berlin is amazing and very professional.
Acura of Berlin is amazing and very professional. I recently had an interview there and am now waiting to hear back.
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Christian Rich
BDC Specialist
Jul 11, 2025
Everyone at Acura of Berlin was AMAZING!
Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!
Jun 10, 2025
The dealership was great.
The dealership was great. Extremely helpful and accommodating. Made the process super easy. I would highly recommend.
Jun 05, 2025
Buying a certified pre owned vehicle was a smooth process
Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.
May 25, 2025
Jim was great, we had a negative experience at another
Jim was great, we had a negative experience at another Acura Dealership and we were getting passed around with no one that was willing to take the time to really go over the car we wanted with us. I called up the team at Acura of Berlin they connected us with Jim and they had the car we contacted them about and they had it pulled right up by front for us before we got there. Jim provided us the attention and care you would hope for when making a large purchase. He was easy to work with and made the who transaction seamless. We would recommend both him and the entire team we worked with!
May 23, 2025
Great experience.
Great experience. Everyone was very helpful and the deal was put together quickly and efficiently.
Navaraj Sankar
Product Specialist
Jul 05, 2025
Brandon made our car buying experience easy.
Brandon made our car buying experience easy. He was patient and found us the perfect car. He is extremely knowledgeable and experienced. I would definitely recommend using him for your car buying needs. You will not be disappointed!
Jun 19, 2025
I was pleased with the service received at the dealer,
I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.
Jun 05, 2025
Buying a certified pre owned vehicle was a smooth process
Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.
May 23, 2025
Great experience.
Great experience. Everyone was very helpful and the deal was put together quickly and efficiently.
May 08, 2025
May 6 2025 I purchased 2025 Acura MDX A Spec.
May 6 2025 I purchased 2025 Acura MDX A Spec. Raj my salesman was very good with handling my purchase. Tom in finance took his time and answered any and all of my questions. Lucius responded to some questions I had after I took delivery. And was very gracious and timely with replying and take care of me. Brandon also followed up with me congratulating me and making sure I had a good experience and checking in to see if I needed anything. Keith in the service department is also great team member. Family has owned Acura for over 20 years and he has always taken care of us.
Kevin Garcia
Product Specialist
Jul 11, 2025
Kevin was professional.
Kevin was professional. Car buying experience was easy. Responsive to questions and concerns. Explained car features.
Jul 11, 2025
Everyone at Acura of Berlin was AMAZING!
Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!
Jun 23, 2025
I had the pleasure of working with Kevin at the Acura of
I had the pleasure of working with Kevin at the Acura of Berlin. He was very knowledgeable and helpful about the new car I was getting. I would definitely recommend him to anyone that is looking for a new car!!
Jun 10, 2025
The dealership was great.
The dealership was great. Extremely helpful and accommodating. Made the process super easy. I would highly recommend.
Jun 10, 2025
I recently had the pleasure of working with Kevin at
I recently had the pleasure of working with Kevin at Acura in Berlin, and I couldn't be more impressed. He was extremely knowledgeable, pleasant, and efficient throughout the entire process. Kevin answered all of my questions with patience and clarity, making sure I felt confident and informed every step of the way. His professionalism and friendly attitude made the experience smooth and enjoyable. If you're looking for top-notch service, I highly recommend Kevin! Thank you!
Steve Hooker
Parts Manager
Jun 11, 2025
⸻ I want to extend a big thank you to the
⸻ I want to extend a big thank you to the outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, my service advisor, for his professionalism and clear communication throughout the process. Also, a huge shoutout to Evan and Syrus, the talented service technicians who quickly diagnosed and fixed the issue with my vehicle—your expertise is truly appreciated! I’m especially grateful to Mathew for finding a way to fit me into the schedule this morning on such short notice. That level of accommodation made a big difference. Lastly, Steve in the parts department provided top-notch customer service—friendly, helpful, and knowledgeable. Bravo to the entire team at Acura of Berlin! Thank you again for your dedication and great work.
Jun 03, 2025
Our son loves his Acura TLX he would buy another one when
Our son loves his Acura TLX he would buy another one when the time is right
Jan 15, 2025
Very professional, knowledgeable and courtious staff,
Very professional, knowledgeable and courtious staff, especially Leo. Leo was was a pleasure to do business with. I highly recommend him to anyone looking to purchase a vehicle.
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Jul 30, 2024
Buying a vehicle was a great experience, simple, fast,
Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure.
Rachel Cutler
Service Manager
Jul 12, 2025
Excellent attitude and service.
Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.
Jun 28, 2025
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
Jun 19, 2025
Brian and the team went above and beyond to ensure I was
Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!
Jun 03, 2025
Our son loves his Acura TLX he would buy another one when
Our son loves his Acura TLX he would buy another one when the time is right
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Gage Heiss
Merchandiser
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 27, 2025
The dealership was professional, efficient, personable,
The dealership was professional, efficient, personable, and very detailed. I had a wonderful experience. This is my fourth lease with Acura of Berlin.
Service
Keith Davis
Service Advisor
Jonathan Roath
Service Advisor
Matthew Roy
Cashier/Appointment Coordinator
Brian Roush
Service Advisor
Rachel Cutler
Service Manager
Keith Davis
Service Advisor
Jul 12, 2025
Excellent attitude and service.
Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.
Jun 30, 2025
Customer Service at this dealership has declined greatly
Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.
Jun 28, 2025
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
Jun 19, 2025
Brian and the team went above and beyond to ensure I was
Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!
Jun 11, 2025
⸻ I want to extend a big thank you to the
⸻ I want to extend a big thank you to the outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, my service advisor, for his professionalism and clear communication throughout the process. Also, a huge shoutout to Evan and Syrus, the talented service technicians who quickly diagnosed and fixed the issue with my vehicle—your expertise is truly appreciated! I’m especially grateful to Mathew for finding a way to fit me into the schedule this morning on such short notice. That level of accommodation made a big difference. Lastly, Steve in the parts department provided top-notch customer service—friendly, helpful, and knowledgeable. Bravo to the entire team at Acura of Berlin! Thank you again for your dedication and great work.
Tom Suchojad
Finance Manager
Jul 12, 2025
Very professional.
Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.
Jul 11, 2025
Everyone at Acura of Berlin was AMAZING!
Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!
Jun 19, 2025
I was pleased with the service received at the dealer,
I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.
Jun 10, 2025
I recently had the pleasure of working with Kevin at
I recently had the pleasure of working with Kevin at Acura in Berlin, and I couldn't be more impressed. He was extremely knowledgeable, pleasant, and efficient throughout the entire process. Kevin answered all of my questions with patience and clarity, making sure I felt confident and informed every step of the way. His professionalism and friendly attitude made the experience smooth and enjoyable. If you're looking for top-notch service, I highly recommend Kevin! Thank you!
Jun 05, 2025
Buying a certified pre owned vehicle was a smooth process
Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.
Jim Pompei
Product Specialist
Jun 27, 2025
Repeat Customer and Still Amazed – Thank You, Jim at
Repeat Customer and Still Amazed – Thank You, Jim at Acura of Berlin! This is my second car purchase from Jim at Acura of Berlin, and once again, he delivered an outstanding experience from start to finish. There’s a reason I came back—Jim is honest, patient, knowledgeable, and truly goes above and beyond to make sure you’re happy with your purchase. He remembered what I liked from my previous visit and helped me find the perfect vehicle without any pressure. The process was smooth, transparent, and actually enjoyable—something you rarely hear when buying a car. Jim treated me with respect and made me feel valued every step of the way. If you’re looking for someone you can trust, who genuinely cares about getting you the right vehicle, ask for Jim at Acura of Berlin. He’s one of a kind, and I’m grateful to be a repeat customer. Thanks again, Jim—you’ve earned my business for life!
Jun 19, 2025
Jim Pompei was professional and patient.
Jim Pompei was professional and patient. He walked me through the process without trying to upsell or high pressure. Would definitely recommend.
Jun 18, 2025
No high pressure.
No high pressure. Professional, great to work with. Jim Pompeii was the best to work with
Jun 10, 2025
Jim was so helpful with my wife and I.
Jim was so helpful with my wife and I. He helped us with our purchase for my wife to be in a newer car. He helped with the whole process and made it really smooth to purchase this car. Definitely will be contacting Jim again on a future bigger car.
Jun 03, 2025
Very good quickly about service to customer, thank you
Very good quickly about service to customer, thank you very much to all of you.
Jonathan Roath
Service Advisor
Jul 12, 2025
Excellent attitude and service.
Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.
Jul 08, 2025
Great customer service and friendly staff And great
Great customer service and friendly staff And great service also, let you know everything else that is wrong with your vehicle
Jun 30, 2025
Customer Service at this dealership has declined greatly
Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.
Jun 28, 2025
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
Jun 19, 2025
Brian and the team went above and beyond to ensure I was
Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!
Brandon Hines
General Sales Manager
Jul 12, 2025
Very professional.
Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.
Jul 05, 2025
Brandon made our car buying experience easy.
Brandon made our car buying experience easy. He was patient and found us the perfect car. He is extremely knowledgeable and experienced. I would definitely recommend using him for your car buying needs. You will not be disappointed!
Jun 03, 2025
Great attention to details, price was questionable I
Great attention to details, price was questionable I thought the dealership could offer better pricing.
Jun 03, 2025
Our son loves his Acura TLX he would buy another one when
Our son loves his Acura TLX he would buy another one when the time is right
Jun 01, 2025
My husband and I had THE best experience with Berlin
My husband and I had THE best experience with Berlin Acura! Jim at Berlin Acura was amazing! Charismatic, sweet, and incredibly polite—he made us feel comfortable from the start. He was very informative without being pushy and gave us the space to privately discuss our options, which we really appreciated. The entire process was seamless from start to finish. The manager, GM, and finance team were all equally professional, funny, and made the whole experience genuinely fun. They were efficient and turned the deal around quickly—I picked up my brand new MDX A-Spec the very next morning! This is my first Acura, and I’m so grateful for the awesome experience they provided! Highly recommend Jim and the team at Acura Berlin! 🙌🏻 Thanks Guys! ❤️
Matthew Roy
Cashier/Appointment Coordinator
Jul 18, 2025
Received exceptional customer service.
Received exceptional customer service. Staff is friendly, knowledgeable, informative and efficient, consistently! Experienced no problems.
Jul 12, 2025
Excellent attitude and service.
Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.
Jun 30, 2025
Customer Service at this dealership has declined greatly
Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.
Jun 28, 2025
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
Jun 19, 2025
Brian and the team went above and beyond to ensure I was
Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!
Lucius Ulett
Sales Manager
Jul 12, 2025
Very professional.
Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.
Jun 19, 2025
I was pleased with the service received at the dealer,
I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.
Jun 05, 2025
Buying a certified pre owned vehicle was a smooth process
Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.
Jun 03, 2025
Our son loves his Acura TLX he would buy another one when
Our son loves his Acura TLX he would buy another one when the time is right
May 15, 2025
I went in and expressed interest in an Acura TLX and test
I went in and expressed interest in an Acura TLX and test driving one, and I was met with a “no you can’t do that, are you buying one or not!?” Response from this individual. Got completely taken off guard by how disrespectful this employee was, and before he could get any paperwork that he explained took time and effort for him to take out I had to walk out. DON’T BUY FROM THIS GUY, VERY DISRESPECTFUL!
Brian Roush
Service Advisor
Jul 18, 2025
Received exceptional customer service.
Received exceptional customer service. Staff is friendly, knowledgeable, informative and efficient, consistently! Experienced no problems.
Jul 12, 2025
Excellent attitude and service.
Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.
Jul 01, 2025
They were very responsive and helped guide me on making a
They were very responsive and helped guide me on making a decision that was best for my car
Jun 30, 2025
Customer Service at this dealership has declined greatly
Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.
Jun 28, 2025
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
Leo Pascual
Product Specialist
Jul 12, 2025
Very professional.
Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.
Jul 11, 2025
Leo is excellent.
Leo is excellent. Very knowledgeable, professional, friendly, and easy to work with. I highly recommend him!
Jul 10, 2025
Very professional and helpful with all my questions!
Very professional and helpful with all my questions! Explain all the futures on my new car.
Jun 28, 2025
Thank you Leo very professional and helpful the hold
Thank you Leo very professional and helpful the hold process was smooth. Thank also Kevin
May 29, 2025
Leo was great to work with!
Leo was great to work with! Very knowledgeable about Acura and was able to compare to other vehicles. Response time was great, quick to answer emails and messages. Bought an ADX and would highly recommend Leo!
Eric Diaz
General Manager
Jul 12, 2025
Very professional.
Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.
Jun 03, 2025
Our son loves his Acura TLX he would buy another one when
Our son loves his Acura TLX he would buy another one when the time is right
Apr 27, 2025
Jim and Eric the GM were very helpful and straightforward
Jim and Eric the GM were very helpful and straightforward in helping me purchase my new MDX this is my second one buying from Jim i really recommend him. I also would like to thank Tom the business manager for a smooth delivery transaction, Acura of Berlin definitely keeps the customer experience as a high priority.
Apr 06, 2025
Acura of Berlin is amazing and very professional.
Acura of Berlin is amazing and very professional. I recently had an interview there and am now waiting to hear back.
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Christian Rich
BDC Specialist
Jul 11, 2025
Everyone at Acura of Berlin was AMAZING!
Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!
Jun 10, 2025
The dealership was great.
The dealership was great. Extremely helpful and accommodating. Made the process super easy. I would highly recommend.
Jun 05, 2025
Buying a certified pre owned vehicle was a smooth process
Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.
May 25, 2025
Jim was great, we had a negative experience at another
Jim was great, we had a negative experience at another Acura Dealership and we were getting passed around with no one that was willing to take the time to really go over the car we wanted with us. I called up the team at Acura of Berlin they connected us with Jim and they had the car we contacted them about and they had it pulled right up by front for us before we got there. Jim provided us the attention and care you would hope for when making a large purchase. He was easy to work with and made the who transaction seamless. We would recommend both him and the entire team we worked with!
May 23, 2025
Great experience.
Great experience. Everyone was very helpful and the deal was put together quickly and efficiently.
Navaraj Sankar
Product Specialist
Jul 05, 2025
Brandon made our car buying experience easy.
Brandon made our car buying experience easy. He was patient and found us the perfect car. He is extremely knowledgeable and experienced. I would definitely recommend using him for your car buying needs. You will not be disappointed!
Jun 19, 2025
I was pleased with the service received at the dealer,
I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.
Jun 05, 2025
Buying a certified pre owned vehicle was a smooth process
Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.
May 23, 2025
Great experience.
Great experience. Everyone was very helpful and the deal was put together quickly and efficiently.
May 08, 2025
May 6 2025 I purchased 2025 Acura MDX A Spec.
May 6 2025 I purchased 2025 Acura MDX A Spec. Raj my salesman was very good with handling my purchase. Tom in finance took his time and answered any and all of my questions. Lucius responded to some questions I had after I took delivery. And was very gracious and timely with replying and take care of me. Brandon also followed up with me congratulating me and making sure I had a good experience and checking in to see if I needed anything. Keith in the service department is also great team member. Family has owned Acura for over 20 years and he has always taken care of us.
Kevin Garcia
Product Specialist
Jul 11, 2025
Kevin was professional.
Kevin was professional. Car buying experience was easy. Responsive to questions and concerns. Explained car features.
Jul 11, 2025
Everyone at Acura of Berlin was AMAZING!
Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!
Jun 23, 2025
I had the pleasure of working with Kevin at the Acura of
I had the pleasure of working with Kevin at the Acura of Berlin. He was very knowledgeable and helpful about the new car I was getting. I would definitely recommend him to anyone that is looking for a new car!!
Jun 10, 2025
The dealership was great.
The dealership was great. Extremely helpful and accommodating. Made the process super easy. I would highly recommend.
Jun 10, 2025
I recently had the pleasure of working with Kevin at
I recently had the pleasure of working with Kevin at Acura in Berlin, and I couldn't be more impressed. He was extremely knowledgeable, pleasant, and efficient throughout the entire process. Kevin answered all of my questions with patience and clarity, making sure I felt confident and informed every step of the way. His professionalism and friendly attitude made the experience smooth and enjoyable. If you're looking for top-notch service, I highly recommend Kevin! Thank you!
Steve Hooker
Parts Manager
Jun 11, 2025
⸻ I want to extend a big thank you to the
⸻ I want to extend a big thank you to the outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, my service advisor, for his professionalism and clear communication throughout the process. Also, a huge shoutout to Evan and Syrus, the talented service technicians who quickly diagnosed and fixed the issue with my vehicle—your expertise is truly appreciated! I’m especially grateful to Mathew for finding a way to fit me into the schedule this morning on such short notice. That level of accommodation made a big difference. Lastly, Steve in the parts department provided top-notch customer service—friendly, helpful, and knowledgeable. Bravo to the entire team at Acura of Berlin! Thank you again for your dedication and great work.
Jun 03, 2025
Our son loves his Acura TLX he would buy another one when
Our son loves his Acura TLX he would buy another one when the time is right
Jan 15, 2025
Very professional, knowledgeable and courtious staff,
Very professional, knowledgeable and courtious staff, especially Leo. Leo was was a pleasure to do business with. I highly recommend him to anyone looking to purchase a vehicle.
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Jul 30, 2024
Buying a vehicle was a great experience, simple, fast,
Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure.
Rachel Cutler
Service Manager
Jul 12, 2025
Excellent attitude and service.
Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.
Jun 28, 2025
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
Jun 19, 2025
Brian and the team went above and beyond to ensure I was
Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!
Jun 03, 2025
Our son loves his Acura TLX he would buy another one when
Our son loves his Acura TLX he would buy another one when the time is right
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Gage Heiss
Merchandiser
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 27, 2025
The dealership was professional, efficient, personable,
The dealership was professional, efficient, personable, and very detailed. I had a wonderful experience. This is my fourth lease with Acura of Berlin.
Parts
Steve Hooker
Parts Manager
Keith Davis
Service Advisor
Jul 12, 2025
Excellent attitude and service.
Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.
Jun 30, 2025
Customer Service at this dealership has declined greatly
Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.
Jun 28, 2025
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
Jun 19, 2025
Brian and the team went above and beyond to ensure I was
Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!
Jun 11, 2025
⸻ I want to extend a big thank you to the
⸻ I want to extend a big thank you to the outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, my service advisor, for his professionalism and clear communication throughout the process. Also, a huge shoutout to Evan and Syrus, the talented service technicians who quickly diagnosed and fixed the issue with my vehicle—your expertise is truly appreciated! I’m especially grateful to Mathew for finding a way to fit me into the schedule this morning on such short notice. That level of accommodation made a big difference. Lastly, Steve in the parts department provided top-notch customer service—friendly, helpful, and knowledgeable. Bravo to the entire team at Acura of Berlin! Thank you again for your dedication and great work.
Tom Suchojad
Finance Manager
Jul 12, 2025
Very professional.
Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.
Jul 11, 2025
Everyone at Acura of Berlin was AMAZING!
Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!
Jun 19, 2025
I was pleased with the service received at the dealer,
I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.
Jun 10, 2025
I recently had the pleasure of working with Kevin at
I recently had the pleasure of working with Kevin at Acura in Berlin, and I couldn't be more impressed. He was extremely knowledgeable, pleasant, and efficient throughout the entire process. Kevin answered all of my questions with patience and clarity, making sure I felt confident and informed every step of the way. His professionalism and friendly attitude made the experience smooth and enjoyable. If you're looking for top-notch service, I highly recommend Kevin! Thank you!
Jun 05, 2025
Buying a certified pre owned vehicle was a smooth process
Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.
Jim Pompei
Product Specialist
Jun 27, 2025
Repeat Customer and Still Amazed – Thank You, Jim at
Repeat Customer and Still Amazed – Thank You, Jim at Acura of Berlin! This is my second car purchase from Jim at Acura of Berlin, and once again, he delivered an outstanding experience from start to finish. There’s a reason I came back—Jim is honest, patient, knowledgeable, and truly goes above and beyond to make sure you’re happy with your purchase. He remembered what I liked from my previous visit and helped me find the perfect vehicle without any pressure. The process was smooth, transparent, and actually enjoyable—something you rarely hear when buying a car. Jim treated me with respect and made me feel valued every step of the way. If you’re looking for someone you can trust, who genuinely cares about getting you the right vehicle, ask for Jim at Acura of Berlin. He’s one of a kind, and I’m grateful to be a repeat customer. Thanks again, Jim—you’ve earned my business for life!
Jun 19, 2025
Jim Pompei was professional and patient.
Jim Pompei was professional and patient. He walked me through the process without trying to upsell or high pressure. Would definitely recommend.
Jun 18, 2025
No high pressure.
No high pressure. Professional, great to work with. Jim Pompeii was the best to work with
Jun 10, 2025
Jim was so helpful with my wife and I.
Jim was so helpful with my wife and I. He helped us with our purchase for my wife to be in a newer car. He helped with the whole process and made it really smooth to purchase this car. Definitely will be contacting Jim again on a future bigger car.
Jun 03, 2025
Very good quickly about service to customer, thank you
Very good quickly about service to customer, thank you very much to all of you.
Jonathan Roath
Service Advisor
Jul 12, 2025
Excellent attitude and service.
Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.
Jul 08, 2025
Great customer service and friendly staff And great
Great customer service and friendly staff And great service also, let you know everything else that is wrong with your vehicle
Jun 30, 2025
Customer Service at this dealership has declined greatly
Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.
Jun 28, 2025
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
Jun 19, 2025
Brian and the team went above and beyond to ensure I was
Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!
Brandon Hines
General Sales Manager
Jul 12, 2025
Very professional.
Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.
Jul 05, 2025
Brandon made our car buying experience easy.
Brandon made our car buying experience easy. He was patient and found us the perfect car. He is extremely knowledgeable and experienced. I would definitely recommend using him for your car buying needs. You will not be disappointed!
Jun 03, 2025
Great attention to details, price was questionable I
Great attention to details, price was questionable I thought the dealership could offer better pricing.
Jun 03, 2025
Our son loves his Acura TLX he would buy another one when
Our son loves his Acura TLX he would buy another one when the time is right
Jun 01, 2025
My husband and I had THE best experience with Berlin
My husband and I had THE best experience with Berlin Acura! Jim at Berlin Acura was amazing! Charismatic, sweet, and incredibly polite—he made us feel comfortable from the start. He was very informative without being pushy and gave us the space to privately discuss our options, which we really appreciated. The entire process was seamless from start to finish. The manager, GM, and finance team were all equally professional, funny, and made the whole experience genuinely fun. They were efficient and turned the deal around quickly—I picked up my brand new MDX A-Spec the very next morning! This is my first Acura, and I’m so grateful for the awesome experience they provided! Highly recommend Jim and the team at Acura Berlin! 🙌🏻 Thanks Guys! ❤️
Matthew Roy
Cashier/Appointment Coordinator
Jul 18, 2025
Received exceptional customer service.
Received exceptional customer service. Staff is friendly, knowledgeable, informative and efficient, consistently! Experienced no problems.
Jul 12, 2025
Excellent attitude and service.
Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.
Jun 30, 2025
Customer Service at this dealership has declined greatly
Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.
Jun 28, 2025
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
Jun 19, 2025
Brian and the team went above and beyond to ensure I was
Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!
Lucius Ulett
Sales Manager
Jul 12, 2025
Very professional.
Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.
Jun 19, 2025
I was pleased with the service received at the dealer,
I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.
Jun 05, 2025
Buying a certified pre owned vehicle was a smooth process
Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.
Jun 03, 2025
Our son loves his Acura TLX he would buy another one when
Our son loves his Acura TLX he would buy another one when the time is right
May 15, 2025
I went in and expressed interest in an Acura TLX and test
I went in and expressed interest in an Acura TLX and test driving one, and I was met with a “no you can’t do that, are you buying one or not!?” Response from this individual. Got completely taken off guard by how disrespectful this employee was, and before he could get any paperwork that he explained took time and effort for him to take out I had to walk out. DON’T BUY FROM THIS GUY, VERY DISRESPECTFUL!
Brian Roush
Service Advisor
Jul 18, 2025
Received exceptional customer service.
Received exceptional customer service. Staff is friendly, knowledgeable, informative and efficient, consistently! Experienced no problems.
Jul 12, 2025
Excellent attitude and service.
Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.
Jul 01, 2025
They were very responsive and helped guide me on making a
They were very responsive and helped guide me on making a decision that was best for my car
Jun 30, 2025
Customer Service at this dealership has declined greatly
Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.
Jun 28, 2025
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
Leo Pascual
Product Specialist
Jul 12, 2025
Very professional.
Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.
Jul 11, 2025
Leo is excellent.
Leo is excellent. Very knowledgeable, professional, friendly, and easy to work with. I highly recommend him!
Jul 10, 2025
Very professional and helpful with all my questions!
Very professional and helpful with all my questions! Explain all the futures on my new car.
Jun 28, 2025
Thank you Leo very professional and helpful the hold
Thank you Leo very professional and helpful the hold process was smooth. Thank also Kevin
May 29, 2025
Leo was great to work with!
Leo was great to work with! Very knowledgeable about Acura and was able to compare to other vehicles. Response time was great, quick to answer emails and messages. Bought an ADX and would highly recommend Leo!
Eric Diaz
General Manager
Jul 12, 2025
Very professional.
Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.
Jun 03, 2025
Our son loves his Acura TLX he would buy another one when
Our son loves his Acura TLX he would buy another one when the time is right
Apr 27, 2025
Jim and Eric the GM were very helpful and straightforward
Jim and Eric the GM were very helpful and straightforward in helping me purchase my new MDX this is my second one buying from Jim i really recommend him. I also would like to thank Tom the business manager for a smooth delivery transaction, Acura of Berlin definitely keeps the customer experience as a high priority.
Apr 06, 2025
Acura of Berlin is amazing and very professional.
Acura of Berlin is amazing and very professional. I recently had an interview there and am now waiting to hear back.
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Christian Rich
BDC Specialist
Jul 11, 2025
Everyone at Acura of Berlin was AMAZING!
Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!
Jun 10, 2025
The dealership was great.
The dealership was great. Extremely helpful and accommodating. Made the process super easy. I would highly recommend.
Jun 05, 2025
Buying a certified pre owned vehicle was a smooth process
Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.
May 25, 2025
Jim was great, we had a negative experience at another
Jim was great, we had a negative experience at another Acura Dealership and we were getting passed around with no one that was willing to take the time to really go over the car we wanted with us. I called up the team at Acura of Berlin they connected us with Jim and they had the car we contacted them about and they had it pulled right up by front for us before we got there. Jim provided us the attention and care you would hope for when making a large purchase. He was easy to work with and made the who transaction seamless. We would recommend both him and the entire team we worked with!
May 23, 2025
Great experience.
Great experience. Everyone was very helpful and the deal was put together quickly and efficiently.
Navaraj Sankar
Product Specialist
Jul 05, 2025
Brandon made our car buying experience easy.
Brandon made our car buying experience easy. He was patient and found us the perfect car. He is extremely knowledgeable and experienced. I would definitely recommend using him for your car buying needs. You will not be disappointed!
Jun 19, 2025
I was pleased with the service received at the dealer,
I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.
Jun 05, 2025
Buying a certified pre owned vehicle was a smooth process
Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.
May 23, 2025
Great experience.
Great experience. Everyone was very helpful and the deal was put together quickly and efficiently.
May 08, 2025
May 6 2025 I purchased 2025 Acura MDX A Spec.
May 6 2025 I purchased 2025 Acura MDX A Spec. Raj my salesman was very good with handling my purchase. Tom in finance took his time and answered any and all of my questions. Lucius responded to some questions I had after I took delivery. And was very gracious and timely with replying and take care of me. Brandon also followed up with me congratulating me and making sure I had a good experience and checking in to see if I needed anything. Keith in the service department is also great team member. Family has owned Acura for over 20 years and he has always taken care of us.
Kevin Garcia
Product Specialist
Jul 11, 2025
Kevin was professional.
Kevin was professional. Car buying experience was easy. Responsive to questions and concerns. Explained car features.
Jul 11, 2025
Everyone at Acura of Berlin was AMAZING!
Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!
Jun 23, 2025
I had the pleasure of working with Kevin at the Acura of
I had the pleasure of working with Kevin at the Acura of Berlin. He was very knowledgeable and helpful about the new car I was getting. I would definitely recommend him to anyone that is looking for a new car!!
Jun 10, 2025
The dealership was great.
The dealership was great. Extremely helpful and accommodating. Made the process super easy. I would highly recommend.
Jun 10, 2025
I recently had the pleasure of working with Kevin at
I recently had the pleasure of working with Kevin at Acura in Berlin, and I couldn't be more impressed. He was extremely knowledgeable, pleasant, and efficient throughout the entire process. Kevin answered all of my questions with patience and clarity, making sure I felt confident and informed every step of the way. His professionalism and friendly attitude made the experience smooth and enjoyable. If you're looking for top-notch service, I highly recommend Kevin! Thank you!
Steve Hooker
Parts Manager
Jun 11, 2025
⸻ I want to extend a big thank you to the
⸻ I want to extend a big thank you to the outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, my service advisor, for his professionalism and clear communication throughout the process. Also, a huge shoutout to Evan and Syrus, the talented service technicians who quickly diagnosed and fixed the issue with my vehicle—your expertise is truly appreciated! I’m especially grateful to Mathew for finding a way to fit me into the schedule this morning on such short notice. That level of accommodation made a big difference. Lastly, Steve in the parts department provided top-notch customer service—friendly, helpful, and knowledgeable. Bravo to the entire team at Acura of Berlin! Thank you again for your dedication and great work.
Jun 03, 2025
Our son loves his Acura TLX he would buy another one when
Our son loves his Acura TLX he would buy another one when the time is right
Jan 15, 2025
Very professional, knowledgeable and courtious staff,
Very professional, knowledgeable and courtious staff, especially Leo. Leo was was a pleasure to do business with. I highly recommend him to anyone looking to purchase a vehicle.
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Jul 30, 2024
Buying a vehicle was a great experience, simple, fast,
Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure.
Rachel Cutler
Service Manager
Jul 12, 2025
Excellent attitude and service.
Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.
Jun 28, 2025
He's such a professional person who take his job very
He's such a professional person who take his job very seriously and very important
Jun 19, 2025
Brian and the team went above and beyond to ensure I was
Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!
Jun 03, 2025
Our son loves his Acura TLX he would buy another one when
Our son loves his Acura TLX he would buy another one when the time is right
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Gage Heiss
Merchandiser
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 27, 2025
The dealership was professional, efficient, personable,
The dealership was professional, efficient, personable, and very detailed. I had a wonderful experience. This is my fourth lease with Acura of Berlin.