Staff
Management
Tom Suchojad
Finance Manager
Brandon Hines
General Sales Manager
Lucius Ulett
Sales Manager
Eric Diaz
General Manager
Keith Davis
Service Advisor
Oct 14, 2024
The dealership had an amazing and comfortable waiting
The dealership had an amazing and comfortable waiting area. With coffee and breakfast bar for anybody.
Oct 12, 2024
This is the 4th Acura I have purchased from Acura of
This is the 4th Acura I have purchased from Acura of Berlin- the service is excellent and the dealership is a pleasure to work with!
Oct 11, 2024
First visit was for an oil change.
First visit was for an oil change. Great team and they put the oil in the right place. That's a win.
Oct 04, 2024
The dealership did a great job servicing my car.
The dealership did a great job servicing my car. The waiting area is clean and there’s coffee and water for the customers.
Oct 03, 2024
Keith is always extremely helpful and responsive,
Keith is always extremely helpful and responsive, Jonathan was able to assist when Keith was with another customer and Matthew reached out and kept me involved of the repair progress. I was alerted and reminded about the connecting rod recall, the parts were available so that was completed. Note that this car was brought in via flatbed on Friday just before closing and was ready for pickup on Wednesday afternoon with new battery, brake system flush and recall work completed. Thank you, the three gentlemen I mentioned are a great team.
Tom Suchojad
Finance Manager
Oct 12, 2024
Acura Of Berlin had an extensive inventory to choose
Acura Of Berlin had an extensive inventory to choose from. The staff was attentive, friendly, and knowledgeable. The sales representative I worked with, Jim Pompei was kind and very helpful in getting me to the decision that was right for me.
Oct 12, 2024
Acura of Berlin has a great inventory to choose from.
Acura of Berlin has a great inventory to choose from. The staff is friendly, caring and knowledgeable.
Oct 07, 2024
I have nothing but great things to say about both Claudia
I have nothing but great things to say about both Claudia and the Acura of Berlin dealership! Claudia was fantastic!
Oct 02, 2024
I have been working with Acura of Berlin since 1994.
I have been working with Acura of Berlin since 1994. I've always been very satisfied.
Oct 01, 2024
I have been working with Acura of Berlin since 1994, when
I have been working with Acura of Berlin since 1994, when I leased my first Acura TL. They have always got me the deal that I needed and Jim Pompeii and Lucius Ulette and Tom and finance get a unbelievable job
Jim Pompei
Product Specialist
Oct 12, 2024
This is the 4th Acura I have purchased from Acura of
This is the 4th Acura I have purchased from Acura of Berlin- the service is excellent and the dealership is a pleasure to work with!
Oct 12, 2024
Acura Of Berlin had an extensive inventory to choose
Acura Of Berlin had an extensive inventory to choose from. The staff was attentive, friendly, and knowledgeable. The sales representative I worked with, Jim Pompei was kind and very helpful in getting me to the decision that was right for me.
Oct 12, 2024
Acura of Berlin has a great inventory to choose from.
Acura of Berlin has a great inventory to choose from. The staff is friendly, caring and knowledgeable.
Oct 10, 2024
We worked with Jim on the purchase of my 2024 Acura and I
We worked with Jim on the purchase of my 2024 Acura and I could not recommend him enough. He was extremely knowledgeable throughout the process and able to answer any questions I had with ease. The inventory Acura of Berlin had was also far above what other Acura dealerships were able to offer. I would definitely recommend Jim and Acura of Berlin and I am very excited and happy with my new purchase.
Oct 09, 2024
I was very pleased working with Acura if Berlin to
I was very pleased working with Acura if Berlin to purchace my car. The no pressure sales was great..
Jonathan Roath
Service Advisor
Oct 08, 2024
The service was amazing and Fast.
The service was amazing and Fast. I was waiting for my car and received a video inspection that was detailed and informative. The service was just Excellent from start to finish.
Oct 06, 2024
Great service.
Great service. Jonathan even knocked out a small recall for me got me back on the road quickly
Oct 04, 2024
Both Jonathan and Matthew were very responsive and
Both Jonathan and Matthew were very responsive and helpful in tending to my needs after my purchase of a pre owned car.
Oct 03, 2024
Pleasant and easy to deal with.
Pleasant and easy to deal with. Very smooth service, would be happy to do business with them again.
Oct 03, 2024
Keith is always extremely helpful and responsive,
Keith is always extremely helpful and responsive, Jonathan was able to assist when Keith was with another customer and Matthew reached out and kept me involved of the repair progress. I was alerted and reminded about the connecting rod recall, the parts were available so that was completed. Note that this car was brought in via flatbed on Friday just before closing and was ready for pickup on Wednesday afternoon with new battery, brake system flush and recall work completed. Thank you, the three gentlemen I mentioned are a great team.
Jaime Andrzeicik
Service Advisor
Oct 10, 2024
Jaime Andrezicik provided excellent customer support.
Jaime Andrezicik provided excellent customer support. She delivered on what she promised Acura can do. She was concise and pleasant to deal with. Thank you Jaime
Oct 09, 2024
Have a new 2024 RDX and I know there is an issue with the
Have a new 2024 RDX and I know there is an issue with the cable for the radio screen and even though I am having many issues with it Acura won’t fix it until I can bring it to the dealership “while the issue is happening “!?! Not sure if you think I’m lying about the issues but a vehicle of this price and being brand new I should not have to live with these issues!!!!
Oct 03, 2024
It was a very good experience to get my car serviced by
It was a very good experience to get my car serviced by Acura of Berlin.
Sep 28, 2024
This dealer is top tier with service and customer
This dealer is top tier with service and customer service! I am always able to get in fast for an appointment. The staff is very friendly, helpful, knowledgeable, and don’t pressure for anything. I can trust them with anything.
Sep 24, 2024
Very friendly, reception was excellent, she kept me
Very friendly, reception was excellent, she kept me informed and the work was done fast, the car was retuned to me in great shape
Brandon Hines
General Sales Manager
Oct 12, 2024
This is the 4th Acura I have purchased from Acura of
This is the 4th Acura I have purchased from Acura of Berlin- the service is excellent and the dealership is a pleasure to work with!
Oct 09, 2024
I was very pleased working with Acura if Berlin to
I was very pleased working with Acura if Berlin to purchace my car. The no pressure sales was great..
Oct 09, 2024
I had a great experience buying my car.
I had a great experience buying my car. They were on top of helping me get exactly what I was looking for. I am so happy with my vehicle and the excellent customer service. I would highly recommend!
Sep 30, 2024
Jim was outstanding!
Jim was outstanding!! He went above and beyond to make the car buying experience very smooth. I would definitely recommend him to my family and friends. He made sure to reach out to my wife and I, after we took the car home. We felt very welcomed from the beginning. Thank you again Jim for all your help.
Sep 28, 2024
Claudia was awesome, alot of fun & has a great
Claudia was awesome, alot of fun & has a great personality. She made the process as smooth as possible. Her & Brandon helped me out a ton & I can't thank you guys enough!
Matthew Roy
Cashier/Appointment Coordinator
Oct 11, 2024
First visit was for an oil change.
First visit was for an oil change. Great team and they put the oil in the right place. That's a win.
Oct 04, 2024
The dealership did a great job servicing my car.
The dealership did a great job servicing my car. The waiting area is clean and there’s coffee and water for the customers.
Oct 04, 2024
Both Jonathan and Matthew were very responsive and
Both Jonathan and Matthew were very responsive and helpful in tending to my needs after my purchase of a pre owned car.
Oct 03, 2024
Pleasant and easy to deal with.
Pleasant and easy to deal with. Very smooth service, would be happy to do business with them again.
Oct 03, 2024
Keith is always extremely helpful and responsive,
Keith is always extremely helpful and responsive, Jonathan was able to assist when Keith was with another customer and Matthew reached out and kept me involved of the repair progress. I was alerted and reminded about the connecting rod recall, the parts were available so that was completed. Note that this car was brought in via flatbed on Friday just before closing and was ready for pickup on Wednesday afternoon with new battery, brake system flush and recall work completed. Thank you, the three gentlemen I mentioned are a great team.
Claudia Dijmarescu
Product Specialist
Oct 14, 2024
Claudia was wonderful to work with.
Claudia was wonderful to work with. She was knowledgeable, professional and responsive throughout the buying process. I would absolutely recommend her and would be happy to purchase with her again.
Oct 13, 2024
Claudia was very informative for the car buying process -
Claudia was very informative for the car buying process - the entire process was smooth, quick, and efficient - and i walked out with a brand new truck I had not idea I would even qualify for! Claudia worked her magic and I would recommend her over and over again with no hesitation - not to mention she had a great personality! Thanks again Claudia!
Oct 12, 2024
This is the 4th Acura I have purchased from Acura of
This is the 4th Acura I have purchased from Acura of Berlin- the service is excellent and the dealership is a pleasure to work with!
Oct 12, 2024
We had a very pleasurable experience at Acura of Berlin.
We had a very pleasurable experience at Acura of Berlin. All associates we dealt with were courteous and professional. Nicer than other dealerships we have dealt with.
Oct 07, 2024
I have nothing but great things to say about both Claudia
I have nothing but great things to say about both Claudia and the Acura of Berlin dealership! Claudia was fantastic!
Lucius Ulett
Sales Manager
Oct 02, 2024
I have been working with Acura of Berlin since 1994.
I have been working with Acura of Berlin since 1994. I've always been very satisfied.
Oct 01, 2024
I have been working with Acura of Berlin since 1994, when
I have been working with Acura of Berlin since 1994, when I leased my first Acura TL. They have always got me the deal that I needed and Jim Pompeii and Lucius Ulette and Tom and finance get a unbelievable job
Aug 28, 2024
Bought my first Acura ZDX from here and was so happy with
Bought my first Acura ZDX from here and was so happy with how seamless the experience was! Love it.
Aug 21, 2024
Great service, polite, clean, on time, feedback, in and
Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience
Aug 06, 2024
Jim Pompei was a professional and found the exact car I
Jim Pompei was a professional and found the exact car I was looking for. When I arrived the car looked as described. I had a tricky situation with my trade-in which needed some navigating in order to make the deal and numbers work, and Lucius was a pro with understanding the task and giving me my best options. 10/10 service.
Javier Rivera
Parts Specialist
Sep 22, 2024
Acura of Berlin is hands down the best dealership in the
Acura of Berlin is hands down the best dealership in the area. It's a professional, clean, welcoming and low-pressure environment. I have purchased two vehicles from this dealership within a year. I recommended a friend to check them out and he drove out with a new ZDX Type S! Eric Diaz, the GM, is a personable and respectable individual. He ensures the customer's utmost satisfaction. Keith Davis in the service department is helpful and reassuring. He kept me informed on each step of a battery issue I was having. He then followed up to make sure all of my needs were met. I highly recommend Acura of Berlin.
Sep 15, 2024
I’ve been servicing my car with Keith Davis since I
I’ve been servicing my car with Keith Davis since I purchased it- he’s great, honest and fair. The whole team is great and I recommend .
Sep 14, 2024
Jonathan was amazing.
Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my oil change timely. Matthew is always great when checking out -
Sep 14, 2024
Acura Of Berlin is excellent!
Acura Of Berlin is excellent! Wether you are buying a vehicle or servicing one, everyone I come in contact with are wonderful. Jim is a great person & salesman and Jaime always helps me with servicing my Acura.
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Eric Diaz
General Manager
Oct 07, 2024
I have nothing but great things to say about both Claudia
I have nothing but great things to say about both Claudia and the Acura of Berlin dealership! Claudia was fantastic!
Sep 23, 2024
Claudia is amazing.
Claudia is amazing. Great customer service she went above and beyond to make sure I was comfortable with my decisions. No pressure. Eric is one of the best G.M.you’ll meet Great Energy very welcoming to his dealer and will go above and beyond to make sure the customer is happy I will highly recommend Berlin Acura
Sep 22, 2024
Acura of Berlin is hands down the best dealership in the
Acura of Berlin is hands down the best dealership in the area. It's a professional, clean, welcoming and low-pressure environment. I have purchased two vehicles from this dealership within a year. I recommended a friend to check them out and he drove out with a new ZDX Type S! Eric Diaz, the GM, is a personable and respectable individual. He ensures the customer's utmost satisfaction. Keith Davis in the service department is helpful and reassuring. He kept me informed on each step of a battery issue I was having. He then followed up to make sure all of my needs were met. I highly recommend Acura of Berlin.
Aug 28, 2024
Bought my first Acura ZDX from here and was so happy with
Bought my first Acura ZDX from here and was so happy with how seamless the experience was! Love it.
Aug 21, 2024
Great service, polite, clean, on time, feedback, in and
Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience
Steve Hooker
Parts Manager
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Jul 30, 2024
Buying a vehicle was a great experience, simple, fast,
Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure.
Apr 17, 2024
Keith has been helping me with repairs for my car
Keith has been helping me with repairs for my car inflicted by my teenage son. He has been instrumental in getting it all handled and being patient with me.
Nov 02, 2023
Jessica help me so much honestly she really helped me in
Jessica help me so much honestly she really helped me in a time of need
Sep 25, 2023
Everyone was very pleasant and accommodating.
Everyone was very pleasant and accommodating. We appreciated the effort put into providing us with a clean loaner car…very nice.
Ray Lattman
Service Manager
Aug 21, 2024
Great Customer Service, Matt Cashier is polite and
Great Customer Service, Matt Cashier is polite and patient, the service waiting room and bathrooms are clean, with bottled water in the fridge, enough Keurig coffee and tea.
Aug 21, 2024
Great service, polite, clean, on time, feedback, in and
Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Aug 07, 2024
Acura of Berlin has a team of people that know their
Acura of Berlin has a team of people that know their products and customers needs. I've always feel welcome when I'm in there show room or service department.
May 31, 2024
I have bought my car in 2017, I have done all my services
I have bought my car in 2017, I have done all my services here. I have had several issues over the years, but nothing this disrespectful. I had service completed yesterday after the service I went t work later that same day. I was home today and decided to remove receipts from my car when I noticed I was missing my Jimmy choo cologne. I tried calling the store on several occasions with no success, I finally decided to drive over, I explained the situation they took my information and said Ray will be giving me a call, Ray called around 2:35pm with no sensible conclusion to my reports, I have now filed a police report awaiting response.
Christian Rich
BDC Specialist
Oct 12, 2024
Acura Of Berlin had an extensive inventory to choose
Acura Of Berlin had an extensive inventory to choose from. The staff was attentive, friendly, and knowledgeable. The sales representative I worked with, Jim Pompei was kind and very helpful in getting me to the decision that was right for me.
Oct 12, 2024
Acura of Berlin has a great inventory to choose from.
Acura of Berlin has a great inventory to choose from. The staff is friendly, caring and knowledgeable.
Oct 12, 2024
We had a very pleasurable experience at Acura of Berlin.
We had a very pleasurable experience at Acura of Berlin. All associates we dealt with were courteous and professional. Nicer than other dealerships we have dealt with.
Oct 09, 2024
I had a great experience buying my car.
I had a great experience buying my car. They were on top of helping me get exactly what I was looking for. I am so happy with my vehicle and the excellent customer service. I would highly recommend!
Sep 16, 2024
Christian was a pleasure to work with, very informative
Christian was a pleasure to work with, very informative in the research gathering process. Highly recommend.
Adam Leach
Product Specialist
Aug 27, 2024
Buying experience was adequate.
Buying experience was adequate. Process took longer than it should have, and a mistake was made in the finances although it was corrected.
Jun 17, 2024
Great salesman and general manager was very supportive.
Great salesman and general manager was very supportive. Car was ready when promised and Tom did a great job with finance options as well as extended warranty coverage. Thanks to all
Apr 30, 2024
This dealership was such a greatly organized and ran
This dealership was such a greatly organized and ran buisness, i would recomemmed everyone coming here even if you dont own an acura!!!
Apr 23, 2024
Customer friendly and the staff was great.
Customer friendly and the staff was great. I will recommend Acura of Burling to anyone.
Apr 10, 2024
Where do I even start?
Where do I even start? From the moment I walked in I was a wreck filled with anxiety as this was my first big girl purchase! Claudia was very patient with me and literally held my hand through this whole process. Hands down it was a great experience and I am very grateful for her! I am in love with my new car and definitely will get my second one there! Overall great staff and great customer service!!! Highly recommend!
Dylan Nees-Fair
Inventory Specialist
Jul 19, 2024
Acura of Berlin is the absolute best, most professional
Acura of Berlin is the absolute best, most professional dealership by far, in the area. Acura of Berlin's management and business office staff of Eric Diaz, Brandon Hines, and Lucius Ulett, along with Finance manager Tom Suchojad, and Sales Specialist Jim Pompei, made every aspect of this transaction exceptional. From start to finish, everything went smoothly; every question answered, no confusion, no pressure, no hidden anything! I would absolutely recommend Acura of Berlin, and Jim Pompei, to anyone looking for a new or preowned vehicle on the market.
Apr 08, 2024
Awesome Experience, Jim Pompey is the man!
Awesome Experience, Jim Pompey is the man! He got me in a New 2024 Acura MDX for unheard of payments per month! I was in my vehicle the very next day. Highly recommended.
Apr 07, 2024
Had another good experience buying my 6th Acura.
Had another good experience buying my 6th Acura. Very easy experience. Great cars Thank you very much
Deven Selander
Parts Advisor
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Sales
Jim Pompei
Product Specialist
Claudia Dijmarescu
Product Specialist
Christian Rich
BDC Specialist
Adam Leach
Product Specialist
Dylan Nees-Fair
Inventory Specialist
Keith Davis
Service Advisor
Oct 14, 2024
The dealership had an amazing and comfortable waiting
The dealership had an amazing and comfortable waiting area. With coffee and breakfast bar for anybody.
Oct 12, 2024
This is the 4th Acura I have purchased from Acura of
This is the 4th Acura I have purchased from Acura of Berlin- the service is excellent and the dealership is a pleasure to work with!
Oct 11, 2024
First visit was for an oil change.
First visit was for an oil change. Great team and they put the oil in the right place. That's a win.
Oct 04, 2024
The dealership did a great job servicing my car.
The dealership did a great job servicing my car. The waiting area is clean and there’s coffee and water for the customers.
Oct 03, 2024
Keith is always extremely helpful and responsive,
Keith is always extremely helpful and responsive, Jonathan was able to assist when Keith was with another customer and Matthew reached out and kept me involved of the repair progress. I was alerted and reminded about the connecting rod recall, the parts were available so that was completed. Note that this car was brought in via flatbed on Friday just before closing and was ready for pickup on Wednesday afternoon with new battery, brake system flush and recall work completed. Thank you, the three gentlemen I mentioned are a great team.
Tom Suchojad
Finance Manager
Oct 12, 2024
Acura Of Berlin had an extensive inventory to choose
Acura Of Berlin had an extensive inventory to choose from. The staff was attentive, friendly, and knowledgeable. The sales representative I worked with, Jim Pompei was kind and very helpful in getting me to the decision that was right for me.
Oct 12, 2024
Acura of Berlin has a great inventory to choose from.
Acura of Berlin has a great inventory to choose from. The staff is friendly, caring and knowledgeable.
Oct 07, 2024
I have nothing but great things to say about both Claudia
I have nothing but great things to say about both Claudia and the Acura of Berlin dealership! Claudia was fantastic!
Oct 02, 2024
I have been working with Acura of Berlin since 1994.
I have been working with Acura of Berlin since 1994. I've always been very satisfied.
Oct 01, 2024
I have been working with Acura of Berlin since 1994, when
I have been working with Acura of Berlin since 1994, when I leased my first Acura TL. They have always got me the deal that I needed and Jim Pompeii and Lucius Ulette and Tom and finance get a unbelievable job
Jim Pompei
Product Specialist
Oct 12, 2024
This is the 4th Acura I have purchased from Acura of
This is the 4th Acura I have purchased from Acura of Berlin- the service is excellent and the dealership is a pleasure to work with!
Oct 12, 2024
Acura Of Berlin had an extensive inventory to choose
Acura Of Berlin had an extensive inventory to choose from. The staff was attentive, friendly, and knowledgeable. The sales representative I worked with, Jim Pompei was kind and very helpful in getting me to the decision that was right for me.
Oct 12, 2024
Acura of Berlin has a great inventory to choose from.
Acura of Berlin has a great inventory to choose from. The staff is friendly, caring and knowledgeable.
Oct 10, 2024
We worked with Jim on the purchase of my 2024 Acura and I
We worked with Jim on the purchase of my 2024 Acura and I could not recommend him enough. He was extremely knowledgeable throughout the process and able to answer any questions I had with ease. The inventory Acura of Berlin had was also far above what other Acura dealerships were able to offer. I would definitely recommend Jim and Acura of Berlin and I am very excited and happy with my new purchase.
Oct 09, 2024
I was very pleased working with Acura if Berlin to
I was very pleased working with Acura if Berlin to purchace my car. The no pressure sales was great..
Jonathan Roath
Service Advisor
Oct 08, 2024
The service was amazing and Fast.
The service was amazing and Fast. I was waiting for my car and received a video inspection that was detailed and informative. The service was just Excellent from start to finish.
Oct 06, 2024
Great service.
Great service. Jonathan even knocked out a small recall for me got me back on the road quickly
Oct 04, 2024
Both Jonathan and Matthew were very responsive and
Both Jonathan and Matthew were very responsive and helpful in tending to my needs after my purchase of a pre owned car.
Oct 03, 2024
Pleasant and easy to deal with.
Pleasant and easy to deal with. Very smooth service, would be happy to do business with them again.
Oct 03, 2024
Keith is always extremely helpful and responsive,
Keith is always extremely helpful and responsive, Jonathan was able to assist when Keith was with another customer and Matthew reached out and kept me involved of the repair progress. I was alerted and reminded about the connecting rod recall, the parts were available so that was completed. Note that this car was brought in via flatbed on Friday just before closing and was ready for pickup on Wednesday afternoon with new battery, brake system flush and recall work completed. Thank you, the three gentlemen I mentioned are a great team.
Jaime Andrzeicik
Service Advisor
Oct 10, 2024
Jaime Andrezicik provided excellent customer support.
Jaime Andrezicik provided excellent customer support. She delivered on what she promised Acura can do. She was concise and pleasant to deal with. Thank you Jaime
Oct 09, 2024
Have a new 2024 RDX and I know there is an issue with the
Have a new 2024 RDX and I know there is an issue with the cable for the radio screen and even though I am having many issues with it Acura won’t fix it until I can bring it to the dealership “while the issue is happening “!?! Not sure if you think I’m lying about the issues but a vehicle of this price and being brand new I should not have to live with these issues!!!!
Oct 03, 2024
It was a very good experience to get my car serviced by
It was a very good experience to get my car serviced by Acura of Berlin.
Sep 28, 2024
This dealer is top tier with service and customer
This dealer is top tier with service and customer service! I am always able to get in fast for an appointment. The staff is very friendly, helpful, knowledgeable, and don’t pressure for anything. I can trust them with anything.
Sep 24, 2024
Very friendly, reception was excellent, she kept me
Very friendly, reception was excellent, she kept me informed and the work was done fast, the car was retuned to me in great shape
Brandon Hines
General Sales Manager
Oct 12, 2024
This is the 4th Acura I have purchased from Acura of
This is the 4th Acura I have purchased from Acura of Berlin- the service is excellent and the dealership is a pleasure to work with!
Oct 09, 2024
I was very pleased working with Acura if Berlin to
I was very pleased working with Acura if Berlin to purchace my car. The no pressure sales was great..
Oct 09, 2024
I had a great experience buying my car.
I had a great experience buying my car. They were on top of helping me get exactly what I was looking for. I am so happy with my vehicle and the excellent customer service. I would highly recommend!
Sep 30, 2024
Jim was outstanding!
Jim was outstanding!! He went above and beyond to make the car buying experience very smooth. I would definitely recommend him to my family and friends. He made sure to reach out to my wife and I, after we took the car home. We felt very welcomed from the beginning. Thank you again Jim for all your help.
Sep 28, 2024
Claudia was awesome, alot of fun & has a great
Claudia was awesome, alot of fun & has a great personality. She made the process as smooth as possible. Her & Brandon helped me out a ton & I can't thank you guys enough!
Matthew Roy
Cashier/Appointment Coordinator
Oct 11, 2024
First visit was for an oil change.
First visit was for an oil change. Great team and they put the oil in the right place. That's a win.
Oct 04, 2024
The dealership did a great job servicing my car.
The dealership did a great job servicing my car. The waiting area is clean and there’s coffee and water for the customers.
Oct 04, 2024
Both Jonathan and Matthew were very responsive and
Both Jonathan and Matthew were very responsive and helpful in tending to my needs after my purchase of a pre owned car.
Oct 03, 2024
Pleasant and easy to deal with.
Pleasant and easy to deal with. Very smooth service, would be happy to do business with them again.
Oct 03, 2024
Keith is always extremely helpful and responsive,
Keith is always extremely helpful and responsive, Jonathan was able to assist when Keith was with another customer and Matthew reached out and kept me involved of the repair progress. I was alerted and reminded about the connecting rod recall, the parts were available so that was completed. Note that this car was brought in via flatbed on Friday just before closing and was ready for pickup on Wednesday afternoon with new battery, brake system flush and recall work completed. Thank you, the three gentlemen I mentioned are a great team.
Claudia Dijmarescu
Product Specialist
Oct 14, 2024
Claudia was wonderful to work with.
Claudia was wonderful to work with. She was knowledgeable, professional and responsive throughout the buying process. I would absolutely recommend her and would be happy to purchase with her again.
Oct 13, 2024
Claudia was very informative for the car buying process -
Claudia was very informative for the car buying process - the entire process was smooth, quick, and efficient - and i walked out with a brand new truck I had not idea I would even qualify for! Claudia worked her magic and I would recommend her over and over again with no hesitation - not to mention she had a great personality! Thanks again Claudia!
Oct 12, 2024
This is the 4th Acura I have purchased from Acura of
This is the 4th Acura I have purchased from Acura of Berlin- the service is excellent and the dealership is a pleasure to work with!
Oct 12, 2024
We had a very pleasurable experience at Acura of Berlin.
We had a very pleasurable experience at Acura of Berlin. All associates we dealt with were courteous and professional. Nicer than other dealerships we have dealt with.
Oct 07, 2024
I have nothing but great things to say about both Claudia
I have nothing but great things to say about both Claudia and the Acura of Berlin dealership! Claudia was fantastic!
Lucius Ulett
Sales Manager
Oct 02, 2024
I have been working with Acura of Berlin since 1994.
I have been working with Acura of Berlin since 1994. I've always been very satisfied.
Oct 01, 2024
I have been working with Acura of Berlin since 1994, when
I have been working with Acura of Berlin since 1994, when I leased my first Acura TL. They have always got me the deal that I needed and Jim Pompeii and Lucius Ulette and Tom and finance get a unbelievable job
Aug 28, 2024
Bought my first Acura ZDX from here and was so happy with
Bought my first Acura ZDX from here and was so happy with how seamless the experience was! Love it.
Aug 21, 2024
Great service, polite, clean, on time, feedback, in and
Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience
Aug 06, 2024
Jim Pompei was a professional and found the exact car I
Jim Pompei was a professional and found the exact car I was looking for. When I arrived the car looked as described. I had a tricky situation with my trade-in which needed some navigating in order to make the deal and numbers work, and Lucius was a pro with understanding the task and giving me my best options. 10/10 service.
Javier Rivera
Parts Specialist
Sep 22, 2024
Acura of Berlin is hands down the best dealership in the
Acura of Berlin is hands down the best dealership in the area. It's a professional, clean, welcoming and low-pressure environment. I have purchased two vehicles from this dealership within a year. I recommended a friend to check them out and he drove out with a new ZDX Type S! Eric Diaz, the GM, is a personable and respectable individual. He ensures the customer's utmost satisfaction. Keith Davis in the service department is helpful and reassuring. He kept me informed on each step of a battery issue I was having. He then followed up to make sure all of my needs were met. I highly recommend Acura of Berlin.
Sep 15, 2024
I’ve been servicing my car with Keith Davis since I
I’ve been servicing my car with Keith Davis since I purchased it- he’s great, honest and fair. The whole team is great and I recommend .
Sep 14, 2024
Jonathan was amazing.
Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my oil change timely. Matthew is always great when checking out -
Sep 14, 2024
Acura Of Berlin is excellent!
Acura Of Berlin is excellent! Wether you are buying a vehicle or servicing one, everyone I come in contact with are wonderful. Jim is a great person & salesman and Jaime always helps me with servicing my Acura.
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Eric Diaz
General Manager
Oct 07, 2024
I have nothing but great things to say about both Claudia
I have nothing but great things to say about both Claudia and the Acura of Berlin dealership! Claudia was fantastic!
Sep 23, 2024
Claudia is amazing.
Claudia is amazing. Great customer service she went above and beyond to make sure I was comfortable with my decisions. No pressure. Eric is one of the best G.M.you’ll meet Great Energy very welcoming to his dealer and will go above and beyond to make sure the customer is happy I will highly recommend Berlin Acura
Sep 22, 2024
Acura of Berlin is hands down the best dealership in the
Acura of Berlin is hands down the best dealership in the area. It's a professional, clean, welcoming and low-pressure environment. I have purchased two vehicles from this dealership within a year. I recommended a friend to check them out and he drove out with a new ZDX Type S! Eric Diaz, the GM, is a personable and respectable individual. He ensures the customer's utmost satisfaction. Keith Davis in the service department is helpful and reassuring. He kept me informed on each step of a battery issue I was having. He then followed up to make sure all of my needs were met. I highly recommend Acura of Berlin.
Aug 28, 2024
Bought my first Acura ZDX from here and was so happy with
Bought my first Acura ZDX from here and was so happy with how seamless the experience was! Love it.
Aug 21, 2024
Great service, polite, clean, on time, feedback, in and
Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience
Steve Hooker
Parts Manager
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Jul 30, 2024
Buying a vehicle was a great experience, simple, fast,
Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure.
Apr 17, 2024
Keith has been helping me with repairs for my car
Keith has been helping me with repairs for my car inflicted by my teenage son. He has been instrumental in getting it all handled and being patient with me.
Nov 02, 2023
Jessica help me so much honestly she really helped me in
Jessica help me so much honestly she really helped me in a time of need
Sep 25, 2023
Everyone was very pleasant and accommodating.
Everyone was very pleasant and accommodating. We appreciated the effort put into providing us with a clean loaner car…very nice.
Ray Lattman
Service Manager
Aug 21, 2024
Great Customer Service, Matt Cashier is polite and
Great Customer Service, Matt Cashier is polite and patient, the service waiting room and bathrooms are clean, with bottled water in the fridge, enough Keurig coffee and tea.
Aug 21, 2024
Great service, polite, clean, on time, feedback, in and
Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Aug 07, 2024
Acura of Berlin has a team of people that know their
Acura of Berlin has a team of people that know their products and customers needs. I've always feel welcome when I'm in there show room or service department.
May 31, 2024
I have bought my car in 2017, I have done all my services
I have bought my car in 2017, I have done all my services here. I have had several issues over the years, but nothing this disrespectful. I had service completed yesterday after the service I went t work later that same day. I was home today and decided to remove receipts from my car when I noticed I was missing my Jimmy choo cologne. I tried calling the store on several occasions with no success, I finally decided to drive over, I explained the situation they took my information and said Ray will be giving me a call, Ray called around 2:35pm with no sensible conclusion to my reports, I have now filed a police report awaiting response.
Christian Rich
BDC Specialist
Oct 12, 2024
Acura Of Berlin had an extensive inventory to choose
Acura Of Berlin had an extensive inventory to choose from. The staff was attentive, friendly, and knowledgeable. The sales representative I worked with, Jim Pompei was kind and very helpful in getting me to the decision that was right for me.
Oct 12, 2024
Acura of Berlin has a great inventory to choose from.
Acura of Berlin has a great inventory to choose from. The staff is friendly, caring and knowledgeable.
Oct 12, 2024
We had a very pleasurable experience at Acura of Berlin.
We had a very pleasurable experience at Acura of Berlin. All associates we dealt with were courteous and professional. Nicer than other dealerships we have dealt with.
Oct 09, 2024
I had a great experience buying my car.
I had a great experience buying my car. They were on top of helping me get exactly what I was looking for. I am so happy with my vehicle and the excellent customer service. I would highly recommend!
Sep 16, 2024
Christian was a pleasure to work with, very informative
Christian was a pleasure to work with, very informative in the research gathering process. Highly recommend.
Adam Leach
Product Specialist
Aug 27, 2024
Buying experience was adequate.
Buying experience was adequate. Process took longer than it should have, and a mistake was made in the finances although it was corrected.
Jun 17, 2024
Great salesman and general manager was very supportive.
Great salesman and general manager was very supportive. Car was ready when promised and Tom did a great job with finance options as well as extended warranty coverage. Thanks to all
Apr 30, 2024
This dealership was such a greatly organized and ran
This dealership was such a greatly organized and ran buisness, i would recomemmed everyone coming here even if you dont own an acura!!!
Apr 23, 2024
Customer friendly and the staff was great.
Customer friendly and the staff was great. I will recommend Acura of Burling to anyone.
Apr 10, 2024
Where do I even start?
Where do I even start? From the moment I walked in I was a wreck filled with anxiety as this was my first big girl purchase! Claudia was very patient with me and literally held my hand through this whole process. Hands down it was a great experience and I am very grateful for her! I am in love with my new car and definitely will get my second one there! Overall great staff and great customer service!!! Highly recommend!
Dylan Nees-Fair
Inventory Specialist
Jul 19, 2024
Acura of Berlin is the absolute best, most professional
Acura of Berlin is the absolute best, most professional dealership by far, in the area. Acura of Berlin's management and business office staff of Eric Diaz, Brandon Hines, and Lucius Ulett, along with Finance manager Tom Suchojad, and Sales Specialist Jim Pompei, made every aspect of this transaction exceptional. From start to finish, everything went smoothly; every question answered, no confusion, no pressure, no hidden anything! I would absolutely recommend Acura of Berlin, and Jim Pompei, to anyone looking for a new or preowned vehicle on the market.
Apr 08, 2024
Awesome Experience, Jim Pompey is the man!
Awesome Experience, Jim Pompey is the man! He got me in a New 2024 Acura MDX for unheard of payments per month! I was in my vehicle the very next day. Highly recommended.
Apr 07, 2024
Had another good experience buying my 6th Acura.
Had another good experience buying my 6th Acura. Very easy experience. Great cars Thank you very much
Deven Selander
Parts Advisor
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Service
Keith Davis
Service Advisor
Jonathan Roath
Service Advisor
Jaime Andrzeicik
Service Advisor
Matthew Roy
Cashier/Appointment Coordinator
Ray Lattman
Service Manager
Keith Davis
Service Advisor
Oct 14, 2024
The dealership had an amazing and comfortable waiting
The dealership had an amazing and comfortable waiting area. With coffee and breakfast bar for anybody.
Oct 12, 2024
This is the 4th Acura I have purchased from Acura of
This is the 4th Acura I have purchased from Acura of Berlin- the service is excellent and the dealership is a pleasure to work with!
Oct 11, 2024
First visit was for an oil change.
First visit was for an oil change. Great team and they put the oil in the right place. That's a win.
Oct 04, 2024
The dealership did a great job servicing my car.
The dealership did a great job servicing my car. The waiting area is clean and there’s coffee and water for the customers.
Oct 03, 2024
Keith is always extremely helpful and responsive,
Keith is always extremely helpful and responsive, Jonathan was able to assist when Keith was with another customer and Matthew reached out and kept me involved of the repair progress. I was alerted and reminded about the connecting rod recall, the parts were available so that was completed. Note that this car was brought in via flatbed on Friday just before closing and was ready for pickup on Wednesday afternoon with new battery, brake system flush and recall work completed. Thank you, the three gentlemen I mentioned are a great team.
Tom Suchojad
Finance Manager
Oct 12, 2024
Acura Of Berlin had an extensive inventory to choose
Acura Of Berlin had an extensive inventory to choose from. The staff was attentive, friendly, and knowledgeable. The sales representative I worked with, Jim Pompei was kind and very helpful in getting me to the decision that was right for me.
Oct 12, 2024
Acura of Berlin has a great inventory to choose from.
Acura of Berlin has a great inventory to choose from. The staff is friendly, caring and knowledgeable.
Oct 07, 2024
I have nothing but great things to say about both Claudia
I have nothing but great things to say about both Claudia and the Acura of Berlin dealership! Claudia was fantastic!
Oct 02, 2024
I have been working with Acura of Berlin since 1994.
I have been working with Acura of Berlin since 1994. I've always been very satisfied.
Oct 01, 2024
I have been working with Acura of Berlin since 1994, when
I have been working with Acura of Berlin since 1994, when I leased my first Acura TL. They have always got me the deal that I needed and Jim Pompeii and Lucius Ulette and Tom and finance get a unbelievable job
Jim Pompei
Product Specialist
Oct 12, 2024
This is the 4th Acura I have purchased from Acura of
This is the 4th Acura I have purchased from Acura of Berlin- the service is excellent and the dealership is a pleasure to work with!
Oct 12, 2024
Acura Of Berlin had an extensive inventory to choose
Acura Of Berlin had an extensive inventory to choose from. The staff was attentive, friendly, and knowledgeable. The sales representative I worked with, Jim Pompei was kind and very helpful in getting me to the decision that was right for me.
Oct 12, 2024
Acura of Berlin has a great inventory to choose from.
Acura of Berlin has a great inventory to choose from. The staff is friendly, caring and knowledgeable.
Oct 10, 2024
We worked with Jim on the purchase of my 2024 Acura and I
We worked with Jim on the purchase of my 2024 Acura and I could not recommend him enough. He was extremely knowledgeable throughout the process and able to answer any questions I had with ease. The inventory Acura of Berlin had was also far above what other Acura dealerships were able to offer. I would definitely recommend Jim and Acura of Berlin and I am very excited and happy with my new purchase.
Oct 09, 2024
I was very pleased working with Acura if Berlin to
I was very pleased working with Acura if Berlin to purchace my car. The no pressure sales was great..
Jonathan Roath
Service Advisor
Oct 08, 2024
The service was amazing and Fast.
The service was amazing and Fast. I was waiting for my car and received a video inspection that was detailed and informative. The service was just Excellent from start to finish.
Oct 06, 2024
Great service.
Great service. Jonathan even knocked out a small recall for me got me back on the road quickly
Oct 04, 2024
Both Jonathan and Matthew were very responsive and
Both Jonathan and Matthew were very responsive and helpful in tending to my needs after my purchase of a pre owned car.
Oct 03, 2024
Pleasant and easy to deal with.
Pleasant and easy to deal with. Very smooth service, would be happy to do business with them again.
Oct 03, 2024
Keith is always extremely helpful and responsive,
Keith is always extremely helpful and responsive, Jonathan was able to assist when Keith was with another customer and Matthew reached out and kept me involved of the repair progress. I was alerted and reminded about the connecting rod recall, the parts were available so that was completed. Note that this car was brought in via flatbed on Friday just before closing and was ready for pickup on Wednesday afternoon with new battery, brake system flush and recall work completed. Thank you, the three gentlemen I mentioned are a great team.