Staff
Management
Tom Suchojad
Finance Manager
Brandon Hines
General Sales Manager
Lucius Ulett
Sales Manager
Eric Diaz
General Manager
Keith Davis
Service Advisor
Mar 15, 2025
Great place!
Great place! Been going there since I purchased my car in 20217. The people are awesome...Keith Davis is my favorite!
Mar 13, 2025
I usually am able to get a service appointment relatively
I usually am able to get a service appointment relatively quickly. Keith and the others seem very nice,courteous and knowledgeable
Mar 09, 2025
The mechanic and technicians Keith and Eli need to go
The mechanic and technicians Keith and Eli need to go back to school. Very Unprofessional, they told me I needed and engine harness and didn’t even install it right and charged me $500. my car sat for 2 months at the dealership had to get it towed out of there. Relays and wires were disconnected i. My car that i dissconected before i brought it there. Its like they half assed my job and didn’t care to work on it. My car was the only car i. The whole lot that had snow and was tucked in the corner of the dealship. Im very upset 0 stars.
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Feb 18, 2025
Is hard to find good honest people now The Brain is one
Is hard to find good honest people now The Brain is one of people that will not let you disappointed He take pride of his job Wright person on wright position Thank you
Tom Suchojad
Finance Manager
Mar 19, 2025
Came in knowing what I wanted but I wasn’t met with any
Came in knowing what I wanted but I wasn’t met with any pushy sales tactics or finance discussions. I hate the car buying experience (maybe part of the reason why I had my last MDX for 12 years), but they made this upgrade experience less painful. Thank you!
Mar 17, 2025
Leo was nothing short of amazing.
Leo was nothing short of amazing. Made the process of buying a car easy and answered all questions as well as gave me answers ti questions I didn’t know to ask. Wonderful experience all around and pleased with my purchase.
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Mar 10, 2025
Very impressive team.
Very impressive team. I enjoyed working with everyone at the dealership at all levels. Leo did a fantastic job and has a great attitude. Very respectful and responsive to my questions and concerns.
Mar 03, 2025
Acura of Berlin was the BEST car buying experience I’ve
Acura of Berlin was the BEST car buying experience I’ve ever had! Jim Pompei was an exceptional Sales Consultant & Tom Suchojad was an excellent Business Manager! They were professional, knowledgeable, patient and kind! I have already told my friends how amazing Acura of Berlin is!
Jim Pompei
Product Specialist
Mar 19, 2025
Came in knowing what I wanted but I wasn’t met with any
Came in knowing what I wanted but I wasn’t met with any pushy sales tactics or finance discussions. I hate the car buying experience (maybe part of the reason why I had my last MDX for 12 years), but they made this upgrade experience less painful. Thank you!
Mar 12, 2025
Great Experience would definitely go back again, and
Great Experience would definitely go back again, and recommend others to do business with Acura of Berlin
Mar 12, 2025
Jim helped me find my stunning Acura RDX.
Jim helped me find my stunning Acura RDX. He was very knowledgeable, helpful, friendly, and guided me thru my whole car buying process. He had great communication, was very transparent with me and made the whole buying process seamless. I would 10/10 recommend working with Jim to find your next vehicle!
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Mar 03, 2025
Acura of Berlin was the BEST car buying experience I’ve
Acura of Berlin was the BEST car buying experience I’ve ever had! Jim Pompei was an exceptional Sales Consultant & Tom Suchojad was an excellent Business Manager! They were professional, knowledgeable, patient and kind! I have already told my friends how amazing Acura of Berlin is!
Jonathan Roath
Service Advisor
Mar 10, 2025
The service team is excellent.
The service team is excellent. Very professional and knowledgeable. I would recommend buying from them.
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Feb 25, 2025
Horrible experience.
Horrible experience. Brought in my car for a crankshaft recall and ended up with a broken motor mount. They won't pay to fix it and won't return my calls. Service manager was supposed to call me multiple times and never did.
Feb 16, 2025
You guys are great.
You guys are great. You’re prompt. Jonathon and others have always explained things so that I understand.
Feb 09, 2025
Acura Berlin is my dealer for my cars services.
Acura Berlin is my dealer for my cars services. I have been with them about 15 yrs. Very reliable dealer. Johnathan is a super service consultant. Very professional, promptly and knowledgeable. I had him the last few times and very satisfied with him. Never late in his promising and the work completed as promised. Thank you and keep up the good work!
Brandon Hines
General Sales Manager
Mar 19, 2025
Came in knowing what I wanted but I wasn’t met with any
Came in knowing what I wanted but I wasn’t met with any pushy sales tactics or finance discussions. I hate the car buying experience (maybe part of the reason why I had my last MDX for 12 years), but they made this upgrade experience less painful. Thank you!
Mar 12, 2025
Great Experience would definitely go back again, and
Great Experience would definitely go back again, and recommend others to do business with Acura of Berlin
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Mar 01, 2025
Raj is professional with his interactions with customers.
Raj is professional with his interactions with customers. Did not feel stressed or pressured into any deal. Would recommend to anyone looking for an Acura.
Feb 19, 2025
The purchase of my new Integra went very smoothly,
The purchase of my new Integra went very smoothly, everyone was helpful and explained everything to me throughly. Definitely would come back and purchase another car.
Claudia Dijmarescu
Product Specialist
Mar 13, 2025
Pleasant and smooth Claudia was very easy to work with
Pleasant and smooth Claudia was very easy to work with and she was very nice!
Mar 12, 2025
Great Experience would definitely go back again, and
Great Experience would definitely go back again, and recommend others to do business with Acura of Berlin
Feb 27, 2025
I spoke to Christian on Wednesday and told him I'd be
I spoke to Christian on Wednesday and told him I'd be coming in Thursday to see a vehicle. He would not be in, but set me up to see Leo. Leo greeted me like family walking through the door, worked hard to show me every option that might work and to understand my needs. We sat with Lucious the sales manager, who was also an absolute please to work with and gave me an amazing deal on both my trade, and the new vehicle. I had researched and knew what to expect, but the entire staff exceeded those expectations. I also got the opportunity to chat with Eric, the GM. Great guy, and very easy to want to do business with. When it came time to sign paperwork I met Claudia, who was extremely helpful, kind and patient. Overall this was one of, if not the best car buying experience I've had. Highly recommend anyone looking for an Acura check these guys out.
Feb 19, 2025
The purchase of my new Integra went very smoothly,
The purchase of my new Integra went very smoothly, everyone was helpful and explained everything to me throughly. Definitely would come back and purchase another car.
Feb 10, 2025
I am very pleased with my experience thus far!
I am very pleased with my experience thus far! Great team and everyone I interacted with made me feel welcomed with no pressure or annoying sales pitches!
Matthew Roy
Cashier/Appointment Coordinator
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Feb 18, 2025
Is hard to find good honest people now The Brain is one
Is hard to find good honest people now The Brain is one of people that will not let you disappointed He take pride of his job Wright person on wright position Thank you
Jan 05, 2025
The service department was professional , courteous, and
The service department was professional , courteous, and precise. They went above & beyond to be sure I was satisfied with the work.
Jan 01, 2025
Great service, stayed within the advised timeframe, very
Great service, stayed within the advised timeframe, very courteous staff. Would highly recommend this dealership
Dec 31, 2024
Was told one thing and my husband was told another.
Was told one thing and my husband was told another. Wish everyone was on the same page. At the end everything worked out
Lucius Ulett
Sales Manager
Mar 10, 2025
Very impressive team.
Very impressive team. I enjoyed working with everyone at the dealership at all levels. Leo did a fantastic job and has a great attitude. Very respectful and responsive to my questions and concerns.
Feb 19, 2025
The purchase of my new Integra went very smoothly,
The purchase of my new Integra went very smoothly, everyone was helpful and explained everything to me throughly. Definitely would come back and purchase another car.
Feb 15, 2025
The car was as described online, the sales team did not
The car was as described online, the sales team did not try to pull and “fast ones”, and they were respectful of my time. Would go back again.
Feb 11, 2025
I must say that Acura of Berlin is very welcoming!
I must say that Acura of Berlin is very welcoming! It was my first time stepping in this dealership and it was very clean. It was my first time even considering the Acura brand. The hospitality and guest experience was extremely amazing. Lucius Ulett went above and beyond to really help me look for something that would suit my everyday needs. He listened to what I wanted and helped me to reach where I wanted to be payment wise as well. Jim Pompei was super helpful in walking me through everything in terms of what Acura is all about and the benefits to owning an Acura. It was my first time leasing/purchasing a car so there was a lot of information I had to take in. Tom Suchojad did walk me through the financial aspect and answered any and all questions that I had. He took his time and didn't make me feel rushed. He made it a lot more comfortable for me and made me feel happy with my overall decision in the end. I appreciated all the support from these professionals as they went above and beyond to make me feel comfortable and make car buying a breeze!
Jan 20, 2025
Outstanding dealership.
Outstanding dealership. The sales professional, Raj, knew the 2025 MDX, showed me all the options, got me a great deal. Lucius, the sales manager, worked hard to get me super terms on a lease
Eric Diaz
General Manager
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Mar 01, 2025
Raj is professional with his interactions with customers.
Raj is professional with his interactions with customers. Did not feel stressed or pressured into any deal. Would recommend to anyone looking for an Acura.
Feb 19, 2025
The purchase of my new Integra went very smoothly,
The purchase of my new Integra went very smoothly, everyone was helpful and explained everything to me throughly. Definitely would come back and purchase another car.
Jan 31, 2025
They handled my car very well and informed me on more
They handled my car very well and informed me on more information about my car I did not know
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Javier Rivera
Parts Specialist
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 15, 2025
Very professional, knowledgeable and courtious staff,
Very professional, knowledgeable and courtious staff, especially Leo. Leo was was a pleasure to do business with. I highly recommend him to anyone looking to purchase a vehicle.
Sep 22, 2024
Acura of Berlin is hands down the best dealership in the
Acura of Berlin is hands down the best dealership in the area. It's a professional, clean, welcoming and low-pressure environment. I have purchased two vehicles from this dealership within a year. I recommended a friend to check them out and he drove out with a new ZDX Type S! Eric Diaz, the GM, is a personable and respectable individual. He ensures the customer's utmost satisfaction. Keith Davis in the service department is helpful and reassuring. He kept me informed on each step of a battery issue I was having. He then followed up to make sure all of my needs were met. I highly recommend Acura of Berlin.
Sep 14, 2024
Acura Of Berlin is excellent!
Acura Of Berlin is excellent! Wether you are buying a vehicle or servicing one, everyone I come in contact with are wonderful. Jim is a great person & salesman and Jaime always helps me with servicing my Acura.
Sep 14, 2024
Jonathan was amazing.
Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my oil change timely. Matthew is always great when checking out -
Brian Roush
Service Advisor
Mar 13, 2025
Good service as always and friendly highly recommended.
Good service as always and friendly highly recommended. Nice clean waiting area never a problem.
Mar 11, 2025
They are so helpful and thorough in everything they do!
They are so helpful and thorough in everything they do! They spend time with you and never make you feel as if you are not the most important person to take care of.
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Mar 03, 2025
Brian is a true professional and an asset to Acura of
Brian is a true professional and an asset to Acura of Berlin. The world needs more people to understand what customer service is. Thank you Brian
Feb 27, 2025
Great Intake process, great customer-first approach.
Great Intake process, great customer-first approach. Grateful for Brian's input and his help today resolving a technical issue with my wife's MDX. We'll be back for additional scheduled maintenance soon. We've had a great experience with this dealership all along.
Christian Rich
BDC Specialist
Mar 19, 2025
Came in knowing what I wanted but I wasn’t met with any
Came in knowing what I wanted but I wasn’t met with any pushy sales tactics or finance discussions. I hate the car buying experience (maybe part of the reason why I had my last MDX for 12 years), but they made this upgrade experience less painful. Thank you!
Feb 27, 2025
I spoke to Christian on Wednesday and told him I'd be
I spoke to Christian on Wednesday and told him I'd be coming in Thursday to see a vehicle. He would not be in, but set me up to see Leo. Leo greeted me like family walking through the door, worked hard to show me every option that might work and to understand my needs. We sat with Lucious the sales manager, who was also an absolute please to work with and gave me an amazing deal on both my trade, and the new vehicle. I had researched and knew what to expect, but the entire staff exceeded those expectations. I also got the opportunity to chat with Eric, the GM. Great guy, and very easy to want to do business with. When it came time to sign paperwork I met Claudia, who was extremely helpful, kind and patient. Overall this was one of, if not the best car buying experience I've had. Highly recommend anyone looking for an Acura check these guys out.
Feb 15, 2025
The car was as described online, the sales team did not
The car was as described online, the sales team did not try to pull and “fast ones”, and they were respectful of my time. Would go back again.
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 27, 2025
The dealership was professional, efficient, personable,
The dealership was professional, efficient, personable, and very detailed. I had a wonderful experience. This is my fourth lease with Acura of Berlin.
Leonard Pascual
Product Specialist
Mar 17, 2025
Leo was nothing short of amazing.
Leo was nothing short of amazing. Made the process of buying a car easy and answered all questions as well as gave me answers ti questions I didn’t know to ask. Wonderful experience all around and pleased with my purchase.
Mar 10, 2025
Very impressive team.
Very impressive team. I enjoyed working with everyone at the dealership at all levels. Leo did a fantastic job and has a great attitude. Very respectful and responsive to my questions and concerns.
Feb 27, 2025
I spoke to Christian on Wednesday and told him I'd be
I spoke to Christian on Wednesday and told him I'd be coming in Thursday to see a vehicle. He would not be in, but set me up to see Leo. Leo greeted me like family walking through the door, worked hard to show me every option that might work and to understand my needs. We sat with Lucious the sales manager, who was also an absolute please to work with and gave me an amazing deal on both my trade, and the new vehicle. I had researched and knew what to expect, but the entire staff exceeded those expectations. I also got the opportunity to chat with Eric, the GM. Great guy, and very easy to want to do business with. When it came time to sign paperwork I met Claudia, who was extremely helpful, kind and patient. Overall this was one of, if not the best car buying experience I've had. Highly recommend anyone looking for an Acura check these guys out.
Feb 06, 2025
I felt anxious about making such a large purchase.
I felt anxious about making such a large purchase. Leo made the process easier. He was friendly and polite. The overall experience was great!
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Steve Hooker
Parts Manager
Jan 15, 2025
Very professional, knowledgeable and courtious staff,
Very professional, knowledgeable and courtious staff, especially Leo. Leo was was a pleasure to do business with. I highly recommend him to anyone looking to purchase a vehicle.
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Jul 30, 2024
Buying a vehicle was a great experience, simple, fast,
Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure.
Apr 17, 2024
Keith has been helping me with repairs for my car
Keith has been helping me with repairs for my car inflicted by my teenage son. He has been instrumental in getting it all handled and being patient with me.
Nov 02, 2023
Jessica help me so much honestly she really helped me in
Jessica help me so much honestly she really helped me in a time of need
Navaraj Sankar
Product Specialist
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Mar 01, 2025
Will go above and beyond for costumers.
Will go above and beyond for costumers. Definitely needs some tenure from the time of writing this review but will make for a good advocate for buyers. Would definitely recommend to family and friends!
Mar 01, 2025
Raj is professional with his interactions with customers.
Raj is professional with his interactions with customers. Did not feel stressed or pressured into any deal. Would recommend to anyone looking for an Acura.
Feb 18, 2025
Mathew Garapic is a great salesman and I would recommend
Mathew Garapic is a great salesman and I would recommend this dealer to any one looking for a car
Feb 10, 2025
I am very pleased with my experience thus far!
I am very pleased with my experience thus far! Great team and everyone I interacted with made me feel welcomed with no pressure or annoying sales pitches!
Rachel Cutler
Service Manager
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Feb 25, 2025
Horrible experience.
Horrible experience. Brought in my car for a crankshaft recall and ended up with a broken motor mount. They won't pay to fix it and won't return my calls. Service manager was supposed to call me multiple times and never did.
Feb 14, 2025
WARNING*******Purchased certified pre owned vehicle
WARNING*******Purchased certified pre owned vehicle within short time of having car issues occurred. Took to another Acura dealership that stated there were several problems. Trying to get this corrected by Acura of Berlin and Rachel will not call back. I have left 4 messages. The one person that did call back was rude would not listen ,unprofessional kept interrupting me and then hung up on me. I have a video and voicemail from another Northeast Acura dealership stating what needs to be fixed. I was told by Acura of Berlin that sometimes dealerships over exaggerate to get more money wow just blows my mind! Stand behind your products you sell!! Consider this before you purchase any car from Acura of Berlin dealership as they do not stand behind their vehicles they sell!!!
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 28, 2025
I was very happy with the service and people working
I was very happy with the service and people working around my car Thank you very much
Deven Selander
Parts Advisor
Feb 27, 2025
I spoke to Christian on Wednesday and told him I'd be
I spoke to Christian on Wednesday and told him I'd be coming in Thursday to see a vehicle. He would not be in, but set me up to see Leo. Leo greeted me like family walking through the door, worked hard to show me every option that might work and to understand my needs. We sat with Lucious the sales manager, who was also an absolute please to work with and gave me an amazing deal on both my trade, and the new vehicle. I had researched and knew what to expect, but the entire staff exceeded those expectations. I also got the opportunity to chat with Eric, the GM. Great guy, and very easy to want to do business with. When it came time to sign paperwork I met Claudia, who was extremely helpful, kind and patient. Overall this was one of, if not the best car buying experience I've had. Highly recommend anyone looking for an Acura check these guys out.
Dec 12, 2024
Claudia made the entire process easy and seamless.
Claudia made the entire process easy and seamless. Happy to recommend to anyone looking for a new Acura
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Gage Heiss
Merchandiser
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 27, 2025
The dealership was professional, efficient, personable,
The dealership was professional, efficient, personable, and very detailed. I had a wonderful experience. This is my fourth lease with Acura of Berlin.
Kevin Garcia
Product Specialist
Mar 17, 2025
Leo was nothing short of amazing.
Leo was nothing short of amazing. Made the process of buying a car easy and answered all questions as well as gave me answers ti questions I didn’t know to ask. Wonderful experience all around and pleased with my purchase.
Sales
Jim Pompei
Product Specialist
Claudia Dijmarescu
Product Specialist
Christian Rich
BDC Specialist
Leonard Pascual
Product Specialist
Navaraj Sankar
Product Specialist
Gage Heiss
Merchandiser
Kevin Garcia
Product Specialist
Keith Davis
Service Advisor
Mar 15, 2025
Great place!
Great place! Been going there since I purchased my car in 20217. The people are awesome...Keith Davis is my favorite!
Mar 13, 2025
I usually am able to get a service appointment relatively
I usually am able to get a service appointment relatively quickly. Keith and the others seem very nice,courteous and knowledgeable
Mar 09, 2025
The mechanic and technicians Keith and Eli need to go
The mechanic and technicians Keith and Eli need to go back to school. Very Unprofessional, they told me I needed and engine harness and didn’t even install it right and charged me $500. my car sat for 2 months at the dealership had to get it towed out of there. Relays and wires were disconnected i. My car that i dissconected before i brought it there. Its like they half assed my job and didn’t care to work on it. My car was the only car i. The whole lot that had snow and was tucked in the corner of the dealship. Im very upset 0 stars.
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Feb 18, 2025
Is hard to find good honest people now The Brain is one
Is hard to find good honest people now The Brain is one of people that will not let you disappointed He take pride of his job Wright person on wright position Thank you
Tom Suchojad
Finance Manager
Mar 19, 2025
Came in knowing what I wanted but I wasn’t met with any
Came in knowing what I wanted but I wasn’t met with any pushy sales tactics or finance discussions. I hate the car buying experience (maybe part of the reason why I had my last MDX for 12 years), but they made this upgrade experience less painful. Thank you!
Mar 17, 2025
Leo was nothing short of amazing.
Leo was nothing short of amazing. Made the process of buying a car easy and answered all questions as well as gave me answers ti questions I didn’t know to ask. Wonderful experience all around and pleased with my purchase.
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Mar 10, 2025
Very impressive team.
Very impressive team. I enjoyed working with everyone at the dealership at all levels. Leo did a fantastic job and has a great attitude. Very respectful and responsive to my questions and concerns.
Mar 03, 2025
Acura of Berlin was the BEST car buying experience I’ve
Acura of Berlin was the BEST car buying experience I’ve ever had! Jim Pompei was an exceptional Sales Consultant & Tom Suchojad was an excellent Business Manager! They were professional, knowledgeable, patient and kind! I have already told my friends how amazing Acura of Berlin is!
Jim Pompei
Product Specialist
Mar 19, 2025
Came in knowing what I wanted but I wasn’t met with any
Came in knowing what I wanted but I wasn’t met with any pushy sales tactics or finance discussions. I hate the car buying experience (maybe part of the reason why I had my last MDX for 12 years), but they made this upgrade experience less painful. Thank you!
Mar 12, 2025
Great Experience would definitely go back again, and
Great Experience would definitely go back again, and recommend others to do business with Acura of Berlin
Mar 12, 2025
Jim helped me find my stunning Acura RDX.
Jim helped me find my stunning Acura RDX. He was very knowledgeable, helpful, friendly, and guided me thru my whole car buying process. He had great communication, was very transparent with me and made the whole buying process seamless. I would 10/10 recommend working with Jim to find your next vehicle!
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Mar 03, 2025
Acura of Berlin was the BEST car buying experience I’ve
Acura of Berlin was the BEST car buying experience I’ve ever had! Jim Pompei was an exceptional Sales Consultant & Tom Suchojad was an excellent Business Manager! They were professional, knowledgeable, patient and kind! I have already told my friends how amazing Acura of Berlin is!
Jonathan Roath
Service Advisor
Mar 10, 2025
The service team is excellent.
The service team is excellent. Very professional and knowledgeable. I would recommend buying from them.
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Feb 25, 2025
Horrible experience.
Horrible experience. Brought in my car for a crankshaft recall and ended up with a broken motor mount. They won't pay to fix it and won't return my calls. Service manager was supposed to call me multiple times and never did.
Feb 16, 2025
You guys are great.
You guys are great. You’re prompt. Jonathon and others have always explained things so that I understand.
Feb 09, 2025
Acura Berlin is my dealer for my cars services.
Acura Berlin is my dealer for my cars services. I have been with them about 15 yrs. Very reliable dealer. Johnathan is a super service consultant. Very professional, promptly and knowledgeable. I had him the last few times and very satisfied with him. Never late in his promising and the work completed as promised. Thank you and keep up the good work!
Brandon Hines
General Sales Manager
Mar 19, 2025
Came in knowing what I wanted but I wasn’t met with any
Came in knowing what I wanted but I wasn’t met with any pushy sales tactics or finance discussions. I hate the car buying experience (maybe part of the reason why I had my last MDX for 12 years), but they made this upgrade experience less painful. Thank you!
Mar 12, 2025
Great Experience would definitely go back again, and
Great Experience would definitely go back again, and recommend others to do business with Acura of Berlin
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Mar 01, 2025
Raj is professional with his interactions with customers.
Raj is professional with his interactions with customers. Did not feel stressed or pressured into any deal. Would recommend to anyone looking for an Acura.
Feb 19, 2025
The purchase of my new Integra went very smoothly,
The purchase of my new Integra went very smoothly, everyone was helpful and explained everything to me throughly. Definitely would come back and purchase another car.
Claudia Dijmarescu
Product Specialist
Mar 13, 2025
Pleasant and smooth Claudia was very easy to work with
Pleasant and smooth Claudia was very easy to work with and she was very nice!
Mar 12, 2025
Great Experience would definitely go back again, and
Great Experience would definitely go back again, and recommend others to do business with Acura of Berlin
Feb 27, 2025
I spoke to Christian on Wednesday and told him I'd be
I spoke to Christian on Wednesday and told him I'd be coming in Thursday to see a vehicle. He would not be in, but set me up to see Leo. Leo greeted me like family walking through the door, worked hard to show me every option that might work and to understand my needs. We sat with Lucious the sales manager, who was also an absolute please to work with and gave me an amazing deal on both my trade, and the new vehicle. I had researched and knew what to expect, but the entire staff exceeded those expectations. I also got the opportunity to chat with Eric, the GM. Great guy, and very easy to want to do business with. When it came time to sign paperwork I met Claudia, who was extremely helpful, kind and patient. Overall this was one of, if not the best car buying experience I've had. Highly recommend anyone looking for an Acura check these guys out.
Feb 19, 2025
The purchase of my new Integra went very smoothly,
The purchase of my new Integra went very smoothly, everyone was helpful and explained everything to me throughly. Definitely would come back and purchase another car.
Feb 10, 2025
I am very pleased with my experience thus far!
I am very pleased with my experience thus far! Great team and everyone I interacted with made me feel welcomed with no pressure or annoying sales pitches!
Matthew Roy
Cashier/Appointment Coordinator
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Feb 18, 2025
Is hard to find good honest people now The Brain is one
Is hard to find good honest people now The Brain is one of people that will not let you disappointed He take pride of his job Wright person on wright position Thank you
Jan 05, 2025
The service department was professional , courteous, and
The service department was professional , courteous, and precise. They went above & beyond to be sure I was satisfied with the work.
Jan 01, 2025
Great service, stayed within the advised timeframe, very
Great service, stayed within the advised timeframe, very courteous staff. Would highly recommend this dealership
Dec 31, 2024
Was told one thing and my husband was told another.
Was told one thing and my husband was told another. Wish everyone was on the same page. At the end everything worked out
Lucius Ulett
Sales Manager
Mar 10, 2025
Very impressive team.
Very impressive team. I enjoyed working with everyone at the dealership at all levels. Leo did a fantastic job and has a great attitude. Very respectful and responsive to my questions and concerns.
Feb 19, 2025
The purchase of my new Integra went very smoothly,
The purchase of my new Integra went very smoothly, everyone was helpful and explained everything to me throughly. Definitely would come back and purchase another car.
Feb 15, 2025
The car was as described online, the sales team did not
The car was as described online, the sales team did not try to pull and “fast ones”, and they were respectful of my time. Would go back again.
Feb 11, 2025
I must say that Acura of Berlin is very welcoming!
I must say that Acura of Berlin is very welcoming! It was my first time stepping in this dealership and it was very clean. It was my first time even considering the Acura brand. The hospitality and guest experience was extremely amazing. Lucius Ulett went above and beyond to really help me look for something that would suit my everyday needs. He listened to what I wanted and helped me to reach where I wanted to be payment wise as well. Jim Pompei was super helpful in walking me through everything in terms of what Acura is all about and the benefits to owning an Acura. It was my first time leasing/purchasing a car so there was a lot of information I had to take in. Tom Suchojad did walk me through the financial aspect and answered any and all questions that I had. He took his time and didn't make me feel rushed. He made it a lot more comfortable for me and made me feel happy with my overall decision in the end. I appreciated all the support from these professionals as they went above and beyond to make me feel comfortable and make car buying a breeze!
Jan 20, 2025
Outstanding dealership.
Outstanding dealership. The sales professional, Raj, knew the 2025 MDX, showed me all the options, got me a great deal. Lucius, the sales manager, worked hard to get me super terms on a lease
Eric Diaz
General Manager
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Mar 01, 2025
Raj is professional with his interactions with customers.
Raj is professional with his interactions with customers. Did not feel stressed or pressured into any deal. Would recommend to anyone looking for an Acura.
Feb 19, 2025
The purchase of my new Integra went very smoothly,
The purchase of my new Integra went very smoothly, everyone was helpful and explained everything to me throughly. Definitely would come back and purchase another car.
Jan 31, 2025
They handled my car very well and informed me on more
They handled my car very well and informed me on more information about my car I did not know
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Javier Rivera
Parts Specialist
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 15, 2025
Very professional, knowledgeable and courtious staff,
Very professional, knowledgeable and courtious staff, especially Leo. Leo was was a pleasure to do business with. I highly recommend him to anyone looking to purchase a vehicle.
Sep 22, 2024
Acura of Berlin is hands down the best dealership in the
Acura of Berlin is hands down the best dealership in the area. It's a professional, clean, welcoming and low-pressure environment. I have purchased two vehicles from this dealership within a year. I recommended a friend to check them out and he drove out with a new ZDX Type S! Eric Diaz, the GM, is a personable and respectable individual. He ensures the customer's utmost satisfaction. Keith Davis in the service department is helpful and reassuring. He kept me informed on each step of a battery issue I was having. He then followed up to make sure all of my needs were met. I highly recommend Acura of Berlin.
Sep 14, 2024
Acura Of Berlin is excellent!
Acura Of Berlin is excellent! Wether you are buying a vehicle or servicing one, everyone I come in contact with are wonderful. Jim is a great person & salesman and Jaime always helps me with servicing my Acura.
Sep 14, 2024
Jonathan was amazing.
Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my oil change timely. Matthew is always great when checking out -
Brian Roush
Service Advisor
Mar 13, 2025
Good service as always and friendly highly recommended.
Good service as always and friendly highly recommended. Nice clean waiting area never a problem.
Mar 11, 2025
They are so helpful and thorough in everything they do!
They are so helpful and thorough in everything they do! They spend time with you and never make you feel as if you are not the most important person to take care of.
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Mar 03, 2025
Brian is a true professional and an asset to Acura of
Brian is a true professional and an asset to Acura of Berlin. The world needs more people to understand what customer service is. Thank you Brian
Feb 27, 2025
Great Intake process, great customer-first approach.
Great Intake process, great customer-first approach. Grateful for Brian's input and his help today resolving a technical issue with my wife's MDX. We'll be back for additional scheduled maintenance soon. We've had a great experience with this dealership all along.
Christian Rich
BDC Specialist
Mar 19, 2025
Came in knowing what I wanted but I wasn’t met with any
Came in knowing what I wanted but I wasn’t met with any pushy sales tactics or finance discussions. I hate the car buying experience (maybe part of the reason why I had my last MDX for 12 years), but they made this upgrade experience less painful. Thank you!
Feb 27, 2025
I spoke to Christian on Wednesday and told him I'd be
I spoke to Christian on Wednesday and told him I'd be coming in Thursday to see a vehicle. He would not be in, but set me up to see Leo. Leo greeted me like family walking through the door, worked hard to show me every option that might work and to understand my needs. We sat with Lucious the sales manager, who was also an absolute please to work with and gave me an amazing deal on both my trade, and the new vehicle. I had researched and knew what to expect, but the entire staff exceeded those expectations. I also got the opportunity to chat with Eric, the GM. Great guy, and very easy to want to do business with. When it came time to sign paperwork I met Claudia, who was extremely helpful, kind and patient. Overall this was one of, if not the best car buying experience I've had. Highly recommend anyone looking for an Acura check these guys out.
Feb 15, 2025
The car was as described online, the sales team did not
The car was as described online, the sales team did not try to pull and “fast ones”, and they were respectful of my time. Would go back again.
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 27, 2025
The dealership was professional, efficient, personable,
The dealership was professional, efficient, personable, and very detailed. I had a wonderful experience. This is my fourth lease with Acura of Berlin.
Leonard Pascual
Product Specialist
Mar 17, 2025
Leo was nothing short of amazing.
Leo was nothing short of amazing. Made the process of buying a car easy and answered all questions as well as gave me answers ti questions I didn’t know to ask. Wonderful experience all around and pleased with my purchase.
Mar 10, 2025
Very impressive team.
Very impressive team. I enjoyed working with everyone at the dealership at all levels. Leo did a fantastic job and has a great attitude. Very respectful and responsive to my questions and concerns.
Feb 27, 2025
I spoke to Christian on Wednesday and told him I'd be
I spoke to Christian on Wednesday and told him I'd be coming in Thursday to see a vehicle. He would not be in, but set me up to see Leo. Leo greeted me like family walking through the door, worked hard to show me every option that might work and to understand my needs. We sat with Lucious the sales manager, who was also an absolute please to work with and gave me an amazing deal on both my trade, and the new vehicle. I had researched and knew what to expect, but the entire staff exceeded those expectations. I also got the opportunity to chat with Eric, the GM. Great guy, and very easy to want to do business with. When it came time to sign paperwork I met Claudia, who was extremely helpful, kind and patient. Overall this was one of, if not the best car buying experience I've had. Highly recommend anyone looking for an Acura check these guys out.
Feb 06, 2025
I felt anxious about making such a large purchase.
I felt anxious about making such a large purchase. Leo made the process easier. He was friendly and polite. The overall experience was great!
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Steve Hooker
Parts Manager
Jan 15, 2025
Very professional, knowledgeable and courtious staff,
Very professional, knowledgeable and courtious staff, especially Leo. Leo was was a pleasure to do business with. I highly recommend him to anyone looking to purchase a vehicle.
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Jul 30, 2024
Buying a vehicle was a great experience, simple, fast,
Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure.
Apr 17, 2024
Keith has been helping me with repairs for my car
Keith has been helping me with repairs for my car inflicted by my teenage son. He has been instrumental in getting it all handled and being patient with me.
Nov 02, 2023
Jessica help me so much honestly she really helped me in
Jessica help me so much honestly she really helped me in a time of need
Navaraj Sankar
Product Specialist
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Mar 01, 2025
Will go above and beyond for costumers.
Will go above and beyond for costumers. Definitely needs some tenure from the time of writing this review but will make for a good advocate for buyers. Would definitely recommend to family and friends!
Mar 01, 2025
Raj is professional with his interactions with customers.
Raj is professional with his interactions with customers. Did not feel stressed or pressured into any deal. Would recommend to anyone looking for an Acura.
Feb 18, 2025
Mathew Garapic is a great salesman and I would recommend
Mathew Garapic is a great salesman and I would recommend this dealer to any one looking for a car
Feb 10, 2025
I am very pleased with my experience thus far!
I am very pleased with my experience thus far! Great team and everyone I interacted with made me feel welcomed with no pressure or annoying sales pitches!
Rachel Cutler
Service Manager
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Feb 25, 2025
Horrible experience.
Horrible experience. Brought in my car for a crankshaft recall and ended up with a broken motor mount. They won't pay to fix it and won't return my calls. Service manager was supposed to call me multiple times and never did.
Feb 14, 2025
WARNING*******Purchased certified pre owned vehicle
WARNING*******Purchased certified pre owned vehicle within short time of having car issues occurred. Took to another Acura dealership that stated there were several problems. Trying to get this corrected by Acura of Berlin and Rachel will not call back. I have left 4 messages. The one person that did call back was rude would not listen ,unprofessional kept interrupting me and then hung up on me. I have a video and voicemail from another Northeast Acura dealership stating what needs to be fixed. I was told by Acura of Berlin that sometimes dealerships over exaggerate to get more money wow just blows my mind! Stand behind your products you sell!! Consider this before you purchase any car from Acura of Berlin dealership as they do not stand behind their vehicles they sell!!!
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 28, 2025
I was very happy with the service and people working
I was very happy with the service and people working around my car Thank you very much
Deven Selander
Parts Advisor
Feb 27, 2025
I spoke to Christian on Wednesday and told him I'd be
I spoke to Christian on Wednesday and told him I'd be coming in Thursday to see a vehicle. He would not be in, but set me up to see Leo. Leo greeted me like family walking through the door, worked hard to show me every option that might work and to understand my needs. We sat with Lucious the sales manager, who was also an absolute please to work with and gave me an amazing deal on both my trade, and the new vehicle. I had researched and knew what to expect, but the entire staff exceeded those expectations. I also got the opportunity to chat with Eric, the GM. Great guy, and very easy to want to do business with. When it came time to sign paperwork I met Claudia, who was extremely helpful, kind and patient. Overall this was one of, if not the best car buying experience I've had. Highly recommend anyone looking for an Acura check these guys out.
Dec 12, 2024
Claudia made the entire process easy and seamless.
Claudia made the entire process easy and seamless. Happy to recommend to anyone looking for a new Acura
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Gage Heiss
Merchandiser
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 27, 2025
The dealership was professional, efficient, personable,
The dealership was professional, efficient, personable, and very detailed. I had a wonderful experience. This is my fourth lease with Acura of Berlin.
Kevin Garcia
Product Specialist
Mar 17, 2025
Leo was nothing short of amazing.
Leo was nothing short of amazing. Made the process of buying a car easy and answered all questions as well as gave me answers ti questions I didn’t know to ask. Wonderful experience all around and pleased with my purchase.
Service
Keith Davis
Service Advisor
Jonathan Roath
Service Advisor
Matthew Roy
Cashier/Appointment Coordinator
Brian Roush
Service Advisor
Rachel Cutler
Service Manager
Keith Davis
Service Advisor
Mar 15, 2025
Great place!
Great place! Been going there since I purchased my car in 20217. The people are awesome...Keith Davis is my favorite!
Mar 13, 2025
I usually am able to get a service appointment relatively
I usually am able to get a service appointment relatively quickly. Keith and the others seem very nice,courteous and knowledgeable
Mar 09, 2025
The mechanic and technicians Keith and Eli need to go
The mechanic and technicians Keith and Eli need to go back to school. Very Unprofessional, they told me I needed and engine harness and didn’t even install it right and charged me $500. my car sat for 2 months at the dealership had to get it towed out of there. Relays and wires were disconnected i. My car that i dissconected before i brought it there. Its like they half assed my job and didn’t care to work on it. My car was the only car i. The whole lot that had snow and was tucked in the corner of the dealship. Im very upset 0 stars.
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Feb 18, 2025
Is hard to find good honest people now The Brain is one
Is hard to find good honest people now The Brain is one of people that will not let you disappointed He take pride of his job Wright person on wright position Thank you
Tom Suchojad
Finance Manager
Mar 19, 2025
Came in knowing what I wanted but I wasn’t met with any
Came in knowing what I wanted but I wasn’t met with any pushy sales tactics or finance discussions. I hate the car buying experience (maybe part of the reason why I had my last MDX for 12 years), but they made this upgrade experience less painful. Thank you!
Mar 17, 2025
Leo was nothing short of amazing.
Leo was nothing short of amazing. Made the process of buying a car easy and answered all questions as well as gave me answers ti questions I didn’t know to ask. Wonderful experience all around and pleased with my purchase.
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Mar 10, 2025
Very impressive team.
Very impressive team. I enjoyed working with everyone at the dealership at all levels. Leo did a fantastic job and has a great attitude. Very respectful and responsive to my questions and concerns.
Mar 03, 2025
Acura of Berlin was the BEST car buying experience I’ve
Acura of Berlin was the BEST car buying experience I’ve ever had! Jim Pompei was an exceptional Sales Consultant & Tom Suchojad was an excellent Business Manager! They were professional, knowledgeable, patient and kind! I have already told my friends how amazing Acura of Berlin is!
Jim Pompei
Product Specialist
Mar 19, 2025
Came in knowing what I wanted but I wasn’t met with any
Came in knowing what I wanted but I wasn’t met with any pushy sales tactics or finance discussions. I hate the car buying experience (maybe part of the reason why I had my last MDX for 12 years), but they made this upgrade experience less painful. Thank you!
Mar 12, 2025
Great Experience would definitely go back again, and
Great Experience would definitely go back again, and recommend others to do business with Acura of Berlin
Mar 12, 2025
Jim helped me find my stunning Acura RDX.
Jim helped me find my stunning Acura RDX. He was very knowledgeable, helpful, friendly, and guided me thru my whole car buying process. He had great communication, was very transparent with me and made the whole buying process seamless. I would 10/10 recommend working with Jim to find your next vehicle!
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Mar 03, 2025
Acura of Berlin was the BEST car buying experience I’ve
Acura of Berlin was the BEST car buying experience I’ve ever had! Jim Pompei was an exceptional Sales Consultant & Tom Suchojad was an excellent Business Manager! They were professional, knowledgeable, patient and kind! I have already told my friends how amazing Acura of Berlin is!
Jonathan Roath
Service Advisor
Mar 10, 2025
The service team is excellent.
The service team is excellent. Very professional and knowledgeable. I would recommend buying from them.
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Feb 25, 2025
Horrible experience.
Horrible experience. Brought in my car for a crankshaft recall and ended up with a broken motor mount. They won't pay to fix it and won't return my calls. Service manager was supposed to call me multiple times and never did.
Feb 16, 2025
You guys are great.
You guys are great. You’re prompt. Jonathon and others have always explained things so that I understand.
Feb 09, 2025
Acura Berlin is my dealer for my cars services.
Acura Berlin is my dealer for my cars services. I have been with them about 15 yrs. Very reliable dealer. Johnathan is a super service consultant. Very professional, promptly and knowledgeable. I had him the last few times and very satisfied with him. Never late in his promising and the work completed as promised. Thank you and keep up the good work!
Brandon Hines
General Sales Manager
Mar 19, 2025
Came in knowing what I wanted but I wasn’t met with any
Came in knowing what I wanted but I wasn’t met with any pushy sales tactics or finance discussions. I hate the car buying experience (maybe part of the reason why I had my last MDX for 12 years), but they made this upgrade experience less painful. Thank you!
Mar 12, 2025
Great Experience would definitely go back again, and
Great Experience would definitely go back again, and recommend others to do business with Acura of Berlin
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Mar 01, 2025
Raj is professional with his interactions with customers.
Raj is professional with his interactions with customers. Did not feel stressed or pressured into any deal. Would recommend to anyone looking for an Acura.
Feb 19, 2025
The purchase of my new Integra went very smoothly,
The purchase of my new Integra went very smoothly, everyone was helpful and explained everything to me throughly. Definitely would come back and purchase another car.
Claudia Dijmarescu
Product Specialist
Mar 13, 2025
Pleasant and smooth Claudia was very easy to work with
Pleasant and smooth Claudia was very easy to work with and she was very nice!
Mar 12, 2025
Great Experience would definitely go back again, and
Great Experience would definitely go back again, and recommend others to do business with Acura of Berlin
Feb 27, 2025
I spoke to Christian on Wednesday and told him I'd be
I spoke to Christian on Wednesday and told him I'd be coming in Thursday to see a vehicle. He would not be in, but set me up to see Leo. Leo greeted me like family walking through the door, worked hard to show me every option that might work and to understand my needs. We sat with Lucious the sales manager, who was also an absolute please to work with and gave me an amazing deal on both my trade, and the new vehicle. I had researched and knew what to expect, but the entire staff exceeded those expectations. I also got the opportunity to chat with Eric, the GM. Great guy, and very easy to want to do business with. When it came time to sign paperwork I met Claudia, who was extremely helpful, kind and patient. Overall this was one of, if not the best car buying experience I've had. Highly recommend anyone looking for an Acura check these guys out.
Feb 19, 2025
The purchase of my new Integra went very smoothly,
The purchase of my new Integra went very smoothly, everyone was helpful and explained everything to me throughly. Definitely would come back and purchase another car.
Feb 10, 2025
I am very pleased with my experience thus far!
I am very pleased with my experience thus far! Great team and everyone I interacted with made me feel welcomed with no pressure or annoying sales pitches!
Matthew Roy
Cashier/Appointment Coordinator
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Feb 18, 2025
Is hard to find good honest people now The Brain is one
Is hard to find good honest people now The Brain is one of people that will not let you disappointed He take pride of his job Wright person on wright position Thank you
Jan 05, 2025
The service department was professional , courteous, and
The service department was professional , courteous, and precise. They went above & beyond to be sure I was satisfied with the work.
Jan 01, 2025
Great service, stayed within the advised timeframe, very
Great service, stayed within the advised timeframe, very courteous staff. Would highly recommend this dealership
Dec 31, 2024
Was told one thing and my husband was told another.
Was told one thing and my husband was told another. Wish everyone was on the same page. At the end everything worked out
Lucius Ulett
Sales Manager
Mar 10, 2025
Very impressive team.
Very impressive team. I enjoyed working with everyone at the dealership at all levels. Leo did a fantastic job and has a great attitude. Very respectful and responsive to my questions and concerns.
Feb 19, 2025
The purchase of my new Integra went very smoothly,
The purchase of my new Integra went very smoothly, everyone was helpful and explained everything to me throughly. Definitely would come back and purchase another car.
Feb 15, 2025
The car was as described online, the sales team did not
The car was as described online, the sales team did not try to pull and “fast ones”, and they were respectful of my time. Would go back again.
Feb 11, 2025
I must say that Acura of Berlin is very welcoming!
I must say that Acura of Berlin is very welcoming! It was my first time stepping in this dealership and it was very clean. It was my first time even considering the Acura brand. The hospitality and guest experience was extremely amazing. Lucius Ulett went above and beyond to really help me look for something that would suit my everyday needs. He listened to what I wanted and helped me to reach where I wanted to be payment wise as well. Jim Pompei was super helpful in walking me through everything in terms of what Acura is all about and the benefits to owning an Acura. It was my first time leasing/purchasing a car so there was a lot of information I had to take in. Tom Suchojad did walk me through the financial aspect and answered any and all questions that I had. He took his time and didn't make me feel rushed. He made it a lot more comfortable for me and made me feel happy with my overall decision in the end. I appreciated all the support from these professionals as they went above and beyond to make me feel comfortable and make car buying a breeze!
Jan 20, 2025
Outstanding dealership.
Outstanding dealership. The sales professional, Raj, knew the 2025 MDX, showed me all the options, got me a great deal. Lucius, the sales manager, worked hard to get me super terms on a lease
Eric Diaz
General Manager
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Mar 01, 2025
Raj is professional with his interactions with customers.
Raj is professional with his interactions with customers. Did not feel stressed or pressured into any deal. Would recommend to anyone looking for an Acura.
Feb 19, 2025
The purchase of my new Integra went very smoothly,
The purchase of my new Integra went very smoothly, everyone was helpful and explained everything to me throughly. Definitely would come back and purchase another car.
Jan 31, 2025
They handled my car very well and informed me on more
They handled my car very well and informed me on more information about my car I did not know
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Javier Rivera
Parts Specialist
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 15, 2025
Very professional, knowledgeable and courtious staff,
Very professional, knowledgeable and courtious staff, especially Leo. Leo was was a pleasure to do business with. I highly recommend him to anyone looking to purchase a vehicle.
Sep 22, 2024
Acura of Berlin is hands down the best dealership in the
Acura of Berlin is hands down the best dealership in the area. It's a professional, clean, welcoming and low-pressure environment. I have purchased two vehicles from this dealership within a year. I recommended a friend to check them out and he drove out with a new ZDX Type S! Eric Diaz, the GM, is a personable and respectable individual. He ensures the customer's utmost satisfaction. Keith Davis in the service department is helpful and reassuring. He kept me informed on each step of a battery issue I was having. He then followed up to make sure all of my needs were met. I highly recommend Acura of Berlin.
Sep 14, 2024
Acura Of Berlin is excellent!
Acura Of Berlin is excellent! Wether you are buying a vehicle or servicing one, everyone I come in contact with are wonderful. Jim is a great person & salesman and Jaime always helps me with servicing my Acura.
Sep 14, 2024
Jonathan was amazing.
Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my oil change timely. Matthew is always great when checking out -
Brian Roush
Service Advisor
Mar 13, 2025
Good service as always and friendly highly recommended.
Good service as always and friendly highly recommended. Nice clean waiting area never a problem.
Mar 11, 2025
They are so helpful and thorough in everything they do!
They are so helpful and thorough in everything they do! They spend time with you and never make you feel as if you are not the most important person to take care of.
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Mar 03, 2025
Brian is a true professional and an asset to Acura of
Brian is a true professional and an asset to Acura of Berlin. The world needs more people to understand what customer service is. Thank you Brian
Feb 27, 2025
Great Intake process, great customer-first approach.
Great Intake process, great customer-first approach. Grateful for Brian's input and his help today resolving a technical issue with my wife's MDX. We'll be back for additional scheduled maintenance soon. We've had a great experience with this dealership all along.
Christian Rich
BDC Specialist
Mar 19, 2025
Came in knowing what I wanted but I wasn’t met with any
Came in knowing what I wanted but I wasn’t met with any pushy sales tactics or finance discussions. I hate the car buying experience (maybe part of the reason why I had my last MDX for 12 years), but they made this upgrade experience less painful. Thank you!
Feb 27, 2025
I spoke to Christian on Wednesday and told him I'd be
I spoke to Christian on Wednesday and told him I'd be coming in Thursday to see a vehicle. He would not be in, but set me up to see Leo. Leo greeted me like family walking through the door, worked hard to show me every option that might work and to understand my needs. We sat with Lucious the sales manager, who was also an absolute please to work with and gave me an amazing deal on both my trade, and the new vehicle. I had researched and knew what to expect, but the entire staff exceeded those expectations. I also got the opportunity to chat with Eric, the GM. Great guy, and very easy to want to do business with. When it came time to sign paperwork I met Claudia, who was extremely helpful, kind and patient. Overall this was one of, if not the best car buying experience I've had. Highly recommend anyone looking for an Acura check these guys out.
Feb 15, 2025
The car was as described online, the sales team did not
The car was as described online, the sales team did not try to pull and “fast ones”, and they were respectful of my time. Would go back again.
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 27, 2025
The dealership was professional, efficient, personable,
The dealership was professional, efficient, personable, and very detailed. I had a wonderful experience. This is my fourth lease with Acura of Berlin.
Leonard Pascual
Product Specialist
Mar 17, 2025
Leo was nothing short of amazing.
Leo was nothing short of amazing. Made the process of buying a car easy and answered all questions as well as gave me answers ti questions I didn’t know to ask. Wonderful experience all around and pleased with my purchase.
Mar 10, 2025
Very impressive team.
Very impressive team. I enjoyed working with everyone at the dealership at all levels. Leo did a fantastic job and has a great attitude. Very respectful and responsive to my questions and concerns.
Feb 27, 2025
I spoke to Christian on Wednesday and told him I'd be
I spoke to Christian on Wednesday and told him I'd be coming in Thursday to see a vehicle. He would not be in, but set me up to see Leo. Leo greeted me like family walking through the door, worked hard to show me every option that might work and to understand my needs. We sat with Lucious the sales manager, who was also an absolute please to work with and gave me an amazing deal on both my trade, and the new vehicle. I had researched and knew what to expect, but the entire staff exceeded those expectations. I also got the opportunity to chat with Eric, the GM. Great guy, and very easy to want to do business with. When it came time to sign paperwork I met Claudia, who was extremely helpful, kind and patient. Overall this was one of, if not the best car buying experience I've had. Highly recommend anyone looking for an Acura check these guys out.
Feb 06, 2025
I felt anxious about making such a large purchase.
I felt anxious about making such a large purchase. Leo made the process easier. He was friendly and polite. The overall experience was great!
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Steve Hooker
Parts Manager
Jan 15, 2025
Very professional, knowledgeable and courtious staff,
Very professional, knowledgeable and courtious staff, especially Leo. Leo was was a pleasure to do business with. I highly recommend him to anyone looking to purchase a vehicle.
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Jul 30, 2024
Buying a vehicle was a great experience, simple, fast,
Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure.
Apr 17, 2024
Keith has been helping me with repairs for my car
Keith has been helping me with repairs for my car inflicted by my teenage son. He has been instrumental in getting it all handled and being patient with me.
Nov 02, 2023
Jessica help me so much honestly she really helped me in
Jessica help me so much honestly she really helped me in a time of need
Navaraj Sankar
Product Specialist
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Mar 01, 2025
Will go above and beyond for costumers.
Will go above and beyond for costumers. Definitely needs some tenure from the time of writing this review but will make for a good advocate for buyers. Would definitely recommend to family and friends!
Mar 01, 2025
Raj is professional with his interactions with customers.
Raj is professional with his interactions with customers. Did not feel stressed or pressured into any deal. Would recommend to anyone looking for an Acura.
Feb 18, 2025
Mathew Garapic is a great salesman and I would recommend
Mathew Garapic is a great salesman and I would recommend this dealer to any one looking for a car
Feb 10, 2025
I am very pleased with my experience thus far!
I am very pleased with my experience thus far! Great team and everyone I interacted with made me feel welcomed with no pressure or annoying sales pitches!
Rachel Cutler
Service Manager
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Feb 25, 2025
Horrible experience.
Horrible experience. Brought in my car for a crankshaft recall and ended up with a broken motor mount. They won't pay to fix it and won't return my calls. Service manager was supposed to call me multiple times and never did.
Feb 14, 2025
WARNING*******Purchased certified pre owned vehicle
WARNING*******Purchased certified pre owned vehicle within short time of having car issues occurred. Took to another Acura dealership that stated there were several problems. Trying to get this corrected by Acura of Berlin and Rachel will not call back. I have left 4 messages. The one person that did call back was rude would not listen ,unprofessional kept interrupting me and then hung up on me. I have a video and voicemail from another Northeast Acura dealership stating what needs to be fixed. I was told by Acura of Berlin that sometimes dealerships over exaggerate to get more money wow just blows my mind! Stand behind your products you sell!! Consider this before you purchase any car from Acura of Berlin dealership as they do not stand behind their vehicles they sell!!!
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 28, 2025
I was very happy with the service and people working
I was very happy with the service and people working around my car Thank you very much
Deven Selander
Parts Advisor
Feb 27, 2025
I spoke to Christian on Wednesday and told him I'd be
I spoke to Christian on Wednesday and told him I'd be coming in Thursday to see a vehicle. He would not be in, but set me up to see Leo. Leo greeted me like family walking through the door, worked hard to show me every option that might work and to understand my needs. We sat with Lucious the sales manager, who was also an absolute please to work with and gave me an amazing deal on both my trade, and the new vehicle. I had researched and knew what to expect, but the entire staff exceeded those expectations. I also got the opportunity to chat with Eric, the GM. Great guy, and very easy to want to do business with. When it came time to sign paperwork I met Claudia, who was extremely helpful, kind and patient. Overall this was one of, if not the best car buying experience I've had. Highly recommend anyone looking for an Acura check these guys out.
Dec 12, 2024
Claudia made the entire process easy and seamless.
Claudia made the entire process easy and seamless. Happy to recommend to anyone looking for a new Acura
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Gage Heiss
Merchandiser
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 27, 2025
The dealership was professional, efficient, personable,
The dealership was professional, efficient, personable, and very detailed. I had a wonderful experience. This is my fourth lease with Acura of Berlin.
Kevin Garcia
Product Specialist
Mar 17, 2025
Leo was nothing short of amazing.
Leo was nothing short of amazing. Made the process of buying a car easy and answered all questions as well as gave me answers ti questions I didn’t know to ask. Wonderful experience all around and pleased with my purchase.
Parts
Javier Rivera
Parts Specialist
Steve Hooker
Parts Manager
Deven Selander
Parts Advisor
Keith Davis
Service Advisor
Mar 15, 2025
Great place!
Great place! Been going there since I purchased my car in 20217. The people are awesome...Keith Davis is my favorite!
Mar 13, 2025
I usually am able to get a service appointment relatively
I usually am able to get a service appointment relatively quickly. Keith and the others seem very nice,courteous and knowledgeable
Mar 09, 2025
The mechanic and technicians Keith and Eli need to go
The mechanic and technicians Keith and Eli need to go back to school. Very Unprofessional, they told me I needed and engine harness and didn’t even install it right and charged me $500. my car sat for 2 months at the dealership had to get it towed out of there. Relays and wires were disconnected i. My car that i dissconected before i brought it there. Its like they half assed my job and didn’t care to work on it. My car was the only car i. The whole lot that had snow and was tucked in the corner of the dealship. Im very upset 0 stars.
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Feb 18, 2025
Is hard to find good honest people now The Brain is one
Is hard to find good honest people now The Brain is one of people that will not let you disappointed He take pride of his job Wright person on wright position Thank you
Tom Suchojad
Finance Manager
Mar 19, 2025
Came in knowing what I wanted but I wasn’t met with any
Came in knowing what I wanted but I wasn’t met with any pushy sales tactics or finance discussions. I hate the car buying experience (maybe part of the reason why I had my last MDX for 12 years), but they made this upgrade experience less painful. Thank you!
Mar 17, 2025
Leo was nothing short of amazing.
Leo was nothing short of amazing. Made the process of buying a car easy and answered all questions as well as gave me answers ti questions I didn’t know to ask. Wonderful experience all around and pleased with my purchase.
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Mar 10, 2025
Very impressive team.
Very impressive team. I enjoyed working with everyone at the dealership at all levels. Leo did a fantastic job and has a great attitude. Very respectful and responsive to my questions and concerns.
Mar 03, 2025
Acura of Berlin was the BEST car buying experience I’ve
Acura of Berlin was the BEST car buying experience I’ve ever had! Jim Pompei was an exceptional Sales Consultant & Tom Suchojad was an excellent Business Manager! They were professional, knowledgeable, patient and kind! I have already told my friends how amazing Acura of Berlin is!
Jim Pompei
Product Specialist
Mar 19, 2025
Came in knowing what I wanted but I wasn’t met with any
Came in knowing what I wanted but I wasn’t met with any pushy sales tactics or finance discussions. I hate the car buying experience (maybe part of the reason why I had my last MDX for 12 years), but they made this upgrade experience less painful. Thank you!
Mar 12, 2025
Great Experience would definitely go back again, and
Great Experience would definitely go back again, and recommend others to do business with Acura of Berlin
Mar 12, 2025
Jim helped me find my stunning Acura RDX.
Jim helped me find my stunning Acura RDX. He was very knowledgeable, helpful, friendly, and guided me thru my whole car buying process. He had great communication, was very transparent with me and made the whole buying process seamless. I would 10/10 recommend working with Jim to find your next vehicle!
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Mar 03, 2025
Acura of Berlin was the BEST car buying experience I’ve
Acura of Berlin was the BEST car buying experience I’ve ever had! Jim Pompei was an exceptional Sales Consultant & Tom Suchojad was an excellent Business Manager! They were professional, knowledgeable, patient and kind! I have already told my friends how amazing Acura of Berlin is!
Jonathan Roath
Service Advisor
Mar 10, 2025
The service team is excellent.
The service team is excellent. Very professional and knowledgeable. I would recommend buying from them.
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Feb 25, 2025
Horrible experience.
Horrible experience. Brought in my car for a crankshaft recall and ended up with a broken motor mount. They won't pay to fix it and won't return my calls. Service manager was supposed to call me multiple times and never did.
Feb 16, 2025
You guys are great.
You guys are great. You’re prompt. Jonathon and others have always explained things so that I understand.
Feb 09, 2025
Acura Berlin is my dealer for my cars services.
Acura Berlin is my dealer for my cars services. I have been with them about 15 yrs. Very reliable dealer. Johnathan is a super service consultant. Very professional, promptly and knowledgeable. I had him the last few times and very satisfied with him. Never late in his promising and the work completed as promised. Thank you and keep up the good work!
Brandon Hines
General Sales Manager
Mar 19, 2025
Came in knowing what I wanted but I wasn’t met with any
Came in knowing what I wanted but I wasn’t met with any pushy sales tactics or finance discussions. I hate the car buying experience (maybe part of the reason why I had my last MDX for 12 years), but they made this upgrade experience less painful. Thank you!
Mar 12, 2025
Great Experience would definitely go back again, and
Great Experience would definitely go back again, and recommend others to do business with Acura of Berlin
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Mar 01, 2025
Raj is professional with his interactions with customers.
Raj is professional with his interactions with customers. Did not feel stressed or pressured into any deal. Would recommend to anyone looking for an Acura.
Feb 19, 2025
The purchase of my new Integra went very smoothly,
The purchase of my new Integra went very smoothly, everyone was helpful and explained everything to me throughly. Definitely would come back and purchase another car.
Claudia Dijmarescu
Product Specialist
Mar 13, 2025
Pleasant and smooth Claudia was very easy to work with
Pleasant and smooth Claudia was very easy to work with and she was very nice!
Mar 12, 2025
Great Experience would definitely go back again, and
Great Experience would definitely go back again, and recommend others to do business with Acura of Berlin
Feb 27, 2025
I spoke to Christian on Wednesday and told him I'd be
I spoke to Christian on Wednesday and told him I'd be coming in Thursday to see a vehicle. He would not be in, but set me up to see Leo. Leo greeted me like family walking through the door, worked hard to show me every option that might work and to understand my needs. We sat with Lucious the sales manager, who was also an absolute please to work with and gave me an amazing deal on both my trade, and the new vehicle. I had researched and knew what to expect, but the entire staff exceeded those expectations. I also got the opportunity to chat with Eric, the GM. Great guy, and very easy to want to do business with. When it came time to sign paperwork I met Claudia, who was extremely helpful, kind and patient. Overall this was one of, if not the best car buying experience I've had. Highly recommend anyone looking for an Acura check these guys out.
Feb 19, 2025
The purchase of my new Integra went very smoothly,
The purchase of my new Integra went very smoothly, everyone was helpful and explained everything to me throughly. Definitely would come back and purchase another car.
Feb 10, 2025
I am very pleased with my experience thus far!
I am very pleased with my experience thus far! Great team and everyone I interacted with made me feel welcomed with no pressure or annoying sales pitches!
Matthew Roy
Cashier/Appointment Coordinator
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Feb 18, 2025
Is hard to find good honest people now The Brain is one
Is hard to find good honest people now The Brain is one of people that will not let you disappointed He take pride of his job Wright person on wright position Thank you
Jan 05, 2025
The service department was professional , courteous, and
The service department was professional , courteous, and precise. They went above & beyond to be sure I was satisfied with the work.
Jan 01, 2025
Great service, stayed within the advised timeframe, very
Great service, stayed within the advised timeframe, very courteous staff. Would highly recommend this dealership
Dec 31, 2024
Was told one thing and my husband was told another.
Was told one thing and my husband was told another. Wish everyone was on the same page. At the end everything worked out
Lucius Ulett
Sales Manager
Mar 10, 2025
Very impressive team.
Very impressive team. I enjoyed working with everyone at the dealership at all levels. Leo did a fantastic job and has a great attitude. Very respectful and responsive to my questions and concerns.
Feb 19, 2025
The purchase of my new Integra went very smoothly,
The purchase of my new Integra went very smoothly, everyone was helpful and explained everything to me throughly. Definitely would come back and purchase another car.
Feb 15, 2025
The car was as described online, the sales team did not
The car was as described online, the sales team did not try to pull and “fast ones”, and they were respectful of my time. Would go back again.
Feb 11, 2025
I must say that Acura of Berlin is very welcoming!
I must say that Acura of Berlin is very welcoming! It was my first time stepping in this dealership and it was very clean. It was my first time even considering the Acura brand. The hospitality and guest experience was extremely amazing. Lucius Ulett went above and beyond to really help me look for something that would suit my everyday needs. He listened to what I wanted and helped me to reach where I wanted to be payment wise as well. Jim Pompei was super helpful in walking me through everything in terms of what Acura is all about and the benefits to owning an Acura. It was my first time leasing/purchasing a car so there was a lot of information I had to take in. Tom Suchojad did walk me through the financial aspect and answered any and all questions that I had. He took his time and didn't make me feel rushed. He made it a lot more comfortable for me and made me feel happy with my overall decision in the end. I appreciated all the support from these professionals as they went above and beyond to make me feel comfortable and make car buying a breeze!
Jan 20, 2025
Outstanding dealership.
Outstanding dealership. The sales professional, Raj, knew the 2025 MDX, showed me all the options, got me a great deal. Lucius, the sales manager, worked hard to get me super terms on a lease
Eric Diaz
General Manager
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Mar 01, 2025
Raj is professional with his interactions with customers.
Raj is professional with his interactions with customers. Did not feel stressed or pressured into any deal. Would recommend to anyone looking for an Acura.
Feb 19, 2025
The purchase of my new Integra went very smoothly,
The purchase of my new Integra went very smoothly, everyone was helpful and explained everything to me throughly. Definitely would come back and purchase another car.
Jan 31, 2025
They handled my car very well and informed me on more
They handled my car very well and informed me on more information about my car I did not know
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Javier Rivera
Parts Specialist
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 15, 2025
Very professional, knowledgeable and courtious staff,
Very professional, knowledgeable and courtious staff, especially Leo. Leo was was a pleasure to do business with. I highly recommend him to anyone looking to purchase a vehicle.
Sep 22, 2024
Acura of Berlin is hands down the best dealership in the
Acura of Berlin is hands down the best dealership in the area. It's a professional, clean, welcoming and low-pressure environment. I have purchased two vehicles from this dealership within a year. I recommended a friend to check them out and he drove out with a new ZDX Type S! Eric Diaz, the GM, is a personable and respectable individual. He ensures the customer's utmost satisfaction. Keith Davis in the service department is helpful and reassuring. He kept me informed on each step of a battery issue I was having. He then followed up to make sure all of my needs were met. I highly recommend Acura of Berlin.
Sep 14, 2024
Acura Of Berlin is excellent!
Acura Of Berlin is excellent! Wether you are buying a vehicle or servicing one, everyone I come in contact with are wonderful. Jim is a great person & salesman and Jaime always helps me with servicing my Acura.
Sep 14, 2024
Jonathan was amazing.
Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my oil change timely. Matthew is always great when checking out -
Brian Roush
Service Advisor
Mar 13, 2025
Good service as always and friendly highly recommended.
Good service as always and friendly highly recommended. Nice clean waiting area never a problem.
Mar 11, 2025
They are so helpful and thorough in everything they do!
They are so helpful and thorough in everything they do! They spend time with you and never make you feel as if you are not the most important person to take care of.
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Mar 03, 2025
Brian is a true professional and an asset to Acura of
Brian is a true professional and an asset to Acura of Berlin. The world needs more people to understand what customer service is. Thank you Brian
Feb 27, 2025
Great Intake process, great customer-first approach.
Great Intake process, great customer-first approach. Grateful for Brian's input and his help today resolving a technical issue with my wife's MDX. We'll be back for additional scheduled maintenance soon. We've had a great experience with this dealership all along.
Christian Rich
BDC Specialist
Mar 19, 2025
Came in knowing what I wanted but I wasn’t met with any
Came in knowing what I wanted but I wasn’t met with any pushy sales tactics or finance discussions. I hate the car buying experience (maybe part of the reason why I had my last MDX for 12 years), but they made this upgrade experience less painful. Thank you!
Feb 27, 2025
I spoke to Christian on Wednesday and told him I'd be
I spoke to Christian on Wednesday and told him I'd be coming in Thursday to see a vehicle. He would not be in, but set me up to see Leo. Leo greeted me like family walking through the door, worked hard to show me every option that might work and to understand my needs. We sat with Lucious the sales manager, who was also an absolute please to work with and gave me an amazing deal on both my trade, and the new vehicle. I had researched and knew what to expect, but the entire staff exceeded those expectations. I also got the opportunity to chat with Eric, the GM. Great guy, and very easy to want to do business with. When it came time to sign paperwork I met Claudia, who was extremely helpful, kind and patient. Overall this was one of, if not the best car buying experience I've had. Highly recommend anyone looking for an Acura check these guys out.
Feb 15, 2025
The car was as described online, the sales team did not
The car was as described online, the sales team did not try to pull and “fast ones”, and they were respectful of my time. Would go back again.
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 27, 2025
The dealership was professional, efficient, personable,
The dealership was professional, efficient, personable, and very detailed. I had a wonderful experience. This is my fourth lease with Acura of Berlin.
Leonard Pascual
Product Specialist
Mar 17, 2025
Leo was nothing short of amazing.
Leo was nothing short of amazing. Made the process of buying a car easy and answered all questions as well as gave me answers ti questions I didn’t know to ask. Wonderful experience all around and pleased with my purchase.
Mar 10, 2025
Very impressive team.
Very impressive team. I enjoyed working with everyone at the dealership at all levels. Leo did a fantastic job and has a great attitude. Very respectful and responsive to my questions and concerns.
Feb 27, 2025
I spoke to Christian on Wednesday and told him I'd be
I spoke to Christian on Wednesday and told him I'd be coming in Thursday to see a vehicle. He would not be in, but set me up to see Leo. Leo greeted me like family walking through the door, worked hard to show me every option that might work and to understand my needs. We sat with Lucious the sales manager, who was also an absolute please to work with and gave me an amazing deal on both my trade, and the new vehicle. I had researched and knew what to expect, but the entire staff exceeded those expectations. I also got the opportunity to chat with Eric, the GM. Great guy, and very easy to want to do business with. When it came time to sign paperwork I met Claudia, who was extremely helpful, kind and patient. Overall this was one of, if not the best car buying experience I've had. Highly recommend anyone looking for an Acura check these guys out.
Feb 06, 2025
I felt anxious about making such a large purchase.
I felt anxious about making such a large purchase. Leo made the process easier. He was friendly and polite. The overall experience was great!
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Steve Hooker
Parts Manager
Jan 15, 2025
Very professional, knowledgeable and courtious staff,
Very professional, knowledgeable and courtious staff, especially Leo. Leo was was a pleasure to do business with. I highly recommend him to anyone looking to purchase a vehicle.
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Jul 30, 2024
Buying a vehicle was a great experience, simple, fast,
Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure.
Apr 17, 2024
Keith has been helping me with repairs for my car
Keith has been helping me with repairs for my car inflicted by my teenage son. He has been instrumental in getting it all handled and being patient with me.
Nov 02, 2023
Jessica help me so much honestly she really helped me in
Jessica help me so much honestly she really helped me in a time of need
Navaraj Sankar
Product Specialist
Mar 11, 2025
I have been dealing with Acura of Berlin since 2010 and
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
Mar 01, 2025
Will go above and beyond for costumers.
Will go above and beyond for costumers. Definitely needs some tenure from the time of writing this review but will make for a good advocate for buyers. Would definitely recommend to family and friends!
Mar 01, 2025
Raj is professional with his interactions with customers.
Raj is professional with his interactions with customers. Did not feel stressed or pressured into any deal. Would recommend to anyone looking for an Acura.
Feb 18, 2025
Mathew Garapic is a great salesman and I would recommend
Mathew Garapic is a great salesman and I would recommend this dealer to any one looking for a car
Feb 10, 2025
I am very pleased with my experience thus far!
I am very pleased with my experience thus far! Great team and everyone I interacted with made me feel welcomed with no pressure or annoying sales pitches!
Rachel Cutler
Service Manager
Mar 06, 2025
One of the worst experiences I’ve ever had as a customer.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….
Feb 25, 2025
Horrible experience.
Horrible experience. Brought in my car for a crankshaft recall and ended up with a broken motor mount. They won't pay to fix it and won't return my calls. Service manager was supposed to call me multiple times and never did.
Feb 14, 2025
WARNING*******Purchased certified pre owned vehicle
WARNING*******Purchased certified pre owned vehicle within short time of having car issues occurred. Took to another Acura dealership that stated there were several problems. Trying to get this corrected by Acura of Berlin and Rachel will not call back. I have left 4 messages. The one person that did call back was rude would not listen ,unprofessional kept interrupting me and then hung up on me. I have a video and voicemail from another Northeast Acura dealership stating what needs to be fixed. I was told by Acura of Berlin that sometimes dealerships over exaggerate to get more money wow just blows my mind! Stand behind your products you sell!! Consider this before you purchase any car from Acura of Berlin dealership as they do not stand behind their vehicles they sell!!!
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 28, 2025
I was very happy with the service and people working
I was very happy with the service and people working around my car Thank you very much
Deven Selander
Parts Advisor
Feb 27, 2025
I spoke to Christian on Wednesday and told him I'd be
I spoke to Christian on Wednesday and told him I'd be coming in Thursday to see a vehicle. He would not be in, but set me up to see Leo. Leo greeted me like family walking through the door, worked hard to show me every option that might work and to understand my needs. We sat with Lucious the sales manager, who was also an absolute please to work with and gave me an amazing deal on both my trade, and the new vehicle. I had researched and knew what to expect, but the entire staff exceeded those expectations. I also got the opportunity to chat with Eric, the GM. Great guy, and very easy to want to do business with. When it came time to sign paperwork I met Claudia, who was extremely helpful, kind and patient. Overall this was one of, if not the best car buying experience I've had. Highly recommend anyone looking for an Acura check these guys out.
Dec 12, 2024
Claudia made the entire process easy and seamless.
Claudia made the entire process easy and seamless. Happy to recommend to anyone looking for a new Acura
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Gage Heiss
Merchandiser
Jan 31, 2025
There was little waiting for my service appt.
There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.
Jan 27, 2025
The dealership was professional, efficient, personable,
The dealership was professional, efficient, personable, and very detailed. I had a wonderful experience. This is my fourth lease with Acura of Berlin.
Kevin Garcia
Product Specialist
Mar 17, 2025
Leo was nothing short of amazing.
Leo was nothing short of amazing. Made the process of buying a car easy and answered all questions as well as gave me answers ti questions I didn’t know to ask. Wonderful experience all around and pleased with my purchase.