Staff

Management

Tom Suchojad

Tom Suchojad

Finance Manager

Certified
146 Reviews
View Bio
Brandon Hines

Brandon Hines

General Sales Manager

Certified
99 Reviews
View Bio
Lucius Ulett

Lucius Ulett

Sales Manager
53 Reviews
View Bio
Eric Diaz

Eric Diaz

General Manager
33 Reviews
View Bio
Keith Davis

Keith Davis

Service Advisor

317 Reviews
Certified
Recent Reviews

Jul 12, 2025

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Employee Rating

Excellent attitude and service.

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.

Jun 30, 2025

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Customer Service at this dealership has declined greatly

Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.

Jun 28, 2025

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He's such a professional person who take his job very

He's such a professional person who take his job very seriously and very important

Jun 19, 2025

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Brian and the team went above and beyond to ensure I was

Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!

Jun 11, 2025

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⸻ I want to extend a big thank you to the

⸻ I want to extend a big thank you to the outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, my service advisor, for his professionalism and clear communication throughout the process. Also, a huge shoutout to Evan and Syrus, the talented service technicians who quickly diagnosed and fixed the issue with my vehicle—your expertise is truly appreciated! I’m especially grateful to Mathew for finding a way to fit me into the schedule this morning on such short notice. That level of accommodation made a big difference. Lastly, Steve in the parts department provided top-notch customer service—friendly, helpful, and knowledgeable. Bravo to the entire team at Acura of Berlin! Thank you again for your dedication and great work.

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Tom Suchojad

Tom Suchojad

Finance Manager

146 Reviews
Certified
Recent Reviews

Jul 12, 2025

Dealership Rating
Employee Rating

Very professional.

Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.

Jul 11, 2025

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Everyone at Acura of Berlin was AMAZING!

Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!

Jun 19, 2025

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I was pleased with the service received at the dealer,

I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.

Jun 10, 2025

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I recently had the pleasure of working with Kevin at

I recently had the pleasure of working with Kevin at Acura in Berlin, and I couldn't be more impressed. He was extremely knowledgeable, pleasant, and efficient throughout the entire process. Kevin answered all of my questions with patience and clarity, making sure I felt confident and informed every step of the way. His professionalism and friendly attitude made the experience smooth and enjoyable. If you're looking for top-notch service, I highly recommend Kevin! Thank you!

Jun 05, 2025

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Buying a certified pre owned vehicle was a smooth process

Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.

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Jim Pompei

Jim Pompei

Product Specialist

134 Reviews
Certified
Contact Me
Dealership Experience 5 years 11 months
Industry Experience 5 years 11 months
Hey everybody Jim Pompei from Acura of Berlin. Please come down to give me an opportunity to earn your business. 30 years sales experience customer satisfaction is always my goal. Please feel free to contact me for all of your vehicle needs.
Recent Reviews

Jun 27, 2025

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Repeat Customer and Still Amazed – Thank You, Jim at

Repeat Customer and Still Amazed – Thank You, Jim at Acura of Berlin! This is my second car purchase from Jim at Acura of Berlin, and once again, he delivered an outstanding experience from start to finish. There’s a reason I came back—Jim is honest, patient, knowledgeable, and truly goes above and beyond to make sure you’re happy with your purchase. He remembered what I liked from my previous visit and helped me find the perfect vehicle without any pressure. The process was smooth, transparent, and actually enjoyable—something you rarely hear when buying a car. Jim treated me with respect and made me feel valued every step of the way. If you’re looking for someone you can trust, who genuinely cares about getting you the right vehicle, ask for Jim at Acura of Berlin. He’s one of a kind, and I’m grateful to be a repeat customer. Thanks again, Jim—you’ve earned my business for life!

Jun 19, 2025

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Jim Pompei was professional and patient.

Jim Pompei was professional and patient. He walked me through the process without trying to upsell or high pressure. Would definitely recommend.

Jun 18, 2025

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No high pressure.

No high pressure. Professional, great to work with. Jim Pompeii was the best to work with

Jun 10, 2025

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Jim was so helpful with my wife and I.

Jim was so helpful with my wife and I. He helped us with our purchase for my wife to be in a newer car. He helped with the whole process and made it really smooth to purchase this car. Definitely will be contacting Jim again on a future bigger car.

Jun 03, 2025

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Very good quickly about service to customer, thank you

Very good quickly about service to customer, thank you very much to all of you.

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Jonathan Roath

Jonathan Roath

Service Advisor
Dealership Experience 1 years 8 months
Industry Experience 19 years
Recent Reviews

Jul 12, 2025

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Excellent attitude and service.

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.

Jul 08, 2025

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Great customer service and friendly staff And great

Great customer service and friendly staff And great service also, let you know everything else that is wrong with your vehicle

Jun 30, 2025

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Customer Service at this dealership has declined greatly

Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.

Jun 28, 2025

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He's such a professional person who take his job very

He's such a professional person who take his job very seriously and very important

Jun 19, 2025

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Brian and the team went above and beyond to ensure I was

Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!

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Brandon Hines

Brandon Hines

General Sales Manager

99 Reviews
Certified
Industry Experience 21 years 9 months
Army veteran with 20 years experience in the industry. Nothing replaces hard work and spending time with family. Always willing to help and answer any question. I can be reached directly at (860) 829-3783. Would love to hear how your experience at Acura Of Berlin has been.
Recent Reviews

Jul 12, 2025

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Very professional.

Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.

Jul 05, 2025

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Brandon made our car buying experience easy.

Brandon made our car buying experience easy. He was patient and found us the perfect car. He is extremely knowledgeable and experienced. I would definitely recommend using him for your car buying needs. You will not be disappointed!

Jun 03, 2025

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Great attention to details, price was questionable I

Great attention to details, price was questionable I thought the dealership could offer better pricing.

Jun 03, 2025

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Our son loves his Acura TLX he would buy another one when

Our son loves his Acura TLX he would buy another one when the time is right

Jun 01, 2025

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My husband and I had THE best experience with Berlin

My husband and I had THE best experience with Berlin Acura! Jim at Berlin Acura was amazing! Charismatic, sweet, and incredibly polite—he made us feel comfortable from the start. He was very informative without being pushy and gave us the space to privately discuss our options, which we really appreciated. The entire process was seamless from start to finish. The manager, GM, and finance team were all equally professional, funny, and made the whole experience genuinely fun. They were efficient and turned the deal around quickly—I picked up my brand new MDX A-Spec the very next morning! This is my first Acura, and I’m so grateful for the awesome experience they provided! Highly recommend Jim and the team at Acura Berlin! 🙌🏻 Thanks Guys! ❤️

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Matthew Roy

Matthew Roy

Cashier/Appointment Coordinator
Recent Reviews

Jul 18, 2025

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Received exceptional customer service.

Received exceptional customer service. Staff is friendly, knowledgeable, informative and efficient, consistently! Experienced no problems.

Jul 12, 2025

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Excellent attitude and service.

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.

Jun 30, 2025

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Customer Service at this dealership has declined greatly

Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.

Jun 28, 2025

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He's such a professional person who take his job very

He's such a professional person who take his job very seriously and very important

Jun 19, 2025

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Brian and the team went above and beyond to ensure I was

Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!

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Lucius Ulett

Lucius Ulett

Sales Manager
Dealership Experience 4 years 5 months
Industry Experience 11 years 5 months
Resident of Manchester, CT, family man; appreciate all sports. Dream Team at Acura of Berlin… Love what I do and enjoy lasting relationships with our customers.
Recent Reviews

Jul 12, 2025

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Very professional.

Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.

Jun 19, 2025

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I was pleased with the service received at the dealer,

I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.

Jun 05, 2025

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Buying a certified pre owned vehicle was a smooth process

Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.

Jun 03, 2025

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Our son loves his Acura TLX he would buy another one when

Our son loves his Acura TLX he would buy another one when the time is right

May 15, 2025

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I went in and expressed interest in an Acura TLX and test

I went in and expressed interest in an Acura TLX and test driving one, and I was met with a “no you can’t do that, are you buying one or not!?” Response from this individual. Got completely taken off guard by how disrespectful this employee was, and before he could get any paperwork that he explained took time and effort for him to take out I had to walk out. DON’T BUY FROM THIS GUY, VERY DISRESPECTFUL!

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Brian Roush

Brian Roush

Service Advisor

36 Reviews
Certified
Dealership Experience 10 months
Industry Experience 10 years 4 months
Former technician for 5 years at our Executive Kia location. Passion for cars and people. Love meeting new faces stop by and say hello.
Recent Reviews

Jul 18, 2025

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Received exceptional customer service.

Received exceptional customer service. Staff is friendly, knowledgeable, informative and efficient, consistently! Experienced no problems.

Jul 12, 2025

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Excellent attitude and service.

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.

Jul 01, 2025

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They were very responsive and helped guide me on making a

They were very responsive and helped guide me on making a decision that was best for my car

Jun 30, 2025

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Customer Service at this dealership has declined greatly

Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.

Jun 28, 2025

Dealership Rating
Employee Rating

He's such a professional person who take his job very

He's such a professional person who take his job very seriously and very important

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Leo Pascual

Leo Pascual

Product Specialist

34 Reviews
Certified
Contact Me
Dealership Experience 10 months
Industry Experience 1 years 7 months
I have a strong passion for performance vehicles, customer experience, and building long-term relationships. I bring a hands-on, knowledgeable approach to helping clients navigate their car buying journey, backed by Acura's premium lineup and exceptional service standards. I look forward to meeting you at Acura of Berlin.
Recent Reviews

Jul 12, 2025

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Very professional.

Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.

Jul 11, 2025

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Leo is excellent.

Leo is excellent. Very knowledgeable, professional, friendly, and easy to work with. I highly recommend him!

Jul 10, 2025

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Very professional and helpful with all my questions!

Very professional and helpful with all my questions! Explain all the futures on my new car.

Jun 28, 2025

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Thank you Leo very professional and helpful the hold

Thank you Leo very professional and helpful the hold process was smooth. Thank also Kevin

May 29, 2025

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Leo was great to work with!

Leo was great to work with! Very knowledgeable about Acura and was able to compare to other vehicles. Response time was great, quick to answer emails and messages. Bought an ADX and would highly recommend Leo!

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Eric Diaz

Eric Diaz

General Manager
Dealership Experience 4 years 10 months
Industry Experience 23 years 2 months
Hi, I'm Eric Diaz, a proud U.S. Army Veteran and a 21-year veteran of the auto industry. My journey started as a Technician and Auto Body Tech, but in 2008, I found my true calling in Automotive Sales, and I haven't looked back since. Outside of work, I spent 13 years DJing across the tri-state area and even taught Salsa dancing for a while. These days, I’m all about fitness and being a dedicated family man, supporting my kids in gymnastics, wrestling, and competitive race-kart racing. Whether you’re a car enthusiast dreaming of an NSX or a family in search of a stylish MDX, I’m here to help. Feel free to reach out—I’m excited to assist you! -Eric
Recent Reviews

Jul 12, 2025

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Very professional.

Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.

Jun 03, 2025

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Our son loves his Acura TLX he would buy another one when

Our son loves his Acura TLX he would buy another one when the time is right

Apr 27, 2025

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Jim and Eric the GM were very helpful and straightforward

Jim and Eric the GM were very helpful and straightforward in helping me purchase my new MDX this is my second one buying from Jim i really recommend him. I also would like to thank Tom the business manager for a smooth delivery transaction, Acura of Berlin definitely keeps the customer experience as a high priority.

Apr 06, 2025

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Acura of Berlin is amazing and very professional.

Acura of Berlin is amazing and very professional. I recently had an interview there and am now waiting to hear back.

Mar 11, 2025

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I have been dealing with Acura of Berlin since 2010 and

I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.

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Christian Rich

Christian Rich

BDC Specialist
Contact Me
Dealership Experience 1 years 3 months
Industry Experience 7 years 2 months
I've been fascinated by people and their stories, naturally drawn to connecting and empathizing. Over time, this evolved into a knack for building relationships and creating positive interactions. My charisma and people skills have been central to my journey.
Recent Reviews

Jul 11, 2025

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Everyone at Acura of Berlin was AMAZING!

Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!

Jun 10, 2025

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The dealership was great.

The dealership was great. Extremely helpful and accommodating. Made the process super easy. I would highly recommend.

Jun 05, 2025

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Buying a certified pre owned vehicle was a smooth process

Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.

May 25, 2025

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Jim was great, we had a negative experience at another

Jim was great, we had a negative experience at another Acura Dealership and we were getting passed around with no one that was willing to take the time to really go over the car we wanted with us. I called up the team at Acura of Berlin they connected us with Jim and they had the car we contacted them about and they had it pulled right up by front for us before we got there. Jim provided us the attention and care you would hope for when making a large purchase. He was easy to work with and made the who transaction seamless. We would recommend both him and the entire team we worked with!

May 23, 2025

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Great experience.

Great experience. Everyone was very helpful and the deal was put together quickly and efficiently.

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Navaraj Sankar

Navaraj Sankar

Product Specialist
Contact Me
Dealership Experience 9 months
Industry Experience 9 months
Excited to be a part of the Acura of Berlin team. Look forward to helping you with your vehicle needs. Stop by and say hello.
Recent Reviews

Jul 05, 2025

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Employee Rating

Brandon made our car buying experience easy.

Brandon made our car buying experience easy. He was patient and found us the perfect car. He is extremely knowledgeable and experienced. I would definitely recommend using him for your car buying needs. You will not be disappointed!

Jun 19, 2025

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I was pleased with the service received at the dealer,

I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.

Jun 05, 2025

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Employee Rating

Buying a certified pre owned vehicle was a smooth process

Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.

May 23, 2025

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Great experience.

Great experience. Everyone was very helpful and the deal was put together quickly and efficiently.

May 08, 2025

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May 6 2025 I purchased 2025 Acura MDX A Spec.

May 6 2025 I purchased 2025 Acura MDX A Spec. Raj my salesman was very good with handling my purchase. Tom in finance took his time and answered any and all of my questions. Lucius responded to some questions I had after I took delivery. And was very gracious and timely with replying and take care of me. Brandon also followed up with me congratulating me and making sure I had a good experience and checking in to see if I needed anything. Keith in the service department is also great team member. Family has owned Acura for over 20 years and he has always taken care of us.

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Kevin Garcia

Kevin Garcia

Product Specialist

18 Reviews
Certified
Contact Me
Dealership Experience 5 months
Industry Experience 1 years
Bi-Lingual Spanish / English. New to the auto industry and loving everything I am learning. Passionate about cars and customer satisfaction. Spending time off with my family. Stop by and say hello.
Recent Reviews

Jul 11, 2025

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Kevin was professional.

Kevin was professional. Car buying experience was easy. Responsive to questions and concerns. Explained car features.

Jul 11, 2025

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Everyone at Acura of Berlin was AMAZING!

Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!

Jun 23, 2025

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I had the pleasure of working with Kevin at the Acura of

I had the pleasure of working with Kevin at the Acura of Berlin. He was very knowledgeable and helpful about the new car I was getting. I would definitely recommend him to anyone that is looking for a new car!!

Jun 10, 2025

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The dealership was great.

The dealership was great. Extremely helpful and accommodating. Made the process super easy. I would highly recommend.

Jun 10, 2025

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I recently had the pleasure of working with Kevin at

I recently had the pleasure of working with Kevin at Acura in Berlin, and I couldn't be more impressed. He was extremely knowledgeable, pleasant, and efficient throughout the entire process. Kevin answered all of my questions with patience and clarity, making sure I felt confident and informed every step of the way. His professionalism and friendly attitude made the experience smooth and enjoyable. If you're looking for top-notch service, I highly recommend Kevin! Thank you!

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Steve Hooker

Steve Hooker

Parts Manager
Recent Reviews

Jun 11, 2025

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Employee Rating

⸻ I want to extend a big thank you to the

⸻ I want to extend a big thank you to the outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, my service advisor, for his professionalism and clear communication throughout the process. Also, a huge shoutout to Evan and Syrus, the talented service technicians who quickly diagnosed and fixed the issue with my vehicle—your expertise is truly appreciated! I’m especially grateful to Mathew for finding a way to fit me into the schedule this morning on such short notice. That level of accommodation made a big difference. Lastly, Steve in the parts department provided top-notch customer service—friendly, helpful, and knowledgeable. Bravo to the entire team at Acura of Berlin! Thank you again for your dedication and great work.

Jun 03, 2025

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Our son loves his Acura TLX he would buy another one when

Our son loves his Acura TLX he would buy another one when the time is right

Jan 15, 2025

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Very professional, knowledgeable and courtious staff,

Very professional, knowledgeable and courtious staff, especially Leo. Leo was was a pleasure to do business with. I highly recommend him to anyone looking to purchase a vehicle.

Aug 20, 2024

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Excellent customer service … everyone at Acura is GREAT !

Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .

Jul 30, 2024

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Buying a vehicle was a great experience, simple, fast,

Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure.

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Rachel Cutler

Rachel Cutler

Service Manager
Dealership Experience 9 months
Industry Experience 11 years 11 months
Passion for cars, the gym and my dogs. Stop by and say hello.
Recent Reviews

Jul 12, 2025

Dealership Rating
Employee Rating

Excellent attitude and service.

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.

Jun 28, 2025

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Employee Rating

He's such a professional person who take his job very

He's such a professional person who take his job very seriously and very important

Jun 19, 2025

Dealership Rating
Employee Rating

Brian and the team went above and beyond to ensure I was

Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!

Jun 03, 2025

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Our son loves his Acura TLX he would buy another one when

Our son loves his Acura TLX he would buy another one when the time is right

Mar 06, 2025

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One of the worst experiences I’ve ever had as a customer.

One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….

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Gage Heiss

Gage Heiss

Merchandiser
Contact Me
Dealership Experience 9 months
From Wyoming now a resident of Connecticut. Passion for cars and helping people. Stop by and say hello.
Recent Reviews

Jan 31, 2025

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There was little waiting for my service appt.

There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.

Jan 27, 2025

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The dealership was professional, efficient, personable,

The dealership was professional, efficient, personable, and very detailed. I had a wonderful experience. This is my fourth lease with Acura of Berlin.

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    Kevin Garcia

    Kevin Garcia

    Product Specialist

    18 Reviews
    Leo Pascual

    Leo Pascual

    Product Specialist

    34 Reviews
    Jim Pompei

    Jim Pompei

    Product Specialist

    134 Reviews
    Navaraj Sankar

    Navaraj Sankar

    Product Specialist

    21 Reviews
    Christian Rich

    Christian Rich

    BDC Specialist

    24 Reviews
    Gage Heiss

    Gage Heiss

    Merchandiser

    2 Reviews

Sales

Jim Pompei

Jim Pompei

Product Specialist

Certified
134 Reviews
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Leo Pascual

Leo Pascual

Product Specialist

Certified
34 Reviews
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Christian Rich

Christian Rich

BDC Specialist
24 Reviews
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Navaraj Sankar

Navaraj Sankar

Product Specialist
21 Reviews
View Bio
Kevin Garcia

Kevin Garcia

Product Specialist

Certified
18 Reviews
View Bio
Gage Heiss

Gage Heiss

Merchandiser
2 Reviews
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Keith Davis

Keith Davis

Service Advisor

317 Reviews
Certified
Recent Reviews

Jul 12, 2025

Dealership Rating
Employee Rating

Excellent attitude and service.

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.

Jun 30, 2025

Dealership Rating
Employee Rating

Customer Service at this dealership has declined greatly

Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.

Jun 28, 2025

Dealership Rating
Employee Rating

He's such a professional person who take his job very

He's such a professional person who take his job very seriously and very important

Jun 19, 2025

Dealership Rating
Employee Rating

Brian and the team went above and beyond to ensure I was

Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!

Jun 11, 2025

Dealership Rating
Employee Rating

⸻ I want to extend a big thank you to the

⸻ I want to extend a big thank you to the outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, my service advisor, for his professionalism and clear communication throughout the process. Also, a huge shoutout to Evan and Syrus, the talented service technicians who quickly diagnosed and fixed the issue with my vehicle—your expertise is truly appreciated! I’m especially grateful to Mathew for finding a way to fit me into the schedule this morning on such short notice. That level of accommodation made a big difference. Lastly, Steve in the parts department provided top-notch customer service—friendly, helpful, and knowledgeable. Bravo to the entire team at Acura of Berlin! Thank you again for your dedication and great work.

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Tom Suchojad

Tom Suchojad

Finance Manager

146 Reviews
Certified
Recent Reviews

Jul 12, 2025

Dealership Rating
Employee Rating

Very professional.

Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.

Jul 11, 2025

Dealership Rating
Employee Rating

Everyone at Acura of Berlin was AMAZING!

Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!

Jun 19, 2025

Dealership Rating
Employee Rating

I was pleased with the service received at the dealer,

I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.

Jun 10, 2025

Dealership Rating
Employee Rating

I recently had the pleasure of working with Kevin at

I recently had the pleasure of working with Kevin at Acura in Berlin, and I couldn't be more impressed. He was extremely knowledgeable, pleasant, and efficient throughout the entire process. Kevin answered all of my questions with patience and clarity, making sure I felt confident and informed every step of the way. His professionalism and friendly attitude made the experience smooth and enjoyable. If you're looking for top-notch service, I highly recommend Kevin! Thank you!

Jun 05, 2025

Dealership Rating
Employee Rating

Buying a certified pre owned vehicle was a smooth process

Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.

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Jim Pompei

Jim Pompei

Product Specialist

134 Reviews
Certified
Contact Me
Dealership Experience 5 years 11 months
Industry Experience 5 years 11 months
Hey everybody Jim Pompei from Acura of Berlin. Please come down to give me an opportunity to earn your business. 30 years sales experience customer satisfaction is always my goal. Please feel free to contact me for all of your vehicle needs.
Recent Reviews

Jun 27, 2025

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Employee Rating

Repeat Customer and Still Amazed – Thank You, Jim at

Repeat Customer and Still Amazed – Thank You, Jim at Acura of Berlin! This is my second car purchase from Jim at Acura of Berlin, and once again, he delivered an outstanding experience from start to finish. There’s a reason I came back—Jim is honest, patient, knowledgeable, and truly goes above and beyond to make sure you’re happy with your purchase. He remembered what I liked from my previous visit and helped me find the perfect vehicle without any pressure. The process was smooth, transparent, and actually enjoyable—something you rarely hear when buying a car. Jim treated me with respect and made me feel valued every step of the way. If you’re looking for someone you can trust, who genuinely cares about getting you the right vehicle, ask for Jim at Acura of Berlin. He’s one of a kind, and I’m grateful to be a repeat customer. Thanks again, Jim—you’ve earned my business for life!

Jun 19, 2025

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Jim Pompei was professional and patient.

Jim Pompei was professional and patient. He walked me through the process without trying to upsell or high pressure. Would definitely recommend.

Jun 18, 2025

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No high pressure.

No high pressure. Professional, great to work with. Jim Pompeii was the best to work with

Jun 10, 2025

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Jim was so helpful with my wife and I.

Jim was so helpful with my wife and I. He helped us with our purchase for my wife to be in a newer car. He helped with the whole process and made it really smooth to purchase this car. Definitely will be contacting Jim again on a future bigger car.

Jun 03, 2025

Dealership Rating
Employee Rating

Very good quickly about service to customer, thank you

Very good quickly about service to customer, thank you very much to all of you.

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Jonathan Roath

Jonathan Roath

Service Advisor
Dealership Experience 1 years 8 months
Industry Experience 19 years
Recent Reviews

Jul 12, 2025

Dealership Rating
Employee Rating

Excellent attitude and service.

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.

Jul 08, 2025

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Great customer service and friendly staff And great

Great customer service and friendly staff And great service also, let you know everything else that is wrong with your vehicle

Jun 30, 2025

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Customer Service at this dealership has declined greatly

Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.

Jun 28, 2025

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Employee Rating

He's such a professional person who take his job very

He's such a professional person who take his job very seriously and very important

Jun 19, 2025

Dealership Rating
Employee Rating

Brian and the team went above and beyond to ensure I was

Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!

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Brandon Hines

Brandon Hines

General Sales Manager

99 Reviews
Certified
Industry Experience 21 years 9 months
Army veteran with 20 years experience in the industry. Nothing replaces hard work and spending time with family. Always willing to help and answer any question. I can be reached directly at (860) 829-3783. Would love to hear how your experience at Acura Of Berlin has been.
Recent Reviews

Jul 12, 2025

Dealership Rating
Employee Rating

Very professional.

Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.

Jul 05, 2025

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Employee Rating

Brandon made our car buying experience easy.

Brandon made our car buying experience easy. He was patient and found us the perfect car. He is extremely knowledgeable and experienced. I would definitely recommend using him for your car buying needs. You will not be disappointed!

Jun 03, 2025

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Great attention to details, price was questionable I

Great attention to details, price was questionable I thought the dealership could offer better pricing.

Jun 03, 2025

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Our son loves his Acura TLX he would buy another one when

Our son loves his Acura TLX he would buy another one when the time is right

Jun 01, 2025

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Employee Rating

My husband and I had THE best experience with Berlin

My husband and I had THE best experience with Berlin Acura! Jim at Berlin Acura was amazing! Charismatic, sweet, and incredibly polite—he made us feel comfortable from the start. He was very informative without being pushy and gave us the space to privately discuss our options, which we really appreciated. The entire process was seamless from start to finish. The manager, GM, and finance team were all equally professional, funny, and made the whole experience genuinely fun. They were efficient and turned the deal around quickly—I picked up my brand new MDX A-Spec the very next morning! This is my first Acura, and I’m so grateful for the awesome experience they provided! Highly recommend Jim and the team at Acura Berlin! 🙌🏻 Thanks Guys! ❤️

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Matthew Roy

Matthew Roy

Cashier/Appointment Coordinator
Recent Reviews

Jul 18, 2025

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Employee Rating

Received exceptional customer service.

Received exceptional customer service. Staff is friendly, knowledgeable, informative and efficient, consistently! Experienced no problems.

Jul 12, 2025

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Excellent attitude and service.

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.

Jun 30, 2025

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Employee Rating

Customer Service at this dealership has declined greatly

Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.

Jun 28, 2025

Dealership Rating
Employee Rating

He's such a professional person who take his job very

He's such a professional person who take his job very seriously and very important

Jun 19, 2025

Dealership Rating
Employee Rating

Brian and the team went above and beyond to ensure I was

Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!

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Lucius Ulett

Lucius Ulett

Sales Manager
Dealership Experience 4 years 5 months
Industry Experience 11 years 5 months
Resident of Manchester, CT, family man; appreciate all sports. Dream Team at Acura of Berlin… Love what I do and enjoy lasting relationships with our customers.
Recent Reviews

Jul 12, 2025

Dealership Rating
Employee Rating

Very professional.

Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.

Jun 19, 2025

Dealership Rating
Employee Rating

I was pleased with the service received at the dealer,

I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.

Jun 05, 2025

Dealership Rating
Employee Rating

Buying a certified pre owned vehicle was a smooth process

Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.

Jun 03, 2025

Dealership Rating
Employee Rating

Our son loves his Acura TLX he would buy another one when

Our son loves his Acura TLX he would buy another one when the time is right

May 15, 2025

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Employee Rating

I went in and expressed interest in an Acura TLX and test

I went in and expressed interest in an Acura TLX and test driving one, and I was met with a “no you can’t do that, are you buying one or not!?” Response from this individual. Got completely taken off guard by how disrespectful this employee was, and before he could get any paperwork that he explained took time and effort for him to take out I had to walk out. DON’T BUY FROM THIS GUY, VERY DISRESPECTFUL!

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Brian Roush

Brian Roush

Service Advisor

36 Reviews
Certified
Dealership Experience 10 months
Industry Experience 10 years 4 months
Former technician for 5 years at our Executive Kia location. Passion for cars and people. Love meeting new faces stop by and say hello.
Recent Reviews

Jul 18, 2025

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Received exceptional customer service.

Received exceptional customer service. Staff is friendly, knowledgeable, informative and efficient, consistently! Experienced no problems.

Jul 12, 2025

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Excellent attitude and service.

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.

Jul 01, 2025

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Employee Rating

They were very responsive and helped guide me on making a

They were very responsive and helped guide me on making a decision that was best for my car

Jun 30, 2025

Dealership Rating
Employee Rating

Customer Service at this dealership has declined greatly

Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.

Jun 28, 2025

Dealership Rating
Employee Rating

He's such a professional person who take his job very

He's such a professional person who take his job very seriously and very important

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Leo Pascual

Leo Pascual

Product Specialist

34 Reviews
Certified
Contact Me
Dealership Experience 10 months
Industry Experience 1 years 7 months
I have a strong passion for performance vehicles, customer experience, and building long-term relationships. I bring a hands-on, knowledgeable approach to helping clients navigate their car buying journey, backed by Acura's premium lineup and exceptional service standards. I look forward to meeting you at Acura of Berlin.
Recent Reviews

Jul 12, 2025

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Employee Rating

Very professional.

Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.

Jul 11, 2025

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Leo is excellent.

Leo is excellent. Very knowledgeable, professional, friendly, and easy to work with. I highly recommend him!

Jul 10, 2025

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Very professional and helpful with all my questions!

Very professional and helpful with all my questions! Explain all the futures on my new car.

Jun 28, 2025

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Thank you Leo very professional and helpful the hold

Thank you Leo very professional and helpful the hold process was smooth. Thank also Kevin

May 29, 2025

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Leo was great to work with!

Leo was great to work with! Very knowledgeable about Acura and was able to compare to other vehicles. Response time was great, quick to answer emails and messages. Bought an ADX and would highly recommend Leo!

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Eric Diaz

Eric Diaz

General Manager
Dealership Experience 4 years 10 months
Industry Experience 23 years 2 months
Hi, I'm Eric Diaz, a proud U.S. Army Veteran and a 21-year veteran of the auto industry. My journey started as a Technician and Auto Body Tech, but in 2008, I found my true calling in Automotive Sales, and I haven't looked back since. Outside of work, I spent 13 years DJing across the tri-state area and even taught Salsa dancing for a while. These days, I’m all about fitness and being a dedicated family man, supporting my kids in gymnastics, wrestling, and competitive race-kart racing. Whether you’re a car enthusiast dreaming of an NSX or a family in search of a stylish MDX, I’m here to help. Feel free to reach out—I’m excited to assist you! -Eric
Recent Reviews

Jul 12, 2025

Dealership Rating
Employee Rating

Very professional.

Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.

Jun 03, 2025

Dealership Rating
Employee Rating

Our son loves his Acura TLX he would buy another one when

Our son loves his Acura TLX he would buy another one when the time is right

Apr 27, 2025

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Employee Rating

Jim and Eric the GM were very helpful and straightforward

Jim and Eric the GM were very helpful and straightforward in helping me purchase my new MDX this is my second one buying from Jim i really recommend him. I also would like to thank Tom the business manager for a smooth delivery transaction, Acura of Berlin definitely keeps the customer experience as a high priority.

Apr 06, 2025

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Acura of Berlin is amazing and very professional.

Acura of Berlin is amazing and very professional. I recently had an interview there and am now waiting to hear back.

Mar 11, 2025

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Employee Rating

I have been dealing with Acura of Berlin since 2010 and

I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.

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Christian Rich

Christian Rich

BDC Specialist
Contact Me
Dealership Experience 1 years 3 months
Industry Experience 7 years 2 months
I've been fascinated by people and their stories, naturally drawn to connecting and empathizing. Over time, this evolved into a knack for building relationships and creating positive interactions. My charisma and people skills have been central to my journey.
Recent Reviews

Jul 11, 2025

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Employee Rating

Everyone at Acura of Berlin was AMAZING!

Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!

Jun 10, 2025

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The dealership was great.

The dealership was great. Extremely helpful and accommodating. Made the process super easy. I would highly recommend.

Jun 05, 2025

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Employee Rating

Buying a certified pre owned vehicle was a smooth process

Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.

May 25, 2025

Dealership Rating
Employee Rating

Jim was great, we had a negative experience at another

Jim was great, we had a negative experience at another Acura Dealership and we were getting passed around with no one that was willing to take the time to really go over the car we wanted with us. I called up the team at Acura of Berlin they connected us with Jim and they had the car we contacted them about and they had it pulled right up by front for us before we got there. Jim provided us the attention and care you would hope for when making a large purchase. He was easy to work with and made the who transaction seamless. We would recommend both him and the entire team we worked with!

May 23, 2025

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Employee Rating

Great experience.

Great experience. Everyone was very helpful and the deal was put together quickly and efficiently.

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Navaraj Sankar

Navaraj Sankar

Product Specialist
Contact Me
Dealership Experience 9 months
Industry Experience 9 months
Excited to be a part of the Acura of Berlin team. Look forward to helping you with your vehicle needs. Stop by and say hello.
Recent Reviews

Jul 05, 2025

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Employee Rating

Brandon made our car buying experience easy.

Brandon made our car buying experience easy. He was patient and found us the perfect car. He is extremely knowledgeable and experienced. I would definitely recommend using him for your car buying needs. You will not be disappointed!

Jun 19, 2025

Dealership Rating
Employee Rating

I was pleased with the service received at the dealer,

I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.

Jun 05, 2025

Dealership Rating
Employee Rating

Buying a certified pre owned vehicle was a smooth process

Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.

May 23, 2025

Dealership Rating
Employee Rating

Great experience.

Great experience. Everyone was very helpful and the deal was put together quickly and efficiently.

May 08, 2025

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Employee Rating

May 6 2025 I purchased 2025 Acura MDX A Spec.

May 6 2025 I purchased 2025 Acura MDX A Spec. Raj my salesman was very good with handling my purchase. Tom in finance took his time and answered any and all of my questions. Lucius responded to some questions I had after I took delivery. And was very gracious and timely with replying and take care of me. Brandon also followed up with me congratulating me and making sure I had a good experience and checking in to see if I needed anything. Keith in the service department is also great team member. Family has owned Acura for over 20 years and he has always taken care of us.

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Kevin Garcia

Kevin Garcia

Product Specialist

18 Reviews
Certified
Contact Me
Dealership Experience 5 months
Industry Experience 1 years
Bi-Lingual Spanish / English. New to the auto industry and loving everything I am learning. Passionate about cars and customer satisfaction. Spending time off with my family. Stop by and say hello.
Recent Reviews

Jul 11, 2025

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Kevin was professional.

Kevin was professional. Car buying experience was easy. Responsive to questions and concerns. Explained car features.

Jul 11, 2025

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Employee Rating

Everyone at Acura of Berlin was AMAZING!

Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!

Jun 23, 2025

Dealership Rating
Employee Rating

I had the pleasure of working with Kevin at the Acura of

I had the pleasure of working with Kevin at the Acura of Berlin. He was very knowledgeable and helpful about the new car I was getting. I would definitely recommend him to anyone that is looking for a new car!!

Jun 10, 2025

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The dealership was great.

The dealership was great. Extremely helpful and accommodating. Made the process super easy. I would highly recommend.

Jun 10, 2025

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Employee Rating

I recently had the pleasure of working with Kevin at

I recently had the pleasure of working with Kevin at Acura in Berlin, and I couldn't be more impressed. He was extremely knowledgeable, pleasant, and efficient throughout the entire process. Kevin answered all of my questions with patience and clarity, making sure I felt confident and informed every step of the way. His professionalism and friendly attitude made the experience smooth and enjoyable. If you're looking for top-notch service, I highly recommend Kevin! Thank you!

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Steve Hooker

Steve Hooker

Parts Manager
Recent Reviews

Jun 11, 2025

Dealership Rating
Employee Rating

⸻ I want to extend a big thank you to the

⸻ I want to extend a big thank you to the outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, my service advisor, for his professionalism and clear communication throughout the process. Also, a huge shoutout to Evan and Syrus, the talented service technicians who quickly diagnosed and fixed the issue with my vehicle—your expertise is truly appreciated! I’m especially grateful to Mathew for finding a way to fit me into the schedule this morning on such short notice. That level of accommodation made a big difference. Lastly, Steve in the parts department provided top-notch customer service—friendly, helpful, and knowledgeable. Bravo to the entire team at Acura of Berlin! Thank you again for your dedication and great work.

Jun 03, 2025

Dealership Rating
Employee Rating

Our son loves his Acura TLX he would buy another one when

Our son loves his Acura TLX he would buy another one when the time is right

Jan 15, 2025

Dealership Rating
Employee Rating

Very professional, knowledgeable and courtious staff,

Very professional, knowledgeable and courtious staff, especially Leo. Leo was was a pleasure to do business with. I highly recommend him to anyone looking to purchase a vehicle.

Aug 20, 2024

Dealership Rating
Employee Rating

Excellent customer service … everyone at Acura is GREAT !

Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .

Jul 30, 2024

Dealership Rating
Employee Rating

Buying a vehicle was a great experience, simple, fast,

Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure.

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Rachel Cutler

Rachel Cutler

Service Manager
Dealership Experience 9 months
Industry Experience 11 years 11 months
Passion for cars, the gym and my dogs. Stop by and say hello.
Recent Reviews

Jul 12, 2025

Dealership Rating
Employee Rating

Excellent attitude and service.

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.

Jun 28, 2025

Dealership Rating
Employee Rating

He's such a professional person who take his job very

He's such a professional person who take his job very seriously and very important

Jun 19, 2025

Dealership Rating
Employee Rating

Brian and the team went above and beyond to ensure I was

Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!

Jun 03, 2025

Dealership Rating
Employee Rating

Our son loves his Acura TLX he would buy another one when

Our son loves his Acura TLX he would buy another one when the time is right

Mar 06, 2025

Dealership Rating
Employee Rating

One of the worst experiences I’ve ever had as a customer.

One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….

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Gage Heiss

Gage Heiss

Merchandiser
Contact Me
Dealership Experience 9 months
From Wyoming now a resident of Connecticut. Passion for cars and helping people. Stop by and say hello.
Recent Reviews

Jan 31, 2025

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There was little waiting for my service appt.

There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.

Jan 27, 2025

Dealership Rating
Employee Rating

The dealership was professional, efficient, personable,

The dealership was professional, efficient, personable, and very detailed. I had a wonderful experience. This is my fourth lease with Acura of Berlin.

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    Kevin Garcia

    Kevin Garcia

    Product Specialist

    18 Reviews
    Leo Pascual

    Leo Pascual

    Product Specialist

    34 Reviews
    Jim Pompei

    Jim Pompei

    Product Specialist

    134 Reviews
    Navaraj Sankar

    Navaraj Sankar

    Product Specialist

    21 Reviews
    Christian Rich

    Christian Rich

    BDC Specialist

    24 Reviews
    Gage Heiss

    Gage Heiss

    Merchandiser

    2 Reviews

Service

Keith Davis

Keith Davis

Service Advisor

Certified
317 Reviews
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Jonathan Roath

Jonathan Roath

Service Advisor
104 Reviews
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Matthew Roy

Matthew Roy

Cashier/Appointment Coordinator
54 Reviews
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Brian Roush

Brian Roush

Service Advisor

Certified
36 Reviews
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Rachel Cutler

Rachel Cutler

Service Manager
10 Reviews
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Keith Davis

Keith Davis

Service Advisor

317 Reviews
Certified
Recent Reviews

Jul 12, 2025

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Excellent attitude and service.

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.

Jun 30, 2025

Dealership Rating
Employee Rating

Customer Service at this dealership has declined greatly

Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.

Jun 28, 2025

Dealership Rating
Employee Rating

He's such a professional person who take his job very

He's such a professional person who take his job very seriously and very important

Jun 19, 2025

Dealership Rating
Employee Rating

Brian and the team went above and beyond to ensure I was

Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!

Jun 11, 2025

Dealership Rating
Employee Rating

⸻ I want to extend a big thank you to the

⸻ I want to extend a big thank you to the outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, my service advisor, for his professionalism and clear communication throughout the process. Also, a huge shoutout to Evan and Syrus, the talented service technicians who quickly diagnosed and fixed the issue with my vehicle—your expertise is truly appreciated! I’m especially grateful to Mathew for finding a way to fit me into the schedule this morning on such short notice. That level of accommodation made a big difference. Lastly, Steve in the parts department provided top-notch customer service—friendly, helpful, and knowledgeable. Bravo to the entire team at Acura of Berlin! Thank you again for your dedication and great work.

View More Reviews on DealerRater
Tom Suchojad

Tom Suchojad

Finance Manager

146 Reviews
Certified
Recent Reviews

Jul 12, 2025

Dealership Rating
Employee Rating

Very professional.

Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.

Jul 11, 2025

Dealership Rating
Employee Rating

Everyone at Acura of Berlin was AMAZING!

Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!

Jun 19, 2025

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Employee Rating

I was pleased with the service received at the dealer,

I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.

Jun 10, 2025

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Employee Rating

I recently had the pleasure of working with Kevin at

I recently had the pleasure of working with Kevin at Acura in Berlin, and I couldn't be more impressed. He was extremely knowledgeable, pleasant, and efficient throughout the entire process. Kevin answered all of my questions with patience and clarity, making sure I felt confident and informed every step of the way. His professionalism and friendly attitude made the experience smooth and enjoyable. If you're looking for top-notch service, I highly recommend Kevin! Thank you!

Jun 05, 2025

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Employee Rating

Buying a certified pre owned vehicle was a smooth process

Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.

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Jim Pompei

Jim Pompei

Product Specialist

134 Reviews
Certified
Contact Me
Dealership Experience 5 years 11 months
Industry Experience 5 years 11 months
Hey everybody Jim Pompei from Acura of Berlin. Please come down to give me an opportunity to earn your business. 30 years sales experience customer satisfaction is always my goal. Please feel free to contact me for all of your vehicle needs.
Recent Reviews

Jun 27, 2025

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Repeat Customer and Still Amazed – Thank You, Jim at

Repeat Customer and Still Amazed – Thank You, Jim at Acura of Berlin! This is my second car purchase from Jim at Acura of Berlin, and once again, he delivered an outstanding experience from start to finish. There’s a reason I came back—Jim is honest, patient, knowledgeable, and truly goes above and beyond to make sure you’re happy with your purchase. He remembered what I liked from my previous visit and helped me find the perfect vehicle without any pressure. The process was smooth, transparent, and actually enjoyable—something you rarely hear when buying a car. Jim treated me with respect and made me feel valued every step of the way. If you’re looking for someone you can trust, who genuinely cares about getting you the right vehicle, ask for Jim at Acura of Berlin. He’s one of a kind, and I’m grateful to be a repeat customer. Thanks again, Jim—you’ve earned my business for life!

Jun 19, 2025

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Jim Pompei was professional and patient.

Jim Pompei was professional and patient. He walked me through the process without trying to upsell or high pressure. Would definitely recommend.

Jun 18, 2025

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No high pressure.

No high pressure. Professional, great to work with. Jim Pompeii was the best to work with

Jun 10, 2025

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Jim was so helpful with my wife and I.

Jim was so helpful with my wife and I. He helped us with our purchase for my wife to be in a newer car. He helped with the whole process and made it really smooth to purchase this car. Definitely will be contacting Jim again on a future bigger car.

Jun 03, 2025

Dealership Rating
Employee Rating

Very good quickly about service to customer, thank you

Very good quickly about service to customer, thank you very much to all of you.

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Jonathan Roath

Jonathan Roath

Service Advisor
Dealership Experience 1 years 8 months
Industry Experience 19 years
Recent Reviews

Jul 12, 2025

Dealership Rating
Employee Rating

Excellent attitude and service.

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.

Jul 08, 2025

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Great customer service and friendly staff And great

Great customer service and friendly staff And great service also, let you know everything else that is wrong with your vehicle

Jun 30, 2025

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Customer Service at this dealership has declined greatly

Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.

Jun 28, 2025

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Employee Rating

He's such a professional person who take his job very

He's such a professional person who take his job very seriously and very important

Jun 19, 2025

Dealership Rating
Employee Rating

Brian and the team went above and beyond to ensure I was

Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!

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Brandon Hines

Brandon Hines

General Sales Manager

99 Reviews
Certified
Industry Experience 21 years 9 months
Army veteran with 20 years experience in the industry. Nothing replaces hard work and spending time with family. Always willing to help and answer any question. I can be reached directly at (860) 829-3783. Would love to hear how your experience at Acura Of Berlin has been.
Recent Reviews

Jul 12, 2025

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Employee Rating

Very professional.

Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.

Jul 05, 2025

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Brandon made our car buying experience easy.

Brandon made our car buying experience easy. He was patient and found us the perfect car. He is extremely knowledgeable and experienced. I would definitely recommend using him for your car buying needs. You will not be disappointed!

Jun 03, 2025

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Great attention to details, price was questionable I

Great attention to details, price was questionable I thought the dealership could offer better pricing.

Jun 03, 2025

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Our son loves his Acura TLX he would buy another one when

Our son loves his Acura TLX he would buy another one when the time is right

Jun 01, 2025

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My husband and I had THE best experience with Berlin

My husband and I had THE best experience with Berlin Acura! Jim at Berlin Acura was amazing! Charismatic, sweet, and incredibly polite—he made us feel comfortable from the start. He was very informative without being pushy and gave us the space to privately discuss our options, which we really appreciated. The entire process was seamless from start to finish. The manager, GM, and finance team were all equally professional, funny, and made the whole experience genuinely fun. They were efficient and turned the deal around quickly—I picked up my brand new MDX A-Spec the very next morning! This is my first Acura, and I’m so grateful for the awesome experience they provided! Highly recommend Jim and the team at Acura Berlin! 🙌🏻 Thanks Guys! ❤️

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Matthew Roy

Matthew Roy

Cashier/Appointment Coordinator
Recent Reviews

Jul 18, 2025

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Employee Rating

Received exceptional customer service.

Received exceptional customer service. Staff is friendly, knowledgeable, informative and efficient, consistently! Experienced no problems.

Jul 12, 2025

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Excellent attitude and service.

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.

Jun 30, 2025

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Employee Rating

Customer Service at this dealership has declined greatly

Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.

Jun 28, 2025

Dealership Rating
Employee Rating

He's such a professional person who take his job very

He's such a professional person who take his job very seriously and very important

Jun 19, 2025

Dealership Rating
Employee Rating

Brian and the team went above and beyond to ensure I was

Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!

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Lucius Ulett

Lucius Ulett

Sales Manager
Dealership Experience 4 years 5 months
Industry Experience 11 years 5 months
Resident of Manchester, CT, family man; appreciate all sports. Dream Team at Acura of Berlin… Love what I do and enjoy lasting relationships with our customers.
Recent Reviews

Jul 12, 2025

Dealership Rating
Employee Rating

Very professional.

Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.

Jun 19, 2025

Dealership Rating
Employee Rating

I was pleased with the service received at the dealer,

I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.

Jun 05, 2025

Dealership Rating
Employee Rating

Buying a certified pre owned vehicle was a smooth process

Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.

Jun 03, 2025

Dealership Rating
Employee Rating

Our son loves his Acura TLX he would buy another one when

Our son loves his Acura TLX he would buy another one when the time is right

May 15, 2025

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Employee Rating

I went in and expressed interest in an Acura TLX and test

I went in and expressed interest in an Acura TLX and test driving one, and I was met with a “no you can’t do that, are you buying one or not!?” Response from this individual. Got completely taken off guard by how disrespectful this employee was, and before he could get any paperwork that he explained took time and effort for him to take out I had to walk out. DON’T BUY FROM THIS GUY, VERY DISRESPECTFUL!

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Brian Roush

Brian Roush

Service Advisor

36 Reviews
Certified
Dealership Experience 10 months
Industry Experience 10 years 4 months
Former technician for 5 years at our Executive Kia location. Passion for cars and people. Love meeting new faces stop by and say hello.
Recent Reviews

Jul 18, 2025

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Received exceptional customer service.

Received exceptional customer service. Staff is friendly, knowledgeable, informative and efficient, consistently! Experienced no problems.

Jul 12, 2025

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Excellent attitude and service.

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.

Jul 01, 2025

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Employee Rating

They were very responsive and helped guide me on making a

They were very responsive and helped guide me on making a decision that was best for my car

Jun 30, 2025

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Employee Rating

Customer Service at this dealership has declined greatly

Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.

Jun 28, 2025

Dealership Rating
Employee Rating

He's such a professional person who take his job very

He's such a professional person who take his job very seriously and very important

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Leo Pascual

Leo Pascual

Product Specialist

34 Reviews
Certified
Contact Me
Dealership Experience 10 months
Industry Experience 1 years 7 months
I have a strong passion for performance vehicles, customer experience, and building long-term relationships. I bring a hands-on, knowledgeable approach to helping clients navigate their car buying journey, backed by Acura's premium lineup and exceptional service standards. I look forward to meeting you at Acura of Berlin.
Recent Reviews

Jul 12, 2025

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Employee Rating

Very professional.

Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.

Jul 11, 2025

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Leo is excellent.

Leo is excellent. Very knowledgeable, professional, friendly, and easy to work with. I highly recommend him!

Jul 10, 2025

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Very professional and helpful with all my questions!

Very professional and helpful with all my questions! Explain all the futures on my new car.

Jun 28, 2025

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Thank you Leo very professional and helpful the hold

Thank you Leo very professional and helpful the hold process was smooth. Thank also Kevin

May 29, 2025

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Leo was great to work with!

Leo was great to work with! Very knowledgeable about Acura and was able to compare to other vehicles. Response time was great, quick to answer emails and messages. Bought an ADX and would highly recommend Leo!

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Eric Diaz

Eric Diaz

General Manager
Dealership Experience 4 years 10 months
Industry Experience 23 years 2 months
Hi, I'm Eric Diaz, a proud U.S. Army Veteran and a 21-year veteran of the auto industry. My journey started as a Technician and Auto Body Tech, but in 2008, I found my true calling in Automotive Sales, and I haven't looked back since. Outside of work, I spent 13 years DJing across the tri-state area and even taught Salsa dancing for a while. These days, I’m all about fitness and being a dedicated family man, supporting my kids in gymnastics, wrestling, and competitive race-kart racing. Whether you’re a car enthusiast dreaming of an NSX or a family in search of a stylish MDX, I’m here to help. Feel free to reach out—I’m excited to assist you! -Eric
Recent Reviews

Jul 12, 2025

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Employee Rating

Very professional.

Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.

Jun 03, 2025

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Employee Rating

Our son loves his Acura TLX he would buy another one when

Our son loves his Acura TLX he would buy another one when the time is right

Apr 27, 2025

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Employee Rating

Jim and Eric the GM were very helpful and straightforward

Jim and Eric the GM were very helpful and straightforward in helping me purchase my new MDX this is my second one buying from Jim i really recommend him. I also would like to thank Tom the business manager for a smooth delivery transaction, Acura of Berlin definitely keeps the customer experience as a high priority.

Apr 06, 2025

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Acura of Berlin is amazing and very professional.

Acura of Berlin is amazing and very professional. I recently had an interview there and am now waiting to hear back.

Mar 11, 2025

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Employee Rating

I have been dealing with Acura of Berlin since 2010 and

I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.

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Christian Rich

Christian Rich

BDC Specialist
Contact Me
Dealership Experience 1 years 3 months
Industry Experience 7 years 2 months
I've been fascinated by people and their stories, naturally drawn to connecting and empathizing. Over time, this evolved into a knack for building relationships and creating positive interactions. My charisma and people skills have been central to my journey.
Recent Reviews

Jul 11, 2025

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Employee Rating

Everyone at Acura of Berlin was AMAZING!

Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!

Jun 10, 2025

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The dealership was great.

The dealership was great. Extremely helpful and accommodating. Made the process super easy. I would highly recommend.

Jun 05, 2025

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Employee Rating

Buying a certified pre owned vehicle was a smooth process

Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.

May 25, 2025

Dealership Rating
Employee Rating

Jim was great, we had a negative experience at another

Jim was great, we had a negative experience at another Acura Dealership and we were getting passed around with no one that was willing to take the time to really go over the car we wanted with us. I called up the team at Acura of Berlin they connected us with Jim and they had the car we contacted them about and they had it pulled right up by front for us before we got there. Jim provided us the attention and care you would hope for when making a large purchase. He was easy to work with and made the who transaction seamless. We would recommend both him and the entire team we worked with!

May 23, 2025

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Employee Rating

Great experience.

Great experience. Everyone was very helpful and the deal was put together quickly and efficiently.

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Navaraj Sankar

Navaraj Sankar

Product Specialist
Contact Me
Dealership Experience 9 months
Industry Experience 9 months
Excited to be a part of the Acura of Berlin team. Look forward to helping you with your vehicle needs. Stop by and say hello.
Recent Reviews

Jul 05, 2025

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Employee Rating

Brandon made our car buying experience easy.

Brandon made our car buying experience easy. He was patient and found us the perfect car. He is extremely knowledgeable and experienced. I would definitely recommend using him for your car buying needs. You will not be disappointed!

Jun 19, 2025

Dealership Rating
Employee Rating

I was pleased with the service received at the dealer,

I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.

Jun 05, 2025

Dealership Rating
Employee Rating

Buying a certified pre owned vehicle was a smooth process

Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.

May 23, 2025

Dealership Rating
Employee Rating

Great experience.

Great experience. Everyone was very helpful and the deal was put together quickly and efficiently.

May 08, 2025

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Employee Rating

May 6 2025 I purchased 2025 Acura MDX A Spec.

May 6 2025 I purchased 2025 Acura MDX A Spec. Raj my salesman was very good with handling my purchase. Tom in finance took his time and answered any and all of my questions. Lucius responded to some questions I had after I took delivery. And was very gracious and timely with replying and take care of me. Brandon also followed up with me congratulating me and making sure I had a good experience and checking in to see if I needed anything. Keith in the service department is also great team member. Family has owned Acura for over 20 years and he has always taken care of us.

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Kevin Garcia

Kevin Garcia

Product Specialist

18 Reviews
Certified
Contact Me
Dealership Experience 5 months
Industry Experience 1 years
Bi-Lingual Spanish / English. New to the auto industry and loving everything I am learning. Passionate about cars and customer satisfaction. Spending time off with my family. Stop by and say hello.
Recent Reviews

Jul 11, 2025

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Kevin was professional.

Kevin was professional. Car buying experience was easy. Responsive to questions and concerns. Explained car features.

Jul 11, 2025

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Employee Rating

Everyone at Acura of Berlin was AMAZING!

Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!

Jun 23, 2025

Dealership Rating
Employee Rating

I had the pleasure of working with Kevin at the Acura of

I had the pleasure of working with Kevin at the Acura of Berlin. He was very knowledgeable and helpful about the new car I was getting. I would definitely recommend him to anyone that is looking for a new car!!

Jun 10, 2025

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The dealership was great.

The dealership was great. Extremely helpful and accommodating. Made the process super easy. I would highly recommend.

Jun 10, 2025

Dealership Rating
Employee Rating

I recently had the pleasure of working with Kevin at

I recently had the pleasure of working with Kevin at Acura in Berlin, and I couldn't be more impressed. He was extremely knowledgeable, pleasant, and efficient throughout the entire process. Kevin answered all of my questions with patience and clarity, making sure I felt confident and informed every step of the way. His professionalism and friendly attitude made the experience smooth and enjoyable. If you're looking for top-notch service, I highly recommend Kevin! Thank you!

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Steve Hooker

Steve Hooker

Parts Manager
Recent Reviews

Jun 11, 2025

Dealership Rating
Employee Rating

⸻ I want to extend a big thank you to the

⸻ I want to extend a big thank you to the outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, my service advisor, for his professionalism and clear communication throughout the process. Also, a huge shoutout to Evan and Syrus, the talented service technicians who quickly diagnosed and fixed the issue with my vehicle—your expertise is truly appreciated! I’m especially grateful to Mathew for finding a way to fit me into the schedule this morning on such short notice. That level of accommodation made a big difference. Lastly, Steve in the parts department provided top-notch customer service—friendly, helpful, and knowledgeable. Bravo to the entire team at Acura of Berlin! Thank you again for your dedication and great work.

Jun 03, 2025

Dealership Rating
Employee Rating

Our son loves his Acura TLX he would buy another one when

Our son loves his Acura TLX he would buy another one when the time is right

Jan 15, 2025

Dealership Rating
Employee Rating

Very professional, knowledgeable and courtious staff,

Very professional, knowledgeable and courtious staff, especially Leo. Leo was was a pleasure to do business with. I highly recommend him to anyone looking to purchase a vehicle.

Aug 20, 2024

Dealership Rating
Employee Rating

Excellent customer service … everyone at Acura is GREAT !

Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .

Jul 30, 2024

Dealership Rating
Employee Rating

Buying a vehicle was a great experience, simple, fast,

Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure.

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Rachel Cutler

Rachel Cutler

Service Manager
Dealership Experience 9 months
Industry Experience 11 years 11 months
Passion for cars, the gym and my dogs. Stop by and say hello.
Recent Reviews

Jul 12, 2025

Dealership Rating
Employee Rating

Excellent attitude and service.

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.

Jun 28, 2025

Dealership Rating
Employee Rating

He's such a professional person who take his job very

He's such a professional person who take his job very seriously and very important

Jun 19, 2025

Dealership Rating
Employee Rating

Brian and the team went above and beyond to ensure I was

Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!

Jun 03, 2025

Dealership Rating
Employee Rating

Our son loves his Acura TLX he would buy another one when

Our son loves his Acura TLX he would buy another one when the time is right

Mar 06, 2025

Dealership Rating
Employee Rating

One of the worst experiences I’ve ever had as a customer.

One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….

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Gage Heiss

Gage Heiss

Merchandiser
Contact Me
Dealership Experience 9 months
From Wyoming now a resident of Connecticut. Passion for cars and helping people. Stop by and say hello.
Recent Reviews

Jan 31, 2025

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There was little waiting for my service appt.

There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.

Jan 27, 2025

Dealership Rating
Employee Rating

The dealership was professional, efficient, personable,

The dealership was professional, efficient, personable, and very detailed. I had a wonderful experience. This is my fourth lease with Acura of Berlin.

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    Kevin Garcia

    Kevin Garcia

    Product Specialist

    18 Reviews
    Leo Pascual

    Leo Pascual

    Product Specialist

    34 Reviews
    Jim Pompei

    Jim Pompei

    Product Specialist

    134 Reviews
    Navaraj Sankar

    Navaraj Sankar

    Product Specialist

    21 Reviews
    Christian Rich

    Christian Rich

    BDC Specialist

    24 Reviews
    Gage Heiss

    Gage Heiss

    Merchandiser

    2 Reviews

Parts

Steve Hooker

Steve Hooker

Parts Manager
16 Reviews
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Keith Davis

Keith Davis

Service Advisor

317 Reviews
Certified
Recent Reviews

Jul 12, 2025

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Excellent attitude and service.

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.

Jun 30, 2025

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Employee Rating

Customer Service at this dealership has declined greatly

Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.

Jun 28, 2025

Dealership Rating
Employee Rating

He's such a professional person who take his job very

He's such a professional person who take his job very seriously and very important

Jun 19, 2025

Dealership Rating
Employee Rating

Brian and the team went above and beyond to ensure I was

Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!

Jun 11, 2025

Dealership Rating
Employee Rating

⸻ I want to extend a big thank you to the

⸻ I want to extend a big thank you to the outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, my service advisor, for his professionalism and clear communication throughout the process. Also, a huge shoutout to Evan and Syrus, the talented service technicians who quickly diagnosed and fixed the issue with my vehicle—your expertise is truly appreciated! I’m especially grateful to Mathew for finding a way to fit me into the schedule this morning on such short notice. That level of accommodation made a big difference. Lastly, Steve in the parts department provided top-notch customer service—friendly, helpful, and knowledgeable. Bravo to the entire team at Acura of Berlin! Thank you again for your dedication and great work.

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Tom Suchojad

Tom Suchojad

Finance Manager

146 Reviews
Certified
Recent Reviews

Jul 12, 2025

Dealership Rating
Employee Rating

Very professional.

Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.

Jul 11, 2025

Dealership Rating
Employee Rating

Everyone at Acura of Berlin was AMAZING!

Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!

Jun 19, 2025

Dealership Rating
Employee Rating

I was pleased with the service received at the dealer,

I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.

Jun 10, 2025

Dealership Rating
Employee Rating

I recently had the pleasure of working with Kevin at

I recently had the pleasure of working with Kevin at Acura in Berlin, and I couldn't be more impressed. He was extremely knowledgeable, pleasant, and efficient throughout the entire process. Kevin answered all of my questions with patience and clarity, making sure I felt confident and informed every step of the way. His professionalism and friendly attitude made the experience smooth and enjoyable. If you're looking for top-notch service, I highly recommend Kevin! Thank you!

Jun 05, 2025

Dealership Rating
Employee Rating

Buying a certified pre owned vehicle was a smooth process

Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.

View More Reviews on DealerRater
Jim Pompei

Jim Pompei

Product Specialist

134 Reviews
Certified
Contact Me
Dealership Experience 5 years 11 months
Industry Experience 5 years 11 months
Hey everybody Jim Pompei from Acura of Berlin. Please come down to give me an opportunity to earn your business. 30 years sales experience customer satisfaction is always my goal. Please feel free to contact me for all of your vehicle needs.
Recent Reviews

Jun 27, 2025

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Employee Rating

Repeat Customer and Still Amazed – Thank You, Jim at

Repeat Customer and Still Amazed – Thank You, Jim at Acura of Berlin! This is my second car purchase from Jim at Acura of Berlin, and once again, he delivered an outstanding experience from start to finish. There’s a reason I came back—Jim is honest, patient, knowledgeable, and truly goes above and beyond to make sure you’re happy with your purchase. He remembered what I liked from my previous visit and helped me find the perfect vehicle without any pressure. The process was smooth, transparent, and actually enjoyable—something you rarely hear when buying a car. Jim treated me with respect and made me feel valued every step of the way. If you’re looking for someone you can trust, who genuinely cares about getting you the right vehicle, ask for Jim at Acura of Berlin. He’s one of a kind, and I’m grateful to be a repeat customer. Thanks again, Jim—you’ve earned my business for life!

Jun 19, 2025

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Jim Pompei was professional and patient.

Jim Pompei was professional and patient. He walked me through the process without trying to upsell or high pressure. Would definitely recommend.

Jun 18, 2025

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No high pressure.

No high pressure. Professional, great to work with. Jim Pompeii was the best to work with

Jun 10, 2025

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Jim was so helpful with my wife and I.

Jim was so helpful with my wife and I. He helped us with our purchase for my wife to be in a newer car. He helped with the whole process and made it really smooth to purchase this car. Definitely will be contacting Jim again on a future bigger car.

Jun 03, 2025

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Very good quickly about service to customer, thank you

Very good quickly about service to customer, thank you very much to all of you.

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Jonathan Roath

Jonathan Roath

Service Advisor
Dealership Experience 1 years 8 months
Industry Experience 19 years
Recent Reviews

Jul 12, 2025

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Excellent attitude and service.

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.

Jul 08, 2025

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Great customer service and friendly staff And great

Great customer service and friendly staff And great service also, let you know everything else that is wrong with your vehicle

Jun 30, 2025

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Customer Service at this dealership has declined greatly

Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.

Jun 28, 2025

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He's such a professional person who take his job very

He's such a professional person who take his job very seriously and very important

Jun 19, 2025

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Brian and the team went above and beyond to ensure I was

Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!

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Brandon Hines

Brandon Hines

General Sales Manager

99 Reviews
Certified
Industry Experience 21 years 9 months
Army veteran with 20 years experience in the industry. Nothing replaces hard work and spending time with family. Always willing to help and answer any question. I can be reached directly at (860) 829-3783. Would love to hear how your experience at Acura Of Berlin has been.
Recent Reviews

Jul 12, 2025

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Very professional.

Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.

Jul 05, 2025

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Brandon made our car buying experience easy.

Brandon made our car buying experience easy. He was patient and found us the perfect car. He is extremely knowledgeable and experienced. I would definitely recommend using him for your car buying needs. You will not be disappointed!

Jun 03, 2025

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Great attention to details, price was questionable I

Great attention to details, price was questionable I thought the dealership could offer better pricing.

Jun 03, 2025

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Our son loves his Acura TLX he would buy another one when

Our son loves his Acura TLX he would buy another one when the time is right

Jun 01, 2025

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My husband and I had THE best experience with Berlin

My husband and I had THE best experience with Berlin Acura! Jim at Berlin Acura was amazing! Charismatic, sweet, and incredibly polite—he made us feel comfortable from the start. He was very informative without being pushy and gave us the space to privately discuss our options, which we really appreciated. The entire process was seamless from start to finish. The manager, GM, and finance team were all equally professional, funny, and made the whole experience genuinely fun. They were efficient and turned the deal around quickly—I picked up my brand new MDX A-Spec the very next morning! This is my first Acura, and I’m so grateful for the awesome experience they provided! Highly recommend Jim and the team at Acura Berlin! 🙌🏻 Thanks Guys! ❤️

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Matthew Roy

Matthew Roy

Cashier/Appointment Coordinator
Recent Reviews

Jul 18, 2025

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Received exceptional customer service.

Received exceptional customer service. Staff is friendly, knowledgeable, informative and efficient, consistently! Experienced no problems.

Jul 12, 2025

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Excellent attitude and service.

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.

Jun 30, 2025

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Customer Service at this dealership has declined greatly

Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.

Jun 28, 2025

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He's such a professional person who take his job very

He's such a professional person who take his job very seriously and very important

Jun 19, 2025

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Brian and the team went above and beyond to ensure I was

Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!

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Lucius Ulett

Lucius Ulett

Sales Manager
Dealership Experience 4 years 5 months
Industry Experience 11 years 5 months
Resident of Manchester, CT, family man; appreciate all sports. Dream Team at Acura of Berlin… Love what I do and enjoy lasting relationships with our customers.
Recent Reviews

Jul 12, 2025

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Very professional.

Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.

Jun 19, 2025

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I was pleased with the service received at the dealer,

I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.

Jun 05, 2025

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Buying a certified pre owned vehicle was a smooth process

Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.

Jun 03, 2025

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Our son loves his Acura TLX he would buy another one when

Our son loves his Acura TLX he would buy another one when the time is right

May 15, 2025

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I went in and expressed interest in an Acura TLX and test

I went in and expressed interest in an Acura TLX and test driving one, and I was met with a “no you can’t do that, are you buying one or not!?” Response from this individual. Got completely taken off guard by how disrespectful this employee was, and before he could get any paperwork that he explained took time and effort for him to take out I had to walk out. DON’T BUY FROM THIS GUY, VERY DISRESPECTFUL!

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Brian Roush

Brian Roush

Service Advisor

36 Reviews
Certified
Dealership Experience 10 months
Industry Experience 10 years 4 months
Former technician for 5 years at our Executive Kia location. Passion for cars and people. Love meeting new faces stop by and say hello.
Recent Reviews

Jul 18, 2025

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Received exceptional customer service.

Received exceptional customer service. Staff is friendly, knowledgeable, informative and efficient, consistently! Experienced no problems.

Jul 12, 2025

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Excellent attitude and service.

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.

Jul 01, 2025

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They were very responsive and helped guide me on making a

They were very responsive and helped guide me on making a decision that was best for my car

Jun 30, 2025

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Customer Service at this dealership has declined greatly

Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates.

Jun 28, 2025

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He's such a professional person who take his job very

He's such a professional person who take his job very seriously and very important

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Leo Pascual

Leo Pascual

Product Specialist

34 Reviews
Certified
Contact Me
Dealership Experience 10 months
Industry Experience 1 years 7 months
I have a strong passion for performance vehicles, customer experience, and building long-term relationships. I bring a hands-on, knowledgeable approach to helping clients navigate their car buying journey, backed by Acura's premium lineup and exceptional service standards. I look forward to meeting you at Acura of Berlin.
Recent Reviews

Jul 12, 2025

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Very professional.

Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.

Jul 11, 2025

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Leo is excellent.

Leo is excellent. Very knowledgeable, professional, friendly, and easy to work with. I highly recommend him!

Jul 10, 2025

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Very professional and helpful with all my questions!

Very professional and helpful with all my questions! Explain all the futures on my new car.

Jun 28, 2025

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Thank you Leo very professional and helpful the hold

Thank you Leo very professional and helpful the hold process was smooth. Thank also Kevin

May 29, 2025

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Leo was great to work with!

Leo was great to work with! Very knowledgeable about Acura and was able to compare to other vehicles. Response time was great, quick to answer emails and messages. Bought an ADX and would highly recommend Leo!

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Eric Diaz

Eric Diaz

General Manager
Dealership Experience 4 years 10 months
Industry Experience 23 years 2 months
Hi, I'm Eric Diaz, a proud U.S. Army Veteran and a 21-year veteran of the auto industry. My journey started as a Technician and Auto Body Tech, but in 2008, I found my true calling in Automotive Sales, and I haven't looked back since. Outside of work, I spent 13 years DJing across the tri-state area and even taught Salsa dancing for a while. These days, I’m all about fitness and being a dedicated family man, supporting my kids in gymnastics, wrestling, and competitive race-kart racing. Whether you’re a car enthusiast dreaming of an NSX or a family in search of a stylish MDX, I’m here to help. Feel free to reach out—I’m excited to assist you! -Eric
Recent Reviews

Jul 12, 2025

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Very professional.

Very professional. Eric Diaz was very attention to detail in research of the right vehicle. Leo Pascual walk through was very thorough in review of all the processing of the purchase. Tom was clear and direct with the finance details. Overall a great experience.

Jun 03, 2025

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Our son loves his Acura TLX he would buy another one when

Our son loves his Acura TLX he would buy another one when the time is right

Apr 27, 2025

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Jim and Eric the GM were very helpful and straightforward

Jim and Eric the GM were very helpful and straightforward in helping me purchase my new MDX this is my second one buying from Jim i really recommend him. I also would like to thank Tom the business manager for a smooth delivery transaction, Acura of Berlin definitely keeps the customer experience as a high priority.

Apr 06, 2025

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Acura of Berlin is amazing and very professional.

Acura of Berlin is amazing and very professional. I recently had an interview there and am now waiting to hear back.

Mar 11, 2025

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I have been dealing with Acura of Berlin since 2010 and

I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.

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Christian Rich

Christian Rich

BDC Specialist
Contact Me
Dealership Experience 1 years 3 months
Industry Experience 7 years 2 months
I've been fascinated by people and their stories, naturally drawn to connecting and empathizing. Over time, this evolved into a knack for building relationships and creating positive interactions. My charisma and people skills have been central to my journey.
Recent Reviews

Jul 11, 2025

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Everyone at Acura of Berlin was AMAZING!

Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!

Jun 10, 2025

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The dealership was great.

The dealership was great. Extremely helpful and accommodating. Made the process super easy. I would highly recommend.

Jun 05, 2025

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Buying a certified pre owned vehicle was a smooth process

Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.

May 25, 2025

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Jim was great, we had a negative experience at another

Jim was great, we had a negative experience at another Acura Dealership and we were getting passed around with no one that was willing to take the time to really go over the car we wanted with us. I called up the team at Acura of Berlin they connected us with Jim and they had the car we contacted them about and they had it pulled right up by front for us before we got there. Jim provided us the attention and care you would hope for when making a large purchase. He was easy to work with and made the who transaction seamless. We would recommend both him and the entire team we worked with!

May 23, 2025

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Great experience.

Great experience. Everyone was very helpful and the deal was put together quickly and efficiently.

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Navaraj Sankar

Navaraj Sankar

Product Specialist
Contact Me
Dealership Experience 9 months
Industry Experience 9 months
Excited to be a part of the Acura of Berlin team. Look forward to helping you with your vehicle needs. Stop by and say hello.
Recent Reviews

Jul 05, 2025

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Brandon made our car buying experience easy.

Brandon made our car buying experience easy. He was patient and found us the perfect car. He is extremely knowledgeable and experienced. I would definitely recommend using him for your car buying needs. You will not be disappointed!

Jun 19, 2025

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I was pleased with the service received at the dealer,

I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase.

Jun 05, 2025

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Buying a certified pre owned vehicle was a smooth process

Buying a certified pre owned vehicle was a smooth process with Acura of Berlin. Everyone was pleasant to work with and we drove away with a new car within a week of finding it.

May 23, 2025

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Great experience.

Great experience. Everyone was very helpful and the deal was put together quickly and efficiently.

May 08, 2025

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May 6 2025 I purchased 2025 Acura MDX A Spec.

May 6 2025 I purchased 2025 Acura MDX A Spec. Raj my salesman was very good with handling my purchase. Tom in finance took his time and answered any and all of my questions. Lucius responded to some questions I had after I took delivery. And was very gracious and timely with replying and take care of me. Brandon also followed up with me congratulating me and making sure I had a good experience and checking in to see if I needed anything. Keith in the service department is also great team member. Family has owned Acura for over 20 years and he has always taken care of us.

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Kevin Garcia

Kevin Garcia

Product Specialist

18 Reviews
Certified
Contact Me
Dealership Experience 5 months
Industry Experience 1 years
Bi-Lingual Spanish / English. New to the auto industry and loving everything I am learning. Passionate about cars and customer satisfaction. Spending time off with my family. Stop by and say hello.
Recent Reviews

Jul 11, 2025

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Kevin was professional.

Kevin was professional. Car buying experience was easy. Responsive to questions and concerns. Explained car features.

Jul 11, 2025

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Everyone at Acura of Berlin was AMAZING!

Everyone at Acura of Berlin was AMAZING! Our purchase of a new ADX was smooth and seamless! Thank you to Kevin, Christian and Tom!

Jun 23, 2025

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I had the pleasure of working with Kevin at the Acura of

I had the pleasure of working with Kevin at the Acura of Berlin. He was very knowledgeable and helpful about the new car I was getting. I would definitely recommend him to anyone that is looking for a new car!!

Jun 10, 2025

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The dealership was great.

The dealership was great. Extremely helpful and accommodating. Made the process super easy. I would highly recommend.

Jun 10, 2025

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I recently had the pleasure of working with Kevin at

I recently had the pleasure of working with Kevin at Acura in Berlin, and I couldn't be more impressed. He was extremely knowledgeable, pleasant, and efficient throughout the entire process. Kevin answered all of my questions with patience and clarity, making sure I felt confident and informed every step of the way. His professionalism and friendly attitude made the experience smooth and enjoyable. If you're looking for top-notch service, I highly recommend Kevin! Thank you!

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Steve Hooker

Steve Hooker

Parts Manager
Recent Reviews

Jun 11, 2025

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⸻ I want to extend a big thank you to the

⸻ I want to extend a big thank you to the outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, my service advisor, for his professionalism and clear communication throughout the process. Also, a huge shoutout to Evan and Syrus, the talented service technicians who quickly diagnosed and fixed the issue with my vehicle—your expertise is truly appreciated! I’m especially grateful to Mathew for finding a way to fit me into the schedule this morning on such short notice. That level of accommodation made a big difference. Lastly, Steve in the parts department provided top-notch customer service—friendly, helpful, and knowledgeable. Bravo to the entire team at Acura of Berlin! Thank you again for your dedication and great work.

Jun 03, 2025

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Our son loves his Acura TLX he would buy another one when

Our son loves his Acura TLX he would buy another one when the time is right

Jan 15, 2025

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Very professional, knowledgeable and courtious staff,

Very professional, knowledgeable and courtious staff, especially Leo. Leo was was a pleasure to do business with. I highly recommend him to anyone looking to purchase a vehicle.

Aug 20, 2024

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Excellent customer service … everyone at Acura is GREAT !

Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .

Jul 30, 2024

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Buying a vehicle was a great experience, simple, fast,

Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure.

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Rachel Cutler

Rachel Cutler

Service Manager
Dealership Experience 9 months
Industry Experience 11 years 11 months
Passion for cars, the gym and my dogs. Stop by and say hello.
Recent Reviews

Jul 12, 2025

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Excellent attitude and service.

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike.

Jun 28, 2025

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He's such a professional person who take his job very

He's such a professional person who take his job very seriously and very important

Jun 19, 2025

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Brian and the team went above and beyond to ensure I was

Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful!

Jun 03, 2025

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Our son loves his Acura TLX he would buy another one when

Our son loves his Acura TLX he would buy another one when the time is right

Mar 06, 2025

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One of the worst experiences I’ve ever had as a customer.

One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms….

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Gage Heiss

Gage Heiss

Merchandiser
Contact Me
Dealership Experience 9 months
From Wyoming now a resident of Connecticut. Passion for cars and helping people. Stop by and say hello.
Recent Reviews

Jan 31, 2025

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There was little waiting for my service appt.

There was little waiting for my service appt.,and my service was completed in a timely manner. Overall a pleasant experience.

Jan 27, 2025

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The dealership was professional, efficient, personable,

The dealership was professional, efficient, personable, and very detailed. I had a wonderful experience. This is my fourth lease with Acura of Berlin.

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