Customer Testimonials
Outstanding dealership. The sales professional, Raj, knew the 2025 MDX, showed me all the options, got me a great deal. Lucius, the sales manager, worked hard to get me super terms on a lease
Just had our Acura RDX serviced, oil change tire rotation. All work was done professionally and vehicle was ready when promised, thanks for a great experience.
I received excellent service and The staff explained to me thoroughly with the issue with my car was.
Had a great experience with this dealership. Me and my husband worked with Claudia who was extremely helpful and transparent throughout the entire process. We live a hour away and she made sure to take care of every single detail before I drove a hour to pick up the vehicle. When I’m in the market again, this dealership will be first in line.
Great Customer Service. I Was In And Out Without Any Issues. They Did A Gret Job On My Truck..
Very professional, knowledgeable and courtious staff, especially Leo. Leo was was a pleasure to do business with. I highly recommend him to anyone looking to purchase a vehicle.
I haven’t bought a car in 15 years and Acura of Berlin made the process very easy. I worked with Jim and he was fantastic, very knowledgeable and took his time with us. He was committed and follow through with what he said he was going to do. Highly recommended dealership.!
Friendly and warm atmosphere the staffs knows how to make you feel welcome and appreciates your business
Our salesman Leo was very professional and helpful. He really tried hard to make our car buying experience a positive one. Aside from that, the main issue I had with my new car was that I discovered a chip on the hatchback when I got the car home the day I purchased it. I was given an appointment to drop the car off to have it “fixed” by a detailer, not a body shop technician. The chip was hand painted over but still very visible. I would have expected the chip to be sanded, masked off and painted to match ...
Great experience. Brian was very thorough and helpful.
The sales team did an excellent job finding me a quality car. I would recommend Acura of Berlin.
The entire staff at the dealership was very knowledgeable and helpful from the moment I got there. Jim Pompei my sales rep was very helpful and informed me of every choice I had. The ease of doing business with him made my purchase easy and seamless. I would recommend him as well as the dealership in the future to friends and family!
Brain did a great job of figuring out my issues and promptly taking care of them. He has been straight forward on price. Acura was able to accommodate my schedule with a rental car.
Jim Pompei & Brandon Hines are the epitome of professionalism and experience. I truly appreciate their time and patience as I was not an easy customer. Jim was so thorough in explain the features of the car as well as each step of the buying process. And Tom in finance made all the paperwork a breeze!
I haven’t purchased a car in 9 years and wasn’t sure what to expect, but Acura of Berlin was the best experience I can recall!
Very friendly, all calls on time, great to work with, highly recommend, thank you very much much
The service department was professional , courteous, and precise. They went above & beyond to be sure I was satisfied with the work.
Work was completed in one day instead of three. Luckily I didn’t need a new engine. Everyone involved got my car back to me without any cost to me
Everyone is very helpful and friendly. It was a smooth and pleasant experience I would do business there again.
Great service, stayed within the advised timeframe, very courteous staff. Would highly recommend this dealership
Had a great experience.
I brought my car to Acura of Berlin for a recall repair. I did not wait long, the tech complete repair about an hour.
Great service. Great people. Very professional
Amazing service and very professional! They listened to my questions and answered in a way I could understand.
Was told one thing and my husband was told another. Wish everyone was on the same page. At the end everything worked out
They’re the best! Everyone was very helpful and professional. Jim is great! Very funny, knowledgeable and goes above and beyond to make sure you get exactly what you want!
Hydrated for my car while it was being serviced and the estimated time was spot on!
I would like to express my sincere gratitude to Acura of Berlin and Brian Roush for their exceptional service. My 2018 Acura ILX required a fuel pump replacement, and your team demonstrated remarkable speed and precision in completing the repair. A few hours after the service, I received a prompt phone call informing me that my car was ready for collection. I am thoroughly satisfied with the service and the professionalism of your staff. It was a pleasure utilizing your facility, and I eagerly anticipate returning for future vehicle maintenance. In addition to my 2018 ILX, I also own a 2019 Acura ILX, ...
This was my first time buying a vehicle and the experience that Acura of Berlin provided was nothing short of incredible. They made the process easy and quick. Couldn’t have asked for an easier time when buying a car. I will be back!
The showroom was very impressive filled with new automobile and decorated with flowers. The salesmen were accommodating and knowledgeable about the products , i dint feel pressured at all. It was a good experience.
Fantastic service; I wouldn’t go anywhere else.
We worked with Leo as our salesman, and I am grateful for his warm personality, low-pressure approach, and help getting me set up! He made everything easy. The finance manager, Tom, was also kind and patient, especially with my having two impatient young kids with me. Overall, I had a great experience and feel like I made a good choice.
Acura of Berlin was amazing!! While my car was on recall they definitely took care of me.. Jamie was very detailed with keeping me updated with my vehicle.. Matthew R. got me in the door And serviced me well.. Thank you Acura Team 😊
The Price was very competitive and sales rep was on top of any questions or concerns I made
Great service always! Jonathan and Vincent in Service are so professional, knowledgeable and kind. They're the reason I always return to Executive to service my RDX!
They are very helpful and friendly, make sure your comfortable, service is awesome they will help you get what you want. Thank you guys love my car
I have been an Acura owner for many years. They have always been attentive to my cars. I highly recommend!
Exceptional customer service received by Lucius, Leo and Tom. They are personable, professional, knowledgeable, a pleasure to work with and let you feel at ease. Leo “the best sales person ever. Job well done .
Amazing customer service and so wonderful to work with. We never felt pressured to buy anything and when we did buy - they were incredible. Kept us up to date throughout the entire car building process. The paperwork was prepared and ready and a breeze to get through on pick up day. Every person we met with at the dealership was educated on the details of the car and were a pleasure to work with. It was a genuinely great car buying experience.
Great customer care!! Jim was very easy to work with and made the whole car buying experience a pleasure. He was very friendly, professional, and easy to work with!
Jim and Claudia were great. The buying and delivery process were extremely smooth. Lucious, found the specific vehicle/color I wanted within 2 days. Thank you!!
Jonathan was amazing . He got me in and out at exactly the time he quoted !! Also shout out to the mechanic who worked on my car thank you
Had no issues all went well and smooth great service cold waters l Thanks guys
Jim Pompeii , Brandon Hines and Tom their finance manager were top notch all across the board. They were transparent, honest, thorough and gave me a more than fair price with even better buying experience. Highly recommend both gentlemen and Acura of Berlin in general.
Got my MDX from Acura of Berlin in October. Claudia was, kind, informative and professional. She gave us all the time we needed to decide and helped make the purchasing process easy. Claudia will inform you honestly about your purchase- she is very knowledgeable. Loving my new car!
I’d like to send a big thank you to Christian Rich and Adam Leach for assisting me with the “how to videos” for my mother’s Xmas gift a 2021 Acura RdX A-Spec! The promptness to responding to my email was top notch! Thank you again and Happy Holidays!
Why wouldn’t you take you Acura to Acura?
Jaime is great and does it all. She was even vacuuming cars since someone called out. All the while being pleasant and informative to the customer.......
Attentive and very helpful! Great service, friendly and went above and beyond! Would recommend to all friends
Brian was awesome!
Claudia made the entire process easy and seamless. Happy to recommend to anyone looking for a new Acura
Jim was very helpful, getting me into a beautiful new car at a reasonable price. I would recommend this dealership and Jim to anyone looking to buy a new car.
Wonderful and efficient service. Jamie was super helpful
Dealer was nice and clean the service advisor Brian was helpful
Let me start by saying that the whole team at Acura of Berlin is amazing. I recently leased my second MDX with them, after first leasing in 2021. I was more than happy to return to this dealership and work with Jim Pompei to find the perfect car for me again. Jim is knowledgeable, and easy to talk to. He explained things well and listened to what was important to me. My contact was primarily with Jim but I also spent time talking to Claudia who is another great product specialist, Brandon the sales manager, and Tom the finance manager. Even ...
The whole team at Acura of Berlin is amazing, but I’ve had the distinct pleasure of working with Jim Pompei to get two beautiful MDXs. I can’t speak highly enough about my experience with Jim and Acura of Berlin as a whole. I have always felt respected, listened to and taken care of. Jim and the team worked to get me exactly what I wanted both times I’ve leased from them. I am more than comfortable recommending anyone to Jim!
Great experience overall. Very easy to do business with. We were treated fairly and did not feel pressured to commit to anything we did not want. One thing happen that was a little off to me. While not a deal breaker, my original retail purchase agreement stated 17 miles on the odometer but when I went in to pick up the vehicle the paperwork stated the odometer was at 217 miles.
Our experience with Acura of Berlin was professional, fair and reasonable. Jim and Brandon were able to assist us in purchasing my first luxury SUV and I will not hesitate to come back when ready for an upgrade. Thank you to both of these gentlemen for sealing the deal! I love our MDX with the espresso interior!!
Easy, and friendly every time
Great communication Everything done on a time
James Pompei was very knowledgeable, not pushy and easy to work with on the vehicle purchase.
Service and communication were great. No guess work on my part. My car was completed early morning.
Clean, well organized setup with easy connectivity for me to work while I wait for service to be completed.
Eric is focused on solutions and an expert in his field! Highly recommended. David Medeiros
Leo was knowledgeable and easy to work with. I was on a tight timeline and he was respectful of that
Service Excellence 100%. Keith goes above & beyond, always very professional & detail oriented when explaining the diagnosis of car repairs needed.
Very thorough, explained everything clearly and I was comfortable with them with this being my first time at this dealership.
Very good service. Jamie was very friendly, very knowledgeable, she took the time to explain things to me and even had the mechanic come out and talk with me. He was also very knowledgeable and patient with me.
Excellent experience! I came from out-of-state and traded my vehicle for another pre-owned vehicle on the lot. I worked with Lucius over the phone before driving there, and then Leo in person at the dealership. Both were very knowledgeable about the vehicles and extremely helpful putting a great deal together. Thank you for your professionalism and great work!
Great service Keith and Mathew are the best
Excellent customer service. The staff are professionals and reliable. It is easy to get an appointment to service your vehicle. I have recommended this dealership to my son and would to anyone who is searching for reliable and professional place to service their vehicles.
Great service, friendly staff. Jamie was very informative on what I needed and what could wait until my next service. She was very professional.
Very Professional and prompt. Explains the diagnosis clearly on your vehicle. Completely satisfied with the service! Thanks
I originally needed assistance with my car/ wheels and wasn't sure what exactly was needed for my vehicle. Jonathan assisted me and didn't try to upsell me though my knowledge of the product was limited.
Excellent salesperson, Claudia, found a car for me and worked with me to make me a very satisfied customer.
The service is always consistently excellent and reliable. The service manager was prompt, attentive and friendly.
Recent service experience, greated by Brian upon arrival and he was informed of my appointment. I was provided a complimentary service and tire rotation accordingly. Very good experience and quick turn around to get on my way.
Claudia was exceptionally helpful in getting me into my RDX. She was informative and very knowledgeable. She really focuses hard on making her customers happy.
We love Keith! Always nice to see a friendly, familiar face every time we come back.
Jonathan and Matthew were very helpful with scheduling an appointment and made sure a loaner car was available to me.
Jim has been my go to for the last two vehicles and I will be back again! The attention to our needs was always taken into consideration. Great place! I send everyone to Jim Pompei when they are considering a new car.
Jonathan was very knowledgeable of his job an assisted me with questions I’ve been trying to get for months.