Customer Testimonials

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Google May 31, 2023

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DealerRater May 31, 2023

Staff is very friendly and welcoming. Makes your experience worth your time. Definitely will recommend this dealer.

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Google May 29, 2023

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DealerRater May 29, 2023

Always professional and caring service even in my last minute emergencies. They have never given me a problem with bring my car in and receiving a loner. I have been to and call other dealers this site is by far one of the best. I am always satisfied with price and service. They treat me very well. Thank You to staff and management for all your hard work.

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Google May 27, 2023

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Google May 26, 2023

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DealerRater May 26, 2023

Very good service, polite and friendly. Answer my questions. Service to my car was quick.

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Google May 26, 2023

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Facebook May 25, 2023

Great service. super helpful and personable! even though it is a far drive for me, I will be returning for all of my service!

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Google May 24, 2023

Jim and the team at Acura of Berlin made my car buying experience easy, straightforward, transparent and convenient. For a person who doesn’t enjoy the car buying process or care to much about all the bells and whistles, this was actually a positive and enjoyable experience.

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Google May 24, 2023

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DealerRater May 24, 2023

Easy to deal with, honest, reliable. Great communication. Erica was professional and got me all of the information I requested

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DealerRater May 24, 2023

Very informative and helpful. Best Acura Dealer in the state of CT. It was worth the 30 minute drive.

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DealerRater May 23, 2023

I highly recommend this dealership. They care about their customer and hid or her needs. They go a long way to make customers happy with the outcome.

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DealerRater May 23, 2023

Knowledgeable and professionally experienced as well as patient. Smooth and easy purchase of my new Car

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DealerRater May 23, 2023

My second Acura RDX, both purchased at Acura of Berlin. They make purchasing fair and comfortable. Salesmen do their best to provide the car you want with minimal hassel. Joe is no exception! He was great. He couldn't find the exact car I wanted( color and etc) but found a car that met my needs and wants at a lower price! Thank you Joe. My experience with the Service Department has always been equally positive. People like Keith get the job done with no hassel and as quick as they can while doing a great job.

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DealerRater May 23, 2023

The facility was kept up and very nice. Along with that the employees checked on me while I was there. When I picked the car that I liked, Erica was very knowledgeable, helpful, and fast at responding to any questions I had. Also the transaction process was smooth and simple.

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DealerRater May 22, 2023

Was amazed at how much inventory was available. Your staff was knowledgeable, informative and amazing!! I will recommend this dealer ship to all my friends

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DealerRater May 22, 2023

Keith is your all around guy, he’s got you covered from the time you walk in to the time you leave. Very professional!

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Google May 22, 2023

Knowledgeable & personable service techs; Keith was great! The salesperson from whom I bought the car a year ago was a disappointment however; promised a brief tutorial to acquaint me w/ the car…dismissed and sent me on my way in less than 5 min.; also promised that the used car would be thoroughly cleaned and detailed inside t( there were scents from animal of previous owner); it didn’t happen; it took me 2 days, using various cleaners to restore the car to a pleasant condition. Follow up service has been great however, thanks to Keith and his department.

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DealerRater May 21, 2023

Keith = 5 too Had a good time and the staff was great. Makes a dealership feel like family and that's always the goal.

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DealerRater May 21, 2023

Hi They fit me in with no schedule and got everything done quickly. All the staff members were nice. I will go back for any further service I might need in the future.

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DealerRater May 21, 2023

Clean , efficiency and pleasant place . I travel pretty far to go there. Thank you and have a great summer. Nice to get my car back spotless.

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Google May 21, 2023

The service Acura of Berlin is the best

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Google May 21, 2023

Acura of Berlin was fantastic!! They were helpful on directing what my car needed, helped choose coupons that would complement what my car needed and kept me updated at every point of the evaluation. They were readily accessible and thoroughly answered all my questions. They really helped me feel at ease!! I will bring my car back at the next scheduled update!!!!

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DealerRater May 21, 2023

It was a great experience Everything went well. No waiting time for checkin. Timely service. Took good care of my car

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DealerRater May 20, 2023

Jessica does a great job very effectively done & goes the extra step when you need to thanka

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DealerRater May 20, 2023

The service was excellent I will always recommend someone to them. Have a great day

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DealerRater May 19, 2023

I came in because my 2019 TLX did not pass CT emmsions testing. I ended up having to pay over $700 out of pocket for something that I feel the warrenty I paid extra for could have covered at least partly. It was an emissions problem. This is the first time the car ever had to go through emissions.

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Google May 18, 2023

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DealerRater May 18, 2023

I have been coming there to get my oil change for several years. Everyone that I have encountered has provided excellent customer service

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Google May 18, 2023

fast and quality service.. pleasant and kind staff

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DealerRater May 17, 2023

Friendly and helpful.James and Larissa explained for me what I don’t understand.I’m very happy at Acura of Berlin.

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Google May 17, 2023

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DealerRater May 17, 2023

The service was performed according to specifications by professional and friendly technicians-I was extremely happy with the results!!!

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DealerRater May 17, 2023

Visit to consult on issue with seat 1 & 2 auto settings. Made appt and part ordered! R& R time 20 minutes! Happy customer!

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Google May 16, 2023

Great service, friendly staff.

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DealerRater May 15, 2023

Erica did an outstanding and professional job getting us into the Acura RDX that we wanted. Her patience and customer focus were primary reason we purchased our RDX through ACURA of Berlin. Her positive attitude and willingness to help us at every turn made our experience exceptional. She followed ups our purchase with several contact points with us to make sure we were totally satisfied and answer any questions we might have. It seems that customer service doesn't end with the sale. A rarity in today's sales environment.

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Google May 15, 2023

I took my 2006 Acura TSX in for an oil change. Everyone is very friendly and helpful. They even washed and vacuumed my car! Great service would definitely recommend Acura of Berlin.

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DealerRater May 15, 2023

My experience was that they delivered n their promises which is all you can ask for

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DealerRater May 14, 2023

Prompt and friendly service from beginning to end. Everyone we came across was courteous and professional. We will be back. Thank you!

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DealerRater May 14, 2023

I was great right upon entering. They took my car right in at the time of my appt. The car was fixed in less time that I was told. The car was clean. They were friendly.

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DealerRater May 14, 2023

Friendly attentive staff. Helpful at the drop of a hat. Made the sale process a simple and enjoyable process.

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Google May 13, 2023

I had a great experience with Keith. The entire team was courteous, friendly and easy to work with. They went above and beyond to help me with my SUV.

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Google May 13, 2023

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Google May 13, 2023

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Google May 13, 2023

I should have asked for clarification when work was being performed. After waiting a while was told work was taking a little longer than expected because battery had to be removed to change headlight bulb. I had previously looked up headlight bulb replacement on-line and it showed only removing the exterior headlamp cover to get at bulb. Do not understand why battery had anything to do with access.

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DealerRater May 13, 2023

Keith Davis provides great customer service at all times and he does it with a smile.

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Google May 11, 2023

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Google May 10, 2023

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Google May 9, 2023

Best customer service

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Google May 9, 2023

Jim Pompei was a pleasure to work with! I went to Acura of Berlin needing a car within a couple of days and he made it happen. He was extremely helpful and does all he can to make the customer happy. I highly recommend you go see Jim if you’re in the market for a new vehicle!

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DealerRater May 8, 2023

Jim made my vehicle search and purchase an amazing experience! He knew right away what I needed and led me right to the perfect vehicle for me. His customer service is superior above any dealership and sales person I have experienced so far! I look forward to my future purchases with Jim and Acura of Berlin.

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DealerRater May 7, 2023

Excellent customer care. Friendly and efficient. One of the best car dealerships and service centers in Connecticut.

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Google May 6, 2023

Excellent service and staff! Jessica was amazing, kept me up to date throughout the service on the progress, ETA etc. I am very happy and looking forward to the next one!

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DealerRater May 5, 2023

Replaced my brake light promptly. Washed my car even though it was a simple job

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DealerRater May 5, 2023

Keith is very friendly, professional, and goes out of his way to make sure his customers are happy. Always a good experience working with Keith.

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DealerRater May 5, 2023

Accommodating / personable/ thorough Patient w/ my questions as an older customer ; friendly ; appeared focused on my concerns, not in a hurry to move on to next customer, as was definitely not the case w/ salesman who sold me my car there.

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DealerRater May 5, 2023

Great customer service Been go there for last 9 years Would recommend with friends and family

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Google May 3, 2023

Not one to leave reviews - but Acura dealership in Berlin is one of the best to go to if you are looking for a car. No usual car tricks. They are dedicated in helping you buy a car. Jim, Tom, Larissa - thank you!

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Google May 2, 2023

This is the best place to come and get the best car service.

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Google May 1, 2023

I’ve been bringing my car since 2017 for service. They are very helpful and reasonable. Keith is the man!!!

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DealerRater Apr 30, 2023

Jessica in service 5 Great experience. Jessica got the car in and out and set up a follow up appointment for the additional service we needed.

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Google Apr 30, 2023

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Google Apr 29, 2023

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DealerRater Apr 29, 2023

Outstanding service and courtesy. They wash your car which is outstanding. Waiting area is extremely nice and resourceful while you wait.

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Facebook Apr 29, 2023

Very respectful and they worked fast on my car I surely recommend this dealership to anyone

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DealerRater Apr 28, 2023

The service department is always very easy to deal with. Service is prompt and as expected.

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Google Apr 27, 2023

Great service today for my oil change.

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DealerRater Apr 27, 2023

Prompt and professional. They accommodated us. And kept us updated as to the arrival of the part and when the work would be completed .

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Google Apr 27, 2023

Amazing car dealership

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Google Apr 26, 2023

Great customer service.

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DealerRater Apr 26, 2023

Fantastic staff throughout the service area, Keith , Jason who take care of all of my vehicles. I will never leave this dealership

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DealerRater Apr 26, 2023

Great customer experience. Cordial, professional and fast. They are patient with explaining everything I need to know.

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DealerRater Apr 26, 2023

Took longer than expected to get part for the recall. But a loaner was offered during that time.

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Google Apr 25, 2023

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DealerRater Apr 25, 2023

Everyone at the dealership were professional and very helpful. It was a great experience and a great atmosphere.

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DealerRater Apr 24, 2023

Excellent service. Very friendly and professional. Answered all my questions. Service was done quickly and communication was great

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DealerRater Apr 24, 2023

Keith is great to work with. Always there to check up and make sure car running the way it should.

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Google Apr 24, 2023

Beautiful facility. Good inventory. Our salesperson Andrew was excellent.

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DealerRater Apr 24, 2023

Everything was great and communicated well will be there again for both of my cars

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Google Apr 24, 2023

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DealerRater Apr 23, 2023

Idk Was professional and gave me service options and prices before doing anything in a new and clean well maintained facilities

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DealerRater Apr 22, 2023

Great experience with little to no wait time! I would recommend this dealership and service department to anyone who has an acura.

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DealerRater Apr 22, 2023

Great. Very professional and courteous, all the folks I've been in contact with, from erica casey in sales to jason the service writer are enjoyable to work with.

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DealerRater Apr 22, 2023

All positive, very efficient meaning car ready when they said it would be, all areas very clean

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DealerRater Apr 21, 2023

As always, thank you Acura of Berlin! Their service team is fabulous - from advisors to the mechanics!

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Google Apr 21, 2023

I have to say, i hardly ever put a review on online however, the people at acura, especially their master mechanic, went the extra mile for me. Let me explain... I did not feel safe driving my car. I took my car to 2 different places and they found nothing wrong. They said safe to drive. I still did not feel right. The acura was my 3rd spot and best decision. They videod the identified problem and made me feel i was not making things up. If i would have continued to drive my car my children or i would not ...

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DealerRater Apr 20, 2023

Very thorough and helpful! The communication was great and my car was fixed! I am grateful!

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Google Apr 19, 2023

The entire Staff are dedicated to Customer Service and it shows each and every time I use Acura of Berlin.

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Google Apr 18, 2023

Great service for my car and friendly staff!

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Google Apr 18, 2023

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DealerRater Apr 17, 2023

Excellent service once again. We are never disappointed when we come to Acura. We will continue to return.

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DealerRater Apr 17, 2023

Love this place and people are very welcoming l definitely will recommend this place to my friends and family! Thank you all Ramiza.

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Google Apr 17, 2023

This is my third decade with this Acura dealership and my fifth TL and a few MDX and even an integra. Great cars great service and a very satisfied customer. If you’re looking for a great car and great customer service don’t go anywhere else but Berlin Acura

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Google Apr 17, 2023

Super

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Google Apr 16, 2023

The best buying experience yet!!!! Recently bought my car from Acura of Berlin and highly satisfied with my experience from dealing with Jim the sales rep to Tom in finance; both were extremely friendly and upfront with us about everything! Highly recommend!!!

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Google Apr 15, 2023

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DealerRater Apr 15, 2023

Prompt service and wait time to repair my Acura vehicle for scheduled maintenance was minimal.

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DealerRater Apr 15, 2023

Very positive experience ~ clean establishment, comfortable waiting area, friendly and efficient staff. Highly recommend Acura of Berlin

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