Customer Testimonials
Very good experience. The necessary work was performed on time. They also identified with video proof of a few minor things that have to be performed at the next visit
They were friendly, quick, and did a great job I was able to wait in a clean comfortable environment while the job was done
Everything went well. There was a mistake on the tax calculation, can you look into a refund I have coming. Thanks
Very good experience.He is the best .He made my day .Very smily and kind
For my ist experience. I found the staff to be open an friendly.
Excellent Nothing more to say. It was excellent. Brian was excellent, the repair was as well
Jim quickly got to know who I was as a buyer; it never felt like a high-pressure sale to me. He also coordinated the test drive, application and signing in a way that was respectful of my time and minimized the time typically spent waiting at the dealership during the process. I highly reccommend him!
Great Experience at Acura Berlin! I had a fantastic experience at Acura in Berlin. The staff was professional, knowledgeable, and made the whole process smooth from start to finish. They answered all my questions and made sure I felt confident in my decision. I highly recommend this location if you’re looking for great service. Thanks again to the team for making it such a positive experience!
I picked up a new MDX and I was told a requested tow hitch would be installed prior to pick up, that didn’t happen. I was given a We Owe document to get it installed and I’ve followed up with 3 different people to get this issue solved and have yet to hear back from anyone.
Great service and knowledge of the cars. Offered multiple financial options. Will recommend and come back
I went to the Acura dealership on April 18th and was helped by Navaraj. He helped me with trading in my car. He explained everything in detail and the new car that I wanted.
The dealership itself was very clean, organized and presentable. The employees were friendly, respectable and did not hassle. Kevin Garcia was great, he paid careful attention to what I was looking for and did his best to accommodate exactly what I was looking for. I would highly recommend this business if you are looking to buy an Acura.
Kevin was amazing. Everyone at the Acura dealer was amazing. An amazing team. Thank you
I had a great experience at Acura of Berlin. Amazing facility! I worked with Leo who was friendly, professional, responsive and very knowledgeable about the vehicle and its functionality. I traded my vehicle in and felt the value they offered was fair. The whole team, Managers Eric and Lucius to Tom in finance, were enjoyable to work with and provided excellent service. When I arrived the car looked amazing and Leo got everything set up with me and Tom in finance wrapped everything up. Definitely worth the hr ride. Highly recommend!
This is the third vehicle I have purchased from Acura of Berlin. Highly recommend doing business with them. Lucious the sales manger is great to work with. He is honest, very professional and has great customer service. Tom in finance has been a pleasure to deal with closing out the deal with. Highly recommend giving them a shot at your next car purchase new or used. If you’re looking for a specific car or truck that’s not on the lot give them a shot. They can search the other dealerships in Athe executive Auto Group.
Smooth transaction. Everyone was Pleasant and made it easy. They listen to what I wanted and ensured that I was happy. Jim the sales guy I could not have been more pleased.
They took good care of me and my car. Did a recall and provided me with a loaner to make it convenient.
I just purchased a certified used Acura from Acura of Berlin. My experience was excellent from the initial correspondence with the internet specialist, Christian Rich, to our sales representative Jim Pompei. Christian kept me updated on vehicles I expressed interest in a timely manner. He answered questions and offered information necessary to help make my final decision. Jim was phenomenal- accommodating, patient, knowledgeable and made it all happen! It was truly a pleasurable experience from start to finish. The hour ride was worth it. I highly recommend Acura of Berlin.
Raj was a very good and helpful man to have when I went to get my new car. Would recommend him when looking for you new car!
Fast, friendly service, thorough, and careful with my car, I appreciate that very much, they were great.
Smooth, professional experience—friendly staff, no pressure, great service. Highly recommend this dealership to anyone.
We had very good experience with Raj. He has explained everything which is needed. He has good understanding of customers need and he guides towards meeting the same.
Leo is both personable and knowledgeable, an absolute pleasure to do business with… couldn’t ask for more.
The service here is impeccable but I must admit, pricing is a bit high for the service, but I'm poor so I guess that's a me problem lol. Keep up the great work,ladies and gents.
Very positive experience, friendly and professional service. Job done on time. Highly recommend
Love Acura of Berlin. Always responsive, polite and professional. Service Department is thorough and accommodating with a loaner vehicle for longer service jobs. The waiting area is large, nicely decorated, clean and comfortable. I have purchased 3 cars from this dealership and always had a pleasant experience which is why I continue to come back!!!
I recently had my vehicle serviced at Acura of Berlin and I couldn’t be more impressed. The service staff were outstanding—professional, courteous, and extremely knowledgeable. Brian Roush took the time to explain everything clearly and made sure I was comfortable throughout the process. I was really impressed with the video provided by the technician during my service of the vehicle. Additionally, the garage itself was spotless, which really stood out to me. It’s clear they take pride not only in their work but in maintaining a clean and welcoming environment. I highly recommend Acura of Berlin for ...
We had an excellent experience purchasing our car from Leo at Acura of Berlin dealership. We didn’t expect to leave the same day with a vehicle, but the entire process was incredibly smooth. The team was honest, easy to work with, and made everything straightforward. We were in and out relatively quickly—truly one of the smoothest car-buying experiences we’ve ever had. Would definitely recommend them to anyone in the market for a new vehicle!
I have been working with Acura of Berlin for over 20 years. They have always treated me well and I've always been happy with both the sales side and the service side of the business. I recommend them highly.
Thanks to Rob Moffa in service dept. the little trick updates my CR-V. Now I have warm inside car with 22 mpg gasoline efficiency
Acura of Berlin is amazing and very professional. I recently had an interview there and am now waiting to hear back.
Leo is wonderful to work with. He is professional and took care of all questions.
Quick turn around on my new car. By the way, this was my 4th car from Acura of Berlin. I have always been pleased with the service and staff.
I was in for a recall. The sales and parts people were awesome. If you need an Acura, go here.
Amazing service, great attitude and so nice and helpful. Will suggest to others for help.
I worked with Leo to help me buy my 2022 Acura MDX. He's a great guy and I felt no pressure to buy a car. He gave me his honest advice on which model/year U should buy and was a great salesman to work with.
I did not meet Brandon Hicks… to my knowledge. The dealership was well clean. Beverages were offered.
Very friendly and helpful sales crew. Great communication. Leo helped me purchase my Acura and was great in helping me choose the right car.
Everyone was very helpful and courteous and our salesman Jim Pompei was awesome. It was a team effort to get the car and color we wanted and it all worked out.
Jim was very helpful and straightforward in helping me purchase my Integra. Acura of Berlin is definitely keeps the customer experience as a high priority.
Great car, friendly sales and financial staff.
excellent service
Knowledgeable, professional, and customer service oriented! Highly recommend a great team of professionals! Amazing work!
The dealership was very welcoming. My sales associate James Pompei was very personable, and worked hard to get you what you wanted , and what works best for you. He listens to the details of exactly what you’re looking for.
I recently purchased a car from Acura of Berlin and I had an outstanding experience thanks to Jim Pompei and the Acura team . From the moment I walked in, they were professional, knowledgeable, and truly listened to what I was looking for. Thank you so much for everything.
Very, very pleasant experience The sales people were kind and pleasant. They listened and understood what I wanted and at the end we closed the deal.
Raj made my experience simple, easy and timely. Very straightforward, told him which model, trim I wanted. Received a good price on my trade in and no haggling needed came back with price I wanted to pay. It was the best car buying experience I have ever had. He even took the time to sit and explain all the features in the car. Would highly recommend Acura of Berlin and Raj!
The delivery was very smooth for my new ZDX, Jim showed me how to use the car thoroughly and explained things to me in great detail. Definitely recommend going to Acura Of Berlin and Purchasing a car.
Acura of Berlin is a beautiful place. It is spacious and clean. Everyone is so helpful and nice. At The service entrance you can drive right in next to the service desk and they help you right away! Everyone treated my cars with care and understanding and were committed to fixing all the issues I was concerned about. The waiting area is very accommodating. They offer snacks and water and a vending machine. They also have desks where you can plug in electronic devices and There is even a place to sit and view the area where the vehicles are ...
Came in knowing what I wanted but I wasn’t met with any pushy sales tactics or finance discussions. I hate the car buying experience (maybe part of the reason why I had my last MDX for 12 years), but they made this upgrade experience less painful. Thank you!
Leo was nothing short of amazing. Made the process of buying a car easy and answered all questions as well as gave me answers ti questions I didn’t know to ask. Wonderful experience all around and pleased with my purchase.
Very friendly and helping staff. Process was fast and smooth. Definitely recommend!
Great place! Been going there since I purchased my car in 20217. The people are awesome...Keith Davis is my favorite!
Pleasant and smooth Claudia was very easy to work with and she was very nice!
I usually am able to get a service appointment relatively quickly. Keith and the others seem very nice,courteous and knowledgeable
(Translated by Google) very good service, all the staff very attentive (Original) muy buen servicio, muy atentos todo el personal
Good service as always and friendly highly recommended. Nice clean waiting area never a problem.
Extremely pleased with the service we received! Each and every employee we had contact with was knowledgeable and a pleasure to speak with. We purchased our vehicle from a different dealership but will now be permanent customer at this Berlin Ct location.
Jim helped me find my stunning Acura RDX. He was very knowledgeable, helpful, friendly, and guided me thru my whole car buying process. He had great communication, was very transparent with me and made the whole buying process seamless. I would 10/10 recommend working with Jim to find your next vehicle!
Great Experience would definitely go back again, and recommend others to do business with Acura of Berlin
They are so helpful and thorough in everything they do! They spend time with you and never make you feel as if you are not the most important person to take care of.
I have been dealing with Acura of Berlin since 2010 and have not been disappointed. I would recommend them if you are looking to purchase a vehicle or if you need your vehicle serviced.
The service team is excellent. Very professional and knowledgeable. I would recommend buying from them.
Very impressive team. I enjoyed working with everyone at the dealership at all levels. Leo did a fantastic job and has a great attitude. Very respectful and responsive to my questions and concerns.
The mechanic and technicians Keith and Eli need to go back to school. Very Unprofessional, they told me I needed and engine harness and didn’t even install it right and charged me $500. my car sat for 2 months at the dealership had to get it towed out of there. Relays and wires were disconnected i. My car that i dissconected before i brought it there. Its like they half assed my job and didn’t care to work on it. My car was the only car i. The whole lot that had snow and was tucked in the corner of ...
They did a good job changing my oil. I was very disappointed when they said that the cars heat is normal. This car takes a very long time to heat up. This is not normal. I wish I could speak to a technical engineer about how long it takes to warm up.
One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having ...
Jim was absolutely fantastic!! Straight shooter no pressure type of salesman. He’ll give you honest answers good and bad. Will definitely be recommending him to friends and family!
Very professional staff. I had fairly extensive service done which required the car to remain overnight. They had a loaner car available snd ready to go. From the time I brought my car in to the time I was driving off in the loaner was less than a half hour which I really appreciated. They kept me updated on progress throughout and pickup was quick snd easy.
Acura of Berlin was the BEST car buying experience I’ve ever had! Jim Pompei was an exceptional Sales Consultant & Tom Suchojad was an excellent Business Manager! They were professional, knowledgeable, patient and kind! I have already told my friends how amazing Acura of Berlin is!
I just purchased a used 2022 Acura RDX from this dealership. I asked for a female salesperson. I was fortunate enough to have gotten Claudia. She was so helpful in answering all my questions.( believe me i had so many), and putting me at ease. She was patient, never pushy,didn’t try to upsell me,explained everything to me.She genuinely cars about helping people buy a car.Claudia is transparent, smart and efficient. It was the nicest, easiest, experience I had purchasing a car.
Brian is a true professional and an asset to Acura of Berlin. The world needs more people to understand what customer service is. Thank you Brian
Raj is professional with his interactions with customers. Did not feel stressed or pressured into any deal. Would recommend to anyone looking for an Acura.
Will go above and beyond for costumers. Definitely needs some tenure from the time of writing this review but will make for a good advocate for buyers. Would definitely recommend to family and friends!
Very clean service area, Matthew is extremely nice, Keith reassured everything will be taken care of
Very friendly and knowledgeable. Waiting room was nice. The service was very fast and efficient. Very pleasurable experience and no complaints.
Great Intake process, great customer-first approach. Grateful for Brian's input and his help today resolving a technical issue with my wife's MDX. We'll be back for additional scheduled maintenance soon. We've had a great experience with this dealership all along.
I spoke to Christian on Wednesday and told him I'd be coming in Thursday to see a vehicle. He would not be in, but set me up to see Leo. Leo greeted me like family walking through the door, worked hard to show me every option that might work and to understand my needs. We sat with Lucious the sales manager, who was also an absolute please to work with and gave me an amazing deal on both my trade, and the new vehicle. I had researched and knew what to expect, but the entire staff exceeded those expectations. ...
Big thanks to Rob Moffa and the service team at Acura of Berlin. If you are looking for a team who will go above and beyond, look no further. Thank you again for the service you did on my TLX.
Always take care customer
Horrible experience. Brought in my car for a crankshaft recall and ended up with a broken motor mount. They won't pay to fix it and won't return my calls. Service manager was supposed to call me multiple times and never did.
I had an outstanding experience purchasing my new car, thanks to Jim Pompei. From start to finish, he was knowledgeable, attentive, and incredibly easy to work with. He took my budget into consideration and what I was looking for and made the entire process simple, fast, and hassle-free. I never felt pressured—or stressed. If you’re looking for a smooth, stress-free car-buying experience, I highly recommend working with Jim.
I Had Jim Pompei at Acura of Berlin help me out with a new car made it fast easy and convenient I would highly recommend
The House OF The ACURA, It's Perfect Beautiful From the Spotless Clean Floors to the Bathrooms. YOU don't mind having oil Change OR service to YOUR vehicle. Relax in Modern TASTEFUL Area. With Refreshments OF Your Wishes. Or Power for Your Electronics if You have work or E-mails to answer.