Customer Testimonials
Acura of Berlin Service Department Appointment 11/12/26
I submitted this review to convey my great satisfaction with the outstanding level of service consistently received from the Acura of Berlin(AOB) subsidiary. Service Advisor Rob Moffa and Service Technician Witold Stopyra efficiently handled my followup service appointment for my 2006 MDX (front axle compliance bushings and targeted areas of the exhaust system). I appreciated their efforts. Rob was very informative in explaining that, due to the age of my MDX, some of the exhaust system parts will be produced by reliable third parties for Acura. He explained that in many ways this process ... Read More DealerRater - Nov 12, 2026
Acura of Berlin Service Department Appointment 10/28/26
I have submitted this review to convey my great satisfaction with the level of service that I consistently receive from the Acura of Berlin(AOB) subsidiary. Service Advisor Rob Moffa and Service Associate Matthew efficiently handled the service appointment for my 2006 MDX (Alignment, Tire Rotation, Oil Change and Brake Fluid Flush). I appreciated their efforts as well as the time Service Specialist Keith Davis took to check in with me to say “Hi” and check to see if there was anything I needed. I thanked him and shared that I was all set with ... Read More DealerRater - Nov 12, 2026
I appreciated Jennifer’s no pressure approach; she was easy to work with and extremely responsive to questions and needs.
I have dreaded going into a new car dealership to consider the purchase of a new vehicle. Our experience with Raj at Acura of Berlin could not have been better. He was friendly, informed and very helpful in explaining the features of the MDX. There was no pushy or aggressive sales tactics. He helped us through the negotiation phase as though he was on our side. If you are considering an Acura, I would ask to speak with Raj at Acura of Berlin. EDR
Sales person was fine, did not like the sales manager at all, tried to get me to finance a ridiculous amount of money in an obvious attempt to increase his profits, talked to me like I was an idiot.
We negotiated over the phone. So we assumed we would get the run around. The complete opposite. Car was exactly what they said it woukd be as well as price. The sales team was really very pleasant to deal with. Our blue Tesla is amazing !! Ty ty ty
m and Jessica were both incredibly helpful. Jim was straightforward without ever being pushy. He took the time to show me all of my options and helped me get to a monthly payment I was comfortable with.
Jessica truly went above and beyond. We had traveled quite a distance and were hoping to take the car home that day. She made multiple phone calls to coordinate our insurance coverage and even had our case escalated to a management team that same day to obtain the documents we needed after hours so we could drive the vehicle home.
The dealership was ... Read More DealerRater - Nov 9, 2026
Jim, Jessica, and Branden were amazing! I went in looking for something specific and not only were they all super helpful; they were quick to answer any questions I had, and as a first time Acura purchaser, they made the experience an enjoyable one. If I am ever back in the market or know anyone looking for a vehicle, I will send them to Jim & Team! Thanks Acura of Berlin, I love my new car!!
My wife said that they were extremely professional and helpful with any concerns she may have had. Overall an excellent experience.
Buying our car at Acura of Berlin was an absolute breeze. The entire process was smooth, transparent, and remarkably quick—no endless waiting around or high-pressure tactics. The team was straightforward and professional from start to finish. If you're looking for a hassle-free car-buying experience, this is the place to go. Highly recommend!
Excellent dealer easy to work with very understanding and professional I can’t thank Jen and Brandon enough for making this car purchase a good experience! Highly recommend working with this dealership for a car!
Raj, from Acura of Berlin was a very knowledgeable salesman. We have test drove several RDXs with different dealers and Raj was able to answer all of my detailed questions.
Jim was not only personable but knowledgeable about what he was selling. I highly recommend this location for buying an Acura. Jessica was also helpful
I return because I think Keith is very professional and knowledgeable. Matthew schedules my appointments easily and the time promised always works perfectly.
This was our second purchase from this dealership. Jim provided outstanding service and made the transaction seamless. Jim was honest, straightforward and genuinely interested in helping us. We would truly recommend him to anyone looking to purchase a vehicle. We were very comfortable with our decision to purchase our MDX. Jessica was also knowledgeable and professional which assisted us making decisions regarding the vehicle. It was a great experience.
Jen was the best!! very kind, communicative, and most importantly honest! Acura of Berlin Is a amazing dealership with great people to help you!
Great work but the car got totaled a week later 🤦🏻♀️🥺
Great service!
Loving the car, smooth sale experience. No negotiating on used cars. Raj/salesperson & Jessica/finance were both professional/courteous. Acuralink wasn't as ideal/easy for setup as I was told (missing information, email didn't work, had incorrect name was told it was due to it being previously leased?), required me to make 45-minute call directly to the number to fix but is now working.
Always a great experience. Great communication. Always fix the main problem with the vehicle and offer great service recommendations.
My husband dealt with Raj and had a good experience. I had a great experience with Jessica going above and beyond for us. She excelled.
First time visit abs customer- felt welcoming and explained in detail of what is going to be done.
Quick, efficient and professional Very professional and informative. I especially like the videos they take to check underneath your car .... And the quick car wash is a nice touch at the end.
Easy and professional My advisor and the technicians that worked on my vehicle were top notch
I had such a great experience working with Jim during my first car purchase! He made the entire process so easy and stress-free. He was incredibly helpful, patient, knowledgeable, and highly organized throughout the entire process. Jim was always easy to reach and quick to respond to any questions I had. He took the time to explain everything thoroughly and never made me feel pressured. Buying my first car was a big decision, and Jim made sure I felt comfortable and confident every step of the way. I truly couldn’t have asked for a better experience! I highly recommend ... Read More DealerRater - Oct 23, 2026
Clean , people polite t. The person who took care of me . Was very good at his job .
Acura Berlin staff member hasn’t been very helpful, I have an issue and I keep getting the runaround.
Acura of Berlin Sales Team has done it again Jim and Brandon have rolled out the red carpet for my three purchase in 3 years, keep up the great work guys🔥🔥🔥
I highly recommend this dealership! I had a wonderful experience throughout the entire car-buying process. They offered me a great deal along with excellent promotions, and the staff was patient, understanding, and attentive to my wants and needs. I never felt rushed or pressured, and they made sure I was comfortable with my decision. Overall, it was a pleasant and stress-free experience. I would definitely recommend this dealership to anyone looking to purchase a vehicle!
Well, organized and efficient. Courteous many choices and that's all I have to say.
Jim was wonderful to work with and helped me find my dream car. Would highly recommend Jim and Acura to anyone
Jim was fantastic to work with and worked hard to answer all my questions and make the purchase process as easy as possible.
We felt a family like experience with everybody we worked with. Knowledgeable, helpful, considerate people
Excellent experience purchasing my MDX! Very professional and knowledgeable staff that made the whole process easy for us!
Brian and the staff are always professional and courteous. I've been a customer there for 30 years and I have always had a great experience and I send all my friends there as well. Thank you to everyone for paying attention to the customer experience and our car needs.
I don't care much for the dealership itself 'Bad Experience' but the service dept is exceptional.
Very very nice 👍🏾 place and Soooooooo clean dealer the service is very nice and very good the staff BRIAN ROUSH I went Monday to fix my recall on my Acura MDX wow great service and great people I recommend 💯 %💪🏾💪🏾💪🏾💪🏾💪🏾🔥🔥🔥🔥🔥🔥🔥
I honestly cannot say enough wonderful things about Jim Pompeii! From the very beginning, Jim made me feel like family rather than just another customer. He was honest, genuine, thoughtful, and incredibly caring throughout the entire experience. He went above and beyond to make sure I was taken care of, comfortable, and confident every step of the way. What stood out most was how sincere he was. I never felt pressured or rushed, and I truly felt like he had my best interests at heart. It was like having a trusted family member looking out for me. That kind of ... Read More DealerRater - Oct 13, 2026
From start to finish, our experience at Acura of Berlin was nothing short of exceptional!
A huge thank you to Jim Pompei and Branden for making the entire car-buying experience so enjoyable, seamless, and stress-free.
Jim was absolutely fantastic! His professionalism, knowledge, patience, and genuine personality truly set him apart. Along with Branden, they went above and beyond to make us feel comfortable, valued, and appreciated throughout the entire process.
What impressed us most was that we never felt like just another sale. Instead, we were treated like family. That kind of customer service is rare these days, and it ... Read More DealerRater - Oct 9, 2026
I didn't deal with Rachel cutler I actually dealt with a gentleman called Jonathan and he was absolutely great
Acura of Berlin continues to operate as a top dealership. Jonathan in service is an asset to your dealership. As I needed a transmission replaced on my 2020 RDX he took complete ownership of the repair. The work was covered under the 7 year drivetrain warranty and Jonathan kept me informed daily of everything from getting the repair approved, ordering the parts, when the parts came in, when the work started and the job was completed. He couldn’t have made the process anymore comfortable.
He was kind, knowledgeable and helpful. Jonathan was patient and resolved the issue. He provided excellent customer service and Acura is lucky to have him.
Super professional. Helped me get my Integra at a good price. Service center was amazing during the first oil change.
Could not have made the process any easier. From sales, management, finance, and delivery, each employee knows their roles, and isn't afraid to get the answer to something they don't. Honest, fair, and streamlined. Plus, they had a great inventory of the specific vehicle I was looking for, so many options available.
Great service!
Jim is honest, straightforward and direct. He makes the process of buying a car extremely easy. He will do everything he can to ensure you are satisfied and making the best decision that fits your life style.
Very nice place Staf is very friendly and helpful.I like Acura dealership. Very happy with the purchase.
The experience was good. I didn’t feel that there was any attempt to negotiate price but the deal was fair and we like the car. Raj was very easy to work with with and was helpful in the transaction
Raj was very helpful! Him and Jessica took a lot of time to make sure I understood everything and that I got a good deal.
The part department is the worst my business partner has had an awful experience. Will share the videos and pics for their unprofessional behavior.
My service at Acura of Berlin was exceptional, Robert went above and beyond to service my vehicle with all the warranty updates my certified pre owned was eligible for. Thank you!
I had a warranty defect that needed fixing. It was diagnosed and fixed quickly. Comfortable waiting area
Would never buy a car from any Executive auto group dealership again. Sales team was full of it. Total clowns. The second we took it off the lot we noticed water in the brake light. “Not covered” apparently. Brake issues, sensor issues, and one of our tires just went flat with no damage at all. Would NEVER RECOMMEND them to anyone.
The service is always great and Rob always gives me great courtesy and gets my vehicle out to me on time
Something about Acura you always gotta love, the wonderful staff who always help you get yours!! Thank you to all the wonderful Berlin staff, you guys are truly remarkable and I can’t thank you enough.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Worst Customer experience lack of disclosure on vehicle purchase very poor follow up do not recommend
Everyone was respectful, courteous and the hospitality was great. They made you feel appreciated and want to come back. Thanks to the excellent service team.
Everyone was respectful, courteous and the hospitality was great. They made you feel appreciated and want to come back. Thanks to the excellent service team.
Brandon & Raj made sure I walked out with the car of my dreams! A car I’ve always prayed for! Thank you for working with me, although I was rushing a little! You guys made it happen!
I was able to get everything done in a timely manner and very satisfied with your services
Very unhappy with how we were treated this morning walking into Berlin Acura. We stood around for about 15 minutes not seeing anyone. Then Jim Pompei walked in and apologized saying they just got out of a meeting, okay understandable I guess. He asked how he could help and we asked about an Integra Type S which they only had a white one in the show room. We inquired about ordering a black one because we already had a white car and wanted black and we've never ordered a car so we were just asking and Jim told us it ... Read More Google - Sep 19, 2026
Great service and friendly professionals
Jim made the somewhat annoying car buying processes a lot easier, and more enjoyable. Very thankful for Jim’s honesty, quick response time, and attentiveness to his customers. Very personable, he made it a comfortable environment to ask the tough questions in order to get us what we were looking for. Thanks again to Jim and the Acura of Berlin team. I would recommend Jim!
Brandon and his team were wonderful, they are full of integrity, honesty and totally transparent. I will never purchase a car anywhere else. Thank you Brandon for taking such great care of me, I love my RDX! Cheryl Plawecki
Had a mixed experience at Acura of Berlin. Was told only after I put a refundable deposit down they could then tell me what my APR would be, per dealership policy. This was a little annoying, but I still put my deposit down. The deposit was put down on a Tuesday and Raj they would get back to me the following day with the APR. This never happened as I only was told about the APR when I went to pick up the car that Thursday, which I had already switched over my insurance. I was also misled into thinking ... Read More DealerRater - Sep 17, 2026
Greeted me when I drove my broken car into the service bay. Listened with compassion. Solved my problem
Jim is great!! I had an amazing experience with Jim and the Acura of Berlin team. Jim is kind, knowledgeable and really took the time to discuss all my options, and ultimately got me into the exact car I was looking for! The entire process was seamless and straight-forward, and so easy!!
Bought my certified RDX here 6 years ago and have used the service department exclusively for auto maintenance. I’m very fussy about pre and post customer service. I have always received great (genuine) care and realistic automotive maintenance recommendations, ranking from “urgent” to “start thinking about”. Can always get a price quote for $ budgeting. Thank you for extending a military discount! Spotless garage bays and nice area to wait for my car. Highly recommend as a trustworthy business!
Rob Moffa, has been my service advisor. I'll say this I went to other Acura locations before going here and the level of customer service is by far the best. They explain everything and try to actually help you without just throwing information at you. Gained a customer for now until the future.
The staff is great!! Raj was super nice and very helpful. I definitely recommend this dealership!!
I had a great experience at Acura of Berlin! Everyone was welcoming and Kevin was great to work with when purchasing my RDX.
Good, long wait time I had been booked for drop off yet I said I'll wait for I live an hr away. I waited a little longer but Jonathan was great he kept me updated on progress
Worst customer service. Bought a vehicle from them a week ago. Everyone was as nice as you can imagine. I immediately give them a 5 star review. Got home a realized the driver side door lock wasn't working. I call immediately and spoke with the sales agent who promised to speak with his supervisor and called back. He never did and everyone phone goes to voicemail. Would NOT recommend doing business with them.
Told you we would be returning to deal with Kevin again! Absolutely the best salesman I have dealt with. Professional, friendly, no-pressure, helpful, etc. A model salesman. Others should take note. If we decide to add a third Type S to the stable, you know where we are going. Acura of Berlin and its employees puts other dealers to shame. I have Acura dealers closer to me but I will continue to take the extra drive to Acura of Berlin.
I had an absolutely wonderful experience purchasing my new car! My sales representative Jim Pompei was knowledgeable, professional, patient, and truly went above and beyond to help me find the right vehicle for me. He listened to what I was looking for, answered all of my questions, and made the entire process easy and stress-free.
I couldn’t be happier with my new car or with the service I received. It’s clear that he genuinely cares about his customers and wants them to be happy with their purchase. I highly recommend him to anyone looking for a great car-buying ... Read More DealerRater - Sep 9, 2026
All were very polite everything was done that was supposed be done. Great staff very clean dealership
Very good. Staff were very professional Will recommend Berlin Acura to family and friends Excellent customer service
I was taken back from the moment I pulled up to the dealer .I was greeted by Jim outside he was very attentive to my needs and concerns he got me exactly what I asked for, Jim is such a vibe to be honest this was one of the best experiences I've ever had!
Jim took the time to understand exactly what we were looking for in a new preowned certified car. He was very attentive and communicated as soon as the car we were looking for was in the lot. He made our experience easy. He was knowledgeable and friendly. We are so happy with our “new” car and would recommend Jim to our friends and family.
Customer focused service department, especially Jonathan - professional, knowledgeable, efficient and courteous. Highly recommend connecting with him if you need any service support for your vehicle.
Jim was outstanding! Very knowledgeable and did not pressure me. He gave me all the details and answered all of my questions with patience. He made the process super easy and was very transparent.
Very professional service. Thank you.
Awesome communication, great straight forward explanations. Quick and easy process friendly and patient with questions
No hassle very easy to deal with and I would recommend them to others looking to purchase a new or used vehicle
Kevin was very informative and great with communicating numbers and the process also very helpful