Customer Testimonials

DealerRater logo
DealerRater Nov 29, 2023

Fast, respectful, quality Always great customer service, quality work and solid communication. Friendly and kind from start to finish.

Read at DealerRater

Google logo
Google Nov 28, 2023

Acura Berlin CT~~ The employees are absolutely wonderful. The service they provide are always top shelf!

DealerRater logo
DealerRater Nov 25, 2023

Professional staff. On time- Very courteous- Knowledgeable service Fair pricing. Great facility Staff cares for customers

Read at DealerRater

DealerRater logo
DealerRater Nov 24, 2023

Good service but they keep saying the timing belt needs changing when it was done just 6 months ago. Very confusing.

Read at DealerRater

Google logo
Google Nov 22, 2023

I’ve been to many Acura dealers for service throughout the years but Acura of Berlin truly has the best people. Every single person I’ve ever come into contact with has a smile on their face and are so welcoming and friendly. Keith in service is the absolute best! This is the only dealer I’ve been to that I can confidently say that they have the customer’s best interest in mind. I can trust what they say needs to be done to my car without feeling like I’m getting services that aren’t warranted.

Google logo
Google Nov 21, 2023

Great experience with the sales representative James P

DealerRater logo
DealerRater Nov 21, 2023

My experience with Acura was accommodating to my needs, quick service & friendly staff. With that being said, I was happy with my service.

Read at DealerRater

Google logo
Google Nov 21, 2023

DealerRater logo
DealerRater Nov 21, 2023

Great clean place to have ur car worked on very friendly staff I will continue to go ther

Read at DealerRater

DealerRater logo
DealerRater Nov 20, 2023

Erica was great to work with. She made a difficult situation much easier I'm good

Read at DealerRater

DealerRater logo
DealerRater Nov 19, 2023

Extremely helpful assistance throughout process and worked with me through a battery issue that occurred during the service

Read at DealerRater

Google logo
Google Nov 19, 2023

DealerRater logo
DealerRater Nov 18, 2023

Always informed of everything that is going on. The dealership is always clean and neat. Staff are always attentive.

Read at DealerRater

Google logo
Google Nov 17, 2023

Great experience and customer service. From the moment I drop my car off for service to the moment I step out of the building. Keith is very nice.

Google logo
Google Nov 17, 2023

The service department did an outstanding job with my repair. I was kept up to speed as to the progress. I was offered a loaner car during the time the repair was being done. I highly recommend their service department!

DealerRater logo
DealerRater Nov 15, 2023

Erica was very professional and informative about vehicle I purchased. She went above and beyond my expectations.

Read at DealerRater

DealerRater logo
DealerRater Nov 15, 2023

Always reliable- Keith is always professional and helpful- caring and honest. He keeps me coming back to Acura of berlin

Read at DealerRater

Google logo
Google Nov 15, 2023

DealerRater logo
DealerRater Nov 15, 2023

Acura of Berlin provides great customer service, good communication about what is being done and the cost. Keith is very friendly and nice to work with.

Read at DealerRater

DealerRater logo
DealerRater Nov 15, 2023

State of the art service center. Excellent customer service. Highly recommend. I get everything done here.

Read at DealerRater

Google logo
Google Nov 13, 2023

DealerRater logo
DealerRater Nov 13, 2023

I am happy with the change of oil and filter in my car. Thank you for your great job!

Read at DealerRater

DealerRater logo
DealerRater Nov 12, 2023

Erica was great to work with, patient and great to work with. She was awesome

Read at DealerRater

DealerRater logo
DealerRater Nov 12, 2023

She was very patient and understanding. I would highly recommend her! The whole experience was great and smooth

Read at DealerRater

DealerRater logo
DealerRater Nov 11, 2023

Assessed my problem and it was resolved in lass than an hour. Great visit as usual.

Read at DealerRater

DealerRater logo
DealerRater Nov 10, 2023

Jessica was extremely Professional, Helpful, and thouroughly answered all of my questions. Thank you Jessica!

Read at DealerRater

DealerRater logo
DealerRater Nov 9, 2023

Very professional staff. Very friendly and welcoming. Made wanting to buy a car from them really easy. The whole buying process was really smooth.

Read at DealerRater

Google logo
Google Nov 9, 2023

DealerRater logo
DealerRater Nov 8, 2023

Service Specialist Keith Davis and Service Associate Matthew handled my service appointment. They were very informative to me and worked in an efficient manner. Great Service!

Read at DealerRater

Google logo
Google Nov 8, 2023

Google logo
Google Nov 8, 2023

Great service.clean and friendly

Google logo
Google Nov 8, 2023

I can’t believe it cost over $400 for an oil change 🤦🏻‍♂️

Google logo
Google Nov 8, 2023

DealerRater logo
DealerRater Nov 7, 2023

The dealership was able to get me in a reasonable timeframe and provided a loaner for the day which was quite needed. The service and experience was excellent.

Read at DealerRater

DealerRater logo
DealerRater Nov 7, 2023

Very good experience. Timely service in a time frame promised. Jessica and the team did a great job. Thank you.

Read at DealerRater

DealerRater logo
DealerRater Nov 6, 2023

I been going for Service at the Acura of Berlin for a few years it’s always been impeccable!

Read at DealerRater

DealerRater logo
DealerRater Nov 6, 2023

Jessica helped a stranded girl with a flat tire & went above and beyond for me.

Read at DealerRater

Google logo
Google Nov 6, 2023

Always a pleasure dealing with Keith and the Acura of Berlin staff!

Google logo
Google Nov 6, 2023

Google logo
Google Nov 6, 2023

Very respectful people at the service department.

DealerRater logo
DealerRater Nov 4, 2023

Dealership is amazing! Came in for service for tire balance because I recently had my wheels painted , as well as an oil change. When I got there I was basically told my miles are low on my oil change an that they will only balance the front tires not all four with attitude. Made me second guest if I should even service my car

Read at DealerRater

Google logo
Google Nov 4, 2023

Amazing experience working with Acura of Berlin and Erica! Erica is very professional, patient and knowledgeable on different car features. With Erica's guidance, we were able to narrow down the car and features that I wanted. It was a pleasant and enjoyable experience! Highly recommend Erica & Acura of Berlin!

DealerRater logo
DealerRater Nov 4, 2023

I felt as though she was very attentive when we arrived and was honest through out the process.

Read at DealerRater

DealerRater logo
DealerRater Nov 3, 2023

Everyone was very attentive and friendly and were a pleasure to work with. Diyan was excellent and very personable and made sure he answered all my questions and concerns.

Read at DealerRater

Google logo
Google Nov 3, 2023

Employees are always very helpful!

DealerRater logo
DealerRater Nov 2, 2023

Jessica help me so much honestly she really helped me in a time of need

Read at DealerRater

Google logo
Google Nov 2, 2023

It was a great all around experience! Everyone is polite and professional.The most painless buying experience I have ever had! Erika is excellent

Google logo
Google Nov 2, 2023

Great experience. Was at ease with entire process.

DealerRater logo
DealerRater Nov 1, 2023

Keith is a great Service Rep. and provides excellent customer service. Great and professional job Keith!!

Read at DealerRater

Google logo
Google Nov 1, 2023

Overall Great Experience with Andrew

DealerRater logo
DealerRater Oct 31, 2023

Great service. Great communication before I brought my car in and also on day of service. Ready fast too.

Read at DealerRater

DealerRater logo
DealerRater Oct 31, 2023

Everyone I spoke to was very pleasant. I had to pay almost $400 more than I expected but I had to get the service.

Read at DealerRater

Google logo
Google Oct 29, 2023

Google logo
Google Oct 29, 2023

Excellent Experience

DealerRater logo
DealerRater Oct 28, 2023

Great customer service. Timely and efficient. Explained everything that was needed and what could wait.

Read at DealerRater

Facebook logo
Facebook Oct 28, 2023

Good recommendation are only given to Good works, I appreciate the effort of Mrs VANESSA WILLIAM crypto fx, for helping me work from home. I am making an amazing profits, after investing 700$dollars in forex trading and now making 15,900$ on a weekly basis, All thanks to her. It wouldn’t have been easy during the lock down for me and my family but her help with trading made us live even more financially better than before the lockdown. for trading help you can contact her via:Email:[email protected] WhatsApp +1 (336) 612-4060

DealerRater logo
DealerRater Oct 28, 2023

Pleasant and efficient. No surprises. I recommend this dealership. I am a long time customer.

Read at DealerRater

Google logo
Google Oct 27, 2023

Excellent customer service. Jessica was wonderful. I showed up to drop off my car on the wrong day without an appointment and she was able to squeeze me in and serviced my vehicle. Staff are responsive, professional and very respectful.

Google logo
Google Oct 26, 2023

DealerRater logo
DealerRater Oct 26, 2023

They do a great job. They are always very easy to deal with and the waiting area is very comfortable.

Read at DealerRater

DealerRater logo
DealerRater Oct 25, 2023

Excellent customer service from the service department! I will be back for service again. Thank you . . ,

Read at DealerRater

Google logo
Google Oct 24, 2023

Enjoy the service that was provided on my Acura TLX Thanks!!!!

Google logo
Google Oct 24, 2023

Attentive and candid. I appreciate that they respected my time and helped identify strong options without pressuring me

DealerRater logo
DealerRater Oct 24, 2023

Didn't have to wait long at all for service on my car and Jessica kept me up to date and knowledgeable

Read at DealerRater

DealerRater logo
DealerRater Oct 23, 2023

My car was fixed and delivered as promised. I would recommend this dealership to anyone needing repairs.

Read at DealerRater

DealerRater logo
DealerRater Oct 23, 2023

The agents are very communicative and keep you up to date with your vehicle’s status

Read at DealerRater

Google logo
Google Oct 23, 2023

DealerRater logo
DealerRater Oct 22, 2023

One of the best Acura Dealership in CT. Very friendly and knowledgeable with Customer Service.

Read at DealerRater

DealerRater logo
DealerRater Oct 22, 2023

My experience at your dealership was and the people were friendly and efficient. I had no issues

Read at DealerRater

Google logo
Google Oct 21, 2023

Service was quick and courteous. The only issue is price change in oil change. I recommend letting your customers know up front what their service would cost so there are no issues with transparency. Especially if they are repeat customers .

Google logo
Google Oct 21, 2023

Google logo
Google Oct 21, 2023

Great to work with Jessica

Google logo
Google Oct 21, 2023

Google logo
Google Oct 19, 2023

Speedy service, easy to schedule

DealerRater logo
DealerRater Oct 19, 2023

No problem scheduling appointment. Professional staff. The work was done in a timely manner. Great job!

Read at DealerRater

DealerRater logo
DealerRater Oct 18, 2023

GREAT experience. Jim has a wonderful personality, very knowledgeable and made the process easy. Told him what I was looking for and the price range and he got me into a car I love! Will be back again.

Read at DealerRater

DealerRater logo
DealerRater Oct 18, 2023

First time at this dealership, and it was a pleasant experience. Very professional.workers and very clean environment.

Read at DealerRater

DealerRater logo
DealerRater Oct 18, 2023

This was my very first scheduled service visit at this dealership. Everyone and everything was excellent.

Read at DealerRater

Google logo
Google Oct 17, 2023

DealerRater logo
DealerRater Oct 17, 2023

Jess is always welcoming and explains everything In Detail. The follow up call is informative and service has been outstanding. You should give her a big raise!!

Read at DealerRater

Google logo
Google Oct 17, 2023

DealerRater logo
DealerRater Oct 16, 2023

Great customer service as always from Keith and Service manger Rich. Last few service appointments have been smooth. Thanks to Keith for arranging the loaner and accommodating my work schedule with this last service

Read at DealerRater

DealerRater logo
DealerRater Oct 16, 2023

Best service around come see Keith and he will help you, thank you for all years.

Read at DealerRater

DealerRater logo
DealerRater Oct 15, 2023

The Acura company is very close to where I leave the work place is very clean and nice they always assist me any time I ask for oil change or other assistance

Read at DealerRater

Google logo
Google Oct 15, 2023

Great service and friendly

Google logo
Google Oct 15, 2023

Google logo
Google Oct 15, 2023

Google logo
Google Oct 14, 2023

Great service, start to finish. Easy to book. Easy and fast communication.

Google logo
Google Oct 13, 2023

Excellent service, very professional, very knowledgeable technicians

DealerRater logo
DealerRater Oct 12, 2023

Great ppl Work fast Nice refreshment while waiting in sitting room Answer questions correctly 100%

Read at DealerRater

Google logo
Google Oct 12, 2023

The customer service was great and I was happy with my experience there at acura of Berlin.....

DealerRater logo
DealerRater Oct 11, 2023

Great experience work was done timely the ppl were pros an I’ll be back

Read at DealerRater

Google logo
Google Oct 11, 2023

Melissa in the service department is absolutely incredible! I was so frustrated to run into issues with my new Integra and Melissa provided me with peace of mind and a quick solution. She got me in right away and went above and beyond to make sure I’d have a replacement vehicle for my busy weekend ahead. Her customer service skills are absolutely incredible and she truly knows how to find quick solutions for her customers in the heat of the moment! I can’t thank her enough for her patience, professionalism and kindness!

DealerRater logo
DealerRater Oct 10, 2023

This was my first visit to your dealership. I came for an oil change but it was suggested i needed other things done. Since I needed to leave it over night I was given a loner car which I was grateful for. Your staff was very nice and attentive. I will definitely return. Thank you.

Read at DealerRater

Google logo
Google Oct 10, 2023

Google logo
Google Oct 9, 2023

Always a good experience when having my vehicle serviced. All the staff are very professional and friendly

Google logo
Google Oct 9, 2023

Keith and the service team at Berlin Acura were amazing. Cannot thank them enough for diagnosing the issue and getting the car running like new. Highly recommend the Team at Acura of Berlin. Thank you again!

DealerRater logo
DealerRater Oct 8, 2023

Great customer service without the over bearing sales pitches. Erica listened to what I wanted and then called when it arrived. I love my TLX. I would refer Acura of Berlin to friends and family.

Read at DealerRater

DealerRater logo
DealerRater Oct 8, 2023

Awesome fast service!! Everyone there was very nice they always take care of all of our needs.

Read at DealerRater

Google logo
Google Oct 8, 2023


Leave Us A Review