Customer Testimonials
Fast, respectful, quality Always great customer service, quality work and solid communication. Friendly and kind from start to finish.
Acura Berlin CT~~ The employees are absolutely wonderful. The service they provide are always top shelf!
Professional staff. On time- Very courteous- Knowledgeable service Fair pricing. Great facility Staff cares for customers
Good service but they keep saying the timing belt needs changing when it was done just 6 months ago. Very confusing.
I’ve been to many Acura dealers for service throughout the years but Acura of Berlin truly has the best people. Every single person I’ve ever come into contact with has a smile on their face and are so welcoming and friendly. Keith in service is the absolute best! This is the only dealer I’ve been to that I can confidently say that they have the customer’s best interest in mind. I can trust what they say needs to be done to my car without feeling like I’m getting services that aren’t warranted.
Great experience with the sales representative James P
My experience with Acura was accommodating to my needs, quick service & friendly staff. With that being said, I was happy with my service.
Great clean place to have ur car worked on very friendly staff I will continue to go ther
Erica was great to work with. She made a difficult situation much easier I'm good
Extremely helpful assistance throughout process and worked with me through a battery issue that occurred during the service
Always informed of everything that is going on. The dealership is always clean and neat. Staff are always attentive.
Great experience and customer service. From the moment I drop my car off for service to the moment I step out of the building. Keith is very nice.
The service department did an outstanding job with my repair. I was kept up to speed as to the progress. I was offered a loaner car during the time the repair was being done. I highly recommend their service department!
Erica was very professional and informative about vehicle I purchased. She went above and beyond my expectations.
Always reliable- Keith is always professional and helpful- caring and honest. He keeps me coming back to Acura of berlin
Acura of Berlin provides great customer service, good communication about what is being done and the cost. Keith is very friendly and nice to work with.
State of the art service center. Excellent customer service. Highly recommend. I get everything done here.
I am happy with the change of oil and filter in my car. Thank you for your great job!
Erica was great to work with, patient and great to work with. She was awesome
She was very patient and understanding. I would highly recommend her! The whole experience was great and smooth
Assessed my problem and it was resolved in lass than an hour. Great visit as usual.
Jessica was extremely Professional, Helpful, and thouroughly answered all of my questions. Thank you Jessica!
Very professional staff. Very friendly and welcoming. Made wanting to buy a car from them really easy. The whole buying process was really smooth.
Service Specialist Keith Davis and Service Associate Matthew handled my service appointment. They were very informative to me and worked in an efficient manner. Great Service!
Great service.clean and friendly
I can’t believe it cost over $400 for an oil change 🤦🏻♂️
The dealership was able to get me in a reasonable timeframe and provided a loaner for the day which was quite needed. The service and experience was excellent.
Very good experience. Timely service in a time frame promised. Jessica and the team did a great job. Thank you.
I been going for Service at the Acura of Berlin for a few years it’s always been impeccable!
Jessica helped a stranded girl with a flat tire & went above and beyond for me.
Always a pleasure dealing with Keith and the Acura of Berlin staff!
Very respectful people at the service department.
Dealership is amazing! Came in for service for tire balance because I recently had my wheels painted , as well as an oil change. When I got there I was basically told my miles are low on my oil change an that they will only balance the front tires not all four with attitude. Made me second guest if I should even service my car
Amazing experience working with Acura of Berlin and Erica! Erica is very professional, patient and knowledgeable on different car features. With Erica's guidance, we were able to narrow down the car and features that I wanted. It was a pleasant and enjoyable experience! Highly recommend Erica & Acura of Berlin!
I felt as though she was very attentive when we arrived and was honest through out the process.
Everyone was very attentive and friendly and were a pleasure to work with. Diyan was excellent and very personable and made sure he answered all my questions and concerns.
Employees are always very helpful!
Jessica help me so much honestly she really helped me in a time of need
It was a great all around experience! Everyone is polite and professional.The most painless buying experience I have ever had! Erika is excellent
Great experience. Was at ease with entire process.
Keith is a great Service Rep. and provides excellent customer service. Great and professional job Keith!!
Overall Great Experience with Andrew
Great service. Great communication before I brought my car in and also on day of service. Ready fast too.
Everyone I spoke to was very pleasant. I had to pay almost $400 more than I expected but I had to get the service.
Excellent Experience
Great customer service. Timely and efficient. Explained everything that was needed and what could wait.
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Pleasant and efficient. No surprises. I recommend this dealership. I am a long time customer.
Excellent customer service. Jessica was wonderful. I showed up to drop off my car on the wrong day without an appointment and she was able to squeeze me in and serviced my vehicle. Staff are responsive, professional and very respectful.
They do a great job. They are always very easy to deal with and the waiting area is very comfortable.
Excellent customer service from the service department! I will be back for service again. Thank you . . ,
Enjoy the service that was provided on my Acura TLX Thanks!!!!
Attentive and candid. I appreciate that they respected my time and helped identify strong options without pressuring me
Didn't have to wait long at all for service on my car and Jessica kept me up to date and knowledgeable
My car was fixed and delivered as promised. I would recommend this dealership to anyone needing repairs.
The agents are very communicative and keep you up to date with your vehicle’s status
One of the best Acura Dealership in CT. Very friendly and knowledgeable with Customer Service.
My experience at your dealership was and the people were friendly and efficient. I had no issues
Service was quick and courteous. The only issue is price change in oil change. I recommend letting your customers know up front what their service would cost so there are no issues with transparency. Especially if they are repeat customers .
Great to work with Jessica
Speedy service, easy to schedule
No problem scheduling appointment. Professional staff. The work was done in a timely manner. Great job!
GREAT experience. Jim has a wonderful personality, very knowledgeable and made the process easy. Told him what I was looking for and the price range and he got me into a car I love! Will be back again.
First time at this dealership, and it was a pleasant experience. Very professional.workers and very clean environment.
This was my very first scheduled service visit at this dealership. Everyone and everything was excellent.
Jess is always welcoming and explains everything In Detail. The follow up call is informative and service has been outstanding. You should give her a big raise!!
Great customer service as always from Keith and Service manger Rich. Last few service appointments have been smooth. Thanks to Keith for arranging the loaner and accommodating my work schedule with this last service
Best service around come see Keith and he will help you, thank you for all years.
The Acura company is very close to where I leave the work place is very clean and nice they always assist me any time I ask for oil change or other assistance
Great service and friendly
Great service, start to finish. Easy to book. Easy and fast communication.
Excellent service, very professional, very knowledgeable technicians
Great ppl Work fast Nice refreshment while waiting in sitting room Answer questions correctly 100%
The customer service was great and I was happy with my experience there at acura of Berlin.....
Great experience work was done timely the ppl were pros an I’ll be back
Melissa in the service department is absolutely incredible! I was so frustrated to run into issues with my new Integra and Melissa provided me with peace of mind and a quick solution. She got me in right away and went above and beyond to make sure I’d have a replacement vehicle for my busy weekend ahead. Her customer service skills are absolutely incredible and she truly knows how to find quick solutions for her customers in the heat of the moment! I can’t thank her enough for her patience, professionalism and kindness!
This was my first visit to your dealership. I came for an oil change but it was suggested i needed other things done. Since I needed to leave it over night I was given a loner car which I was grateful for. Your staff was very nice and attentive. I will definitely return. Thank you.
Always a good experience when having my vehicle serviced. All the staff are very professional and friendly
Keith and the service team at Berlin Acura were amazing. Cannot thank them enough for diagnosing the issue and getting the car running like new. Highly recommend the Team at Acura of Berlin. Thank you again!
Great customer service without the over bearing sales pitches. Erica listened to what I wanted and then called when it arrived. I love my TLX. I would refer Acura of Berlin to friends and family.
Awesome fast service!! Everyone there was very nice they always take care of all of our needs.