Customer Testimonials
Staff is very friendly and welcoming. Makes your experience worth your time. Definitely will recommend this dealer.
Always professional and caring service even in my last minute emergencies. They have never given me a problem with bring my car in and receiving a loner. I have been to and call other dealers this site is by far one of the best. I am always satisfied with price and service. They treat me very well. Thank You to staff and management for all your hard work.
Very good service, polite and friendly. Answer my questions. Service to my car was quick.
Great service. super helpful and personable! even though it is a far drive for me, I will be returning for all of my service!
Jim and the team at Acura of Berlin made my car buying experience easy, straightforward, transparent and convenient. For a person who doesn’t enjoy the car buying process or care to much about all the bells and whistles, this was actually a positive and enjoyable experience.
Easy to deal with, honest, reliable. Great communication. Erica was professional and got me all of the information I requested
Very informative and helpful. Best Acura Dealer in the state of CT. It was worth the 30 minute drive.
I highly recommend this dealership. They care about their customer and hid or her needs. They go a long way to make customers happy with the outcome.
Knowledgeable and professionally experienced as well as patient. Smooth and easy purchase of my new Car
My second Acura RDX, both purchased at Acura of Berlin. They make purchasing fair and comfortable. Salesmen do their best to provide the car you want with minimal hassel. Joe is no exception! He was great. He couldn't find the exact car I wanted( color and etc) but found a car that met my needs and wants at a lower price! Thank you Joe. My experience with the Service Department has always been equally positive. People like Keith get the job done with no hassel and as quick as they can while doing a great job.
The facility was kept up and very nice. Along with that the employees checked on me while I was there. When I picked the car that I liked, Erica was very knowledgeable, helpful, and fast at responding to any questions I had. Also the transaction process was smooth and simple.
Was amazed at how much inventory was available. Your staff was knowledgeable, informative and amazing!! I will recommend this dealer ship to all my friends
Keith is your all around guy, he’s got you covered from the time you walk in to the time you leave. Very professional!
Knowledgeable & personable service techs; Keith was great! The salesperson from whom I bought the car a year ago was a disappointment however; promised a brief tutorial to acquaint me w/ the car…dismissed and sent me on my way in less than 5 min.; also promised that the used car would be thoroughly cleaned and detailed inside t( there were scents from animal of previous owner); it didn’t happen; it took me 2 days, using various cleaners to restore the car to a pleasant condition. Follow up service has been great however, thanks to Keith and his department.
Keith = 5 too Had a good time and the staff was great. Makes a dealership feel like family and that's always the goal.
Hi They fit me in with no schedule and got everything done quickly. All the staff members were nice. I will go back for any further service I might need in the future.
Clean , efficiency and pleasant place . I travel pretty far to go there. Thank you and have a great summer. Nice to get my car back spotless.
The service Acura of Berlin is the best
Acura of Berlin was fantastic!! They were helpful on directing what my car needed, helped choose coupons that would complement what my car needed and kept me updated at every point of the evaluation. They were readily accessible and thoroughly answered all my questions. They really helped me feel at ease!! I will bring my car back at the next scheduled update!!!!
It was a great experience Everything went well. No waiting time for checkin. Timely service. Took good care of my car
Jessica does a great job very effectively done & goes the extra step when you need to thanka
The service was excellent I will always recommend someone to them. Have a great day
I came in because my 2019 TLX did not pass CT emmsions testing. I ended up having to pay over $700 out of pocket for something that I feel the warrenty I paid extra for could have covered at least partly. It was an emissions problem. This is the first time the car ever had to go through emissions.
I have been coming there to get my oil change for several years. Everyone that I have encountered has provided excellent customer service
fast and quality service.. pleasant and kind staff
Friendly and helpful.James and Larissa explained for me what I don’t understand.I’m very happy at Acura of Berlin.
The service was performed according to specifications by professional and friendly technicians-I was extremely happy with the results!!!
Visit to consult on issue with seat 1 & 2 auto settings. Made appt and part ordered! R& R time 20 minutes! Happy customer!
Great service, friendly staff.
Erica did an outstanding and professional job getting us into the Acura RDX that we wanted. Her patience and customer focus were primary reason we purchased our RDX through ACURA of Berlin. Her positive attitude and willingness to help us at every turn made our experience exceptional. She followed ups our purchase with several contact points with us to make sure we were totally satisfied and answer any questions we might have. It seems that customer service doesn't end with the sale. A rarity in today's sales environment.
I took my 2006 Acura TSX in for an oil change. Everyone is very friendly and helpful. They even washed and vacuumed my car! Great service would definitely recommend Acura of Berlin.
My experience was that they delivered n their promises which is all you can ask for
Prompt and friendly service from beginning to end. Everyone we came across was courteous and professional. We will be back. Thank you!
I was great right upon entering. They took my car right in at the time of my appt. The car was fixed in less time that I was told. The car was clean. They were friendly.
Friendly attentive staff. Helpful at the drop of a hat. Made the sale process a simple and enjoyable process.
I had a great experience with Keith. The entire team was courteous, friendly and easy to work with. They went above and beyond to help me with my SUV.
I should have asked for clarification when work was being performed. After waiting a while was told work was taking a little longer than expected because battery had to be removed to change headlight bulb. I had previously looked up headlight bulb replacement on-line and it showed only removing the exterior headlamp cover to get at bulb. Do not understand why battery had anything to do with access.
Keith Davis provides great customer service at all times and he does it with a smile.
Best customer service
Jim Pompei was a pleasure to work with! I went to Acura of Berlin needing a car within a couple of days and he made it happen. He was extremely helpful and does all he can to make the customer happy. I highly recommend you go see Jim if you’re in the market for a new vehicle!
Jim made my vehicle search and purchase an amazing experience! He knew right away what I needed and led me right to the perfect vehicle for me. His customer service is superior above any dealership and sales person I have experienced so far! I look forward to my future purchases with Jim and Acura of Berlin.
Excellent customer care. Friendly and efficient. One of the best car dealerships and service centers in Connecticut.
Excellent service and staff! Jessica was amazing, kept me up to date throughout the service on the progress, ETA etc. I am very happy and looking forward to the next one!
Replaced my brake light promptly. Washed my car even though it was a simple job
Keith is very friendly, professional, and goes out of his way to make sure his customers are happy. Always a good experience working with Keith.
Accommodating / personable/ thorough Patient w/ my questions as an older customer ; friendly ; appeared focused on my concerns, not in a hurry to move on to next customer, as was definitely not the case w/ salesman who sold me my car there.
Great customer service Been go there for last 9 years Would recommend with friends and family
Not one to leave reviews - but Acura dealership in Berlin is one of the best to go to if you are looking for a car. No usual car tricks. They are dedicated in helping you buy a car. Jim, Tom, Larissa - thank you!
This is the best place to come and get the best car service.
I’ve been bringing my car since 2017 for service. They are very helpful and reasonable. Keith is the man!!!
Jessica in service 5 Great experience. Jessica got the car in and out and set up a follow up appointment for the additional service we needed.
Outstanding service and courtesy. They wash your car which is outstanding. Waiting area is extremely nice and resourceful while you wait.
Very respectful and they worked fast on my car I surely recommend this dealership to anyone
The service department is always very easy to deal with. Service is prompt and as expected.
Great service today for my oil change.
Prompt and professional. They accommodated us. And kept us updated as to the arrival of the part and when the work would be completed .
Amazing car dealership
Great customer service.
Fantastic staff throughout the service area, Keith , Jason who take care of all of my vehicles. I will never leave this dealership
Great customer experience. Cordial, professional and fast. They are patient with explaining everything I need to know.
Took longer than expected to get part for the recall. But a loaner was offered during that time.
Everyone at the dealership were professional and very helpful. It was a great experience and a great atmosphere.
Excellent service. Very friendly and professional. Answered all my questions. Service was done quickly and communication was great
Keith is great to work with. Always there to check up and make sure car running the way it should.
Beautiful facility. Good inventory. Our salesperson Andrew was excellent.
Everything was great and communicated well will be there again for both of my cars
Idk Was professional and gave me service options and prices before doing anything in a new and clean well maintained facilities
Great experience with little to no wait time! I would recommend this dealership and service department to anyone who has an acura.
Great. Very professional and courteous, all the folks I've been in contact with, from erica casey in sales to jason the service writer are enjoyable to work with.
All positive, very efficient meaning car ready when they said it would be, all areas very clean
As always, thank you Acura of Berlin! Their service team is fabulous - from advisors to the mechanics!
I have to say, i hardly ever put a review on online however, the people at acura, especially their master mechanic, went the extra mile for me. Let me explain... I did not feel safe driving my car. I took my car to 2 different places and they found nothing wrong. They said safe to drive. I still did not feel right. The acura was my 3rd spot and best decision. They videod the identified problem and made me feel i was not making things up. If i would have continued to drive my car my children or i would not ...
Very thorough and helpful! The communication was great and my car was fixed! I am grateful!
The entire Staff are dedicated to Customer Service and it shows each and every time I use Acura of Berlin.
Great service for my car and friendly staff!
Excellent service once again. We are never disappointed when we come to Acura. We will continue to return.
Love this place and people are very welcoming l definitely will recommend this place to my friends and family! Thank you all Ramiza.
This is my third decade with this Acura dealership and my fifth TL and a few MDX and even an integra. Great cars great service and a very satisfied customer. If you’re looking for a great car and great customer service don’t go anywhere else but Berlin Acura
Super
The best buying experience yet!!!! Recently bought my car from Acura of Berlin and highly satisfied with my experience from dealing with Jim the sales rep to Tom in finance; both were extremely friendly and upfront with us about everything! Highly recommend!!!
Prompt service and wait time to repair my Acura vehicle for scheduled maintenance was minimal.
Very positive experience ~ clean establishment, comfortable waiting area, friendly and efficient staff. Highly recommend Acura of Berlin