Customer Testimonials
The service department was excellent. The sales department was a bit aggressive. The service department was excellent. The sales department was a bit aggressive with Cohen continuing their outreach via texting my phone.
Working with Kevin was a great smooth comfortable experience. He was knowledgeable, patient, informative, and honest. He communicated well and thoroughly explained each process, in addition to answering any question I had for him. I would highly recommend him to others looking.
My wife and I haven’t bought a new car in over 20years. We found everyone at Acura of Berlin to be the most professional, fun and down to earth group of people that made for quite an easy and fun experience.
Very fast service , attentive staff good reminders Convenient location, clean environment, comfortable waiting room
Managed a complex repair keeping me constantly updated with the progress and managed all aspects of w3rd party warranty claim
Very professional, very thorough. The problem was addressed in a timely manner and I would recommend them to any Acura owner
We had a great experience purchasing our vehicle from Acura of Berlin. The staff was friendly, professional, and made the entire process smooth and stress-free. We worked with Jim and he took the time to answer all of our questions without ever making us feel pressured. We truly appreciated his honesty, responsiveness, and customer service. When we had a concern about the vehicle, Jim and his colleagues took it seriously and put our minds at ease. Their thoroughness and commitment to ensuring the vehicle was in excellent condition gave us confidence in our purchase.
Jessica was also wonderful to work ... Read More DealerRater - Jun 27, 2026
Appt was easy to make. Keith had everything in place and I had a seamless experience.
Great experience from start to finish with Kevin! The car was exactly as described, the process was easy, and the customer service was excellent. I’m very happy with my purchase and would definitely recommend them!
Sucks sold me a car with cupped tires when I was told they were newm
Great communication by Keith and the entire team. Keith answered all my questions and my car was serviced quickly.
I had a fantastic experience purchasing my Acura MDX this past weekend, largely thanks to my salesman, Raj. From the moment I arrived at Acura of Berlin, he was welcoming, knowledgeable, and patient. Raj took the time to go over all the features of the MDX and made the entire buying process seamless and stress-free. If you are in the market for a vehicle, I highly recommend asking for Raj!"
I loved working with Jim and Brandon and Anthony! They were ultra professional and gave me facts to assist in my choice. I was able to drive out of their lot in 24 hours! Everyone at Acura of Berlin was easy to work with and engaging. Would buy from Jim again!!
Very satisfied I was very satisfied with the service and timely service on my vehicle.
Totally professional operation in all aspects! The staff, physical facility was all the very best! My sales person Kevin Garcia was the best! He was professional, knowledgeable and friendly! Most importantly he worked for me to make sure everything was done right! He clearly understands the value of customer service! I would recommend to anybody wanting to purchase a vehicle. Great job Kevin!
GM Eric Is a great leader, teacher with a get it done mentality! He delivered big time for me. A much appreciated thank you for all of your help! He is a committed customer service professional. Amazing ... Read More DealerRater - Jun 24, 2026
After a stressful week of car searching and leaving from one Acura dealership to another, Jim made all the difference. Despite being busy, he took the time to answer all my questions and helped me get the exact car I wanted. He was patient, professional, and made the process easy. Highly recommend working with Jim!
Easy to make a appointment and easy check in. Keith is thorough and usually informs me everything going on with my car.
I had an issue & was up set. They solved the issue and I left happy
Everyone was very helpful and supportive of every decision I made. Thank you for great service!
Good car buying experience, very professional and answered all questions. Worked to get me what was needed.
One of the best car buying experiences for me! Jim walked right up to me and helped me with a friendly and honest demeanor. I was in between 2 models and he led me in the right direction with the appropriate amount of guidance and amazing knowledge about the vehicles. Jim worked with me on price as well as getting the most out of my trade in. The entire process was smooth and stress free. Jess in finance was just as knowledgeable and transparent about financing and extra options available to me.
I'll see you in 3 years for my upgrade ... Read More DealerRater - Jun 21, 2026
Friendly service. Brian communicated everything needed Brian called me as soon as my car was ready. I also like the video
Raj is an exceptionally kind and helpful salesperson. He will help you find a good car for you and your family.
I recently bought a used car from Acura if Berlin and had an absolutely wonderful experience. My salesperson, Ravaraj Sankar, was incredibly helpful throughout the entire process. He made everything feel seamless, straightforward and completely stress free. I highly recommend visiting this dealership and asking for Navaraj (Raj) if you are in the market for a vehicle!
Raj was excellent. He explained everything clearly, and handled business very efficiently. I will definitely come back.
I knew what I wanted and Brandon did all the leg work to make it happen through text messaging and emails. I walked into the dealership (a 1 and 1/2 hr car ride from my house) and walked out 2 hours later with the car that I wanted. There was no haggling, EXCEPT when it was determined there was only one key for the vehicle. I had to purchase a extra key plan to get another key which was taken out of my trade in. Overall, Jess, Kevin and Brandon did a fabulous professional job and I would highly recommend Acura of Berlin.
We went to look at SUV's and Raj came out to greet us. We took the Adx and RDX out for a ride. The RDX was definitely the one however monthly payments more than we wanted. Raj discussed leasing and then came back with a used one and in red which he knew was my color ??. He was extremely patient , saw us the next day to take it for a ride and reviewed all the numbers yet again. The customer service at this dealership was amazing. I have reached out for operational questions on the RDX and he responds ... Read More DealerRater - Jun 17, 2026
This was my second purchase from Acura of Berlin and Jim and his team got me quickly in the car I wanted for a great price. Will be back in the future when I’m ready for another upgrade
They got me an appointment rather quickly- communication was excellent and they were very honest with options to help solve my problem
Very nice experience with efficiency, we felt well taken care of during the whole process.
Good We will see how the future service goes No more words I'm good USA
Although I ultimately didn't purchase a vehicle, I wanted to recognize the outstanding service I received. Jennifer worked very hard to understand what I was looking for, stayed in regular contact, and continued searching for options that matched my preferences. I never felt pressured, and I truly appreciated her dedication. I would gladly work with her again in the future.
Jim was absolutely fantastic… he is very knowledgeable of product and was ready and willing to help..I would recommend him on a heartbeat
The dealership was very easy to deal with and I had a very positive experience.
Raj was very helpful, knowledgeable, and sincere. We enjoyed meeting and working with him. He walked us through all the options and made our purchase easy.
Everyone was very friendly and kept us informed on the progress of the appointment. It was quick and easy.
They are very friendly, professional and communication was Services were impeccable. I couldn't be happier and will continue to service my Acura there
Im a very hard person to deal with the guys where very professional like family.
Good follow through with any questions I may have had Good customer service. Thank you very much.
Great experience! Dealership is very welcoming with a professional atmosphere. Service did an awesome job detailing the vehicle!
Will absolutely be coming back to purchase another car from Jim. Very professional and very knowledgeable, truly cares about the people. Jessica was also a great part of this. Will be back to Acura of Berlin because of the two of them!
The experience was OK just a little disappointed that I just purchase a vehicle there and exactly 2 weeks the screen ?? when peach black and I had to have it service that was a disappointment
Keith was great friendly amazing customer service 1000/10 Keith was great friendly amazing customer service 1000/10 would highly recommend him !!
Keith Davis was extremely helpful and informative with my service for my car and I would be happy to recommend him for anyone's service needs.
Super happy Highly recommended 5 start they are the best Manager Herbie Diaz Finance manager Jessica Deedon Sales Person Kevin Garcia Best team ever 💪🔥
Best car dealer I ever went, From the manager Herbie Diaz, finance manager Jessica Deedon and sales person Kevin Garcia. Simply An amazing experience Professionalism Integrity Customer service Support and more. 5 star Highly recommended N.G The Salsa Legend 🔥💪
Misleading and unprepared The service dept is the only reason my family uses that dealership.
Professional and friendly Everyone was very professional and very friendly. They offered a short video to explain what they were doing and were committed to having my vehicle done in a timely manner.
A good job. Made us feel comfortable . Kevin did a great job in explaining how things work
Jonathan was excellent. He answered the questions I had. He explained the service and results of the inspection very well. He was very knowledgeable. He was pleasant, very thorough and a pleasure to work with. I would definitely recommend him to others. The service was on-time which is always important!
Kevin Was amazing! very kind attentive and gave me a lot a of information, He made everything so smooth and was on top of the whole process making sure I was able to have me vehicle when promised. Happy to do business with you !
I've been coming to dealership for past 20 years. They are always on point. Great service
The service department runs very smoothly. Dropped my car off for service in the morning and it was ready earlier than expected. Great communication, as well.
Friendly staff, on time with my appointment and I was kept informed while I waited for my service to be completed. I've always been very pleased with the service and staff.
Great communication Provided a loan vehicle Helped me figure out a solution with timeline for picking my car up
Excellent experience all around starting with Keith in service and ending with Jim and sales. I found Jessica to be very professional and help facilitate the process as well. I highly recommend active Berlin for all future sales.
Jim Pompei helped me. He answered all of my questions and made the experience easy. Well done Jim.
Amazing experience at this dealership! The staff was friendly, honest, and very helpful throughout the whole process. Especially Raj, who went above and beyond to make everything smooth and stress-free. He answered all my questions, helped me get a great deal, and made sure I was completely satisfied. Outstanding customer service from start to finish. Highly recommend this dealership, and definitely ask for Raj!
Great service excellent customer service hands down best dealer around ! My visit could not have gone any better !! Also huge shout out to Rob
Fast reliable and excellent service team that this location has thank you for getting me in right away on my recall. Other locations had 2 month or longer waiting list
I had a great experience purchasing my new vehicle thanks to Jim and Jessica at Acura of Berlin. From start to finish, they were professional, knowledgeable, and genuinely supportive throughout the entire process. They took the time to answer all of my questions, made sure I felt comfortable with every step, and helped make the experience smooth and stress-free.
Jim was incredibly helpful in explaining the vehicle options and ensuring I found the right fit for my needs, while Jessica made the financing and paperwork process easy to understand and efficient. Their teamwork, patience, and customer service truly stood out.
... Read More DealerRater - May 19, 2026
Wonderful service way better then dealer in Manchester ct I always go to the dealer best service
Navaraj Sankar listened and answered all of our questions, he was very respectful and patience giving us time to think about our options.
I had a great experience at Acura Berlin thanks to Kevin, Zeon, and Jessica. The entire process was smooth from start to finish. They were all friendly, attentive, and really listened to what I was looking for. I never felt rushed or pressured, which made the experience much more comfortable and enjoyable. I truly appreciated their professionalism and patience. Highly recommend working with this team!
Brian was very helpful. knowledgeable. Courteous.the service was done quickly and professional i will return for more service in the future
Great experience at Acura Berlin. Salesperson Mr. Raj and finance manager Jessica was awesome. Thanks them.
I don’t usually respond to any satisfaction surveys but this time around I am. My experience with Acura of Berlin was flawless! From the first appointment to receiving my Acura MDX, everyone was very nice and made the buying experience very easy! If anyone is looking for an Acura they should go to Acura of Berlin in CT!
The team at Acura Berlin are super friendly and helpful! Excellent customer service and excellent service to the vehicle. Can’t say enough great things.
Had a great experience with Jim purchasing my new ADX! Was also very impressed that financing/picking up my vehicle took under an hour
Very polite and professional to deal with! Every time I have a question and I go to Acura he helps me with out hesitation!
I'd like to say the staff that took care of us for the acura were extremely helpful and regardless it was an insurance issue they made sure i was able to pick up my car.
Jim Pompei was fun to work with. I bought a white 2025 A here and Jim made the process great. He’s so much fun! Loved him! Ask for him if you’re interested in buying a car. He’s funny and knowledgeable!
Review of service department. Easy to make reservation for service online. They called to confirm the issue I was having with the car. Was able to reserve a loan car for the day as well. Drop off was easy and efficient. Loan car was clean and a nice way to try out an RDX. Acura texted to keep me updated on what was happening. Easy pickup and checkout. Will be using again.
Everyone was very helpful, buying a car can be stressful but they made it easy.
Had a great experience working with Kevin Garcia at Acura of Berlin in Connecticut. He was professional, helpful, and made the whole car-buying process smooth and stress-free. Kevin was patient with all my questions, transparent throughout the process, and made sure I felt comfortable with my decision. Highly recommend asking for Kevin if you’re shopping at Acura of Berlin!
It went well but did take a while, over 3 hours but service department always good. My favorite guy Jonathan Roath wasn't there. He's the best
Service was great. Brian was very prompt. He got me in and out within normal time. He gave me a full report on my car. Very professional
no hassle, ready when I got there, no haggling, easy experience, no issues with this dealer
Raj was great he gave me a couple options and took his time to explain everything
Great selection of inventory for both new and used options. Sales person interaction was easy and helpful.
Friendly knowledgeable staff that welcomed us in and listened to what we wanted. Took time to ensure questions were answered. Staff worked well together.
I am writing to share the incredibly positive experience I recently had at Acura of Berlin. The entire staff was very accommodating and provided a refreshing environment without the usual sales pressure. I was particularly impressed with the sales manager, sales consultant, and finance manager. They were able to secure a better loan rate for me than my own bank, and the entire process was seamless, with no need to go back and forth on specific items. I would highly recommend this dealership to anyone looking for a professional and stress-free experience.
I had an amazing experience purchasing my Acura, and I have to give full credit to my salesman (Jim) for making it happen. From the very beginning, he was professional, knowledgeable, and genuinely focused on making sure I was comfortable with every step of the process.
What really stood out to me is that he did exactly what he said he would do—no surprises, no pressure, just honesty and follow-through. He took the time to answer all of my questions, explained everything clearly, and made sure I understood all my options. That kind of transparency is rare and made ... Read More DealerRater - Apr 25, 2026
Friendly, thorough & clean From on line booking to working with the service technician it was easy process
My experience at Acura of Berlin was fantastic. Kevin was great and easy to deal with. He made the entire process seamless and stress-free. He was never pushy, which I really appreciated. He took the time to answer all my questions and even helped me set up the app and my memory seat before I drove off. When it came time to finalize the deal, Amanda in the finance department was exceptional. She was efficient and professional, ensuring all the paperwork was handled correctly while explaining everything clearly. We also enjoyed great conversation and plenty of laughs. She even took ... Read More Google - Apr 24, 2026
We had a great experience with our vehicle purchase. The process was went smooth and easy.
We had a great experience with Jim and Jess. They were both very knowledgeable and thorough. We love our new car!
It was very well handled
Navaraj was personable ,polite,listened and answered all questions ! He was knowledgeable about the vehicle and its features! He was patient and respectful and I would recommend him to a friend !
I was treated with excellent service and my vehicle was well taken care of Five-star service! They handled my repair under warranty and made the process seamless by providing a loaner car. I really appreciate them looking out for the customer.
Grate people wen you inside feel like you know this please from Long Time,sales consultant Jennifer l.very Nice person help to Make best chose not pushing to any special Way just very friendly, thank you very much
Keith Davis is great to work with he has great knowledge of the job that he does I love working with him since I got my RLX
Acura of Berlin is a beautiful facility, very welcoming with a professional staff. Hospitality at its best. I would recommend the experience to anyone.
The dealer made the process nice and easy. Things went smoothly and couldn’t be happier.
Thanks to Jim for a great experience, especially after getting the runaround from other Acura Dealerships. Thanks again!
Keith Davis was very helpful.