Nice place to get service done pleasant and friendly staff
Acura of Berlin service team rocks! Great dealership.
Coming up on a year (Sept) that I purchased my 2019 MDX. Not a single problem with my vehicle! My buying experience was great too. No haggling or numbers playing. Just had the oil changed and felt it necessary after this visit to say that the experience was the best it could be. They're service team is kind, courteous, and knowledgeable. The dealership is immaculate and doing excellent with the COVID19 safety protocols. When the time comes for a 2nd vehicle, I'm headed your way again. Thanks Acura of Berlin team!
I had such an awesome successful experince with Service advisor Keith that I thought I'd share. Keith does his due diligence and consistently expressed and showed care for me as a customer. When he tells you he will return yours calls, he does just that! I had a very complex issue relating to the engine of my car. I was very upset and overwhlemed that the problem may never be fixed having been to several other Acura locations who couldn't identify the problem or even tried to. But as much as I wanted this issue repaired, Keith did too. I ...
Rich is the best service manager in the world!!! He is extremely personable and he makes me feel as if I am his only customer. He is truly a master of his craft and he knows my vehicle better than I do. To say he is extraordinarily doesn’t seem to give him enough credit. I have been to Acura of Avon & Schaller Acura and because of Rich, I’ve found my forever home. Hopefully, he will never leave but if he does my MDX and I will follow him..:).
Acura of Berlin has an easily accessible location, a beautiful, comfortable and spacious showroom as well as a brightly lit and observable service area. We were met by very friendly and professional staff and never felt the least bit of pressure during any point in our new car search."Larissa" was very knowledgeable about the ILX that we were considering and also managed to fit us into a tight schedule one day so that we could test drive the car. We decided to purchase the car and are very happy we did. Larissa even stood outside the driver side door ...
From the moment I made contact with the dealership until the delivery of the vehicle it was a very pleasant experience. I initially dealt with Sales Manager; Andre Budunaro, Andre placed us in the hands of a very capable Sales Person; Larissa Hartline. A truly "stress free" experience.
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