Customer Testimonials
Always curteous and my car is serviced as i asked. Waiting area is clean and brighr.
The Service Manager Jonathan was most courteous, helpful, and accommodating!!!
These guys are great I appreciate the extra effort they put in
They have an great team, I prefer to drive here from New Haven to get vehicle service
I just bought my TLX and it was time for my first oil change. Very glad I picked Acura of Berlin, will be doing all my services here from here on out!
Christian was a pleasure to work with, very informative in the research gathering process. Highly recommend.
I’ve been servicing my car with Keith Davis since I purchased it- he’s great, honest and fair. The whole team is great and I recommend .
Excellent service, I love this place!
Very honest and upfront. They did not play games. No high pressure sales tactics. Very easy process, and I got my car the same day! Jim Pompei was my rep and he was amazing!
Acura Of Berlin is excellent! Wether you are buying a vehicle or servicing one, everyone I come in contact with are wonderful. Jim is a great person & salesman and Jaime always helps me with servicing my Acura.
Jim Pompei was my sales guy. He was very patient with me. I was trying to get out of a nightmare situation with my other car. He kept checking on me but was not pushy. He was very upfront and honest and great to deal with. I highly recommend this dealership!
Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my oil change timely. Matthew is always great when checking out -
Great services. It was done as promised in a clean condition.
Claudia was responsive, helpful, and great to work with. We’re so happy with our new ZDX, especially since she spent so much time walking us through the car and how to make best use of all the features. Thank you Claudia!
The service department and Keith Davis are always extremely professional. I would highly recommend both Keith and the service team.
Friendly service
I have a great experience at this dealership. The service technician Jaime are very professional. She helped me to get my car fixed the issue of the bad Fakra connectors. I definitely recommend for others.
Brandon helped us find a vehicle through an internet search. Jim finalized the deal and was very professional! Jim made the car leasing experience a personal one! He made my family feel comfortable with our decision- He did his best to get us at the price point that we needed and ensured us that he was a text away if we needed anything! His communication skills were topnotch- He was very knowledgeable about the car and our needs with a new driver behind the wheel. Highly recommend him for your car needs.
I had a great experience with Acura of Berlin. They were professional and not pushy. Answered all of my questions and worked with me on securing the right vehicle. I was in a time crunch and they worked at my pace.
Communication and service were good. My problem was fixed promptly as promised. Jamie was easy to work with
They fixed our issues and concerns with our vehicle and kept us updated with any delays.
I recently purchased my second SUV at Acura of Berlin and it was also my second time working with Jim Pompei. He made the process seamless, painless, and was very helpful all around. I would not hesitate to recommend Jim and Acura of Berlin.
Our car is in for a new under warranty transmission due to taking in for routine service, but when picked up, it started skipping, especially at acceleration. Our guess is someone did not add fluids to the level as required. Jonathan has been great!
Jonathan was really the star of the show here. He made sure he took care of the things I needed handled right way and was able to answer any questions I might have.
Service is always great every time I come in! I look forward to my visits.
Jaime was great. I had a bad experience several years ago, will definitely be going back for my service needs from now on.
Claudia was such a pleasure to work with. So knowledgeable. Such a smooth and seamless process. Would highly recommend Claudia for your next car purchase!
Keith handled the service in a prompt, professional manner. Always a pleasure to work with Keith.
Could be the best buying experience I've ever had. Stopped in at lunch time to a warm welcome by Lucia's. That was the start of a great experience Jim Pompei finished up with fantastic patience as getting insurance binder/cards took several emails (my insurance people couldn't seem to get it right) and he stayed completely positive through it all. Then to complete the sales deal Jim turned me loose on Tom. Another total professional to complete the total experience. This team...Lucius,, Jim and Tom total 5 star team!!!
My experience here has always been nothing more than amazing. Clean environment and friendly staff
Very professional and friendly and has your vehicle in and out in a timely manner
The people are competent, helpful and friendly. I feel safe in my car after having it worked on.
Brought the car in for oil change. Friendly service
I have nothing but good things to say about Acura of Berlin for its fast service and good work. I had a problem with my Ilx, and Jonathan took care of it the same day. If you need any car service, I highly recommend seeing Jonathan.
All aspects of the process were managed, professionally, timley, friendly and customer focused. They were informative but did not try to convince me into purchasing add-on that I did not want.
Had a great experience with Claudia and Acura Berlin! They were great and super helpful. Would highly recommend using them for your Acura purchase
Bought my first Acura ZDX from here and was so happy with how seamless the experience was! Love it.
The work done with my car was with excellent service and no charge beyond the diagnostic rate. The service rep also went out of his way to show me how to schedule future services for my cat. Than you very much.
Buying experience was adequate. Process took longer than it should have, and a mistake was made in the finances although it was corrected.
Pleasant, accommodating and professional. Answered questions without hesitation. Great costumer service. Got me in last minute without a problem.
Prompt service, excellent attitudes, wonderful mechanics. My car runs great! Will be a lifetime customer.
From the moment we arrived at Acura of Berlin, we were greeted by salesman Jim Pompei. It was our very first stop of searching for a new vehicle. Having never leased a vehicle before, Jim educated us on the process and gave us valuable information to think about. We went on to a couple other dealerships ending up going back to Acura of Berlin. Jim impressed us from the get-go with his “tell it like it is” and keeping things “real” personality, which we appreciated. The whole process was very smooth from start to finish which included Brendon Hines and ...
Claudia was a pleasure to work with. She shared many details about my new MDZ and answered all of my questions.
Very helpful and professional staff ready to fix any of your needs for you in a timely manner
Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience
I have found the the purchase and servicing of my 2029 Acura MDX to be excellent! The service is efficient and staff polite. In one repair case a serviceman worked long and hard to finish a repair (caused by me using the wrong grade of fuel resulting in the need for a new catalitic converter) to be finished for the weekend. Keith Davis kept me updated!
Great Customer Service, Matt Cashier is polite and patient, the service waiting room and bathrooms are clean, with bottled water in the fridge, enough Keurig coffee and tea.
I've been a client since 2007. Everyone treats me like I'm the only customer you have. The five stars I indicated below were for your Service Department staff members with whom I've collaborated.
I have always received prompt, courteous and completion time as promised. Any coupons or special discounts were always applied. My car was always returned washed and vacuumed.
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Great service! I had an issue with the tailgate. It wouldn't open. It happened right before my vacation. I planned to have a family road trip. They managed to get parts for me and get the car fixed in one day, so I was able to drive it and enjoy time with my family. Jaime was very helpful. It was a please dealing with her. Thanks!
Jamie was great. She knew I had to be out of there in an hour for doctors appointment and she made it happen!
Great service and experience!
Brought in my 22 Acura TLX Aspec for its first service. It was my first time at this dealer and immediately was impressed with how clean and upscale the building was. After entering the service bay, I checked in Was informed that my alignment was off. They have a machine that scans your car on its way in pretty cool. I never seen anything like it. I was greeted by Jonathan who was fantastic. Very personable and explained everything great. It was a very welcoming experience. I felt my car was definitely in good hands. 90mins for an oil change tire ...
Jim was great to work with. The dealership has no haggle pricing, which is so much easier. He helped me through the process, even after I changed my mind on which car I wanted. He was very professional throughout the whole time. I would definitely recommend anyone to go to Acura of Berlin and work with him.
Claudia was my sales representative, she was awesome with her customer service skills. She didn't try to over sale me any add on products, in fact she made me aware of different extended packages Acura offered, and let me independently decide what fit my need and budget. When looking at the Acura sales team I actually picked Claudia to be my sales representative, because I didn't want the pressure that some of the male sales representative push on customers. The business manager (forgot his name) very straight forward and talked with ease, and knowledge for me to understand ...
Service was very good. I was not impressed with the sales department
Prompt.and explained the service to be performed. Asked if vehicle had any issues to be looked at. Very friendly service tech.
Always great service and super friendly team.
Excellent service! I would not take my car anywhere else. Staff is friendly, helpful & informative.
Erik was outstanding with all his help. He helped me thru the process, gave me a ride to the bank, brought me home, explained all my car features, brought me on a test drive, and cancelled my old plates.
I love the staff and the facility at Acura of Berlin. Keith Davis is my point of contact for all my RDX service needs. I have also started bringing in my mother's Honda for basic servicing.
A dealership that’s close to home and who is also very helpful with their service
I had a wonderful experience buying my new vehicle. Jim Pompei helped me a lot. It was real smooth process. Highly recommend this dealership to all family members and friends. I was able to trade in my old vehicle get a good price on it and get the car I have always dreamed of. I felt very comfortable with all the staff that was helping me. Thank you !
**Excellent Experience at Acura of Berlin** My husband and I recently purchased a new vehicle from Acura of Berlin, and our experience was great.From the moment we walked in, we were greeted with a warm welcome and treated with the utmost professionalism. The dealership's atmosphere is friendly and inviting, making the car-buying process smooth and stress-free. The salesman was knowledgeable, taking the time to understand our needs and guide us through the various options available. He was patient, answering all of our questions.We were particularly impressed with the MDX Type S, which met all of our criteria ...
Positive experience purchasing our new car. Claudia in particular was great to work with.
This is my 4rd Acura RDX Ive purchased from Acura Berlin and I wouldnt go anywhere else. My sales specialist was Claudia and hands down made my experience for me and my family top notch. The whole team at Acura Berlin are always providing great customer service,are professional and no need to negotiate because they have the best prices in CT!
My experience was quite good. Oil change and tire rotations were performed quite quickly with a complementary car inspection and was suggested what other services my car would require and how soon I must do it.
Jim Pompei was a professional and found the exact car I was looking for. When I arrived the car looked as described. I had a tricky situation with my trade-in which needed some navigating in order to make the deal and numbers work, and Lucius was a pro with understanding the task and giving me my best options. 10/10 service.
Customer friendly totally enjoyed my experience looking forward to my next visit service with a smile
I got a problem with a battery in my two years old car . I am changing a third battery in this car and Jonathan provided an excellent service regarding my vehicle
I have been going to Acura of Berlin for many years now, and I have to admit and recommend Jonathan for his phenomenal service. He makes sure to keep me informed about all things going on with my car, and most of all he assured me that my car will be ready and safe for the road. Nice job Jonathan, the front desk guy is awesome too. Thanks so very kind
I had the best car buying experience at Acura of Berlin. Claudia was amazing. There was no pressure to buy. I received a competitive price for the car. The whole experience was pleasant! I totally recommend this dealership. And the car is amazing too!!!
Jonathan was very courteous and efficient. I was in and out in an hour
Jim Pompei cane right out to greet us and felt like family immediately next day we drove away in our new MDX. It was a great experience with each person we met.
Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure.
This was by far the best car buying experience I have ever had! I would first like to give a "shout out" to Lucius for starting my experience off in a positive way, a "shout out" to Jim for his non- pushy approach, pleasant attitude and knowledge and last but not least, a "shout out" to Tom for ending my experience in a positive way. I would highly recommend this team and dealership!!
Service advisers always friendly and get me in and out. They also take the time to explain everything and give me the information I need to prioritize the work my car needs appropriately.