Customer Testimonials
Raj was very helpful! Him and Jessica took a lot of time to make sure I understood everything and that I got a good deal.
My service at Acura of Berlin was exceptional, Robert went above and beyond to service my vehicle with all the warranty updates my certified pre owned was eligible for. Thank you!
I had a warranty defect that needed fixing. It was diagnosed and fixed quickly. Comfortable waiting area
The service is always great and Rob always gives me great courtesy and gets my vehicle out to me on time
Something about Acura you always gotta love, the wonderful staff who always help you get yours!! Thank you to all the wonderful Berlin staff, you guys are truly remarkable and I can’t thank you enough.
Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off
Worst Customer experience lack of disclosure on vehicle purchase very poor follow up do not recommend
Everyone was respectful, courteous and the hospitality was great. They made you feel appreciated and want to come back. Thanks to the excellent service team.
Everyone was respectful, courteous and the hospitality was great. They made you feel appreciated and want to come back. Thanks to the excellent service team.
Brandon & Raj made sure I walked out with the car of my dreams! A car I’ve always prayed for! Thank you for working with me, although I was rushing a little! You guys made it happen!
I was able to get everything done in a timely manner and very satisfied with your services
Great service and friendly professionals
Jim made the somewhat annoying car buying processes a lot easier, and more enjoyable. Very thankful for Jim’s honesty, quick response time, and attentiveness to his customers. Very personable, he made it a comfortable environment to ask the tough questions in order to get us what we were looking for. Thanks again to Jim and the Acura of Berlin team. I would recommend Jim!
Brandon and his team were wonderful, they are full of integrity, honesty and totally transparent. I will never purchase a car anywhere else. Thank you Brandon for taking such great care of me, I love my RDX! Cheryl Plawecki
Had a mixed experience at Acura of Berlin. Was told only after I put a refundable deposit down they could then tell me what my APR would be, per dealership policy. This was a little annoying, but I still put my deposit down. The deposit was put down on a Tuesday and Raj they would get back to me the following day with the APR. This never happened as I only was told about the APR when I went to pick up the car that Thursday, which I had already switched over my insurance. I was also misled into thinking ... Read More DealerRater - Sep 17, 2026
Greeted me when I drove my broken car into the service bay. Listened with compassion. Solved my problem
Jim is great!! I had an amazing experience with Jim and the Acura of Berlin team. Jim is kind, knowledgeable and really took the time to discuss all my options, and ultimately got me into the exact car I was looking for! The entire process was seamless and straight-forward, and so easy!!
Bought my certified RDX here 6 years ago and have used the service department exclusively for auto maintenance. I’m very fussy about pre and post customer service. I have always received great (genuine) care and realistic automotive maintenance recommendations, ranking from “urgent” to “start thinking about”. Can always get a price quote for $ budgeting. Thank you for extending a military discount! Spotless garage bays and nice area to wait for my car. Highly recommend as a trustworthy business!
Rob Moffa, has been my service advisor. I'll say this I went to other Acura locations before going here and the level of customer service is by far the best. They explain everything and try to actually help you without just throwing information at you. Gained a customer for now until the future.
The staff is great!! Raj was super nice and very helpful. I definitely recommend this dealership!!
I had a great experience at Acura of Berlin! Everyone was welcoming and Kevin was great to work with when purchasing my RDX.
Good, long wait time I had been booked for drop off yet I said I'll wait for I live an hr away. I waited a little longer but Jonathan was great he kept me updated on progress
Told you we would be returning to deal with Kevin again! Absolutely the best salesman I have dealt with. Professional, friendly, no-pressure, helpful, etc. A model salesman. Others should take note. If we decide to add a third Type S to the stable, you know where we are going. Acura of Berlin and its employees puts other dealers to shame. I have Acura dealers closer to me but I will continue to take the extra drive to Acura of Berlin.
I had an absolutely wonderful experience purchasing my new car! My sales representative Jim Pompei was knowledgeable, professional, patient, and truly went above and beyond to help me find the right vehicle for me. He listened to what I was looking for, answered all of my questions, and made the entire process easy and stress-free.
I couldn’t be happier with my new car or with the service I received. It’s clear that he genuinely cares about his customers and wants them to be happy with their purchase. I highly recommend him to anyone looking for a great car-buying ... Read More DealerRater - Sep 9, 2026
All were very polite everything was done that was supposed be done. Great staff very clean dealership
Very good. Staff were very professional Will recommend Berlin Acura to family and friends Excellent customer service
I was taken back from the moment I pulled up to the dealer .I was greeted by Jim outside he was very attentive to my needs and concerns he got me exactly what I asked for, Jim is such a vibe to be honest this was one of the best experiences I've ever had!
Jim took the time to understand exactly what we were looking for in a new preowned certified car. He was very attentive and communicated as soon as the car we were looking for was in the lot. He made our experience easy. He was knowledgeable and friendly. We are so happy with our “new” car and would recommend Jim to our friends and family.
Customer focused service department, especially Jonathan - professional, knowledgeable, efficient and courteous. Highly recommend connecting with him if you need any service support for your vehicle.
Jim was outstanding! Very knowledgeable and did not pressure me. He gave me all the details and answered all of my questions with patience. He made the process super easy and was very transparent.
Very professional service. Thank you.
Awesome communication, great straight forward explanations. Quick and easy process friendly and patient with questions
No hassle very easy to deal with and I would recommend them to others looking to purchase a new or used vehicle
Kevin was very informative and great with communicating numbers and the process also very helpful
Excellent customer service, quick response to any questions while my car was under repair.
Service was prompt. Everyone was friendly and competent. Follow up with video of what was done.
I recently purchased my dream car at the Acura of Berlin, and I wanted to write a review because I really enjoyed the whole process. From the moment my husband and I arrived we were immediately greeted and taken care of by a very knowledgeable and friendly sales associate, Jim Pompei. He was terrific and eager to help us in every way to make us happy. I would highly recommend this dealership! Sally and Dave
WE had a good rapport with Jim Pompeii. He explained all the issues with turning in my 2023 MDX, getting appropriate discounts and loyalty awards, etc. making a transition to the 2026 MDX easy. The only issue I was unhappy about was the color of the new MDX. I have had the same color Blue, which I loved for the last 2 leases but it was unavailable, discontinued, and I did not like the newer Blue offering. I settled for the Gray and it's OK but not as sharp as the previous Blue.
Saw a Jeep Wrangler and contacted the dealership. Went in did a test drive and a week after drove out the lot with the vehicle. They made the process as simple as possible on the day of delivery. We even got a rubber duck on our way out. Great team.
Great Experience
I had a really great experience at this dealership! Everyone was friendly, professional, and made the entire process feel comfortable and stress-free. I never felt pressured, and they took the time to answer all of my questions and make sure I understood everything before making my decision.
The communication was excellent, the process was smooth, and I truly felt like they cared about helping me find the right vehicle rather than just making a sale. I’m very happy with my experience and would definitely recommend this dealership to anyone looking for a new or used vehicle. Thank ... Read More DealerRater - Aug 24, 2026
I saw a tesla model y I wanted at this dealership I contacted them the same day. I got a response very quickly. Jim made sure I had an appointment, made sure the car smelled good, looked clean, got it professionally detailed before I even laid eyes on the vehicle. The following day I showed up to purchase the vehicle with such excitement the car was in a 1000/10 condition. The sale went smoothly and quickly I was in and out in about less than a hour. Would definitely get another vehicle from Jim and this dealership:)
I was taken care of incredibly well by Jim throughout my buying process. I will be visiting him again for any future car needs. Zeon also was great to work with during my buying process.
Professional,pleasant,accommodating, every time I've there,I've leased for many years,always treated well!!
Brian and other service department members were very kind and a pleasure to work with. What is strange and concerning is on month 3 and still no plates or registration.
James Pompei was very knowledgeable professional and super helpful , James went above and beyond for me from start to finish . I would highly recommend James at Acura of Berlin
I had such a great experience purchasing my new RDX from Acura of Berlin! I absolutely love it. Jim was an incredible salesman—knowledgeable, friendly, patient, and never pushy. I would definitely recommend Jim and the entire team to anyone looking for a new vehicle!
Had a great experience the dealership was very helpful and have a great product and selection of cars
This Acura dealership is top notch in professionalism and attentiveness and Jim Pompei is a friendly, knowledgable, straight-shooter salesman which leaves the customer confident they’re getting a fair deal and quality support.
Kevin was polite, patient and accommodating during our purchase. Not pushy at all! Highly recommend Kevin and Acura of Berlin. Thank you Kevin for everything!
Jim was very attentive and made the whole process of buying a new car very easy.
4th time returning customer over the past 13 years. Great Customer Service & Experience with personal attention.
We are multi-repeat customers. I have purchased the MDX (twice), the RDX and now the ADX. Acura of Berlin and Jim in particular have always worked hard to meet my requests and help guide me through the process. Instead of being a stressful experience, they are forthright and honest. This past visit we met Jessica who was just as no-nonsense. The entire experience was positive and helped me make a decision that made me feel comfortable. Highly recommend Jim and the team at Acura of Berlin.
I was able to get an appointment to fit my schedule. The job was completed on schedule. I was made of aware of anything that needed to be done prior to it being done. And to my knowledge, everything was done correct correctly.
My experience with Acura of Berlin was positive from the very beginning. I had already decided that I wanted the Acura MDX and was very determined to get one. I visited several dealerships while shopping around, but I wasn't able to get a price that I felt was right. When I came to Acura of Berlin, Raj (Navaraj Sankar) greeted me and was extremely helpful throughout the process. He was knowledgeable, professional, and never pushy. He made the experience comfortable and was genuinely invested in helping me get the right vehicle.
Eric and Zeon were also great to work ... Read More DealerRater - Aug 11, 2026
Great service. Professional and helpful.
My experience walking into Acura of Berlin was positive from the get go. Raj (Navaraj Sankar) greeted us and was very helpful in showing us and narrowing down what could be the right fit for us. He was very knowledgeable and the right combination of not pushy, but invested in the process. The test drive was great and I left really considering it, but needed to process it. I left with a very good feeling. Overall, it was such a positive experience, and I believe Raj was instrumental in my pulling the trigger and going with Acura.
Raj was very informative and thorough. I can appreciate his patience because it’s been 12 years since I last bought a car. I am very happy with my new car, thank you to Raj & Brandon for guidance.
During my oil change service, I was updated on the progress of my car, shown video, and was told of other issues that needed to be fixed. I was able to get everything ordered and fixed by the next day. The communication and response was great. I was also able to get a service car so they could keep my car to fix all the repairs.
Good experience with nice people We had a great experience working with Jim and Zeon. They were fair, honest, and helped me get into the car I wanted.
This review is long overdue! I purchased a 2026 Acura RDX, and I couldn't be happier with both the vehicle and my experience at the dealership.
Navaraj was great to work with. He was knowledgeable and made the entire buying process easy and enjoyable.
Brandon, the General Sales Manager, and Jessica, the Finance Manager, were both fantastic. They made everything go smoothly and were professional, friendly, and easy to work with.
I've been driving my new Acura RDX since June, and I absolutely love it. It's comfortable, fun to drive, and has exceeded my expectations. I highly recommend ... Read More DealerRater - Aug 6, 2026
Jonathan and Brian have been great in helping me with everything for my vehicle. The service is great and the people are friendly.
Keith Davis is the man always professional, knowledgeable and pleasant. Our family own several Acuras and we all trust Keith in the Service Dept.
The dealership failed to honor my request for a loaner today. It was scheduled as part of the appointment when I arrived early to the appointment they did not have a loaner for me the service manager, and I got into a shouting match over her responsibilities to the customer.
Thank you Kevin for being so professional in your work, Kevin is excellent in what he does, and explains every detail perfectly 10/10⭐️⭐️⭐️⭐️⭐️
Kev was the best, super quick with all the paperwork to make sure I’m able to drive the car same day I purchased it.
Very welcoming and friendly. Able to answer all questions and go over recommendations for service. Very clean garage and waiting area.
I was tooking advantage of when I was very clear on only oil change for 99$ and was told I was getting car cleaned w oil change instead they did other things like rotate my tires when they are brand new!!!! I didn't need that and now my car shakes bad which never did that before so I got pay someone else fix it and didn't even clean my car and I came out with over 200$ bill I was crying and nobody cared many workers seen how upset I was and didn't care besides the check out lady ... Read More DealerRater - Aug 1, 2026
Great experience! The service was fast, professional, and friendly. Everything went smoothly. I am completely satisfied!
They know me very well here, I’ve been doing business with Acura of Berlin and Jim for 7 years now. Very happy every time I pull off the lot with a new SUV. It’s always a pleasure doing business here.
Jim was very helpful great service he made the process easy and explained everything well
Work was completed in a timely fashion, waiting room was pleasant and comfortable.
Kevin was great! Professional, prepared, and patient. He explained everything thoroughly. We will recommend him!
Had a warranty issue which was resolved The mechanic was very thorough, send a video and explained everything.
Great and professional service. Representative was detail and knowledge He was sending updates about what was getting done throughout the day.
Kevin was fantastic in assisting us in picking up my daughter's new SUV at the Acura of Berlin dealership. He had everything ready the first time we went to see the car and explained everything thoroughly on the car. When it was time for delivery, everything was seamlessly processed by the entire team at Acura of Berlin. Excellent experience with Kevin and everybody we encountered at the dealership for this important purchase.
Eric and his team (Kevin in sales and Jennifer in finance) were excellent in the process of purchasing my daughters new SUV, they handled everything seamlessly, answered all our questions, and had everything ready to go for delivery! Great experience with Eric and the Acura of Berlin team that assisted us in this important process of picking up a new car for my daughter!
Jennifer was a pleasure to work with. She helped me clarify what I wanted by listening and discussing the various trim levels on the RDX so that I was comfortable with the purchase of my RDX Advanced. I would highly recommend working with her when searching for and buying an Acura.
Gracias por hacer posible mi primer carro. Nunca olvidaré tu ayuda y dedicación. ¡Dios te bendiga!
Acura of Belin always works to accommodate customers and give the best deals possible for service expenses
I brought my vehicle in because the tire pressure sensor indicator was on. My tires were at a pressure of 18. I waited for 2 hours to be told they couldn’t find anything wrong. They gave the tires air and the sensors was gone and send me alone my way. When I woke up on Saturday morning my tires pressure indicator came back on and again tire pressure was about 16. Drove to the gas station and and added air. It was back up to 37 and tire pressure indicator gone. When I woke on Sunday about to head out my tie pressure ... Read More DealerRater - Jul 21, 2026
Very attentive and helpful throughout the entire process that could typically be scary and stressful.
Great Dealership friendly knowledgeable staff helped guide me through the purchase of my leased vehicle.
Great experience at Acura of Berlin. Raj , my salesman was very helpful. I recommend him to anyone looking for a car. The General manager, Eric Diaz was very helpful in resolving a problem. I give him 10 stars. The service writers are also great to deal with. This dealer doesnt disappoint.
Excellent customer service and thorough communication concerning the status of the car.
Great service always in and out. Awesome staff members always explaining the car details and always caring for customers
Great service always in and out. Awesome staff members always explaining the car details and always caring for customers
He is customer focused with a heart which is hard to find in the car business.
I'd like to thank Acura of Berlin and Kevin Garcia for making the entire car-buying process easy and stress-free. From start to finish, everything was straightforward, effortless, and there was absolutely no pressure to buy, which I truly appreciated. I don't enjoy high-pressure sales tactics, and this experience was the complete opposite. I'm very happy with both my new vehicle and the exceptional professional customer service I received. I highly recommend Acura of Berlin and Kevin Garcia to anyone looking for an enjoyable car-buying experience.