Testimonios de Clientes

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DealerRater Feb 25, 2024

I had a great experience at Acura of Berlin this past two weeks, needed to replace the mirror on our 22 MDX. And Jamie helped us along the way provided an accurate timelines. All in all it was a great experience Thank you Jamie.

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Google Feb 24, 2024

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Google Feb 22, 2024

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Google Feb 21, 2024

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Google Feb 20, 2024

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DealerRater Feb 20, 2024

My experience with Acura of Berlin was great as always, very helpful. Tim from finance worked with me to get the payment I wanted. Jim Pompei as aways very helpful and pleasant to work with..

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DealerRater Feb 19, 2024

Diyan gave us a good price, the car is clean and in mint condition. Great service

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Google Feb 19, 2024

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Facebook Feb 17, 2024

This place has excellent service representatives like Keith and Matthew ! Love there work

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DealerRater Feb 15, 2024

It was a good experience and easy going. I would recommend to anyone looking for an Acura.

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Facebook Feb 14, 2024

Outstanding service, excellent explanation of installations and recommended service as well as offering discounts where applicable. We’ve been making the commute here for years and would not go anywhere else!

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Google Feb 12, 2024

The entire staff went above and beyond to accommodate my needs.

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DealerRater Feb 12, 2024

It was a very pleasant, no pressure experience. We were treated politely and with respect.

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Google Feb 11, 2024

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Google Feb 11, 2024

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DealerRater Feb 10, 2024

Jamie called me when my car part came in, she was able to assign Freddie to drop me off at the gym . She is very friendly and competent . Freddie is also very professional and friendly we usually have a good conversation during drop off.

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Google Feb 10, 2024

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Google Feb 10, 2024

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DealerRater Feb 9, 2024

They did exactly what I needed and got the car done in time They also washed the car

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DealerRater Feb 9, 2024

easy to work with, covered all the bases, positive attitude made the process easy for me

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DealerRater Feb 8, 2024

Clean, professional and courteous My experience was pleasant. I appreciate the ride from the courtesy vehicle and all interactions.

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DealerRater Feb 7, 2024

It was a good experience. Very helpful in assisting me in making my vehicle decision.

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DealerRater Feb 6, 2024

Jim was a pleasure to work with, he was very helpful, knowledgeable and answered all of our questions about the car. I would recommend him to anyone looking to purchase an Acura. This was a great experience. Marc and Julie M.

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DealerRater Feb 5, 2024

The process was streamlined. The communication from Jaime was timely and clear. I appreciated the video of my car that was sent explaining what was seen.

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DealerRater Feb 4, 2024

I am always received with a courteous smile and dropping off the car is always hassle free.

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DealerRater Feb 3, 2024

Jon was very polite helpful and quick He made sure to take care of ever

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Google Feb 3, 2024

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Google Feb 3, 2024

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DealerRater Feb 3, 2024

Always a great experience. Everyone is great. Matthew at the check out desk is just wonderful!

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DealerRater Feb 2, 2024

Took a little longer than expected but great experience Took a little longer than expected but great experience and customer service. Very friendly and remembered me and my family

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Google Feb 2, 2024

Easy in and out performing B12 service

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Google Feb 2, 2024

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DealerRater Feb 1, 2024

Walking into the dealer we had to wait about 20 minutes for someone to help us. We were approached and told that we would have to wait just a short while because everybody was busy. Jim ended up helping us and he made the whole process very easy. We told him what we were looking for, he went and got the car and we took it for a test drive. He explained as much as possible to us while doing so. When we told him that we want it, he made the whole process as simple as possible for us. The ...

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Google Feb 1, 2024

I wish I could give more stars! I have been treated so good from a dealership. They took care of my car and were so professional. Keith in service was exceptional. I am so glad I bought my car from them. They have a customer for life.

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DealerRater Feb 1, 2024

I have written this review to convey my great satisfaction with the outstanding level of service I have consistently received from the Acura of Berlin(AOB) Service Department. I have been a client for more than ten years. I highlight, in this review, the efforts of Service Advisor Gina Battastini as well as Service Associate Matthew. Matthew was very helpful and personable arranging my appointment for my replacement request for the battery terminal clips for my MDX. His approach during our conversation continues to validate my belief that the Acura Of Berlin Service Department is committed to educating the client ...

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DealerRater Feb 1, 2024

Friendly, professional, fair price. Will look into buying from them again when I'm in the market for another car.

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DealerRater Feb 1, 2024

Acura of Berlin was incredibly helpful and understanding. Jim Pompei guided me through the process as it was my first time financing a car. He got me in a car under my budget not trying to upsell me or put any pressure on. Truly a good (and funny) guy.

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Google Feb 1, 2024

Always top notch service, along with professional employees and great coffee.

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Google Jan 31, 2024

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DealerRater Jan 31, 2024

In for a warranty repair. All went well though I wish communication was better. I was left not knowing if I needed to rent a car or when the car would be ready. Calls and texts were not returned

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DealerRater Jan 31, 2024

All was good. No issues. Car was done on time. I thought the transmission fluid was real expensive to change?

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DealerRater Jan 31, 2024

Excellent The service is that good I don't mind driving from New haven It's worth it

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DealerRater Jan 30, 2024

Excellent experience I had a great experience with the staff at this dealership. I would keep coming all the way from Waterbury to here

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DealerRater Jan 30, 2024

The most seamless process I have ever encountered while purchasing a vehicle. Friendly and welcoming staff.

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Google Jan 30, 2024

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DealerRater Jan 29, 2024

This is my 2nd time having my mdx serviced at Acura of Berlin and I feel very comfortable having my vehicle serviced with your dealership! I live in Massachusetts and I don't mind driving the distance to your dealership because from what I see, your dealership is honest, trustworthy, friendly staff and the service is also good! As long as I'm happy with the services that u provide for my mdx, than I will continue to come back, thank u

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DealerRater Jan 29, 2024

Jim Pompeii was a pleasure to work with. He was knowledgeable about the car I was interested in. He was easy to talk to and not once did I feel pressure to make a decision. He followed up with a phone call on a Sunday evening, after I had just sent an email- completely unexpected and not necessary, but appreciated! Also, he has a great sense of humor! Great experience all around.

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DealerRater Jan 29, 2024

Positive Easy to schedule and the team are knowledgeable I have great experiences when I need service I throughly trust the dealership with my vehicles

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DealerRater Jan 29, 2024

very good Service was very fast and efficient. Was there for less than an hour.

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DealerRater Jan 29, 2024

Thanks to Jonathan for such great service, communication and professionalism, and for going beyond and providing the best service ever and Thank you for the spare Key that I been trying to get for weeks and you made sure I didn’t leave without it. Great personality Great person Thank You…

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DealerRater Jan 29, 2024

Prompt, friendly, and reasonable. Everyone was nice and attentive. I always have a good experience.

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DealerRater Jan 29, 2024

Very helpful and quick. Reasonable cost which was actually slightly less than the original estimate.

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DealerRater Jan 29, 2024

Everyone was very friendly, welcoming and professional. The showroom is very clean and comfortable. Our sales experience was excellent.

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Google Jan 29, 2024

Very friendly and willing to make sure the customer is satisfied.

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DealerRater Jan 28, 2024

Accommodating. Easy to schedule. Drove right in. No problems. The garage is super clean and modern. I did have an issue which was not resolved due to warmer weather.

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DealerRater Jan 28, 2024

I've been a customer for about 15 years. I've always been happy. I love working with Keith Davis.

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Google Jan 28, 2024

Walked thinking we had an appointment but they were understaffed that day. We ended up having Jim help us, he apologized a few times for having us wait. We test drove the RDX I saw on line and loved it. Jim walked us through everything easy and no wasting time. He did not push us just left it up to us. Very pleasant experience to deal with Acura in Berlin. Thanks to everyone there.

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DealerRater Jan 27, 2024

Excellent Service very friendly and honest . The overall experience was very good . Keith was friend and honest

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DealerRater Jan 27, 2024

Excellent and quick service Comfortable waiting area for work while you wait Efficient and clean

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DealerRater Jan 27, 2024

Great experience last time I came in with my Acura RDX. Met new service advisor Gina.

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DealerRater Jan 26, 2024

Very professional. Answered all questions. Got the job done Excellent waiting area Very pleased and satisfie

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DealerRater Jan 26, 2024

They were friendly and efficient. They took care my needs professionally. My experience was very good.

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DealerRater Jan 26, 2024

Easy to make an appointment at the requested day and time and repairs and maintenance work were explained.

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DealerRater Jan 26, 2024

Very helpful, Jaime did a great job, she was friendly, helpful, and tried to make my wait as short as possible

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DealerRater Jan 26, 2024

Very good It is important for me to have a loaner car They made this possible

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DealerRater Jan 26, 2024

Quick and professional at a good price Facility was clean and everyone friendly. Great job!

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DealerRater Jan 25, 2024

People I saw were nice and things went smoothly. Overall solid. Thanks for putting air in my tires to.

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Google Jan 24, 2024

Staff we courteous. Great experience

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DealerRater Jan 24, 2024

Keith kept me informed throughout the entire process. He explained what service needed to be done. I was even provided a video from the mechanics of the required service. He emailed me quotes of the service and obtained my approval to move forward with the service.

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Google Jan 24, 2024

The experience was, without a doubt, the MOST seamless, informative, and easy transaction I have ever encountered in the realm of acquiring a vehicle. Jim, Tim, and Brandon played pivotal roles in ensuring the process was not only efficient but also remarkably pleasant.

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DealerRater Jan 23, 2024

Jaime did a very good job explaining to me what was done to my vehicle and other options for my vehicle

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DealerRater Jan 23, 2024

They fit me in that day for an emergency new battery.! They went above & beyond!

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DealerRater Jan 23, 2024

Keith is awesome and main reason I keep coming back. Keep up good job sunshine

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Google Jan 22, 2024

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DealerRater Jan 21, 2024

I really do enjoy bringing my car to the dealership for service. My service associate Keith goes above and beyond and my sales person Jim is great too! I always love chatting and connecting with them. Gina was my associate for this service appointment, and she was wonderful too. Everyone goes above and beyond to ensure your satisfaction.

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Google Jan 20, 2024

The car is always get taken care of with all details. Services are exceptional and staff is very friendly. The detailed work and custom work was done quite nice.

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Google Jan 20, 2024

Acura of Berlin was super helpful her name is Moesha Garcia and she was able to help me out with walked me through my vehicle thanks George Hage

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DealerRater Jan 20, 2024

Great service. Beautiful facility. Jonathan is excellent. Not the closest dealership to me, but worth the drive.

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DealerRater Jan 20, 2024

Scheduling service was easy and convenient. The vehicle was ready before the time promised. The staff is friendly and the facility is very clean.

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DealerRater Jan 20, 2024

Gina was fantastic. When above and beyond to explain everything. Very thorough, plight and professional.

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DealerRater Jan 17, 2024

Very low pressure environment, great attention to detail, fantastic friendly staff and fair pricing both on inventory and trade-ins.

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DealerRater Jan 17, 2024

I have had quite a few Acruas, most I’ve gotten through Acura of Berlin. I have always had a great experience, but my recent leasing experience was above and beyond that. I worked with Jim. The process was quicker than ever (usually I am there the full day when purchasing a vehicle). I felt like he truly cared what my needs and wants were, was completely transparent, and gave me the best deal for me. I look forward to my continued relationship with Jim and Acura of Berlin!

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DealerRater Jan 17, 2024

This dealer was very easy to work with to trade in a vehicle and get a fair price. Everyone I worked with was knowledgeable and friendly. No one was pushy about anything which took a lot of stress away from the stereotypical dealer experience. Thank you!

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DealerRater Jan 14, 2024

The experience is always pleasant and efficient The experience is always pleasant and efficient, the make you feel heard and understood

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DealerRater Jan 4, 2024

Great overall service was in and Out in under an hour Also Received a complimentary car wash which was needed. Thanks a lot.

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DealerRater Jan 3, 2024

This is my 3rd Acura purchased from this dealership, I wouldn't go anywhere else! Always Amazing and hassle free!

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Google Dec 30, 2023

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DealerRater Dec 28, 2023

Amazing , spectacular, honest , easy , fast. All things stated describe my car shopping experience . 10/10

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Google Dec 19, 2023

Executive Acura's service department went above and beyond on my 2019 MDX. Very professional and very consumer friendly. The best dealership in the state. I'll see them for my next car.

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DealerRater Dec 17, 2023

Everyone at the dealership is always friendly and willing to help. KEITH has been there since l bought my car in 2012, he is always pleasant, has a smile in his face and will to assist in a way possible.

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DealerRater Dec 15, 2023

Very good service and returned the car immaculate. I didn’t expect that, I was pleasantly surprised

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DealerRater Dec 14, 2023

I already did this but Erica Casey was the best sales person I have ever dealt with so professional and knowledgeable

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DealerRater Dec 13, 2023

Everything well done like always, they reset your oil light and give you a breakdown of the service.

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DealerRater Dec 13, 2023

Jim Pompei was great. He is very knowledgeable, very helpful and easy to work with. KS

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DealerRater Dec 12, 2023

From start to finish, The entire experience was excellent. The attention to detail paid by the salesman was unbelievable.

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Google Dec 10, 2023

Jaime was awesome in assisting me with my car service issue!

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DealerRater Dec 9, 2023

Professional services.Service personnel were kind, professional and clear with their direction for the services being provided.

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DealerRater Dec 6, 2023

Kieth is very knowledgeable, personable and efficient. Always a good service experience at this dealership.

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Google Dec 3, 2023

Nice service, resolved all issues. Very nice waiting room with great internet, did lots of work done during wait.

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DealerRater Dec 2, 2023

The prompt professional caring service Acura provided to me after purchasing a new car was perfect; in that they corrected the problem, contacted me at the completion of service and pickup time! The car was delivered to me inside the service garage and a detailed receipt with n/c. The Service Center was immaculate and prompt! We are very very happy with Acura of Berlin!

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