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Management

Tom Suchojad

Tom Suchojad

Finance Manager

Certified
68 Reviews
View Bio
Brandon Hines

Brandon Hines

General Sales Manager

Certified
34 Reviews
View Bio
Lucius Ulett

Lucius Ulett

Sales Manager
23 Reviews
View Bio
Eric Diaz

Eric Diaz

General Manager
15 Reviews
View Bio
Keith Davis

Keith Davis

Service Advisor

248 Reviews
Certified
Recent Reviews

Jun 13, 2024

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It was a great experience with Kieth he was very helpful

It was a great experience with Kieth he was very helpful very knowledgeable thank you

Jun 09, 2024

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Professional and courteous service.

Professional and courteous service. Clean waiting area. Keith was a pleasure to deal with. Technician did a great job servicing the car.

Jun 08, 2024

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Advisors are very nice, multiple occasions of inaccurate

Advisors are very nice, multiple occasions of inaccurate diagnoses from technicians causing me to spend unnecessary money.

May 30, 2024

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I recently leased my second RDX at this dealership and I

I recently leased my second RDX at this dealership and I couldn’t be more happier. The team there are professional and knowledgeable. I recommend this location if you’re looking for a good deal and an excellent staff.

May 16, 2024

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Keith Davis and the team of Acura Berlin has been helping

Keith Davis and the team of Acura Berlin has been helping me service my vehicles adequately for 3years. I have NO doubt I always be well taken care of. Thank you Mr.Davis !

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Tom Suchojad

Tom Suchojad

Finance Manager

68 Reviews
Certified
Recent Reviews

Jun 17, 2024

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Great salesman and general manager was very supportive.

Great salesman and general manager was very supportive. Car was ready when promised and Tom did a great job with finance options as well as extended warranty coverage. Thanks to all

Jun 05, 2024

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Extremely professional and customer focused.

Extremely professional and customer focused. No gimmicks, just quality service addressing all of the customer needs. Couldn’t ask for a better experience!

Jun 03, 2024

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Great experience.

Great experience. I wasn’t going to buy that day, but they said the right things. Very knowledgeable and courteous.

May 30, 2024

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I recently leased my second RDX at this dealership and I

I recently leased my second RDX at this dealership and I couldn’t be more happier. The team there are professional and knowledgeable. I recommend this location if you’re looking for a good deal and an excellent staff.

May 23, 2024

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The staff is very attentive and courteous.

The staff is very attentive and courteous. I am a repeat client. They make sure that I get a vehicle that fits my needs and my budget. They make what is typically a stressful situation into a pleasurable experience.

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Jim Pompei

Jim Pompei

Product Specialist

48 Reviews
Certified
Contact Me
Dealership Experience 4 years 10 months
Industry Experience 4 years 10 months
Hey everybody Jim Pompei from Acura of Berlin. Please come down to give me an opportunity to earn your business. 30 years sales experience customer satisfaction is always my goal. Please feel free to contact me for all of your vehicle needs.
Recent Reviews

Jun 07, 2024

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Great experience with Acura of Berlin, Jim made the

Great experience with Acura of Berlin, Jim made the experience seamless, easy, and fun. Got our first Acura and would recommend Acura of Berlin to everyone! :)

May 28, 2024

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Great car buying experience!

Great car buying experience! Highly recommend Acura of Berlin. Jim Pompei is fabulous as was Brandon.

May 23, 2024

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The staff is very attentive and courteous.

The staff is very attentive and courteous. I am a repeat client. They make sure that I get a vehicle that fits my needs and my budget. They make what is typically a stressful situation into a pleasurable experience.

May 14, 2024

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Jim Pompei was, once again, a pleasure to work with!

Jim Pompei was, once again, a pleasure to work with! He was extremely helpful and communicative throughout the entire process, which made it seamless! Thanks again!

May 12, 2024

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Both, Brandon and Jim Pompei made my RDX buying

Both, Brandon and Jim Pompei made my RDX buying experience as smooth as possible without feeling pressured. Making me feel comfortable and confident about my purchase.

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Jaime Andrzeicik

Jaime Andrzeicik

Service Advisor

41 Reviews
Certified
Recent Reviews

Jun 08, 2024

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I recently had an issue with the oil switch on my Acura,

I recently had an issue with the oil switch on my Acura, and Jonathan Roath was instrumental in resolving it. Jonathan thoroughly explained the problem and walked me through the steps of the maintenance process. His clear explanations and professional demeanor made what could have been a stressful experience incredibly smooth and easy. I truly appreciate his expertise and the outstanding service he provided. Thank you, Jonathan!

Jun 08, 2024

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Advisors are very nice, multiple occasions of inaccurate

Advisors are very nice, multiple occasions of inaccurate diagnoses from technicians causing me to spend unnecessary money.

Jun 05, 2024

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I was in for B17 maintenance for my 2019 Acura RDX.

I was in for B17 maintenance for my 2019 Acura RDX. Jaime took the time to explain the services that were scheduled to be done, as well as, look at the records to see if I was or was not due for anything else.

Jun 04, 2024

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Service was quick they had water and gave me some time to

Service was quick they had water and gave me some time to watch better call saul.

Jun 03, 2024

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Great experience.

Great experience. I wasn’t going to buy that day, but they said the right things. Very knowledgeable and courteous.

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Brandon Hines

Brandon Hines

General Sales Manager

34 Reviews
Certified
Industry Experience 20 years 8 months
Army veteran with 20 years experience in the industry. Nothing replaces hard work and spending time with family. Always willing to help and answer any question. I can be reached directly at (860) 829-3783. Would love to hear how your experience at Acura Of Berlin has been.
Recent Reviews

Jun 17, 2024

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Great salesman and general manager was very supportive.

Great salesman and general manager was very supportive. Car was ready when promised and Tom did a great job with finance options as well as extended warranty coverage. Thanks to all

Jun 07, 2024

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Brandon and his crew especially Claudia were exceptional.

Brandon and his crew especially Claudia were exceptional. Recommended to neighbor already to call and schedule an appointment

Jun 03, 2024

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Great experience.

Great experience. I wasn’t going to buy that day, but they said the right things. Very knowledgeable and courteous.

May 31, 2024

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Claudia is an excellent Acura product specialist.

Claudia is an excellent Acura product specialist. She walked me through different products and made me feel comfortable with my purchase. She followed up and answered every question I had. Lucious the sales manager also kept in contact me to make sure all of my concerns were addressed.. I would definitely give Claudia and staff at Acura 5 stars. It was an overall great experience.

May 28, 2024

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Great car buying experience!

Great car buying experience! Highly recommend Acura of Berlin. Jim Pompei is fabulous as was Brandon.

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Jonathan Roath

Jonathan Roath

Service Advisor

32 Reviews
Certified
Dealership Experience 7 months
Industry Experience 17 years 11 months
Recent Reviews

Jun 14, 2024

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Helpful dealership that does everything they can to make

Helpful dealership that does everything they can to make sure you are satisfied with their service

Jun 08, 2024

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I recently had an issue with the oil switch on my Acura,

I recently had an issue with the oil switch on my Acura, and Jonathan Roath was instrumental in resolving it. Jonathan thoroughly explained the problem and walked me through the steps of the maintenance process. His clear explanations and professional demeanor made what could have been a stressful experience incredibly smooth and easy. I truly appreciate his expertise and the outstanding service he provided. Thank you, Jonathan!

May 31, 2024

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I have bought my car in 2017, I have done all my services

I have bought my car in 2017, I have done all my services here. I have had several issues over the years, but nothing this disrespectful. I had service completed yesterday after the service I went t work later that same day. I was home today and decided to remove receipts from my car when I noticed I was missing my Jimmy choo cologne. I tried calling the store on several occasions with no success, I finally decided to drive over, I explained the situation they took my information and said Ray will be giving me a call, Ray called around 2:35pm with no sensible conclusion to my reports, I have now filed a police report awaiting response.

May 31, 2024

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Jonathan was excellent.

Jonathan was excellent. This is the second that I have had the opportunity to have him as an advisor. He answers my all question and follows up with any information that I’m seeking.

May 24, 2024

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My experience with Acura of Berlin was excellent.

My experience with Acura of Berlin was excellent. My car care coordinator communicated with me efficiently, I felt that my car was in good hands at all times.

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Lucius Ulett

Lucius Ulett

Sales Manager
Dealership Experience 3 years 4 months
Industry Experience 10 years 4 months
Resident of Manchester, CT, family man; appreciate all sports. Dream Team at Acura of Berlin… Love what I do and enjoy lasting relationships with our customers.
Recent Reviews

Jun 05, 2024

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Extremely professional and customer focused.

Extremely professional and customer focused. No gimmicks, just quality service addressing all of the customer needs. Couldn’t ask for a better experience!

May 31, 2024

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Claudia is an excellent Acura product specialist.

Claudia is an excellent Acura product specialist. She walked me through different products and made me feel comfortable with my purchase. She followed up and answered every question I had. Lucious the sales manager also kept in contact me to make sure all of my concerns were addressed.. I would definitely give Claudia and staff at Acura 5 stars. It was an overall great experience.

May 30, 2024

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I recently leased my second RDX at this dealership and I

I recently leased my second RDX at this dealership and I couldn’t be more happier. The team there are professional and knowledgeable. I recommend this location if you’re looking for a good deal and an excellent staff.

May 23, 2024

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The staff is very attentive and courteous.

The staff is very attentive and courteous. I am a repeat client. They make sure that I get a vehicle that fits my needs and my budget. They make what is typically a stressful situation into a pleasurable experience.

Apr 23, 2024

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Customer friendly and the staff was great.

Customer friendly and the staff was great. I will recommend Acura of Burling to anyone.

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Javier Rivera

Javier Rivera

Parts Specialist
Recent Reviews

Nov 15, 2023

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Erica was very professional and informative about vehicle

Erica was very professional and informative about vehicle I purchased. She went above and beyond my expectations.

Nov 04, 2023

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Dealership is amazing!

Dealership is amazing! Came in for service for tire balance because I recently had my wheels painted , as well as an oil change. When I got there I was basically told my miles are low on my oil change an that they will only balance the front tires not all four with attitude. Made me second guest if I should even service my car

Nov 02, 2023

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Jessica help me so much honestly she really helped me in

Jessica help me so much honestly she really helped me in a time of need

Sep 01, 2023

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Absolutely awesome, very professional, exceptional

Absolutely awesome, very professional, exceptional communication, made the customer feel comfortable, explain everything in detailed

Aug 04, 2023

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I am very satisfied with Acura of Berlin's sales, service

I am very satisfied with Acura of Berlin's sales, service and parts availability. I have been a loyal customer since I purchased my 2017 RDX. I still love the RDX and it is fun to drive.

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Gina Battistini

Gina Battistini

Service Advisor

17 Reviews
Certified
Recent Reviews

Jun 14, 2024

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Helpful dealership that does everything they can to make

Helpful dealership that does everything they can to make sure you are satisfied with their service

Jun 08, 2024

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Advisors are very nice, multiple occasions of inaccurate

Advisors are very nice, multiple occasions of inaccurate diagnoses from technicians causing me to spend unnecessary money.

May 15, 2024

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There was little wait and the job was done thoroughly.

There was little wait and the job was done thoroughly. No wait for check out

May 13, 2024

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Gina is very knowledgeable, professional and thorough and

Gina is very knowledgeable, professional and thorough and Matthew is very professional and a very good person

May 05, 2024

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Clean faculty, nice friendly people.

Clean faculty, nice friendly people. Good pricing on oil and filter change. Would recommend to friends and family.

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Claudia Dijmarescu

Claudia Dijmarescu

Product Specialist

17 Reviews
Certified
Passionate car enthusiast dedicated to delivering exceptional customer service. Bi-lingual in Romanian and English. Stop by and say hello.
Recent Reviews

Jun 07, 2024

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Brandon and his crew especially Claudia were exceptional.

Brandon and his crew especially Claudia were exceptional. Recommended to neighbor already to call and schedule an appointment

Jun 05, 2024

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Claudia did a great job guiding us through the experience

Claudia did a great job guiding us through the experience and was communicative. Very helpful and professional.

Jun 05, 2024

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Extremely professional and customer focused.

Extremely professional and customer focused. No gimmicks, just quality service addressing all of the customer needs. Couldn’t ask for a better experience!

May 31, 2024

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Claudia is an excellent Acura product specialist.

Claudia is an excellent Acura product specialist. She walked me through different products and made me feel comfortable with my purchase. She followed up and answered every question I had. Lucious the sales manager also kept in contact me to make sure all of my concerns were addressed.. I would definitely give Claudia and staff at Acura 5 stars. It was an overall great experience.

May 18, 2024

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Great customer services, easy to deal with.

Great customer services, easy to deal with. Thanks to Claudia and Brandon for taking care of us in this process.

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Eric Diaz

Eric Diaz

General Manager
Dealership Experience 3 years 9 months
Industry Experience 22 years 1 months
I'm Eric Diaz a U.S. Army Veteran and a 21 year Auto Industry Veteran as well. What feels life a lifetime ago- I was a Technician and a Auto Body Tech. With both trades under my belt-I decided to go into Automotive Sales in 2008 and haven't looked back. Apart from cars, I also DJ'd throughout the tri-state area for 13 years, taught Salsa Dancing for a few years, and now a big fan of fitness. As a family man, I now enjoy supporting my kids with gymnastics, wrestling and competitive race-kart racing. If you're a car enthusiast looking for an NSX or family looking for a stylish MDX, please don't hesitate to call or email me. I look forward to assisting you! -Eric
Recent Reviews

May 23, 2024

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The staff is very attentive and courteous.

The staff is very attentive and courteous. I am a repeat client. They make sure that I get a vehicle that fits my needs and my budget. They make what is typically a stressful situation into a pleasurable experience.

Apr 28, 2024

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Great experience!

Great experience! Jim has earned our business and will continue to do so. Great communication and the car was flawless! Highly recommend!

Apr 10, 2024

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Where do I even start?

Where do I even start? From the moment I walked in I was a wreck filled with anxiety as this was my first big girl purchase! Claudia was very patient with me and literally held my hand through this whole process. Hands down it was a great experience and I am very grateful for her! I am in love with my new car and definitely will get my second one there! Overall great staff and great customer service!!! Highly recommend!

Apr 07, 2024

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Had another good experience buying my 6th Acura.

Had another good experience buying my 6th Acura. Very easy experience. Great cars Thank you very much

Mar 07, 2024

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This was my first time at an Acura dealership.

This was my first time at an Acura dealership. And Acura of Berlin. I had a great first time experience very knowledgeable, friendly and very customer service oriented. I will be a repeat customer throughout the years to come.

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Matthew Roy

Matthew Roy

Cashier/Appointment Coordinator

15 Reviews
Certified
Recent Reviews

Jun 14, 2024

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Helpful dealership that does everything they can to make

Helpful dealership that does everything they can to make sure you are satisfied with their service

Jun 05, 2024

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I was in for B17 maintenance for my 2019 Acura RDX.

I was in for B17 maintenance for my 2019 Acura RDX. Jaime took the time to explain the services that were scheduled to be done, as well as, look at the records to see if I was or was not due for anything else.

Jun 01, 2024

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They provided excellent service and were so kind to me,

They provided excellent service and were so kind to me, They also went out their way and straightened my steering wheel when they didn’t have too

May 17, 2024

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Jaime explained the services that were due, kept me up to

Jaime explained the services that were due, kept me up to date with how long it would take, and made sure to make me aware of upcoming services that were coming due so I could plane for them.

May 15, 2024

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There was little wait and the job was done thoroughly.

There was little wait and the job was done thoroughly. No wait for check out

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Steve Hooker

Steve Hooker

Parts Manager
Recent Reviews

Apr 18, 2024

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Claudia was amazing, she was very thorough in her

Claudia was amazing, she was very thorough in her explanations, courteous, attentive, knowledgeable and professional

Apr 17, 2024

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Keith has been helping me with repairs for my car

Keith has been helping me with repairs for my car inflicted by my teenage son. He has been instrumental in getting it all handled and being patient with me.

Nov 02, 2023

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Jessica help me so much honestly she really helped me in

Jessica help me so much honestly she really helped me in a time of need

Sep 25, 2023

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Everyone was very pleasant and accommodating.

Everyone was very pleasant and accommodating. We appreciated the effort put into providing us with a clean loaner car…very nice.

Jun 08, 2023

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Excellent Dealership, Jason Hastey is one of the best

Excellent Dealership, Jason Hastey is one of the best service advisors around, Jason is ver patient and understanding, he explains everything at a level anyone can understand

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Erik Brahushaj

Erik Brahushaj

Product Specialist
Hi! I'm Erik. I have been in the auto industry for 5 years and enjoy meeting and learning about my customers. I have a passion for anything on two wheels or more. Bilingual in English and Albanian. In my spare time I enjoy working and riding motorcycles. Stop by and say hello.
Recent Reviews

May 30, 2024

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I recently leased my second RDX at this dealership and I

I recently leased my second RDX at this dealership and I couldn’t be more happier. The team there are professional and knowledgeable. I recommend this location if you’re looking for a good deal and an excellent staff.

May 09, 2024

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Brandon and his team made the trade in process simple.

Brandon and his team made the trade in process simple. The price was unbeatable to start. Love my new RDX

Apr 30, 2024

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This dealership was such a greatly organized and ran

This dealership was such a greatly organized and ran buisness, i would recomemmed everyone coming here even if you dont own an acura!!!

Apr 26, 2024

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I thought the transaction was very smoothly.

I thought the transaction was very smoothly. Erik the salesman was very professional and knowledgable.

Apr 10, 2024

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Where do I even start?

Where do I even start? From the moment I walked in I was a wreck filled with anxiety as this was my first big girl purchase! Claudia was very patient with me and literally held my hand through this whole process. Hands down it was a great experience and I am very grateful for her! I am in love with my new car and definitely will get my second one there! Overall great staff and great customer service!!! Highly recommend!

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Adam Leach

Adam Leach

Product Specialist
Contact Me
Dealership Experience 4 months
Industry Experience 8 years 5 months
8 years in the industry. Look forward to helping all my customers with their vehicle needs. Stop by and say hi!
Recent Reviews

Jun 17, 2024

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Great salesman and general manager was very supportive.

Great salesman and general manager was very supportive. Car was ready when promised and Tom did a great job with finance options as well as extended warranty coverage. Thanks to all

Apr 30, 2024

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This dealership was such a greatly organized and ran

This dealership was such a greatly organized and ran buisness, i would recomemmed everyone coming here even if you dont own an acura!!!

Apr 23, 2024

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Customer friendly and the staff was great.

Customer friendly and the staff was great. I will recommend Acura of Burling to anyone.

Apr 10, 2024

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Where do I even start?

Where do I even start? From the moment I walked in I was a wreck filled with anxiety as this was my first big girl purchase! Claudia was very patient with me and literally held my hand through this whole process. Hands down it was a great experience and I am very grateful for her! I am in love with my new car and definitely will get my second one there! Overall great staff and great customer service!!! Highly recommend!

Apr 08, 2024

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Adam was very Kind and helpful , I had a request and it

Adam was very Kind and helpful , I had a request and it was done I was very satisfied Thank you !

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Ray Lattman

Ray Lattman

Service Manager
Dealership Experience 8 months
Industry Experience 32 years 4 months
ASE Master Certified Technician
Recent Reviews

May 31, 2024

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Employee Rating

I have bought my car in 2017, I have done all my services

I have bought my car in 2017, I have done all my services here. I have had several issues over the years, but nothing this disrespectful. I had service completed yesterday after the service I went t work later that same day. I was home today and decided to remove receipts from my car when I noticed I was missing my Jimmy choo cologne. I tried calling the store on several occasions with no success, I finally decided to drive over, I explained the situation they took my information and said Ray will be giving me a call, Ray called around 2:35pm with no sensible conclusion to my reports, I have now filed a police report awaiting response.

Apr 30, 2024

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This dealership was such a greatly organized and ran

This dealership was such a greatly organized and ran buisness, i would recomemmed everyone coming here even if you dont own an acura!!!

Apr 16, 2024

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Proper diagnosis and expert repairs done on time, much

Proper diagnosis and expert repairs done on time, much appreciated. We will be returning soon

Jan 04, 2024

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Great overall service was in and Out in under an hour

Great overall service was in and Out in under an hour Also Received a complimentary car wash which was needed. Thanks a lot.

Dec 14, 2023

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Very good service and returned the car immaculate.

Very good service and returned the car immaculate. I didn’t expect that, I was pleasantly surprised

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Dylan Nees-Fair

Dylan Nees-Fair

Inventory Specialist
Dealership Experience 8 months
Industry Experience 2 years 3 months
Hi, my name is Dylan Nees-Fair and I am the inventory specialist at Acura of Berlin. I recently graduated from Nichols college in May 2023 and going for my masters degree. Looking forward to helping you in anyway I can!
Recent Reviews

Apr 08, 2024

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Awesome Experience, Jim Pompey is the man!

Awesome Experience, Jim Pompey is the man! He got me in a New 2024 Acura MDX for unheard of payments per month! I was in my vehicle the very next day. Highly recommended.

Apr 07, 2024

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Had another good experience buying my 6th Acura.

Had another good experience buying my 6th Acura. Very easy experience. Great cars Thank you very much

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Deven Selander

Deven Selander

Parts Advisor
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    Claudia Dijmarescu

    Claudia Dijmarescu

    Product Specialist

    17 Reviews
    Jim Pompei

    Jim Pompei

    Product Specialist

    48 Reviews
    Erik Brahushaj

    Erik Brahushaj

    Product Specialist

    11 Reviews
    Adam Leach

    Adam Leach

    Product Specialist

    6 Reviews

Sales

Jim Pompei

Jim Pompei

Product Specialist

Certified
48 Reviews
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Claudia Dijmarescu

Claudia Dijmarescu

Product Specialist

Certified
17 Reviews
View Bio
Erik Brahushaj

Erik Brahushaj

Product Specialist
11 Reviews
View Bio
Adam Leach

Adam Leach

Product Specialist
6 Reviews
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Keith Davis

Keith Davis

Service Advisor

248 Reviews
Certified
Recent Reviews

Jun 13, 2024

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It was a great experience with Kieth he was very helpful

It was a great experience with Kieth he was very helpful very knowledgeable thank you

Jun 09, 2024

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Professional and courteous service.

Professional and courteous service. Clean waiting area. Keith was a pleasure to deal with. Technician did a great job servicing the car.

Jun 08, 2024

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Advisors are very nice, multiple occasions of inaccurate

Advisors are very nice, multiple occasions of inaccurate diagnoses from technicians causing me to spend unnecessary money.

May 30, 2024

Dealership Rating
Employee Rating

I recently leased my second RDX at this dealership and I

I recently leased my second RDX at this dealership and I couldn’t be more happier. The team there are professional and knowledgeable. I recommend this location if you’re looking for a good deal and an excellent staff.

May 16, 2024

Dealership Rating
Employee Rating

Keith Davis and the team of Acura Berlin has been helping

Keith Davis and the team of Acura Berlin has been helping me service my vehicles adequately for 3years. I have NO doubt I always be well taken care of. Thank you Mr.Davis !

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Tom Suchojad

Tom Suchojad

Finance Manager

68 Reviews
Certified
Recent Reviews

Jun 17, 2024

Dealership Rating
Employee Rating

Great salesman and general manager was very supportive.

Great salesman and general manager was very supportive. Car was ready when promised and Tom did a great job with finance options as well as extended warranty coverage. Thanks to all

Jun 05, 2024

Dealership Rating
Employee Rating

Extremely professional and customer focused.

Extremely professional and customer focused. No gimmicks, just quality service addressing all of the customer needs. Couldn’t ask for a better experience!

Jun 03, 2024

Dealership Rating
Employee Rating

Great experience.

Great experience. I wasn’t going to buy that day, but they said the right things. Very knowledgeable and courteous.

May 30, 2024

Dealership Rating
Employee Rating

I recently leased my second RDX at this dealership and I

I recently leased my second RDX at this dealership and I couldn’t be more happier. The team there are professional and knowledgeable. I recommend this location if you’re looking for a good deal and an excellent staff.

May 23, 2024

Dealership Rating
Employee Rating

The staff is very attentive and courteous.

The staff is very attentive and courteous. I am a repeat client. They make sure that I get a vehicle that fits my needs and my budget. They make what is typically a stressful situation into a pleasurable experience.

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Jim Pompei

Jim Pompei

Product Specialist

48 Reviews
Certified
Contact Me
Dealership Experience 4 years 10 months
Industry Experience 4 years 10 months
Hey everybody Jim Pompei from Acura of Berlin. Please come down to give me an opportunity to earn your business. 30 years sales experience customer satisfaction is always my goal. Please feel free to contact me for all of your vehicle needs.
Recent Reviews

Jun 07, 2024

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Employee Rating

Great experience with Acura of Berlin, Jim made the

Great experience with Acura of Berlin, Jim made the experience seamless, easy, and fun. Got our first Acura and would recommend Acura of Berlin to everyone! :)

May 28, 2024

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Great car buying experience!

Great car buying experience! Highly recommend Acura of Berlin. Jim Pompei is fabulous as was Brandon.

May 23, 2024

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The staff is very attentive and courteous.

The staff is very attentive and courteous. I am a repeat client. They make sure that I get a vehicle that fits my needs and my budget. They make what is typically a stressful situation into a pleasurable experience.

May 14, 2024

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Jim Pompei was, once again, a pleasure to work with!

Jim Pompei was, once again, a pleasure to work with! He was extremely helpful and communicative throughout the entire process, which made it seamless! Thanks again!

May 12, 2024

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Employee Rating

Both, Brandon and Jim Pompei made my RDX buying

Both, Brandon and Jim Pompei made my RDX buying experience as smooth as possible without feeling pressured. Making me feel comfortable and confident about my purchase.

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Jaime Andrzeicik

Jaime Andrzeicik

Service Advisor

41 Reviews
Certified
Recent Reviews

Jun 08, 2024

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Employee Rating

I recently had an issue with the oil switch on my Acura,

I recently had an issue with the oil switch on my Acura, and Jonathan Roath was instrumental in resolving it. Jonathan thoroughly explained the problem and walked me through the steps of the maintenance process. His clear explanations and professional demeanor made what could have been a stressful experience incredibly smooth and easy. I truly appreciate his expertise and the outstanding service he provided. Thank you, Jonathan!

Jun 08, 2024

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Advisors are very nice, multiple occasions of inaccurate

Advisors are very nice, multiple occasions of inaccurate diagnoses from technicians causing me to spend unnecessary money.

Jun 05, 2024

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I was in for B17 maintenance for my 2019 Acura RDX.

I was in for B17 maintenance for my 2019 Acura RDX. Jaime took the time to explain the services that were scheduled to be done, as well as, look at the records to see if I was or was not due for anything else.

Jun 04, 2024

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Service was quick they had water and gave me some time to

Service was quick they had water and gave me some time to watch better call saul.

Jun 03, 2024

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Great experience.

Great experience. I wasn’t going to buy that day, but they said the right things. Very knowledgeable and courteous.

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Brandon Hines

Brandon Hines

General Sales Manager

34 Reviews
Certified
Industry Experience 20 years 8 months
Army veteran with 20 years experience in the industry. Nothing replaces hard work and spending time with family. Always willing to help and answer any question. I can be reached directly at (860) 829-3783. Would love to hear how your experience at Acura Of Berlin has been.
Recent Reviews

Jun 17, 2024

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Employee Rating

Great salesman and general manager was very supportive.

Great salesman and general manager was very supportive. Car was ready when promised and Tom did a great job with finance options as well as extended warranty coverage. Thanks to all

Jun 07, 2024

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Brandon and his crew especially Claudia were exceptional.

Brandon and his crew especially Claudia were exceptional. Recommended to neighbor already to call and schedule an appointment

Jun 03, 2024

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Great experience.

Great experience. I wasn’t going to buy that day, but they said the right things. Very knowledgeable and courteous.

May 31, 2024

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Claudia is an excellent Acura product specialist.

Claudia is an excellent Acura product specialist. She walked me through different products and made me feel comfortable with my purchase. She followed up and answered every question I had. Lucious the sales manager also kept in contact me to make sure all of my concerns were addressed.. I would definitely give Claudia and staff at Acura 5 stars. It was an overall great experience.

May 28, 2024

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Employee Rating

Great car buying experience!

Great car buying experience! Highly recommend Acura of Berlin. Jim Pompei is fabulous as was Brandon.

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Jonathan Roath

Jonathan Roath

Service Advisor

32 Reviews
Certified
Dealership Experience 7 months
Industry Experience 17 years 11 months
Recent Reviews

Jun 14, 2024

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Employee Rating

Helpful dealership that does everything they can to make

Helpful dealership that does everything they can to make sure you are satisfied with their service

Jun 08, 2024

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Employee Rating

I recently had an issue with the oil switch on my Acura,

I recently had an issue with the oil switch on my Acura, and Jonathan Roath was instrumental in resolving it. Jonathan thoroughly explained the problem and walked me through the steps of the maintenance process. His clear explanations and professional demeanor made what could have been a stressful experience incredibly smooth and easy. I truly appreciate his expertise and the outstanding service he provided. Thank you, Jonathan!

May 31, 2024

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Employee Rating

I have bought my car in 2017, I have done all my services

I have bought my car in 2017, I have done all my services here. I have had several issues over the years, but nothing this disrespectful. I had service completed yesterday after the service I went t work later that same day. I was home today and decided to remove receipts from my car when I noticed I was missing my Jimmy choo cologne. I tried calling the store on several occasions with no success, I finally decided to drive over, I explained the situation they took my information and said Ray will be giving me a call, Ray called around 2:35pm with no sensible conclusion to my reports, I have now filed a police report awaiting response.

May 31, 2024

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Jonathan was excellent.

Jonathan was excellent. This is the second that I have had the opportunity to have him as an advisor. He answers my all question and follows up with any information that I’m seeking.

May 24, 2024

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My experience with Acura of Berlin was excellent.

My experience with Acura of Berlin was excellent. My car care coordinator communicated with me efficiently, I felt that my car was in good hands at all times.

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Lucius Ulett

Lucius Ulett

Sales Manager
Dealership Experience 3 years 4 months
Industry Experience 10 years 4 months
Resident of Manchester, CT, family man; appreciate all sports. Dream Team at Acura of Berlin… Love what I do and enjoy lasting relationships with our customers.
Recent Reviews

Jun 05, 2024

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Extremely professional and customer focused.

Extremely professional and customer focused. No gimmicks, just quality service addressing all of the customer needs. Couldn’t ask for a better experience!

May 31, 2024

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Claudia is an excellent Acura product specialist.

Claudia is an excellent Acura product specialist. She walked me through different products and made me feel comfortable with my purchase. She followed up and answered every question I had. Lucious the sales manager also kept in contact me to make sure all of my concerns were addressed.. I would definitely give Claudia and staff at Acura 5 stars. It was an overall great experience.

May 30, 2024

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I recently leased my second RDX at this dealership and I

I recently leased my second RDX at this dealership and I couldn’t be more happier. The team there are professional and knowledgeable. I recommend this location if you’re looking for a good deal and an excellent staff.

May 23, 2024

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The staff is very attentive and courteous.

The staff is very attentive and courteous. I am a repeat client. They make sure that I get a vehicle that fits my needs and my budget. They make what is typically a stressful situation into a pleasurable experience.

Apr 23, 2024

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Customer friendly and the staff was great.

Customer friendly and the staff was great. I will recommend Acura of Burling to anyone.

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Javier Rivera

Javier Rivera

Parts Specialist
Recent Reviews

Nov 15, 2023

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Erica was very professional and informative about vehicle

Erica was very professional and informative about vehicle I purchased. She went above and beyond my expectations.

Nov 04, 2023

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Dealership is amazing!

Dealership is amazing! Came in for service for tire balance because I recently had my wheels painted , as well as an oil change. When I got there I was basically told my miles are low on my oil change an that they will only balance the front tires not all four with attitude. Made me second guest if I should even service my car

Nov 02, 2023

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Jessica help me so much honestly she really helped me in

Jessica help me so much honestly she really helped me in a time of need

Sep 01, 2023

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Absolutely awesome, very professional, exceptional

Absolutely awesome, very professional, exceptional communication, made the customer feel comfortable, explain everything in detailed

Aug 04, 2023

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I am very satisfied with Acura of Berlin's sales, service

I am very satisfied with Acura of Berlin's sales, service and parts availability. I have been a loyal customer since I purchased my 2017 RDX. I still love the RDX and it is fun to drive.

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Gina Battistini

Gina Battistini

Service Advisor

17 Reviews
Certified
Recent Reviews

Jun 14, 2024

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Helpful dealership that does everything they can to make

Helpful dealership that does everything they can to make sure you are satisfied with their service

Jun 08, 2024

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Advisors are very nice, multiple occasions of inaccurate

Advisors are very nice, multiple occasions of inaccurate diagnoses from technicians causing me to spend unnecessary money.

May 15, 2024

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There was little wait and the job was done thoroughly.

There was little wait and the job was done thoroughly. No wait for check out

May 13, 2024

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Gina is very knowledgeable, professional and thorough and

Gina is very knowledgeable, professional and thorough and Matthew is very professional and a very good person

May 05, 2024

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Clean faculty, nice friendly people.

Clean faculty, nice friendly people. Good pricing on oil and filter change. Would recommend to friends and family.

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Claudia Dijmarescu

Claudia Dijmarescu

Product Specialist

17 Reviews
Certified
Passionate car enthusiast dedicated to delivering exceptional customer service. Bi-lingual in Romanian and English. Stop by and say hello.
Recent Reviews

Jun 07, 2024

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Employee Rating

Brandon and his crew especially Claudia were exceptional.

Brandon and his crew especially Claudia were exceptional. Recommended to neighbor already to call and schedule an appointment

Jun 05, 2024

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Employee Rating

Claudia did a great job guiding us through the experience

Claudia did a great job guiding us through the experience and was communicative. Very helpful and professional.

Jun 05, 2024

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Extremely professional and customer focused.

Extremely professional and customer focused. No gimmicks, just quality service addressing all of the customer needs. Couldn’t ask for a better experience!

May 31, 2024

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Employee Rating

Claudia is an excellent Acura product specialist.

Claudia is an excellent Acura product specialist. She walked me through different products and made me feel comfortable with my purchase. She followed up and answered every question I had. Lucious the sales manager also kept in contact me to make sure all of my concerns were addressed.. I would definitely give Claudia and staff at Acura 5 stars. It was an overall great experience.

May 18, 2024

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Great customer services, easy to deal with.

Great customer services, easy to deal with. Thanks to Claudia and Brandon for taking care of us in this process.

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Eric Diaz

Eric Diaz

General Manager
Dealership Experience 3 years 9 months
Industry Experience 22 years 1 months
I'm Eric Diaz a U.S. Army Veteran and a 21 year Auto Industry Veteran as well. What feels life a lifetime ago- I was a Technician and a Auto Body Tech. With both trades under my belt-I decided to go into Automotive Sales in 2008 and haven't looked back. Apart from cars, I also DJ'd throughout the tri-state area for 13 years, taught Salsa Dancing for a few years, and now a big fan of fitness. As a family man, I now enjoy supporting my kids with gymnastics, wrestling and competitive race-kart racing. If you're a car enthusiast looking for an NSX or family looking for a stylish MDX, please don't hesitate to call or email me. I look forward to assisting you! -Eric
Recent Reviews

May 23, 2024

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Employee Rating

The staff is very attentive and courteous.

The staff is very attentive and courteous. I am a repeat client. They make sure that I get a vehicle that fits my needs and my budget. They make what is typically a stressful situation into a pleasurable experience.

Apr 28, 2024

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Great experience!

Great experience! Jim has earned our business and will continue to do so. Great communication and the car was flawless! Highly recommend!

Apr 10, 2024

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Where do I even start?

Where do I even start? From the moment I walked in I was a wreck filled with anxiety as this was my first big girl purchase! Claudia was very patient with me and literally held my hand through this whole process. Hands down it was a great experience and I am very grateful for her! I am in love with my new car and definitely will get my second one there! Overall great staff and great customer service!!! Highly recommend!

Apr 07, 2024

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Had another good experience buying my 6th Acura.

Had another good experience buying my 6th Acura. Very easy experience. Great cars Thank you very much

Mar 07, 2024

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This was my first time at an Acura dealership.

This was my first time at an Acura dealership. And Acura of Berlin. I had a great first time experience very knowledgeable, friendly and very customer service oriented. I will be a repeat customer throughout the years to come.

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Matthew Roy

Matthew Roy

Cashier/Appointment Coordinator

15 Reviews
Certified
Recent Reviews

Jun 14, 2024

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Employee Rating

Helpful dealership that does everything they can to make

Helpful dealership that does everything they can to make sure you are satisfied with their service

Jun 05, 2024

Dealership Rating
Employee Rating

I was in for B17 maintenance for my 2019 Acura RDX.

I was in for B17 maintenance for my 2019 Acura RDX. Jaime took the time to explain the services that were scheduled to be done, as well as, look at the records to see if I was or was not due for anything else.

Jun 01, 2024

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They provided excellent service and were so kind to me,

They provided excellent service and were so kind to me, They also went out their way and straightened my steering wheel when they didn’t have too

May 17, 2024

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Jaime explained the services that were due, kept me up to

Jaime explained the services that were due, kept me up to date with how long it would take, and made sure to make me aware of upcoming services that were coming due so I could plane for them.

May 15, 2024

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Employee Rating

There was little wait and the job was done thoroughly.

There was little wait and the job was done thoroughly. No wait for check out

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Steve Hooker

Steve Hooker

Parts Manager
Recent Reviews

Apr 18, 2024

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Employee Rating

Claudia was amazing, she was very thorough in her

Claudia was amazing, she was very thorough in her explanations, courteous, attentive, knowledgeable and professional

Apr 17, 2024

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Keith has been helping me with repairs for my car

Keith has been helping me with repairs for my car inflicted by my teenage son. He has been instrumental in getting it all handled and being patient with me.

Nov 02, 2023

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Jessica help me so much honestly she really helped me in

Jessica help me so much honestly she really helped me in a time of need

Sep 25, 2023

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Everyone was very pleasant and accommodating.

Everyone was very pleasant and accommodating. We appreciated the effort put into providing us with a clean loaner car…very nice.

Jun 08, 2023

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Excellent Dealership, Jason Hastey is one of the best

Excellent Dealership, Jason Hastey is one of the best service advisors around, Jason is ver patient and understanding, he explains everything at a level anyone can understand

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Erik Brahushaj

Erik Brahushaj

Product Specialist
Hi! I'm Erik. I have been in the auto industry for 5 years and enjoy meeting and learning about my customers. I have a passion for anything on two wheels or more. Bilingual in English and Albanian. In my spare time I enjoy working and riding motorcycles. Stop by and say hello.
Recent Reviews

May 30, 2024

Dealership Rating
Employee Rating

I recently leased my second RDX at this dealership and I

I recently leased my second RDX at this dealership and I couldn’t be more happier. The team there are professional and knowledgeable. I recommend this location if you’re looking for a good deal and an excellent staff.

May 09, 2024

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Brandon and his team made the trade in process simple.

Brandon and his team made the trade in process simple. The price was unbeatable to start. Love my new RDX

Apr 30, 2024

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This dealership was such a greatly organized and ran

This dealership was such a greatly organized and ran buisness, i would recomemmed everyone coming here even if you dont own an acura!!!

Apr 26, 2024

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I thought the transaction was very smoothly.

I thought the transaction was very smoothly. Erik the salesman was very professional and knowledgable.

Apr 10, 2024

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Employee Rating

Where do I even start?

Where do I even start? From the moment I walked in I was a wreck filled with anxiety as this was my first big girl purchase! Claudia was very patient with me and literally held my hand through this whole process. Hands down it was a great experience and I am very grateful for her! I am in love with my new car and definitely will get my second one there! Overall great staff and great customer service!!! Highly recommend!

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Adam Leach

Adam Leach

Product Specialist
Contact Me
Dealership Experience 4 months
Industry Experience 8 years 5 months
8 years in the industry. Look forward to helping all my customers with their vehicle needs. Stop by and say hi!
Recent Reviews

Jun 17, 2024

Dealership Rating
Employee Rating

Great salesman and general manager was very supportive.

Great salesman and general manager was very supportive. Car was ready when promised and Tom did a great job with finance options as well as extended warranty coverage. Thanks to all

Apr 30, 2024

Dealership Rating
Employee Rating

This dealership was such a greatly organized and ran

This dealership was such a greatly organized and ran buisness, i would recomemmed everyone coming here even if you dont own an acura!!!

Apr 23, 2024

Dealership Rating
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Customer friendly and the staff was great.

Customer friendly and the staff was great. I will recommend Acura of Burling to anyone.

Apr 10, 2024

Dealership Rating
Employee Rating

Where do I even start?

Where do I even start? From the moment I walked in I was a wreck filled with anxiety as this was my first big girl purchase! Claudia was very patient with me and literally held my hand through this whole process. Hands down it was a great experience and I am very grateful for her! I am in love with my new car and definitely will get my second one there! Overall great staff and great customer service!!! Highly recommend!

Apr 08, 2024

Dealership Rating
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Adam was very Kind and helpful , I had a request and it

Adam was very Kind and helpful , I had a request and it was done I was very satisfied Thank you !

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Ray Lattman

Ray Lattman

Service Manager
Dealership Experience 8 months
Industry Experience 32 years 4 months
ASE Master Certified Technician
Recent Reviews

May 31, 2024

Dealership Rating
Employee Rating

I have bought my car in 2017, I have done all my services

I have bought my car in 2017, I have done all my services here. I have had several issues over the years, but nothing this disrespectful. I had service completed yesterday after the service I went t work later that same day. I was home today and decided to remove receipts from my car when I noticed I was missing my Jimmy choo cologne. I tried calling the store on several occasions with no success, I finally decided to drive over, I explained the situation they took my information and said Ray will be giving me a call, Ray called around 2:35pm with no sensible conclusion to my reports, I have now filed a police report awaiting response.

Apr 30, 2024

Dealership Rating
Employee Rating

This dealership was such a greatly organized and ran

This dealership was such a greatly organized and ran buisness, i would recomemmed everyone coming here even if you dont own an acura!!!

Apr 16, 2024

Dealership Rating
Employee Rating

Proper diagnosis and expert repairs done on time, much

Proper diagnosis and expert repairs done on time, much appreciated. We will be returning soon

Jan 04, 2024

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Great overall service was in and Out in under an hour

Great overall service was in and Out in under an hour Also Received a complimentary car wash which was needed. Thanks a lot.

Dec 14, 2023

Dealership Rating
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Very good service and returned the car immaculate.

Very good service and returned the car immaculate. I didn’t expect that, I was pleasantly surprised

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Dylan Nees-Fair

Dylan Nees-Fair

Inventory Specialist
Dealership Experience 8 months
Industry Experience 2 years 3 months
Hi, my name is Dylan Nees-Fair and I am the inventory specialist at Acura of Berlin. I recently graduated from Nichols college in May 2023 and going for my masters degree. Looking forward to helping you in anyway I can!
Recent Reviews

Apr 08, 2024

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Employee Rating

Awesome Experience, Jim Pompey is the man!

Awesome Experience, Jim Pompey is the man! He got me in a New 2024 Acura MDX for unheard of payments per month! I was in my vehicle the very next day. Highly recommended.

Apr 07, 2024

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Employee Rating

Had another good experience buying my 6th Acura.

Had another good experience buying my 6th Acura. Very easy experience. Great cars Thank you very much

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Deven Selander

Deven Selander

Parts Advisor
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    Claudia Dijmarescu

    Claudia Dijmarescu

    Product Specialist

    17 Reviews
    Jim Pompei

    Jim Pompei

    Product Specialist

    48 Reviews
    Erik Brahushaj

    Erik Brahushaj

    Product Specialist

    11 Reviews
    Adam Leach

    Adam Leach

    Product Specialist

    6 Reviews

Service

Keith Davis

Keith Davis

Service Advisor

Certified
248 Reviews
View Bio
Jaime Andrzeicik

Jaime Andrzeicik

Service Advisor

Certified
41 Reviews
View Bio
Jonathan Roath

Jonathan Roath

Service Advisor

Certified
32 Reviews
View Bio
Gina Battistini

Gina Battistini

Service Advisor

Certified
17 Reviews
View Bio
Matthew Roy

Matthew Roy

Cashier/Appointment Coordinator

Certified
15 Reviews
View Bio
Ray Lattman

Ray Lattman

Service Manager
5 Reviews
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Keith Davis

Keith Davis

Service Advisor

248 Reviews
Certified
Recent Reviews

Jun 13, 2024

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It was a great experience with Kieth he was very helpful

It was a great experience with Kieth he was very helpful very knowledgeable thank you

Jun 09, 2024

Dealership Rating
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Professional and courteous service.

Professional and courteous service. Clean waiting area. Keith was a pleasure to deal with. Technician did a great job servicing the car.

Jun 08, 2024

Dealership Rating
Employee Rating

Advisors are very nice, multiple occasions of inaccurate

Advisors are very nice, multiple occasions of inaccurate diagnoses from technicians causing me to spend unnecessary money.

May 30, 2024

Dealership Rating
Employee Rating

I recently leased my second RDX at this dealership and I

I recently leased my second RDX at this dealership and I couldn’t be more happier. The team there are professional and knowledgeable. I recommend this location if you’re looking for a good deal and an excellent staff.

May 16, 2024

Dealership Rating
Employee Rating

Keith Davis and the team of Acura Berlin has been helping

Keith Davis and the team of Acura Berlin has been helping me service my vehicles adequately for 3years. I have NO doubt I always be well taken care of. Thank you Mr.Davis !

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Tom Suchojad

Tom Suchojad

Finance Manager

68 Reviews
Certified
Recent Reviews

Jun 17, 2024

Dealership Rating
Employee Rating

Great salesman and general manager was very supportive.

Great salesman and general manager was very supportive. Car was ready when promised and Tom did a great job with finance options as well as extended warranty coverage. Thanks to all

Jun 05, 2024

Dealership Rating
Employee Rating

Extremely professional and customer focused.

Extremely professional and customer focused. No gimmicks, just quality service addressing all of the customer needs. Couldn’t ask for a better experience!

Jun 03, 2024

Dealership Rating
Employee Rating

Great experience.

Great experience. I wasn’t going to buy that day, but they said the right things. Very knowledgeable and courteous.

May 30, 2024

Dealership Rating
Employee Rating

I recently leased my second RDX at this dealership and I

I recently leased my second RDX at this dealership and I couldn’t be more happier. The team there are professional and knowledgeable. I recommend this location if you’re looking for a good deal and an excellent staff.

May 23, 2024

Dealership Rating
Employee Rating

The staff is very attentive and courteous.

The staff is very attentive and courteous. I am a repeat client. They make sure that I get a vehicle that fits my needs and my budget. They make what is typically a stressful situation into a pleasurable experience.

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Jim Pompei

Jim Pompei

Product Specialist

48 Reviews
Certified
Contact Me
Dealership Experience 4 years 10 months
Industry Experience 4 years 10 months
Hey everybody Jim Pompei from Acura of Berlin. Please come down to give me an opportunity to earn your business. 30 years sales experience customer satisfaction is always my goal. Please feel free to contact me for all of your vehicle needs.
Recent Reviews

Jun 07, 2024

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Employee Rating

Great experience with Acura of Berlin, Jim made the

Great experience with Acura of Berlin, Jim made the experience seamless, easy, and fun. Got our first Acura and would recommend Acura of Berlin to everyone! :)

May 28, 2024

Dealership Rating
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Great car buying experience!

Great car buying experience! Highly recommend Acura of Berlin. Jim Pompei is fabulous as was Brandon.

May 23, 2024

Dealership Rating
Employee Rating

The staff is very attentive and courteous.

The staff is very attentive and courteous. I am a repeat client. They make sure that I get a vehicle that fits my needs and my budget. They make what is typically a stressful situation into a pleasurable experience.

May 14, 2024

Dealership Rating
Employee Rating

Jim Pompei was, once again, a pleasure to work with!

Jim Pompei was, once again, a pleasure to work with! He was extremely helpful and communicative throughout the entire process, which made it seamless! Thanks again!

May 12, 2024

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Employee Rating

Both, Brandon and Jim Pompei made my RDX buying

Both, Brandon and Jim Pompei made my RDX buying experience as smooth as possible without feeling pressured. Making me feel comfortable and confident about my purchase.

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Jaime Andrzeicik

Jaime Andrzeicik

Service Advisor

41 Reviews
Certified
Recent Reviews

Jun 08, 2024

Dealership Rating
Employee Rating

I recently had an issue with the oil switch on my Acura,

I recently had an issue with the oil switch on my Acura, and Jonathan Roath was instrumental in resolving it. Jonathan thoroughly explained the problem and walked me through the steps of the maintenance process. His clear explanations and professional demeanor made what could have been a stressful experience incredibly smooth and easy. I truly appreciate his expertise and the outstanding service he provided. Thank you, Jonathan!

Jun 08, 2024

Dealership Rating
Employee Rating

Advisors are very nice, multiple occasions of inaccurate

Advisors are very nice, multiple occasions of inaccurate diagnoses from technicians causing me to spend unnecessary money.

Jun 05, 2024

Dealership Rating
Employee Rating