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Management
Tom Suchojad
Finance Manager
Brandon Hines
General Sales Manager
Lucius Ulett
Sales Manager
Eric Diaz
General Manager
Keith Davis
Service Advisor
Sep 19, 2024
Always curteous and my car is serviced as i asked.
Always curteous and my car is serviced as i asked. Waiting area is clean and brighr.
Sep 15, 2024
I’ve been servicing my car with Keith Davis since I
I’ve been servicing my car with Keith Davis since I purchased it- he’s great, honest and fair. The whole team is great and I recommend .
Sep 14, 2024
Jonathan was amazing.
Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my oil change timely. Matthew is always great when checking out -
Sep 12, 2024
I have a great experience at this dealership.
I have a great experience at this dealership. The service technician Jaime are very professional. She helped me to get my car fixed the issue of the bad Fakra connectors. I definitely recommend for others.
Sep 12, 2024
The service department and Keith Davis are always
The service department and Keith Davis are always extremely professional. I would highly recommend both Keith and the service team.
Tom Suchojad
Finance Manager
Sep 15, 2024
Very honest and upfront.
Very honest and upfront. They did not play games. No high pressure sales tactics. Very easy process, and I got my car the same day! Jim Pompei was my rep and he was amazing!
Sep 13, 2024
Claudia was responsive, helpful, and great to work with.
Claudia was responsive, helpful, and great to work with. We’re so happy with our new ZDX, especially since she spent so much time walking us through the car and how to make best use of all the features. Thank you Claudia!
Aug 28, 2024
Bought my first Acura ZDX from here and was so happy with
Bought my first Acura ZDX from here and was so happy with how seamless the experience was! Love it.
Aug 23, 2024
From the moment we arrived at Acura of Berlin, we were
From the moment we arrived at Acura of Berlin, we were greeted by salesman Jim Pompei. It was our very first stop of searching for a new vehicle. Having never leased a vehicle before, Jim educated us on the process and gave us valuable information to think about. We went on to a couple other dealerships ending up going back to Acura of Berlin. Jim impressed us from the get-go with his “tell it like it is” and keeping things “real” personality, which we appreciated. The whole process was very smooth from start to finish which included Brendon Hines and Tom Suchojad, Business Manager. Everyone was very friendly and knowledgeable. We are looking forward to the new car experience with Acura of Berlin and I know that we will be well taken care of!
Aug 21, 2024
Great service, polite, clean, on time, feedback, in and
Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience
Jim Pompei
Product Specialist
Sep 15, 2024
Very honest and upfront.
Very honest and upfront. They did not play games. No high pressure sales tactics. Very easy process, and I got my car the same day! Jim Pompei was my rep and he was amazing!
Sep 14, 2024
Acura Of Berlin is excellent!
Acura Of Berlin is excellent! Wether you are buying a vehicle or servicing one, everyone I come in contact with are wonderful. Jim is a great person & salesman and Jaime always helps me with servicing my Acura.
Sep 11, 2024
Brandon helped us find a vehicle through an internet
Brandon helped us find a vehicle through an internet search. Jim finalized the deal and was very professional! Jim made the car leasing experience a personal one! He made my family feel comfortable with our decision- He did his best to get us at the price point that we needed and ensured us that he was a text away if we needed anything! His communication skills were topnotch- He was very knowledgeable about the car and our needs with a new driver behind the wheel. Highly recommend him for your car needs.
Sep 08, 2024
I recently purchased my second SUV at Acura of Berlin and
I recently purchased my second SUV at Acura of Berlin and it was also my second time working with Jim Pompei. He made the process seamless, painless, and was very helpful all around. I would not hesitate to recommend Jim and Acura of Berlin.
Sep 02, 2024
Could be the best buying experience I've ever had.
Could be the best buying experience I've ever had. Stopped in at lunch time to a warm welcome by Lucia's. That was the start of a great experience Jim Pompei finished up with fantastic patience as getting insurance binder/cards took several emails (my insurance people couldn't seem to get it right) and he stayed completely positive through it all. Then to complete the sales deal Jim turned me loose on Tom. Another total professional to complete the total experience. This team...Lucius,, Jim and Tom total 5 star team!!!
Jaime Andrzeicik
Service Advisor
Sep 15, 2024
I’ve been servicing my car with Keith Davis since I
I’ve been servicing my car with Keith Davis since I purchased it- he’s great, honest and fair. The whole team is great and I recommend .
Sep 14, 2024
Jonathan was amazing.
Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my oil change timely. Matthew is always great when checking out -
Sep 14, 2024
Acura Of Berlin is excellent!
Acura Of Berlin is excellent! Wether you are buying a vehicle or servicing one, everyone I come in contact with are wonderful. Jim is a great person & salesman and Jaime always helps me with servicing my Acura.
Sep 12, 2024
I have a great experience at this dealership.
I have a great experience at this dealership. The service technician Jaime are very professional. She helped me to get my car fixed the issue of the bad Fakra connectors. I definitely recommend for others.
Sep 10, 2024
Communication and service were good.
Communication and service were good. My problem was fixed promptly as promised. Jamie was easy to work with
Jonathan Roath
Service Advisor
Sep 14, 2024
Jonathan was amazing.
Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my oil change timely. Matthew is always great when checking out -
Sep 10, 2024
They fixed our issues and concerns with our vehicle and
They fixed our issues and concerns with our vehicle and kept us updated with any delays.
Sep 07, 2024
Jonathan was really the star of the show here.
Jonathan was really the star of the show here. He made sure he took care of the things I needed handled right way and was able to answer any questions I might have.
Aug 30, 2024
The people are competent, helpful and friendly.
The people are competent, helpful and friendly. I feel safe in my car after having it worked on.
Aug 23, 2024
Pleasant, accommodating and professional.
Pleasant, accommodating and professional. Answered questions without hesitation. Great costumer service. Got me in last minute without a problem.
Brandon Hines
General Sales Manager
Sep 15, 2024
Very honest and upfront.
Very honest and upfront. They did not play games. No high pressure sales tactics. Very easy process, and I got my car the same day! Jim Pompei was my rep and he was amazing!
Sep 11, 2024
I had a great experience with Acura of Berlin.
I had a great experience with Acura of Berlin. They were professional and not pushy. Answered all of my questions and worked with me on securing the right vehicle. I was in a time crunch and they worked at my pace.
Sep 11, 2024
Brandon helped us find a vehicle through an internet
Brandon helped us find a vehicle through an internet search. Jim finalized the deal and was very professional! Jim made the car leasing experience a personal one! He made my family feel comfortable with our decision- He did his best to get us at the price point that we needed and ensured us that he was a text away if we needed anything! His communication skills were topnotch- He was very knowledgeable about the car and our needs with a new driver behind the wheel. Highly recommend him for your car needs.
Sep 02, 2024
Could be the best buying experience I've ever had.
Could be the best buying experience I've ever had. Stopped in at lunch time to a warm welcome by Lucia's. That was the start of a great experience Jim Pompei finished up with fantastic patience as getting insurance binder/cards took several emails (my insurance people couldn't seem to get it right) and he stayed completely positive through it all. Then to complete the sales deal Jim turned me loose on Tom. Another total professional to complete the total experience. This team...Lucius,, Jim and Tom total 5 star team!!!
Aug 28, 2024
Bought my first Acura ZDX from here and was so happy with
Bought my first Acura ZDX from here and was so happy with how seamless the experience was! Love it.
Matthew Roy
Cashier/Appointment Coordinator
Sep 15, 2024
I’ve been servicing my car with Keith Davis since I
I’ve been servicing my car with Keith Davis since I purchased it- he’s great, honest and fair. The whole team is great and I recommend .
Sep 14, 2024
Jonathan was amazing.
Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my oil change timely. Matthew is always great when checking out -
Sep 12, 2024
The service department and Keith Davis are always
The service department and Keith Davis are always extremely professional. I would highly recommend both Keith and the service team.
Sep 07, 2024
Jonathan was really the star of the show here.
Jonathan was really the star of the show here. He made sure he took care of the things I needed handled right way and was able to answer any questions I might have.
Sep 03, 2024
Keith handled the service in a prompt, professional
Keith handled the service in a prompt, professional manner. Always a pleasure to work with Keith.
Lucius Ulett
Sales Manager
Aug 28, 2024
Bought my first Acura ZDX from here and was so happy with
Bought my first Acura ZDX from here and was so happy with how seamless the experience was! Love it.
Aug 21, 2024
Great service, polite, clean, on time, feedback, in and
Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience
Aug 06, 2024
Jim Pompei was a professional and found the exact car I
Jim Pompei was a professional and found the exact car I was looking for. When I arrived the car looked as described. I had a tricky situation with my trade-in which needed some navigating in order to make the deal and numbers work, and Lucius was a pro with understanding the task and giving me my best options. 10/10 service.
Jul 30, 2024
Buying a vehicle was a great experience, simple, fast,
Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure.
Jul 29, 2024
This was by far the best car buying experience I have
This was by far the best car buying experience I have ever had! I would first like to give a "shout out" to Lucius for starting my experience off in a positive way, a "shout out" to Jim for his non- pushy approach, pleasant attitude and knowledge and last but not least, a "shout out" to Tom for ending my experience in a positive way. I would highly recommend this team and dealership!!
Claudia Dijmarescu
Product Specialist
Sep 13, 2024
Claudia was responsive, helpful, and great to work with.
Claudia was responsive, helpful, and great to work with. We’re so happy with our new ZDX, especially since she spent so much time walking us through the car and how to make best use of all the features. Thank you Claudia!
Sep 03, 2024
Claudia was such a pleasure to work with.
Claudia was such a pleasure to work with. So knowledgeable. Such a smooth and seamless process. Would highly recommend Claudia for your next car purchase!
Aug 28, 2024
Had a great experience with Claudia and Acura Berlin!
Had a great experience with Claudia and Acura Berlin! They were great and super helpful. Would highly recommend using them for your Acura purchase
Aug 28, 2024
All aspects of the process were managed, professionally,
All aspects of the process were managed, professionally, timley, friendly and customer focused. They were informative but did not try to convince me into purchasing add-on that I did not want.
Aug 28, 2024
Bought my first Acura ZDX from here and was so happy with
Bought my first Acura ZDX from here and was so happy with how seamless the experience was! Love it.
Javier Rivera
Parts Specialist
Sep 15, 2024
I’ve been servicing my car with Keith Davis since I
I’ve been servicing my car with Keith Davis since I purchased it- he’s great, honest and fair. The whole team is great and I recommend .
Sep 14, 2024
Jonathan was amazing.
Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my oil change timely. Matthew is always great when checking out -
Sep 14, 2024
Acura Of Berlin is excellent!
Acura Of Berlin is excellent! Wether you are buying a vehicle or servicing one, everyone I come in contact with are wonderful. Jim is a great person & salesman and Jaime always helps me with servicing my Acura.
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Nov 15, 2023
Erica was very professional and informative about vehicle
Erica was very professional and informative about vehicle I purchased. She went above and beyond my expectations.
Eric Diaz
General Manager
Aug 28, 2024
Bought my first Acura ZDX from here and was so happy with
Bought my first Acura ZDX from here and was so happy with how seamless the experience was! Love it.
Aug 21, 2024
Great service, polite, clean, on time, feedback, in and
Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience
Jul 19, 2024
Acura of Berlin is the absolute best, most professional
Acura of Berlin is the absolute best, most professional dealership by far, in the area. Acura of Berlin's management and business office staff of Eric Diaz, Brandon Hines, and Lucius Ulett, along with Finance manager Tom Suchojad, and Sales Specialist Jim Pompei, made every aspect of this transaction exceptional. From start to finish, everything went smoothly; every question answered, no confusion, no pressure, no hidden anything! I would absolutely recommend Acura of Berlin, and Jim Pompei, to anyone looking for a new or preowned vehicle on the market.
Jul 11, 2024
Let me say this is by far the easiest no pressure car
Let me say this is by far the easiest no pressure car buying experience I have ever had. The entire team at this dealership is fantastic. From the Gm Eric to the finance manager Tom and our sales rep Jim. No one pushed anything additional, just provided the information and options. This is what every dealer should be like. If you are in the market for an Acura tgis is the place to go
May 23, 2024
The staff is very attentive and courteous.
The staff is very attentive and courteous. I am a repeat client. They make sure that I get a vehicle that fits my needs and my budget. They make what is typically a stressful situation into a pleasurable experience.
Steve Hooker
Parts Manager
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Jul 30, 2024
Buying a vehicle was a great experience, simple, fast,
Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure.
Apr 17, 2024
Keith has been helping me with repairs for my car
Keith has been helping me with repairs for my car inflicted by my teenage son. He has been instrumental in getting it all handled and being patient with me.
Nov 02, 2023
Jessica help me so much honestly she really helped me in
Jessica help me so much honestly she really helped me in a time of need
Sep 25, 2023
Everyone was very pleasant and accommodating.
Everyone was very pleasant and accommodating. We appreciated the effort put into providing us with a clean loaner car…very nice.
Ray Lattman
Service Manager
Aug 21, 2024
Great Customer Service, Matt Cashier is polite and
Great Customer Service, Matt Cashier is polite and patient, the service waiting room and bathrooms are clean, with bottled water in the fridge, enough Keurig coffee and tea.
Aug 21, 2024
Great service, polite, clean, on time, feedback, in and
Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Aug 07, 2024
Acura of Berlin has a team of people that know their
Acura of Berlin has a team of people that know their products and customers needs. I've always feel welcome when I'm in there show room or service department.
May 31, 2024
I have bought my car in 2017, I have done all my services
I have bought my car in 2017, I have done all my services here. I have had several issues over the years, but nothing this disrespectful. I had service completed yesterday after the service I went t work later that same day. I was home today and decided to remove receipts from my car when I noticed I was missing my Jimmy choo cologne. I tried calling the store on several occasions with no success, I finally decided to drive over, I explained the situation they took my information and said Ray will be giving me a call, Ray called around 2:35pm with no sensible conclusion to my reports, I have now filed a police report awaiting response.
Adam Leach
Product Specialist
Aug 27, 2024
Buying experience was adequate.
Buying experience was adequate. Process took longer than it should have, and a mistake was made in the finances although it was corrected.
Jun 17, 2024
Great salesman and general manager was very supportive.
Great salesman and general manager was very supportive. Car was ready when promised and Tom did a great job with finance options as well as extended warranty coverage. Thanks to all
Apr 30, 2024
This dealership was such a greatly organized and ran
This dealership was such a greatly organized and ran buisness, i would recomemmed everyone coming here even if you dont own an acura!!!
Apr 23, 2024
Customer friendly and the staff was great.
Customer friendly and the staff was great. I will recommend Acura of Burling to anyone.
Apr 10, 2024
Where do I even start?
Where do I even start? From the moment I walked in I was a wreck filled with anxiety as this was my first big girl purchase! Claudia was very patient with me and literally held my hand through this whole process. Hands down it was a great experience and I am very grateful for her! I am in love with my new car and definitely will get my second one there! Overall great staff and great customer service!!! Highly recommend!
Felix Olvera Jr.
Service Advisor
Sep 07, 2024
Jonathan was really the star of the show here.
Jonathan was really the star of the show here. He made sure he took care of the things I needed handled right way and was able to answer any questions I might have.
Aug 21, 2024
Great Customer Service, Matt Cashier is polite and
Great Customer Service, Matt Cashier is polite and patient, the service waiting room and bathrooms are clean, with bottled water in the fridge, enough Keurig coffee and tea.
Aug 21, 2024
Great service, polite, clean, on time, feedback, in and
Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Aug 16, 2024
Prompt.
Prompt.and explained the service to be performed. Asked if vehicle had any issues to be looked at. Very friendly service tech.
Christian Rich
BDC Specialist
Sep 16, 2024
Christian was a pleasure to work with, very informative
Christian was a pleasure to work with, very informative in the research gathering process. Highly recommend.
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Aug 06, 2024
Jim Pompei was a professional and found the exact car I
Jim Pompei was a professional and found the exact car I was looking for. When I arrived the car looked as described. I had a tricky situation with my trade-in which needed some navigating in order to make the deal and numbers work, and Lucius was a pro with understanding the task and giving me my best options. 10/10 service.
Jul 24, 2024
Five stars for Acura of Berlin.
Five stars for Acura of Berlin. This was the most pleasurable car buying experience I’ve ever had. From the moment I walked into the dealership, I worked with James (Jim) Pompei. Jim is extremely genuine, polite, and professional. His approach is very relaxed and there was no pressure from him whatsoever when I told him the exact vehicle and price point I was looking to get into. After the test drive, I knew I wanted the vehicle and Jim made it happen ASAP. I walked into the dealership at 10:00 a.m. and drove away in my new car at 1:30 p.m. It truly was the easiest and most seamless process all thanks to Jim the and rest of the staff at Acura. I cannot thank them enough for going above and beyond!
Dylan Nees-Fair
Inventory Specialist
Jul 19, 2024
Acura of Berlin is the absolute best, most professional
Acura of Berlin is the absolute best, most professional dealership by far, in the area. Acura of Berlin's management and business office staff of Eric Diaz, Brandon Hines, and Lucius Ulett, along with Finance manager Tom Suchojad, and Sales Specialist Jim Pompei, made every aspect of this transaction exceptional. From start to finish, everything went smoothly; every question answered, no confusion, no pressure, no hidden anything! I would absolutely recommend Acura of Berlin, and Jim Pompei, to anyone looking for a new or preowned vehicle on the market.
Apr 08, 2024
Awesome Experience, Jim Pompey is the man!
Awesome Experience, Jim Pompey is the man! He got me in a New 2024 Acura MDX for unheard of payments per month! I was in my vehicle the very next day. Highly recommended.
Apr 07, 2024
Had another good experience buying my 6th Acura.
Had another good experience buying my 6th Acura. Very easy experience. Great cars Thank you very much
Deven Selander
Parts Advisor
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Sales
Jim Pompei
Product Specialist
Claudia Dijmarescu
Product Specialist
Adam Leach
Product Specialist
Christian Rich
BDC Specialist
Dylan Nees-Fair
Inventory Specialist
Keith Davis
Service Advisor
Sep 19, 2024
Always curteous and my car is serviced as i asked.
Always curteous and my car is serviced as i asked. Waiting area is clean and brighr.
Sep 15, 2024
I’ve been servicing my car with Keith Davis since I
I’ve been servicing my car with Keith Davis since I purchased it- he’s great, honest and fair. The whole team is great and I recommend .
Sep 14, 2024
Jonathan was amazing.
Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my oil change timely. Matthew is always great when checking out -
Sep 12, 2024
I have a great experience at this dealership.
I have a great experience at this dealership. The service technician Jaime are very professional. She helped me to get my car fixed the issue of the bad Fakra connectors. I definitely recommend for others.
Sep 12, 2024
The service department and Keith Davis are always
The service department and Keith Davis are always extremely professional. I would highly recommend both Keith and the service team.
Tom Suchojad
Finance Manager
Sep 15, 2024
Very honest and upfront.
Very honest and upfront. They did not play games. No high pressure sales tactics. Very easy process, and I got my car the same day! Jim Pompei was my rep and he was amazing!
Sep 13, 2024
Claudia was responsive, helpful, and great to work with.
Claudia was responsive, helpful, and great to work with. We’re so happy with our new ZDX, especially since she spent so much time walking us through the car and how to make best use of all the features. Thank you Claudia!
Aug 28, 2024
Bought my first Acura ZDX from here and was so happy with
Bought my first Acura ZDX from here and was so happy with how seamless the experience was! Love it.
Aug 23, 2024
From the moment we arrived at Acura of Berlin, we were
From the moment we arrived at Acura of Berlin, we were greeted by salesman Jim Pompei. It was our very first stop of searching for a new vehicle. Having never leased a vehicle before, Jim educated us on the process and gave us valuable information to think about. We went on to a couple other dealerships ending up going back to Acura of Berlin. Jim impressed us from the get-go with his “tell it like it is” and keeping things “real” personality, which we appreciated. The whole process was very smooth from start to finish which included Brendon Hines and Tom Suchojad, Business Manager. Everyone was very friendly and knowledgeable. We are looking forward to the new car experience with Acura of Berlin and I know that we will be well taken care of!
Aug 21, 2024
Great service, polite, clean, on time, feedback, in and
Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience
Jim Pompei
Product Specialist
Sep 15, 2024
Very honest and upfront.
Very honest and upfront. They did not play games. No high pressure sales tactics. Very easy process, and I got my car the same day! Jim Pompei was my rep and he was amazing!
Sep 14, 2024
Acura Of Berlin is excellent!
Acura Of Berlin is excellent! Wether you are buying a vehicle or servicing one, everyone I come in contact with are wonderful. Jim is a great person & salesman and Jaime always helps me with servicing my Acura.
Sep 11, 2024
Brandon helped us find a vehicle through an internet
Brandon helped us find a vehicle through an internet search. Jim finalized the deal and was very professional! Jim made the car leasing experience a personal one! He made my family feel comfortable with our decision- He did his best to get us at the price point that we needed and ensured us that he was a text away if we needed anything! His communication skills were topnotch- He was very knowledgeable about the car and our needs with a new driver behind the wheel. Highly recommend him for your car needs.
Sep 08, 2024
I recently purchased my second SUV at Acura of Berlin and
I recently purchased my second SUV at Acura of Berlin and it was also my second time working with Jim Pompei. He made the process seamless, painless, and was very helpful all around. I would not hesitate to recommend Jim and Acura of Berlin.
Sep 02, 2024
Could be the best buying experience I've ever had.
Could be the best buying experience I've ever had. Stopped in at lunch time to a warm welcome by Lucia's. That was the start of a great experience Jim Pompei finished up with fantastic patience as getting insurance binder/cards took several emails (my insurance people couldn't seem to get it right) and he stayed completely positive through it all. Then to complete the sales deal Jim turned me loose on Tom. Another total professional to complete the total experience. This team...Lucius,, Jim and Tom total 5 star team!!!
Jaime Andrzeicik
Service Advisor
Sep 15, 2024
I’ve been servicing my car with Keith Davis since I
I’ve been servicing my car with Keith Davis since I purchased it- he’s great, honest and fair. The whole team is great and I recommend .
Sep 14, 2024
Jonathan was amazing.
Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my oil change timely. Matthew is always great when checking out -
Sep 14, 2024
Acura Of Berlin is excellent!
Acura Of Berlin is excellent! Wether you are buying a vehicle or servicing one, everyone I come in contact with are wonderful. Jim is a great person & salesman and Jaime always helps me with servicing my Acura.
Sep 12, 2024
I have a great experience at this dealership.
I have a great experience at this dealership. The service technician Jaime are very professional. She helped me to get my car fixed the issue of the bad Fakra connectors. I definitely recommend for others.
Sep 10, 2024
Communication and service were good.
Communication and service were good. My problem was fixed promptly as promised. Jamie was easy to work with
Jonathan Roath
Service Advisor
Sep 14, 2024
Jonathan was amazing.
Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my oil change timely. Matthew is always great when checking out -
Sep 10, 2024
They fixed our issues and concerns with our vehicle and
They fixed our issues and concerns with our vehicle and kept us updated with any delays.
Sep 07, 2024
Jonathan was really the star of the show here.
Jonathan was really the star of the show here. He made sure he took care of the things I needed handled right way and was able to answer any questions I might have.
Aug 30, 2024
The people are competent, helpful and friendly.
The people are competent, helpful and friendly. I feel safe in my car after having it worked on.
Aug 23, 2024
Pleasant, accommodating and professional.
Pleasant, accommodating and professional. Answered questions without hesitation. Great costumer service. Got me in last minute without a problem.
Brandon Hines
General Sales Manager
Sep 15, 2024
Very honest and upfront.
Very honest and upfront. They did not play games. No high pressure sales tactics. Very easy process, and I got my car the same day! Jim Pompei was my rep and he was amazing!
Sep 11, 2024
I had a great experience with Acura of Berlin.
I had a great experience with Acura of Berlin. They were professional and not pushy. Answered all of my questions and worked with me on securing the right vehicle. I was in a time crunch and they worked at my pace.
Sep 11, 2024
Brandon helped us find a vehicle through an internet
Brandon helped us find a vehicle through an internet search. Jim finalized the deal and was very professional! Jim made the car leasing experience a personal one! He made my family feel comfortable with our decision- He did his best to get us at the price point that we needed and ensured us that he was a text away if we needed anything! His communication skills were topnotch- He was very knowledgeable about the car and our needs with a new driver behind the wheel. Highly recommend him for your car needs.
Sep 02, 2024
Could be the best buying experience I've ever had.
Could be the best buying experience I've ever had. Stopped in at lunch time to a warm welcome by Lucia's. That was the start of a great experience Jim Pompei finished up with fantastic patience as getting insurance binder/cards took several emails (my insurance people couldn't seem to get it right) and he stayed completely positive through it all. Then to complete the sales deal Jim turned me loose on Tom. Another total professional to complete the total experience. This team...Lucius,, Jim and Tom total 5 star team!!!
Aug 28, 2024
Bought my first Acura ZDX from here and was so happy with
Bought my first Acura ZDX from here and was so happy with how seamless the experience was! Love it.
Matthew Roy
Cashier/Appointment Coordinator
Sep 15, 2024
I’ve been servicing my car with Keith Davis since I
I’ve been servicing my car with Keith Davis since I purchased it- he’s great, honest and fair. The whole team is great and I recommend .
Sep 14, 2024
Jonathan was amazing.
Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my oil change timely. Matthew is always great when checking out -
Sep 12, 2024
The service department and Keith Davis are always
The service department and Keith Davis are always extremely professional. I would highly recommend both Keith and the service team.
Sep 07, 2024
Jonathan was really the star of the show here.
Jonathan was really the star of the show here. He made sure he took care of the things I needed handled right way and was able to answer any questions I might have.
Sep 03, 2024
Keith handled the service in a prompt, professional
Keith handled the service in a prompt, professional manner. Always a pleasure to work with Keith.
Lucius Ulett
Sales Manager
Aug 28, 2024
Bought my first Acura ZDX from here and was so happy with
Bought my first Acura ZDX from here and was so happy with how seamless the experience was! Love it.
Aug 21, 2024
Great service, polite, clean, on time, feedback, in and
Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience
Aug 06, 2024
Jim Pompei was a professional and found the exact car I
Jim Pompei was a professional and found the exact car I was looking for. When I arrived the car looked as described. I had a tricky situation with my trade-in which needed some navigating in order to make the deal and numbers work, and Lucius was a pro with understanding the task and giving me my best options. 10/10 service.
Jul 30, 2024
Buying a vehicle was a great experience, simple, fast,
Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure.
Jul 29, 2024
This was by far the best car buying experience I have
This was by far the best car buying experience I have ever had! I would first like to give a "shout out" to Lucius for starting my experience off in a positive way, a "shout out" to Jim for his non- pushy approach, pleasant attitude and knowledge and last but not least, a "shout out" to Tom for ending my experience in a positive way. I would highly recommend this team and dealership!!
Claudia Dijmarescu
Product Specialist
Sep 13, 2024
Claudia was responsive, helpful, and great to work with.
Claudia was responsive, helpful, and great to work with. We’re so happy with our new ZDX, especially since she spent so much time walking us through the car and how to make best use of all the features. Thank you Claudia!
Sep 03, 2024
Claudia was such a pleasure to work with.
Claudia was such a pleasure to work with. So knowledgeable. Such a smooth and seamless process. Would highly recommend Claudia for your next car purchase!
Aug 28, 2024
Had a great experience with Claudia and Acura Berlin!
Had a great experience with Claudia and Acura Berlin! They were great and super helpful. Would highly recommend using them for your Acura purchase
Aug 28, 2024
All aspects of the process were managed, professionally,
All aspects of the process were managed, professionally, timley, friendly and customer focused. They were informative but did not try to convince me into purchasing add-on that I did not want.
Aug 28, 2024
Bought my first Acura ZDX from here and was so happy with
Bought my first Acura ZDX from here and was so happy with how seamless the experience was! Love it.
Javier Rivera
Parts Specialist
Sep 15, 2024
I’ve been servicing my car with Keith Davis since I
I’ve been servicing my car with Keith Davis since I purchased it- he’s great, honest and fair. The whole team is great and I recommend .
Sep 14, 2024
Jonathan was amazing.
Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my oil change timely. Matthew is always great when checking out -
Sep 14, 2024
Acura Of Berlin is excellent!
Acura Of Berlin is excellent! Wether you are buying a vehicle or servicing one, everyone I come in contact with are wonderful. Jim is a great person & salesman and Jaime always helps me with servicing my Acura.
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Nov 15, 2023
Erica was very professional and informative about vehicle
Erica was very professional and informative about vehicle I purchased. She went above and beyond my expectations.
Eric Diaz
General Manager
Aug 28, 2024
Bought my first Acura ZDX from here and was so happy with
Bought my first Acura ZDX from here and was so happy with how seamless the experience was! Love it.
Aug 21, 2024
Great service, polite, clean, on time, feedback, in and
Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience
Jul 19, 2024
Acura of Berlin is the absolute best, most professional
Acura of Berlin is the absolute best, most professional dealership by far, in the area. Acura of Berlin's management and business office staff of Eric Diaz, Brandon Hines, and Lucius Ulett, along with Finance manager Tom Suchojad, and Sales Specialist Jim Pompei, made every aspect of this transaction exceptional. From start to finish, everything went smoothly; every question answered, no confusion, no pressure, no hidden anything! I would absolutely recommend Acura of Berlin, and Jim Pompei, to anyone looking for a new or preowned vehicle on the market.
Jul 11, 2024
Let me say this is by far the easiest no pressure car
Let me say this is by far the easiest no pressure car buying experience I have ever had. The entire team at this dealership is fantastic. From the Gm Eric to the finance manager Tom and our sales rep Jim. No one pushed anything additional, just provided the information and options. This is what every dealer should be like. If you are in the market for an Acura tgis is the place to go
May 23, 2024
The staff is very attentive and courteous.
The staff is very attentive and courteous. I am a repeat client. They make sure that I get a vehicle that fits my needs and my budget. They make what is typically a stressful situation into a pleasurable experience.
Steve Hooker
Parts Manager
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Jul 30, 2024
Buying a vehicle was a great experience, simple, fast,
Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure.
Apr 17, 2024
Keith has been helping me with repairs for my car
Keith has been helping me with repairs for my car inflicted by my teenage son. He has been instrumental in getting it all handled and being patient with me.
Nov 02, 2023
Jessica help me so much honestly she really helped me in
Jessica help me so much honestly she really helped me in a time of need
Sep 25, 2023
Everyone was very pleasant and accommodating.
Everyone was very pleasant and accommodating. We appreciated the effort put into providing us with a clean loaner car…very nice.
Ray Lattman
Service Manager
Aug 21, 2024
Great Customer Service, Matt Cashier is polite and
Great Customer Service, Matt Cashier is polite and patient, the service waiting room and bathrooms are clean, with bottled water in the fridge, enough Keurig coffee and tea.
Aug 21, 2024
Great service, polite, clean, on time, feedback, in and
Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Aug 07, 2024
Acura of Berlin has a team of people that know their
Acura of Berlin has a team of people that know their products and customers needs. I've always feel welcome when I'm in there show room or service department.
May 31, 2024
I have bought my car in 2017, I have done all my services
I have bought my car in 2017, I have done all my services here. I have had several issues over the years, but nothing this disrespectful. I had service completed yesterday after the service I went t work later that same day. I was home today and decided to remove receipts from my car when I noticed I was missing my Jimmy choo cologne. I tried calling the store on several occasions with no success, I finally decided to drive over, I explained the situation they took my information and said Ray will be giving me a call, Ray called around 2:35pm with no sensible conclusion to my reports, I have now filed a police report awaiting response.
Adam Leach
Product Specialist
Aug 27, 2024
Buying experience was adequate.
Buying experience was adequate. Process took longer than it should have, and a mistake was made in the finances although it was corrected.
Jun 17, 2024
Great salesman and general manager was very supportive.
Great salesman and general manager was very supportive. Car was ready when promised and Tom did a great job with finance options as well as extended warranty coverage. Thanks to all
Apr 30, 2024
This dealership was such a greatly organized and ran
This dealership was such a greatly organized and ran buisness, i would recomemmed everyone coming here even if you dont own an acura!!!
Apr 23, 2024
Customer friendly and the staff was great.
Customer friendly and the staff was great. I will recommend Acura of Burling to anyone.
Apr 10, 2024
Where do I even start?
Where do I even start? From the moment I walked in I was a wreck filled with anxiety as this was my first big girl purchase! Claudia was very patient with me and literally held my hand through this whole process. Hands down it was a great experience and I am very grateful for her! I am in love with my new car and definitely will get my second one there! Overall great staff and great customer service!!! Highly recommend!
Felix Olvera Jr.
Service Advisor
Sep 07, 2024
Jonathan was really the star of the show here.
Jonathan was really the star of the show here. He made sure he took care of the things I needed handled right way and was able to answer any questions I might have.
Aug 21, 2024
Great Customer Service, Matt Cashier is polite and
Great Customer Service, Matt Cashier is polite and patient, the service waiting room and bathrooms are clean, with bottled water in the fridge, enough Keurig coffee and tea.
Aug 21, 2024
Great service, polite, clean, on time, feedback, in and
Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Aug 16, 2024
Prompt.
Prompt.and explained the service to be performed. Asked if vehicle had any issues to be looked at. Very friendly service tech.
Christian Rich
BDC Specialist
Sep 16, 2024
Christian was a pleasure to work with, very informative
Christian was a pleasure to work with, very informative in the research gathering process. Highly recommend.
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Aug 06, 2024
Jim Pompei was a professional and found the exact car I
Jim Pompei was a professional and found the exact car I was looking for. When I arrived the car looked as described. I had a tricky situation with my trade-in which needed some navigating in order to make the deal and numbers work, and Lucius was a pro with understanding the task and giving me my best options. 10/10 service.
Jul 24, 2024
Five stars for Acura of Berlin.
Five stars for Acura of Berlin. This was the most pleasurable car buying experience I’ve ever had. From the moment I walked into the dealership, I worked with James (Jim) Pompei. Jim is extremely genuine, polite, and professional. His approach is very relaxed and there was no pressure from him whatsoever when I told him the exact vehicle and price point I was looking to get into. After the test drive, I knew I wanted the vehicle and Jim made it happen ASAP. I walked into the dealership at 10:00 a.m. and drove away in my new car at 1:30 p.m. It truly was the easiest and most seamless process all thanks to Jim the and rest of the staff at Acura. I cannot thank them enough for going above and beyond!
Dylan Nees-Fair
Inventory Specialist
Jul 19, 2024
Acura of Berlin is the absolute best, most professional
Acura of Berlin is the absolute best, most professional dealership by far, in the area. Acura of Berlin's management and business office staff of Eric Diaz, Brandon Hines, and Lucius Ulett, along with Finance manager Tom Suchojad, and Sales Specialist Jim Pompei, made every aspect of this transaction exceptional. From start to finish, everything went smoothly; every question answered, no confusion, no pressure, no hidden anything! I would absolutely recommend Acura of Berlin, and Jim Pompei, to anyone looking for a new or preowned vehicle on the market.
Apr 08, 2024
Awesome Experience, Jim Pompey is the man!
Awesome Experience, Jim Pompey is the man! He got me in a New 2024 Acura MDX for unheard of payments per month! I was in my vehicle the very next day. Highly recommended.
Apr 07, 2024
Had another good experience buying my 6th Acura.
Had another good experience buying my 6th Acura. Very easy experience. Great cars Thank you very much
Deven Selander
Parts Advisor
Aug 20, 2024
Excellent customer service … everyone at Acura is GREAT !
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating .
Service
Keith Davis
Service Advisor
Jaime Andrzeicik
Service Advisor
Jonathan Roath
Service Advisor
Matthew Roy
Cashier/Appointment Coordinator
Ray Lattman
Service Manager
Felix Olvera Jr.
Service Advisor
Keith Davis
Service Advisor
Sep 19, 2024
Always curteous and my car is serviced as i asked.
Always curteous and my car is serviced as i asked. Waiting area is clean and brighr.
Sep 15, 2024
I’ve been servicing my car with Keith Davis since I
I’ve been servicing my car with Keith Davis since I purchased it- he’s great, honest and fair. The whole team is great and I recommend .
Sep 14, 2024
Jonathan was amazing.
Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my oil change timely. Matthew is always great when checking out -
Sep 12, 2024
I have a great experience at this dealership.
I have a great experience at this dealership. The service technician Jaime are very professional. She helped me to get my car fixed the issue of the bad Fakra connectors. I definitely recommend for others.
Sep 12, 2024
The service department and Keith Davis are always
The service department and Keith Davis are always extremely professional. I would highly recommend both Keith and the service team.
Tom Suchojad
Finance Manager
Sep 15, 2024
Very honest and upfront.
Very honest and upfront. They did not play games. No high pressure sales tactics. Very easy process, and I got my car the same day! Jim Pompei was my rep and he was amazing!
Sep 13, 2024
Claudia was responsive, helpful, and great to work with.
Claudia was responsive, helpful, and great to work with. We’re so happy with our new ZDX, especially since she spent so much time walking us through the car and how to make best use of all the features. Thank you Claudia!
Aug 28, 2024
Bought my first Acura ZDX from here and was so happy with
Bought my first Acura ZDX from here and was so happy with how seamless the experience was! Love it.
Aug 23, 2024
From the moment we arrived at Acura of Berlin, we were
From the moment we arrived at Acura of Berlin, we were greeted by salesman Jim Pompei. It was our very first stop of searching for a new vehicle. Having never leased a vehicle before, Jim educated us on the process and gave us valuable information to think about. We went on to a couple other dealerships ending up going back to Acura of Berlin. Jim impressed us from the get-go with his “tell it like it is” and keeping things “real” personality, which we appreciated. The whole process was very smooth from start to finish which included Brendon Hines and Tom Suchojad, Business Manager. Everyone was very friendly and knowledgeable. We are looking forward to the new car experience with Acura of Berlin and I know that we will be well taken care of!
Aug 21, 2024
Great service, polite, clean, on time, feedback, in and
Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience