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Management

Tom Suchojad

Tom Suchojad

Finance Manager

Certified
44 Reviews
View Bio
Lucius Ulett

Lucius Ulett

Sales Manager
15 Reviews
View Bio
Jennifer Budaj

Jennifer Budaj

BDC Manager
13 Reviews
View Bio
Eric Diaz

Eric Diaz

General Manager
10 Reviews
View Bio
Brandon Hines

Brandon Hines

General Sales Manager
10 Reviews
View Bio
Keith Davis

Keith Davis

Service Advisor

228 Reviews
Certified
Recent Reviews

Feb 09, 2024

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Employee Rating

They did exactly what I needed and got the car done in

They did exactly what I needed and got the car done in time They also washed the car

Feb 04, 2024

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Employee Rating

I am always received with a courteous smile and dropping

I am always received with a courteous smile and dropping off the car is always hassle free.

Feb 02, 2024

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Took a little longer than expected but great experience

Took a little longer than expected but great experience Took a little longer than expected but great experience and customer service. Very friendly and remembered me and my family

Jan 31, 2024

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In for a warranty repair.

In for a warranty repair. All went well though I wish communication was better. I was left not knowing if I needed to rent a car or when the car would be ready. Calls and texts were not returned

Jan 29, 2024

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Employee Rating

Positive Easy to schedule and the team are knowledgeable

Positive Easy to schedule and the team are knowledgeable I have great experiences when I need service I throughly trust the dealership with my vehicles

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Tom Suchojad

Tom Suchojad

Finance Manager

44 Reviews
Certified
Recent Reviews

Feb 05, 2024

Dealership Rating
Employee Rating

Jim was a pleasure to work with, he was very helpful,

Jim was a pleasure to work with, he was very helpful, knowledgeable and answered all of our questions about the car. I would recommend him to anyone looking to purchase an Acura. This was a great experience. Marc and Julie M.

Jan 30, 2024

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The most seamless process I have ever encountered while

The most seamless process I have ever encountered while purchasing a vehicle. Friendly and welcoming staff.

Jan 17, 2024

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Employee Rating

This dealer was very easy to work with to trade in a

This dealer was very easy to work with to trade in a vehicle and get a fair price. Everyone I worked with was knowledgeable and friendly. No one was pushy about anything which took a lot of stress away from the stereotypical dealer experience. Thank you!

Jan 17, 2024

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Employee Rating

Very low pressure environment, great attention to detail,

Very low pressure environment, great attention to detail, fantastic friendly staff and fair pricing both on inventory and trade-ins.

Dec 28, 2023

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Employee Rating

Amazing , spectacular, honest , easy , fast.

Amazing , spectacular, honest , easy , fast. All things stated describe my car shopping experience . 10/10

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Jim Pompei

Jim Pompei

Product Specialist

37 Reviews
Certified
Contact Me
Dealership Experience 4 years 6 months
Industry Experience 4 years 6 months
Hey everybody Jim Pompei here at Acura Of Berlin come on down to our state of the art facility and I promise your experience will be flawless. Please give me a call and give me an opportunity. Thank you.
Recent Reviews

Feb 20, 2024

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Employee Rating

My experience with Acura of Berlin was great as always,

My experience with Acura of Berlin was great as always, very helpful. Tim from finance worked with me to get the payment I wanted. Jim Pompei as aways very helpful and pleasant to work with..

Feb 05, 2024

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Employee Rating

Jim was a pleasure to work with, he was very helpful,

Jim was a pleasure to work with, he was very helpful, knowledgeable and answered all of our questions about the car. I would recommend him to anyone looking to purchase an Acura. This was a great experience. Marc and Julie M.

Feb 01, 2024

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Friendly, professional, fair price.

Friendly, professional, fair price. Will look into buying from them again when I'm in the market for another car.

Feb 01, 2024

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Employee Rating

Walking into the dealer we had to wait about 20 minutes

Walking into the dealer we had to wait about 20 minutes for someone to help us. We were approached and told that we would have to wait just a short while because everybody was busy. Jim ended up helping us and he made the whole process very easy. We told him what we were looking for, he went and got the car and we took it for a test drive. He explained as much as possible to us while doing so. When we told him that we want it, he made the whole process as simple as possible for us. The finance part was easy, signing all the papers was quick , I would recommend going to the dealer and if possible try to get Jim to help you.

Feb 01, 2024

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Employee Rating

Acura of Berlin was incredibly helpful and understanding.

Acura of Berlin was incredibly helpful and understanding. Jim Pompei guided me through the process as it was my first time financing a car. He got me in a car under my budget not trying to upsell me or put any pressure on. Truly a good (and funny) guy.

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Javier Rivera

Javier Rivera

Parts Specialist
Recent Reviews

Nov 15, 2023

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Employee Rating

Erica was very professional and informative about vehicle

Erica was very professional and informative about vehicle I purchased. She went above and beyond my expectations.

Nov 04, 2023

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Dealership is amazing!

Dealership is amazing! Came in for service for tire balance because I recently had my wheels painted , as well as an oil change. When I got there I was basically told my miles are low on my oil change an that they will only balance the front tires not all four with attitude. Made me second guest if I should even service my car

Nov 02, 2023

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Jessica help me so much honestly she really helped me in

Jessica help me so much honestly she really helped me in a time of need

Sep 01, 2023

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Absolutely awesome, very professional, exceptional

Absolutely awesome, very professional, exceptional communication, made the customer feel comfortable, explain everything in detailed

Aug 04, 2023

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I am very satisfied with Acura of Berlin's sales, service

I am very satisfied with Acura of Berlin's sales, service and parts availability. I have been a loyal customer since I purchased my 2017 RDX. I still love the RDX and it is fun to drive.

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Jaime Andrzeicik

Jaime Andrzeicik

Service Advisor

16 Reviews
Certified
Recent Reviews

Feb 25, 2024

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Employee Rating

I had a great experience at Acura of Berlin this past two

I had a great experience at Acura of Berlin this past two weeks, needed to replace the mirror on our 22 MDX. And Jamie helped us along the way provided an accurate timelines. All in all it was a great experience Thank you Jamie.

Feb 09, 2024

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Jamie called me when my car part came in, she was able to

Jamie called me when my car part came in, she was able to assign Freddie to drop me off at the gym . She is very friendly and competent . Freddie is also very professional and friendly we usually have a good conversation during drop off.

Feb 05, 2024

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The process was streamlined.

The process was streamlined. The communication from Jaime was timely and clear. I appreciated the video of my car that was sent explaining what was seen.

Jan 31, 2024

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All was good.

All was good. No issues. Car was done on time. I thought the transmission fluid was real expensive to change?

Jan 30, 2024

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Excellent experience I had a great experience with the

Excellent experience I had a great experience with the staff at this dealership. I would keep coming all the way from Waterbury to here

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Lucius Ulett

Lucius Ulett

Sales Manager
Dealership Experience 3 years
Industry Experience 10 years
Resident in Manchester, Ct, Family Man; appreciate all sports. Wonder Team at Acura of Berlin…
Recent Reviews

Jan 17, 2024

Dealership Rating
Employee Rating

This dealer was very easy to work with to trade in a

This dealer was very easy to work with to trade in a vehicle and get a fair price. Everyone I worked with was knowledgeable and friendly. No one was pushy about anything which took a lot of stress away from the stereotypical dealer experience. Thank you!

Jan 13, 2024

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The experience is always pleasant and efficient The

The experience is always pleasant and efficient The experience is always pleasant and efficient, the make you feel heard and understood

Nov 09, 2023

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Very professional staff.

Very professional staff. Very friendly and welcoming. Made wanting to buy a car from them really easy. The whole buying process was really smooth.

Nov 03, 2023

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Everyone was very attentive and friendly and were a

Everyone was very attentive and friendly and were a pleasure to work with. Diyan was excellent and very personable and made sure he answered all my questions and concerns.

Nov 02, 2023

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Employee Rating

Jessica help me so much honestly she really helped me in

Jessica help me so much honestly she really helped me in a time of need

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Jennifer Budaj

Jennifer Budaj

BDC Manager
Industry Experience 29 years 1 months
Have been assisting online customers with a smooth and seamless experience for over 25 years!
Recent Reviews

Feb 01, 2024

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Employee Rating

Friendly, professional, fair price.

Friendly, professional, fair price. Will look into buying from them again when I'm in the market for another car.

Jan 17, 2024

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Employee Rating

This dealer was very easy to work with to trade in a

This dealer was very easy to work with to trade in a vehicle and get a fair price. Everyone I worked with was knowledgeable and friendly. No one was pushy about anything which took a lot of stress away from the stereotypical dealer experience. Thank you!

Jan 17, 2024

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Employee Rating

Very low pressure environment, great attention to detail,

Very low pressure environment, great attention to detail, fantastic friendly staff and fair pricing both on inventory and trade-ins.

Dec 28, 2023

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Employee Rating

Amazing , spectacular, honest , easy , fast.

Amazing , spectacular, honest , easy , fast. All things stated describe my car shopping experience . 10/10

Dec 01, 2023

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Employee Rating

The prompt professional caring service Acura provided to

The prompt professional caring service Acura provided to me after purchasing a new car was perfect; in that they corrected the problem, contacted me at the completion of service and pickup time! The car was delivered to me inside the service garage and a detailed receipt with n/c. The Service Center was immaculate and prompt! We are very very happy with Acura of Berlin!

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Eric Diaz

Eric Diaz

General Manager
Dealership Experience 3 years 5 months
Industry Experience 21 years 9 months
I'm Eric Diaz a U.S. Army Veteran and a 21 year Auto Industry Veteran as well. What feels life a lifetime ago- I was a Technician and a Auto Body Tech. With both trades under my belt-I decided to go into Automotive Sales in 2008 and haven't looked back. Apart from cars, I also DJ'd throughout the tri-state area for 13 years, taught Salsa Dancing for a few years, and now a big fan of fitness. As a family man, I now enjoy supporting my kids with gymnastics, wrestling and competitive race-kart racing. If you're a car enthusiast looking for an NSX or family looking for a stylish MDX, please don't hesitate to call or email me. I look forward to assisting you! -Eric
Recent Reviews

Jan 21, 2024

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Was lied on and stolen from , no communication bad

Was lied on and stolen from , no communication bad service , aggressive general manager ,excuse ridden and no transparency in their words

Nov 02, 2023

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Jessica help me so much honestly she really helped me in

Jessica help me so much honestly she really helped me in a time of need

Sep 30, 2023

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Love this place especially Jim p.

Love this place especially Jim p.everyone was amazing from the minute I walked on the lot.

Sep 07, 2023

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It has been a pleasure doing business with this

It has been a pleasure doing business with this dealership this is the third car that l have purchased from them always felt l came out on top service is fantastic

Apr 03, 2023

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I asked for a specific bank, and they threw my credit to

I asked for a specific bank, and they threw my credit to 5 different banks

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Brandon Hines

Brandon Hines

General Sales Manager
Industry Experience 20 years 4 months
Army veteran with 20 years experience in the industry. Nothing replaces hard work and spending time with family. Always willing to help and answer any question. I can be reached directly at (860) 829-3783. Would love to hear how your experience at Acura Of Berlin has been.
Recent Reviews

Feb 20, 2024

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Employee Rating

My experience with Acura of Berlin was great as always,

My experience with Acura of Berlin was great as always, very helpful. Tim from finance worked with me to get the payment I wanted. Jim Pompei as aways very helpful and pleasant to work with..

Feb 19, 2024

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Diyan gave us a good price, the car is clean and in mint

Diyan gave us a good price, the car is clean and in mint condition. Great service

Feb 06, 2024

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It was a good experience.

It was a good experience. Very helpful in assisting me in making my vehicle decision.

Jan 30, 2024

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The most seamless process I have ever encountered while

The most seamless process I have ever encountered while purchasing a vehicle. Friendly and welcoming staff.

Jan 29, 2024

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Everyone was very friendly, welcoming and professional.

Everyone was very friendly, welcoming and professional. The showroom is very clean and comfortable. Our sales experience was excellent.

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Steve Hooker

Steve Hooker

Parts Manager
Recent Reviews

Nov 02, 2023

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Jessica help me so much honestly she really helped me in

Jessica help me so much honestly she really helped me in a time of need

Sep 25, 2023

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Everyone was very pleasant and accommodating.

Everyone was very pleasant and accommodating. We appreciated the effort put into providing us with a clean loaner car…very nice.

Jun 08, 2023

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Excellent Dealership, Jason Hastey is one of the best

Excellent Dealership, Jason Hastey is one of the best service advisors around, Jason is ver patient and understanding, he explains everything at a level anyone can understand

May 30, 2023

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I let the Acura dealership Came home turned my car off

I let the Acura dealership Came home turned my car off then turned it on my psi sensors wasn’t reading instead of them tryna help me find a solution they got into defensive debate with me saying they only put air in my tire but why put air in my tires if the psi was ok I would never bring my car to this dealership

May 29, 2023

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Always professional and caring service even in my last

Always professional and caring service even in my last minute emergencies. They have never given me a problem with bring my car in and receiving a loner. I have been to and call other dealers this site is by far one of the best. I am always satisfied with price and service. They treat me very well. Thank You to staff and management for all your hard work.

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Jonathan Roath

Jonathan Roath

Service Advisor
Recent Reviews

Feb 03, 2024

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Jon was very polite helpful and quick He made sure to

Jon was very polite helpful and quick He made sure to take care of ever

Feb 02, 2024

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Always a great experience.

Always a great experience. Everyone is great. Matthew at the check out desk is just wonderful!

Jan 31, 2024

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Excellent The service is that good I don't mind driving

Excellent The service is that good I don't mind driving from New haven It's worth it

Jan 29, 2024

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Prompt, friendly, and reasonable.

Prompt, friendly, and reasonable. Everyone was nice and attentive. I always have a good experience.

Jan 29, 2024

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Thanks to Jonathan for such great service, communication

Thanks to Jonathan for such great service, communication and professionalism, and for going beyond and providing the best service ever and Thank you for the spare Key that I been trying to get for weeks and you made sure I didn’t leave without it. Great personality Great person Thank You…

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Diyan Sheikh

Diyan Sheikh

Product Specialist
Hi I'm Diyan. I have a great passion for cars. Nothing makes me happier than to see my customers in the car of their dreams.
Recent Reviews

Feb 19, 2024

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Diyan gave us a good price, the car is clean and in mint

Diyan gave us a good price, the car is clean and in mint condition. Great service

Feb 15, 2024

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It was a good experience and easy going.

It was a good experience and easy going. I would recommend to anyone looking for an Acura.

Jan 17, 2024

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Employee Rating

This dealer was very easy to work with to trade in a

This dealer was very easy to work with to trade in a vehicle and get a fair price. Everyone I worked with was knowledgeable and friendly. No one was pushy about anything which took a lot of stress away from the stereotypical dealer experience. Thank you!

Nov 15, 2023

Dealership Rating
Employee Rating

Erica was very professional and informative about vehicle

Erica was very professional and informative about vehicle I purchased. She went above and beyond my expectations.

Nov 03, 2023

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Everyone was very attentive and friendly and were a

Everyone was very attentive and friendly and were a pleasure to work with. Diyan was excellent and very personable and made sure he answered all my questions and concerns.

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Moesha Garcia

Moesha Garcia

Product Specialist
Hi I'm Moesha. Bi-Lingual and my goal is to provide you with excellent customer service and make you sure you have all the information for your vehicle needs. Please let me know any way I can help.
Recent Reviews

Feb 11, 2024

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It was a very pleasant, no pressure experience.

It was a very pleasant, no pressure experience. We were treated politely and with respect.

Dec 28, 2023

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Amazing , spectacular, honest , easy , fast.

Amazing , spectacular, honest , easy , fast. All things stated describe my car shopping experience . 10/10

Dec 13, 2023

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Everything well done like always, they reset your oil

Everything well done like always, they reset your oil light and give you a breakdown of the service.

Dec 01, 2023

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Employee Rating

The prompt professional caring service Acura provided to

The prompt professional caring service Acura provided to me after purchasing a new car was perfect; in that they corrected the problem, contacted me at the completion of service and pickup time! The car was delivered to me inside the service garage and a detailed receipt with n/c. The Service Center was immaculate and prompt! We are very very happy with Acura of Berlin!

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Matthew Roy

Matthew Roy

Cashier/Appointment Coordinator
Recent Reviews

Jan 21, 2024

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Employee Rating

Was lied on and stolen from , no communication bad

Was lied on and stolen from , no communication bad service , aggressive general manager ,excuse ridden and no transparency in their words

Jan 04, 2024

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Great overall service was in and Out in under an hour

Great overall service was in and Out in under an hour Also Received a complimentary car wash which was needed. Thanks a lot.

Dec 14, 2023

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Very good service and returned the car immaculate.

Very good service and returned the car immaculate. I didn’t expect that, I was pleasantly surprised

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Gina Battistini

Gina Battistini

Service Advisor
Recent Reviews

Jan 28, 2024

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Employee Rating

Accommodating.

Accommodating. Easy to schedule. Drove right in. No problems. The garage is super clean and modern. I did have an issue which was not resolved due to warmer weather.

Jan 27, 2024

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Great experience last time I came in with my Acura RDX.

Great experience last time I came in with my Acura RDX. Met new service advisor Gina.

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Ray Lattman

Ray Lattman

Service Manager
Dealership Experience 4 months
Industry Experience 32 years
ASE Master Certified Technician
Recent Reviews

Jan 04, 2024

Dealership Rating
Employee Rating

Great overall service was in and Out in under an hour

Great overall service was in and Out in under an hour Also Received a complimentary car wash which was needed. Thanks a lot.

Dec 14, 2023

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Employee Rating

Very good service and returned the car immaculate.

Very good service and returned the car immaculate. I didn’t expect that, I was pleasantly surprised

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Erik Brahushaj

Erik Brahushaj

Product Specialist
Hi! I'm Erik. I have been in the auto industry for 5 years and enjoy meeting and learning about my customers. I have a passion for anything on two wheels or more. Bilingual in English and Albanian. In my spare time I enjoy working and riding motorcycles. Stop by and say hello.
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Claudia Dijmarescu

Claudia Dijmarescu

Sales Consultant
Hi! I'm Claudia Dijmarescu. I'm a first generation Romanian and am bilingual in Romanian & English. I love to travel, laugh, and try new foods. Come stop by and say hello.
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Dylan Nees-Fair

Dylan Nees-Fair

Inventory Specialist
Dealership Experience 4 months
Industry Experience 1 years 11 months
Hi, my name is Dylan Nees-Fair and I am the inventory specialist at Acura of Berlin. I recently graduated from Nichols college in May 2023 and going for my masters degree. Looking forward to helping you in anyway I can!
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Deven Selander

Deven Selander

Parts Advisor
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    Jim Pompei
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    Jim Pompei

    Jim Pompei

    Product Specialist

    37 Reviews
    Diyan Sheikh

    Diyan Sheikh

    Product Specialist

    7 Reviews
    Moesha Garcia

    Moesha Garcia

    Product Specialist

    4 Reviews
    Claudia Dijmarescu

    Claudia Dijmarescu

    Sales Consultant

    Erik Brahushaj

    Erik Brahushaj

    Product Specialist

Sales

Jim Pompei

Jim Pompei

Product Specialist

Certified
37 Reviews
View Bio
Diyan Sheikh

Diyan Sheikh

Product Specialist
7 Reviews
View Bio
Moesha Garcia

Moesha Garcia

Product Specialist
4 Reviews
View Bio
Erik Brahushaj

Erik Brahushaj

Product Specialist
View Bio
Claudia Dijmarescu

Claudia Dijmarescu

Sales Consultant
View Bio
Keith Davis

Keith Davis

Service Advisor

228 Reviews
Certified
Recent Reviews

Feb 09, 2024

Dealership Rating
Employee Rating

They did exactly what I needed and got the car done in

They did exactly what I needed and got the car done in time They also washed the car

Feb 04, 2024

Dealership Rating
Employee Rating

I am always received with a courteous smile and dropping

I am always received with a courteous smile and dropping off the car is always hassle free.

Feb 02, 2024

Dealership Rating
Employee Rating

Took a little longer than expected but great experience

Took a little longer than expected but great experience Took a little longer than expected but great experience and customer service. Very friendly and remembered me and my family

Jan 31, 2024

Dealership Rating
Employee Rating

In for a warranty repair.

In for a warranty repair. All went well though I wish communication was better. I was left not knowing if I needed to rent a car or when the car would be ready. Calls and texts were not returned

Jan 29, 2024

Dealership Rating
Employee Rating

Positive Easy to schedule and the team are knowledgeable

Positive Easy to schedule and the team are knowledgeable I have great experiences when I need service I throughly trust the dealership with my vehicles

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Tom Suchojad

Tom Suchojad

Finance Manager

44 Reviews
Certified
Recent Reviews

Feb 05, 2024

Dealership Rating
Employee Rating

Jim was a pleasure to work with, he was very helpful,

Jim was a pleasure to work with, he was very helpful, knowledgeable and answered all of our questions about the car. I would recommend him to anyone looking to purchase an Acura. This was a great experience. Marc and Julie M.

Jan 30, 2024

Dealership Rating
Employee Rating

The most seamless process I have ever encountered while

The most seamless process I have ever encountered while purchasing a vehicle. Friendly and welcoming staff.

Jan 17, 2024

Dealership Rating
Employee Rating

This dealer was very easy to work with to trade in a

This dealer was very easy to work with to trade in a vehicle and get a fair price. Everyone I worked with was knowledgeable and friendly. No one was pushy about anything which took a lot of stress away from the stereotypical dealer experience. Thank you!

Jan 17, 2024

Dealership Rating
Employee Rating

Very low pressure environment, great attention to detail,

Very low pressure environment, great attention to detail, fantastic friendly staff and fair pricing both on inventory and trade-ins.

Dec 28, 2023

Dealership Rating
Employee Rating

Amazing , spectacular, honest , easy , fast.

Amazing , spectacular, honest , easy , fast. All things stated describe my car shopping experience . 10/10

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Jim Pompei

Jim Pompei

Product Specialist

37 Reviews
Certified
Contact Me
Dealership Experience 4 years 6 months
Industry Experience 4 years 6 months
Hey everybody Jim Pompei here at Acura Of Berlin come on down to our state of the art facility and I promise your experience will be flawless. Please give me a call and give me an opportunity. Thank you.
Recent Reviews

Feb 20, 2024

Dealership Rating
Employee Rating

My experience with Acura of Berlin was great as always,

My experience with Acura of Berlin was great as always, very helpful. Tim from finance worked with me to get the payment I wanted. Jim Pompei as aways very helpful and pleasant to work with..

Feb 05, 2024

Dealership Rating
Employee Rating

Jim was a pleasure to work with, he was very helpful,

Jim was a pleasure to work with, he was very helpful, knowledgeable and answered all of our questions about the car. I would recommend him to anyone looking to purchase an Acura. This was a great experience. Marc and Julie M.

Feb 01, 2024

Dealership Rating
Employee Rating

Friendly, professional, fair price.

Friendly, professional, fair price. Will look into buying from them again when I'm in the market for another car.

Feb 01, 2024

Dealership Rating
Employee Rating

Walking into the dealer we had to wait about 20 minutes

Walking into the dealer we had to wait about 20 minutes for someone to help us. We were approached and told that we would have to wait just a short while because everybody was busy. Jim ended up helping us and he made the whole process very easy. We told him what we were looking for, he went and got the car and we took it for a test drive. He explained as much as possible to us while doing so. When we told him that we want it, he made the whole process as simple as possible for us. The finance part was easy, signing all the papers was quick , I would recommend going to the dealer and if possible try to get Jim to help you.

Feb 01, 2024

Dealership Rating
Employee Rating

Acura of Berlin was incredibly helpful and understanding.

Acura of Berlin was incredibly helpful and understanding. Jim Pompei guided me through the process as it was my first time financing a car. He got me in a car under my budget not trying to upsell me or put any pressure on. Truly a good (and funny) guy.

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Javier Rivera

Javier Rivera

Parts Specialist
Recent Reviews

Nov 15, 2023

Dealership Rating
Employee Rating

Erica was very professional and informative about vehicle

Erica was very professional and informative about vehicle I purchased. She went above and beyond my expectations.

Nov 04, 2023

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Employee Rating

Dealership is amazing!

Dealership is amazing! Came in for service for tire balance because I recently had my wheels painted , as well as an oil change. When I got there I was basically told my miles are low on my oil change an that they will only balance the front tires not all four with attitude. Made me second guest if I should even service my car

Nov 02, 2023

Dealership Rating
Employee Rating

Jessica help me so much honestly she really helped me in

Jessica help me so much honestly she really helped me in a time of need

Sep 01, 2023

Dealership Rating
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Absolutely awesome, very professional, exceptional

Absolutely awesome, very professional, exceptional communication, made the customer feel comfortable, explain everything in detailed

Aug 04, 2023

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Employee Rating

I am very satisfied with Acura of Berlin's sales, service

I am very satisfied with Acura of Berlin's sales, service and parts availability. I have been a loyal customer since I purchased my 2017 RDX. I still love the RDX and it is fun to drive.

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Jaime Andrzeicik

Jaime Andrzeicik

Service Advisor

16 Reviews
Certified
Recent Reviews

Feb 25, 2024

Dealership Rating
Employee Rating

I had a great experience at Acura of Berlin this past two

I had a great experience at Acura of Berlin this past two weeks, needed to replace the mirror on our 22 MDX. And Jamie helped us along the way provided an accurate timelines. All in all it was a great experience Thank you Jamie.

Feb 09, 2024

Dealership Rating
Employee Rating

Jamie called me when my car part came in, she was able to

Jamie called me when my car part came in, she was able to assign Freddie to drop me off at the gym . She is very friendly and competent . Freddie is also very professional and friendly we usually have a good conversation during drop off.

Feb 05, 2024

Dealership Rating
Employee Rating

The process was streamlined.

The process was streamlined. The communication from Jaime was timely and clear. I appreciated the video of my car that was sent explaining what was seen.

Jan 31, 2024

Dealership Rating
Employee Rating

All was good.

All was good. No issues. Car was done on time. I thought the transmission fluid was real expensive to change?

Jan 30, 2024

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Employee Rating

Excellent experience I had a great experience with the

Excellent experience I had a great experience with the staff at this dealership. I would keep coming all the way from Waterbury to here

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Lucius Ulett

Lucius Ulett

Sales Manager
Dealership Experience 3 years
Industry Experience 10 years
Resident in Manchester, Ct, Family Man; appreciate all sports. Wonder Team at Acura of Berlin…
Recent Reviews

Jan 17, 2024

Dealership Rating
Employee Rating

This dealer was very easy to work with to trade in a

This dealer was very easy to work with to trade in a vehicle and get a fair price. Everyone I worked with was knowledgeable and friendly. No one was pushy about anything which took a lot of stress away from the stereotypical dealer experience. Thank you!

Jan 13, 2024

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Employee Rating

The experience is always pleasant and efficient The

The experience is always pleasant and efficient The experience is always pleasant and efficient, the make you feel heard and understood

Nov 09, 2023

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Employee Rating

Very professional staff.

Very professional staff. Very friendly and welcoming. Made wanting to buy a car from them really easy. The whole buying process was really smooth.

Nov 03, 2023

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Employee Rating

Everyone was very attentive and friendly and were a

Everyone was very attentive and friendly and were a pleasure to work with. Diyan was excellent and very personable and made sure he answered all my questions and concerns.

Nov 02, 2023

Dealership Rating
Employee Rating

Jessica help me so much honestly she really helped me in

Jessica help me so much honestly she really helped me in a time of need

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Jennifer Budaj

Jennifer Budaj

BDC Manager
Industry Experience 29 years 1 months
Have been assisting online customers with a smooth and seamless experience for over 25 years!
Recent Reviews

Feb 01, 2024

Dealership Rating
Employee Rating

Friendly, professional, fair price.

Friendly, professional, fair price. Will look into buying from them again when I'm in the market for another car.

Jan 17, 2024

Dealership Rating
Employee Rating

This dealer was very easy to work with to trade in a

This dealer was very easy to work with to trade in a vehicle and get a fair price. Everyone I worked with was knowledgeable and friendly. No one was pushy about anything which took a lot of stress away from the stereotypical dealer experience. Thank you!

Jan 17, 2024

Dealership Rating
Employee Rating

Very low pressure environment, great attention to detail,

Very low pressure environment, great attention to detail, fantastic friendly staff and fair pricing both on inventory and trade-ins.

Dec 28, 2023

Dealership Rating
Employee Rating

Amazing , spectacular, honest , easy , fast.

Amazing , spectacular, honest , easy , fast. All things stated describe my car shopping experience . 10/10

Dec 01, 2023

Dealership Rating
Employee Rating

The prompt professional caring service Acura provided to

The prompt professional caring service Acura provided to me after purchasing a new car was perfect; in that they corrected the problem, contacted me at the completion of service and pickup time! The car was delivered to me inside the service garage and a detailed receipt with n/c. The Service Center was immaculate and prompt! We are very very happy with Acura of Berlin!

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Eric Diaz

Eric Diaz

General Manager
Dealership Experience 3 years 5 months
Industry Experience 21 years 9 months
I'm Eric Diaz a U.S. Army Veteran and a 21 year Auto Industry Veteran as well. What feels life a lifetime ago- I was a Technician and a Auto Body Tech. With both trades under my belt-I decided to go into Automotive Sales in 2008 and haven't looked back. Apart from cars, I also DJ'd throughout the tri-state area for 13 years, taught Salsa Dancing for a few years, and now a big fan of fitness. As a family man, I now enjoy supporting my kids with gymnastics, wrestling and competitive race-kart racing. If you're a car enthusiast looking for an NSX or family looking for a stylish MDX, please don't hesitate to call or email me. I look forward to assisting you! -Eric
Recent Reviews

Jan 21, 2024

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Employee Rating

Was lied on and stolen from , no communication bad

Was lied on and stolen from , no communication bad service , aggressive general manager ,excuse ridden and no transparency in their words

Nov 02, 2023

Dealership Rating
Employee Rating

Jessica help me so much honestly she really helped me in

Jessica help me so much honestly she really helped me in a time of need

Sep 30, 2023

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Employee Rating

Love this place especially Jim p.

Love this place especially Jim p.everyone was amazing from the minute I walked on the lot.

Sep 07, 2023

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Employee Rating

It has been a pleasure doing business with this

It has been a pleasure doing business with this dealership this is the third car that l have purchased from them always felt l came out on top service is fantastic

Apr 03, 2023

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Employee Rating

I asked for a specific bank, and they threw my credit to

I asked for a specific bank, and they threw my credit to 5 different banks

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Brandon Hines

Brandon Hines

General Sales Manager
Industry Experience 20 years 4 months
Army veteran with 20 years experience in the industry. Nothing replaces hard work and spending time with family. Always willing to help and answer any question. I can be reached directly at (860) 829-3783. Would love to hear how your experience at Acura Of Berlin has been.
Recent Reviews

Feb 20, 2024

Dealership Rating
Employee Rating

My experience with Acura of Berlin was great as always,

My experience with Acura of Berlin was great as always, very helpful. Tim from finance worked with me to get the payment I wanted. Jim Pompei as aways very helpful and pleasant to work with..

Feb 19, 2024

Dealership Rating
Employee Rating

Diyan gave us a good price, the car is clean and in mint

Diyan gave us a good price, the car is clean and in mint condition. Great service

Feb 06, 2024

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Employee Rating

It was a good experience.

It was a good experience. Very helpful in assisting me in making my vehicle decision.

Jan 30, 2024

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The most seamless process I have ever encountered while

The most seamless process I have ever encountered while purchasing a vehicle. Friendly and welcoming staff.

Jan 29, 2024

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Employee Rating

Everyone was very friendly, welcoming and professional.

Everyone was very friendly, welcoming and professional. The showroom is very clean and comfortable. Our sales experience was excellent.

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Steve Hooker

Steve Hooker

Parts Manager
Recent Reviews

Nov 02, 2023

Dealership Rating
Employee Rating

Jessica help me so much honestly she really helped me in

Jessica help me so much honestly she really helped me in a time of need

Sep 25, 2023

Dealership Rating
Employee Rating

Everyone was very pleasant and accommodating.

Everyone was very pleasant and accommodating. We appreciated the effort put into providing us with a clean loaner car…very nice.

Jun 08, 2023

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Employee Rating

Excellent Dealership, Jason Hastey is one of the best

Excellent Dealership, Jason Hastey is one of the best service advisors around, Jason is ver patient and understanding, he explains everything at a level anyone can understand

May 30, 2023

Dealership Rating
Employee Rating

I let the Acura dealership Came home turned my car off

I let the Acura dealership Came home turned my car off then turned it on my psi sensors wasn’t reading instead of them tryna help me find a solution they got into defensive debate with me saying they only put air in my tire but why put air in my tires if the psi was ok I would never bring my car to this dealership

May 29, 2023

Dealership Rating
Employee Rating

Always professional and caring service even in my last

Always professional and caring service even in my last minute emergencies. They have never given me a problem with bring my car in and receiving a loner. I have been to and call other dealers this site is by far one of the best. I am always satisfied with price and service. They treat me very well. Thank You to staff and management for all your hard work.

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Jonathan Roath

Jonathan Roath

Service Advisor
Recent Reviews

Feb 03, 2024

Dealership Rating
Employee Rating

Jon was very polite helpful and quick He made sure to

Jon was very polite helpful and quick He made sure to take care of ever

Feb 02, 2024

Dealership Rating
Employee Rating

Always a great experience.

Always a great experience. Everyone is great. Matthew at the check out desk is just wonderful!

Jan 31, 2024

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Employee Rating

Excellent The service is that good I don't mind driving

Excellent The service is that good I don't mind driving from New haven It's worth it

Jan 29, 2024

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Prompt, friendly, and reasonable.

Prompt, friendly, and reasonable. Everyone was nice and attentive. I always have a good experience.

Jan 29, 2024

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Employee Rating

Thanks to Jonathan for such great service, communication

Thanks to Jonathan for such great service, communication and professionalism, and for going beyond and providing the best service ever and Thank you for the spare Key that I been trying to get for weeks and you made sure I didn’t leave without it. Great personality Great person Thank You…

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Diyan Sheikh

Diyan Sheikh

Product Specialist
Hi I'm Diyan. I have a great passion for cars. Nothing makes me happier than to see my customers in the car of their dreams.
Recent Reviews

Feb 19, 2024

Dealership Rating
Employee Rating

Diyan gave us a good price, the car is clean and in mint

Diyan gave us a good price, the car is clean and in mint condition. Great service

Feb 15, 2024

Dealership Rating
Employee Rating

It was a good experience and easy going.

It was a good experience and easy going. I would recommend to anyone looking for an Acura.

Jan 17, 2024

Dealership Rating
Employee Rating

This dealer was very easy to work with to trade in a

This dealer was very easy to work with to trade in a vehicle and get a fair price. Everyone I worked with was knowledgeable and friendly. No one was pushy about anything which took a lot of stress away from the stereotypical dealer experience. Thank you!

Nov 15, 2023

Dealership Rating
Employee Rating

Erica was very professional and informative about vehicle

Erica was very professional and informative about vehicle I purchased. She went above and beyond my expectations.

Nov 03, 2023

Dealership Rating
Employee Rating

Everyone was very attentive and friendly and were a

Everyone was very attentive and friendly and were a pleasure to work with. Diyan was excellent and very personable and made sure he answered all my questions and concerns.

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Moesha Garcia

Moesha Garcia

Product Specialist
Hi I'm Moesha. Bi-Lingual and my goal is to provide you with excellent customer service and make you sure you have all the information for your vehicle needs. Please let me know any way I can help.
Recent Reviews

Feb 11, 2024

Dealership Rating
Employee Rating

It was a very pleasant, no pressure experience.

It was a very pleasant, no pressure experience. We were treated politely and with respect.

Dec 28, 2023

Dealership Rating
Employee Rating

Amazing , spectacular, honest , easy , fast.

Amazing , spectacular, honest , easy , fast. All things stated describe my car shopping experience . 10/10

Dec 13, 2023

Dealership Rating
Employee Rating

Everything well done like always, they reset your oil

Everything well done like always, they reset your oil light and give you a breakdown of the service.

Dec 01, 2023

Dealership Rating
Employee Rating

The prompt professional caring service Acura provided to

The prompt professional caring service Acura provided to me after purchasing a new car was perfect; in that they corrected the problem, contacted me at the completion of service and pickup time! The car was delivered to me inside the service garage and a detailed receipt with n/c. The Service Center was immaculate and prompt! We are very very happy with Acura of Berlin!

View More Reviews on DealerRater
Matthew Roy

Matthew Roy

Cashier/Appointment Coordinator
Recent Reviews

Jan 21, 2024

Dealership Rating
Employee Rating

Was lied on and stolen from , no communication bad

Was lied on and stolen from , no communication bad service , aggressive general manager ,excuse ridden and no transparency in their words

Jan 04, 2024

Dealership Rating
Employee Rating

Great overall service was in and Out in under an hour

Great overall service was in and Out in under an hour Also Received a complimentary car wash which was needed. Thanks a lot.

Dec 14, 2023

Dealership Rating
Employee Rating

Very good service and returned the car immaculate.

Very good service and returned the car immaculate. I didn’t expect that, I was pleasantly surprised

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Gina Battistini

Gina Battistini

Service Advisor
Recent Reviews

Jan 28, 2024

Dealership Rating
Employee Rating

Accommodating.

Accommodating. Easy to schedule. Drove right in. No problems. The garage is super clean and modern. I did have an issue which was not resolved due to warmer weather.

Jan 27, 2024

Dealership Rating
Employee Rating

Great experience last time I came in with my Acura RDX.

Great experience last time I came in with my Acura RDX. Met new service advisor Gina.

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Ray Lattman

Ray Lattman

Service Manager
Dealership Experience 4 months
Industry Experience 32 years
ASE Master Certified Technician
Recent Reviews

Jan 04, 2024

Dealership Rating
Employee Rating

Great overall service was in and Out in under an hour

Great overall service was in and Out in under an hour Also Received a complimentary car wash which was needed. Thanks a lot.

Dec 14, 2023

Dealership Rating
Employee Rating

Very good service and returned the car immaculate.

Very good service and returned the car immaculate. I didn’t expect that, I was pleasantly surprised

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Erik Brahushaj

Erik Brahushaj

Product Specialist
Hi! I'm Erik. I have been in the auto industry for 5 years and enjoy meeting and learning about my customers. I have a passion for anything on two wheels or more. Bilingual in English and Albanian. In my spare time I enjoy working and riding motorcycles. Stop by and say hello.
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Claudia Dijmarescu

Claudia Dijmarescu

Sales Consultant
Hi! I'm Claudia Dijmarescu. I'm a first generation Romanian and am bilingual in Romanian & English. I love to travel, laugh, and try new foods. Come stop by and say hello.
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Dylan Nees-Fair

Dylan Nees-Fair

Inventory Specialist
Dealership Experience 4 months
Industry Experience 1 years 11 months
Hi, my name is Dylan Nees-Fair and I am the inventory specialist at Acura of Berlin. I recently graduated from Nichols college in May 2023 and going for my masters degree. Looking forward to helping you in anyway I can!
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Deven Selander

Deven Selander

Parts Advisor
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    Jim Pompei

    Jim Pompei

    Product Specialist

    37 Reviews
    Diyan Sheikh

    Diyan Sheikh

    Product Specialist

    7 Reviews
    Moesha Garcia

    Moesha Garcia

    Product Specialist

    4 Reviews
    Claudia Dijmarescu

    Claudia Dijmarescu

    Sales Consultant

    Erik Brahushaj

    Erik Brahushaj

    Product Specialist

Service

Keith Davis

Keith Davis

Service Advisor

Certified
228 Reviews
View Bio
Jaime Andrzeicik

Jaime Andrzeicik

Service Advisor

Certified
16 Reviews
View Bio
Jonathan Roath

Jonathan Roath

Service Advisor
9 Reviews
View Bio
Matthew Roy

Matthew Roy

Cashier/Appointment Coordinator
3 Reviews
View Bio
Gina Battistini

Gina Battistini

Service Advisor
2 Reviews
View Bio
Ray Lattman

Ray Lattman

Service Manager
2 Reviews
View Bio
Keith Davis

Keith Davis

Service Advisor

228 Reviews
Certified
Recent Reviews

Feb 09, 2024

Dealership Rating
Employee Rating

They did exactly what I needed and got the car done in

They did exactly what I needed and got the car done in time They also washed the car

Feb 04, 2024

Dealership Rating
Employee Rating

I am always received with a courteous smile and dropping

I am always received with a courteous smile and dropping off the car is always hassle free.

Feb 02, 2024

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Employee Rating

Took a little longer than expected but great experience

Took a little longer than expected but great experience Took a little longer than expected but great experience and customer service. Very friendly and remembered me and my family

Jan 31, 2024

Dealership Rating
Employee Rating

In for a warranty repair.

In for a warranty repair. All went well though I wish communication was better. I was left not knowing if I needed to rent a car or when the car would be ready. Calls and texts were not returned

Jan 29, 2024

Dealership Rating
Employee Rating

Positive Easy to schedule and the team are knowledgeable

Positive Easy to schedule and the team are knowledgeable I have great experiences when I need service I throughly trust the dealership with my vehicles

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Tom Suchojad

Tom Suchojad

Finance Manager

44 Reviews
Certified
Recent Reviews

Feb 05, 2024

Dealership Rating
Employee Rating

Jim was a pleasure to work with, he was very helpful,

Jim was a pleasure to work with, he was very helpful, knowledgeable and answered all of our questions about the car. I would recommend him to anyone looking to purchase an Acura. This was a great experience. Marc and Julie M.

Jan 30, 2024

Dealership Rating
Employee Rating

The most seamless process I have ever encountered while

The most seamless process I have ever encountered while purchasing a vehicle. Friendly and welcoming staff.

Jan 17, 2024

Dealership Rating
Employee Rating

This dealer was very easy to work with to trade in a

This dealer was very easy to work with to trade in a vehicle and get a fair price. Everyone I worked with was knowledgeable and friendly. No one was pushy about anything which took a lot of stress away from the stereotypical dealer experience. Thank you!

Jan 17, 2024

Dealership Rating
Employee Rating

Very low pressure environment, great attention to detail,

Very low pressure environment, great attention to detail, fantastic friendly staff and fair pricing both on inventory and trade-ins.

Dec 28, 2023

Dealership Rating
Employee Rating

Amazing , spectacular, honest , easy , fast.

Amazing , spectacular, honest , easy , fast. All things stated describe my car shopping experience . 10/10

View More Reviews on DealerRater
Jim Pompei

Jim Pompei

Product Specialist

37 Reviews
Certified
Contact Me
Dealership Experience 4 years 6 months
Industry Experience 4 years 6 months
Hey everybody Jim Pompei here at Acura Of Berlin come on down to our state of the art facility and I promise your experience will be flawless. Please give me a call and give me an opportunity. Thank you.
Recent Reviews

Feb 20, 2024

Dealership Rating
Employee Rating

My experience with Acura of Berlin was great as always,

My experience with Acura of Berlin was great as always, very helpful. Tim from finance worked with me to get the payment I wanted. Jim Pompei as aways very helpful and pleasant to work with..

Feb 05, 2024

Dealership Rating
Employee Rating

Jim was a pleasure to work with, he was very helpful,

Jim was a pleasure to work with, he was very helpful, knowledgeable and answered all of our questions about the car. I would recommend him to anyone looking to purchase an Acura. This was a great experience. Marc and Julie M.

Feb 01, 2024

Dealership Rating
Employee Rating

Friendly, professional, fair price.

Friendly, professional, fair price. Will look into buying from them again when I'm in the market for another car.

Feb 01, 2024

Dealership Rating
Employee Rating

Walking into the dealer we had to wait about 20 minutes

Walking into the dealer we had to wait about 20 minutes for someone to help us. We were approached and told that we would have to wait just a short while because everybody was busy. Jim ended up helping us and he made the whole process very easy. We told him what we were looking for, he went and got the car and we took it for a test drive. He explained as much as possible to us while doing so. When we told him that we want it, he made the whole process as simple as possible for us. The finance part was easy, signing all the papers was quick , I would recommend going to the dealer and if possible try to get Jim to help you.

Feb 01, 2024

Dealership Rating
Employee Rating

Acura of Berlin was incredibly helpful and understanding.

Acura of Berlin was incredibly helpful and understanding. Jim Pompei guided me through the process as it was my first time financing a car. He got me in a car under my budget not trying to upsell me or put any pressure on. Truly a good (and funny) guy.

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Javier Rivera

Javier Rivera

Parts Specialist
Recent Reviews

Nov 15, 2023

Dealership Rating
Employee Rating

Erica was very professional and informative about vehicle

Erica was very professional and informative about vehicle I purchased. She went above and beyond my expectations.

Nov 04, 2023

Dealership Rating
Employee Rating

Dealership is amazing!

Dealership is amazing! Came in for service for tire balance because I recently had my wheels painted , as well as an oil change. When I got there I was basically told my miles are low on my oil change an that they will only balance the front tires not all four with attitude. Made me second guest if I should even service my car

Nov 02, 2023

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Jessica help me so much honestly she really helped me in

Jessica help me so much honestly she really helped me in a time of need

Sep 01, 2023

Dealership Rating
Employee Rating

Absolutely awesome, very professional, exceptional

Absolutely awesome, very professional, exceptional communication, made the customer feel comfortable, explain everything in detailed

Aug 04, 2023

Dealership Rating
Employee Rating

I am very satisfied with Acura of Berlin's sales, service

I am very satisfied with Acura of Berlin's sales, service and parts availability. I have been a loyal customer since I purchased my 2017 RDX. I still love the RDX and it is fun to drive.

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Jaime Andrzeicik

Jaime Andrzeicik

Service Advisor

16 Reviews
Certified
Recent Reviews

Feb 25, 2024

Dealership Rating
Employee Rating

I had a great experience at Acura of Berlin this past two

I had a great experience at Acura of Berlin this past two weeks, needed to replace the mirror on our 22 MDX. And Jamie helped us along the way provided an accurate timelines. All in all it was a great experience Thank you Jamie.

Feb 09, 2024

Dealership Rating
Employee Rating

Jamie called me when my car part came in, she was able to

Jamie called me when my car part came in, she was able to assign Freddie to drop me off at the gym . She is very friendly and competent . Freddie is also very professional and friendly we usually have a good conversation during drop off.

Feb 05, 2024

Dealership Rating
Employee Rating

The process was streamlined.

The process was streamlined. The communication from Jaime was timely and clear. I appreciated the video of my car that was sent explaining what was seen.

Jan 31, 2024

Dealership Rating
Employee Rating

All was good.

All was good. No issues. Car was done on time. I thought the transmission fluid was real expensive to change?

Jan 30, 2024

Dealership Rating
Employee Rating

Excellent experience I had a great experience with the

Excellent experience I had a great experience with the staff at this dealership. I would keep coming all the way from Waterbury to here

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Lucius Ulett

Lucius Ulett

Sales Manager
Dealership Experience 3 years
Industry Experience 10 years
Resident in Manchester, Ct, Family Man; appreciate all sports. Wonder Team at Acura of Berlin…
Recent Reviews

Jan 17, 2024

Dealership Rating
Employee Rating

This dealer was very easy to work with to trade in a

This dealer was very easy to work with to trade in a vehicle and get a fair price. Everyone I worked with was knowledgeable and friendly. No one was pushy about anything which took a lot of stress away from the stereotypical dealer experience. Thank you!

Jan 13, 2024

Dealership Rating
Employee Rating

The experience is always pleasant and efficient The

The experience is always pleasant and efficient The experience is always pleasant and efficient, the make you feel heard and understood

Nov 09, 2023

Dealership Rating
Employee Rating

Very professional staff.

Very professional staff. Very friendly and welcoming. Made wanting to buy a car from them really easy. The whole buying process was really smooth.

Nov 03, 2023

Dealership Rating
Employee Rating

Everyone was very attentive and friendly and were a

Everyone was very attentive and friendly and were a pleasure to work with. Diyan was excellent and very personable and made sure he answered all my questions and concerns.

Nov 02, 2023

Dealership Rating
Employee Rating

Jessica help me so much honestly she really helped me in

Jessica help me so much honestly she really helped me in a time of need

View More Reviews on DealerRater
Jennifer Budaj

Jennifer Budaj

BDC Manager
Industry Experience 29 years 1 months
Have been assisting online customers with a smooth and seamless experience for over 25 years!
Recent Reviews

Feb 01, 2024

Dealership Rating
Employee Rating

Friendly, professional, fair price.

Friendly, professional, fair price. Will look into buying from them again when I'm in the market for another car.

Jan 17, 2024

Dealership Rating
Employee Rating

This dealer was very easy to work with to trade in a

This dealer was very easy to work with to trade in a vehicle and get a fair price. Everyone I worked with was knowledgeable and friendly. No one was pushy about anything which took a lot of stress away from the stereotypical dealer experience. Thank you!

Jan 17, 2024

Dealership Rating